I had a storage unit here for sbout six months. It was clean and pest free when I moved in and…read morestayed pest and rodent free the entire time I was there. Easy roll up door on unit and security gates that require codes to get in and out. Alarmed as well. Online portal is easy to use and automatic billing. Will definitely consider Trojan Storage if I ever need storage in the future.

The absolute worst experience. My unit got broken into and got no help into figuring out how their…read moresecurity system failed. Your items are not safe here. My Unit was broken into back in February. I had no idea of the break in Unit I had gone to my unit to inspect it. No one from the staff had any idea that my unit had been broken into. Right away I was told to contact the Unit Insurance company. By the way they were quick to dismiss my claim because there was no damage to the storage facility!!! What freaken luck! Here I am am spending my hard earned money so that my property is safe and secure and my unit suspiciously gets broken into! The insurance company is a total rip off!! Every month I was paying the insurance fees for nothing! No help at all! This is a complete scam! It's all scam! I recommend anyone to just get there own insurance somewhere else, and not this east coast scam. Something shady is going on in here anyone that has a unit near the 4005s units corridor should inspect their units. Someone is going around and stealing your stuff. It is easy to look into the units and pretty much go window shopping and the workers don't know about it. In the end I even realize my unit was much smaller than what I was paying for. It was supposed to be a 8'X10" and in actuality was a 6'-9"x 10"-0" almost! The absolute worst experience ever! No one saw anything, the alarms did not go off, security cameras did not catch anything, sensors did not go off, staff did not catch anything, no damage to storage unit (how lucky for them), my items are long gone. Security failed miserably!

Never thought I'd need to rent a storage unit but the day finally came and I needed one fast. I was…read moresurprised how quick they responded with a quote and was super informative on what space they recommend. I had to clear out my garage so I went with the 25x10. When I went to drop off my things, I was really impressed with how clean the facility is, it looks brand new. Didn't see anyone around so that privacy while offloading was nice. I ended up having more room than I needed since the ceilings were much higher than I thought but still can't beat the price for the amount of space. Very easily accessible for big moving vehicles too, 10/10 would definitely recommend

Great location for our storage needs. Brand new looking units. Easy access, in and out. All…read moreconvenient access can be done from app. Great customer service and answers when needed to! Thank you.

Well managed, reasonably priced, and very secure. Daytime access only, but worth the continuity…read moreand efficiency of this excellent on-site team. They also manage their office, phones, web services, and online banking very well. They are on top of their inventory and on top of the details. I trust these guys more than any other storage service on the Monterey Peninsula. In California, always have a current phone and address on file, pay on time (or auto pay), and do not store any food in storage amidst the Salinas Valley agriculture!

Great storage place! Friendly staff. Jon was very helpful. Very cheap prices and better than those…read morethat cost double the price.

Poulos handled the truck loading and driving for our move across the country this summer. I'm in…read morethe military, so we've moved domestic to overseas and vice-versa many times, but this is the first time we've had two different companies for packing and driving. The packing company (a local company, not Poulos) did an "okay" job on the first day, but the guys from Poulos absolutely knocked it out of the park on the second day. Brian was at the house ready to go before I even arrived, right at the beginning of the "arrival window" at 0800. He and Cristian started off strong, and as the day went, Nathan and many more team members showed up and seamlessly integrated into the flow (Josh, Octavio, Chris, Emanuel, Luis, and both Davids -- apologies if i missed anyone!). The guys clearly understand the importance of being professional and personable, and everyone was courteous and respectful of our house and property. They worked quickly and efficiently as a team and had everything loaded and ready to ship by 1630. Moving with the military is always stressful, but Brian and his team went above and beyond to make this as easy for us as possible. This was the best interaction I've had with a moving company in 15 years of service. They have my highest recommendation, and will be my preferred TSP in the future. Great job guys!

Great moving experience! Immanuel, Carlos, and Ivan were wonderful. They were very professional and…read morefriendly and made the moving process as seamless as possible. Immanuel constantly asked if I was satisfied with the process, if I had any questions, and if there were any things I wanted to change/fix. The communication was amazing, and I felt very comfortable the entire time. They finished my whole apartment + storage in a few hours. I've moved 3 times so far as a military member and this was by far the best moving experience!

What a great find for me having lived in Monterey for 22 years! I used to take my papers to UPS…read moreand would blindly hope their third party vendor would treat my documents securely. UPS charges more because they charge around $1.50/pound and a banker's box is around 35 pounds, which could then run someone around $54 a box. Monterey Transfer only charges around $10 a banker's box. What a difference. Also for a very small extra fee, they'll let you watch the papers being shred on their very large industrial shredding machine on site. That alone is worth going with them. On top of all of this, their office staff was very professional on the phone and very friendly and kind in person. The building and site was clean and organized. Highly recommended and I would use them exclusively in the future.

Your reply is misleading. Proper handling of the NTS was not followed and I did bring it to the TMO…read moreattention. It was your company who packed and picked up the 8,000 lbs from my residence. Your movers had intimate knowledge of the specific item that they rapped and put into a box call #7. It was your employee who acknowledged the exact item missing. My belongings were packed into standard military shipping crates. Your staff did not put the seals on them and I reported it to the TMO. No other company would have knowledge of what was in that one box out of 8,000 lbs. Your company took my 8,000 lbs out of the military crates at an unknown time. You transferred them to a company who loosely delivered them to me. It's a very unusual coincidence that out of 8,000 lbs of boxes, concealed boxes, only that one unique item is missing! I just want it back, no questions asked and no further headaches

I can only speak to the past 10 years since previous poor reviews were written and they are nothing…read morelike what I have experienced. Not only have my stored items been kept completely safe (yes, I use a disc lock & not a cheap padlock) but the staff here have been friendly and accommodating. Recently, I had a medical situation that caused me financial hardship. I was embarrassed to call but I believe good communication is important in situations like this. I called and spoke to Duane and he was so accommodating. Because of this and my past experience, I can highly recommend this place.

Customer since 2014. Started good.New guy up front is an A-hole. Only Duane and Moyra are…read morehelpful. Do not trust anyone else!!! New its, Horrible response time. Terrible customer service. Double charged me before Christmas after assuring me this would not happen. Now no refund? Im out as soon as possible. Do not recommend.

My elderly mom has a storage unit here. She is on a fixed income. Marina Greens has started raising…read moretheir rents every year! Not ok. When I complained, they said you have a choice - downsize or move her stuff out. No empathy! They don't care about their customers. They only care about money! This place sucks!! Find a better place to store your belongings.

Moved out of units 3 weeks from the end of month and would not give us money back that we had…read morepaid in full for the month

I currently still use a storage there and they are very nice and you feel welcomed I am very happy…read moreI picked this place to store my things I would definitely recommend this place for anyone looking to store any of your items it is hard to get a spot because they are always full so if they have an open storage take advantage of it And it is family owned