My suggestion to everyone that reads this review is to not buy shoes from Leon Tailoring that require you to place an order. My feet are very large and disproportionate, so I placed a great deal of confidence, time, and money in buying nice shoes from a company where I have previously shopped. As it turns out, my decision wasted valuable time and money. Not to mention, I felt like I wasn't treated properly as a customer. I'd encourage you to read my story to see for yourself. I bought a nice pair of shoes online for 1/3 of what I would've paid at Leon Tailoring and they were delivered to my door in 3 days (with free shipping). I have since found a new tailor for my dress clothes, which I believe to be better than Leon Tailoring, and I suggest that you give him a try before you invest your time and money with Leon Tailoring. Lee's Custom Tailoring will be receiving my time and money as there dress shirts are cheaper, and Master Lee makes better quality clothing. And finally, the time to make the clothing is a couple of weeks shorter than Leon's.
I have bought a few custom dress shirts and a suit from Leon Tailoring over the past couple of years for job interviews and internship attire as these wardrobe items are essential. I recently graduated university and began to invest in my wardrobe after starting my new job in Indianapolis. The item at the top of my list was dress shoes as my company prefers us to dress on the nicer end of the business casual spectrum. I came into Leon Tailoring at the end of January inquiring about purchasing shoes, and was reluctant to find a size 15EEE shoe that fit me. One of the store owners, Larry, gave me a magazine to order shoes from a supplier - Johnston & Murphy. And I was able to find a couple expensive ($175 each) pairs of shoes, but I thought of this as an investment, so I didn't feel too bad putting down $200 while they were ordered.
I was told that they should be in, certainly by the end of next week (I visited on a Saturday). The following week goes by and I haven't heard anything back from Leon Tailoring, so I called on a Monday afternoon and was told that they should be arriving soon. This process repeated itself for 4 weeks in total as I was called by Leon Tailoring at the end of February that my shoes were finally in. I went into the store as soon as I could and paid the remaining balance and finally had my shoes in hand.
After getting home I opened up the boxes to find out that both of the shoes were wrong. One of the shoes was the correct style, but wrong colour. The other shoe had the correct colour, but wrong style. I quickly called the store and explained to them what was unboxed. I was told that the manufacturer sometimes changes the style of the specific shoe design depending on the time of the year for the reasoning behind my incorrect style shoes. But, Leon was reluctant to have me back in to get the correct colour shoe and did not seem interested in allowing me to return the incorrect style shoes.
I returned to the store again to return both pairs of shoes and find out what went wrong. As it turns out, the store owner made a mistake in ordering the shoes for the incorrect colour and wasn't able to back up his promise that he'd be able to get another shoe for me in my size, so the manufacturer sent me a similar shoe in my size. I left both pairs of shoes with Leon Tailoring to allow them to return the items to the manufacturer without getting my money back as I was still interested in getting the pair of shoes that I originally ordered and I needed some time to figure out what to do with the other pair of shoes.
I was told that the correct shoes would be ordered as soon as possible and be in within the following week (another Saturday shopping trip), if not, then they'd definitely be in on Monday after the following week. As it turns out, this was a lie, again! I called on that following Monday after waiting a week and was told that my shoe order had been bundled into a bulk order of shoes placed by Leon Tailoring for the Spring. I held out until 3 weeks after I returned the first pair of incorrectly ordering shoes before buying a nice pair of shoes online for 1/3 of the cost of the original pair of shoes as I had an important work event for which I wanted to look nice for. With this being the case, I was no longer in need of new shoes and felt that my business was not a high priority, so I called Leon's again and after I was told that my shoes had no arrived, I told them that they could cancel the order and return them, so I could get a full refund for the shoes that I originally purchases. This request was met with a large amount of resistance and the owner would not discuss the matter over the phone and demanded that I come to the store to get everything situated. A week later, the shoes were in and I went into the store and was able to get a refund for the full amount after having to put up with everything. read more