I want to preface this review by saying customer service is PARAMOUNT, in the wedding industry. If you are a bride looking for someone to make your dress fitting an experience, to make you feel good or to make the dress altered to fit your body, just go somewhere else. There are literally TONS of other people who are happy to do your alterations and make you feel heard and important; the ways a bride should feel! The lack of professionalism and frank rudeness I encountered from the owner is something I have never experienced in a professional environment. My second fitting was mid-June and I arrived with my friend, masks in hand. I was told that only I could come inside with a mask (which is fine), but my friend asked if she could open the blinds on the door so she could see from outside the closed door. She was told rudely, "The blinds are open;" neither friendly nor accommodating. When I got inside, she told me "that's why I sent you a text message regarding visitors." I never received such text message and had no idea about visitation policies; if I had, I most certainly would have come alone. During the fitting, I was told, "that's not the way the dress is made, we would have to restructure the entire dress" for a minor bust adjustment. When I asked why the top looked the same and nothing had been done after three months she replied, "Well let me pin it! (Although it had already been pinned at the bust three months ago)." Being a bride during COVID, a lot of us have had stressful times trying to reschedule and postpone things. After three months of not seeing my dress at the second fitting, the only thing that had been done was a minor hem to the inner lining and the skinny boning/breast padding (the simple kind that goes in your average swimsuit top) was removed; that's it. This is after our first fitting when we discussed what the top needed to look like and how excited I was to see the dress at the second fitting with the top reconstructed. During an email correspondence to reschedule my second fitting, she even remarked, "Your dress is coming along great." Ultimately, I chose to pull my dress from her service due to the lack of professionalism, lack of progress to my dress and utter rudeness I experienced throughout my two fittings. I paid for the minor work that was done, was refunded the rest of the money that I paid in advance and charged a cancellation fee. I was quoted $650 dollars for my dress (I ending up paying $250 for another seamstress to alter it). When my friend went to pick the dress up for me in her sunroom, the dress was in its bag, draped over a chair (come on, at least hang it on something), and not one foot away from the dress was a bag of dog poop! I mean you really can't make this stuff up. It was disgusting and just goes to show how unprofessional this owner presents herself, especially during this global pandemic when cleanliness is so important. My ultimate advice; go to someone who makes you feel good any happy with your dress! Life is too short to have your dress done be someone who makes you uncomfortable and makes you feel as if you are putting them out for providing a service for you. Side note: I went to another seamstress the next day, and a few minor adjustments were made during my 30 min fitting and the dress already fits like a glove; the way it should be! Long story short: overrated, expensive; spend your time and energy elsewhere. read more