As you can see, this will be my very first post. Although It is not a standard practice of mine to post online reviews, I thought it appropriate to create an account and post one due to the simple fact of how outstanding the experience was with Solar Tech. About a year ago I started researching Solar Companies in the San Diego area. After a lengthly research period, I was about to sign a contract with a different solar company but decided to take one last look at all of the Yelp reviews for the San Diego area. I came a cross one review that opened the door for me to call Solar Tech. Being in upper management and having a deep understanding for customer service, the review set Solar Tech apart from the rest. It was really the deciding factor for me to reach out to them rather than sign with the other company I was anticipating to hire. I was contacted by a representative from Solar Tech named Ali. Ali presented himself in a professional and courteous manner as did all the other representatives eager for the sale, but Ali was the only one that seemed genuinely sincere. I know that there were times he answered my calls even when he was off work and at home which I gratefully appreciated! Me being in sales for over 30 years, I usually put my sales reps through the ringer a bit to get a better read on them and to give me a final impression of the company as a whole before I do business with them. It gives me a better idea of their communication efforts and their strategy on how they handle issues and or serious concerns. Being in business myself, I know things don't always go according to plan, but it's how it's handled to resolve that separates the best from the many. After many conversations with Ali I decided to hire Solar Tech. At the time of installation it was discovered that some areas of my roof was deteriorating felt so solar installation had to be halted and I decided to have a new roof installed first. Obviously all of the backstage arrangements with scheduling had to be rearranged not to mention inspections, permits etc. I know this had to be painstaking. Also, all the financing arrangements that had been completed had to be completely redone in which Ali had a big part in handling. I must say that Ali and the staff did an exceptionally well job accomplishing it all. The time it took to redo everything and a lenghthy rainy season set back installation for months. A short time later, Brad, the roof foreman, contacted me for the roof installation. He was extremely courteous and answered all of my questions thoroughly. The hardest part was fighting the weather for an installation date which Brad was in constant contact with me to arrange. Sometimes, as we all know, if something goes wrong or changes when you hire some type of contracting company, it's usually the communication that lags from the company when obstacles arise. Either no return call or sometimes days later. Both Ali and Brad always responded and stayed in direct communication with me keeping me posted on status. When the weather cleared, the roof installation went extremely smooth. I have no complaints at all! Everyone was professional, on time, got the job completed quickly and efficiently! The Solar was done immediately after and everything went smooth as well, quick and efficient! All equipment was stacked neatly at end of day for next day process of each installation. Clean up after was exceptionally well. In my experience most big jobs like this usually have some type of casualty of some sort. Either a leak or something damaged etc. After everything was completed I went in the attic and thouroghly searched to see if anything looked odd or that may have been damaged. I build classic cars and my kids always telling me "it doesn't have to be perfect dad"! Now I know nothings perfect but I would rather tear the whole car down and put it back together again to get it right! So I inspect thoroughly, just that kind of guy! Everything looked great! I believe patience and attention to detail is what makes the difference to doing a job right. When obstacles become apparent, it's the communication and how we handle it that makes a company stand above the rest! As I mentioned, I do not post online reviews, but with my exceptional experience with Ali, Brad, and the entire staff at Solar Tech, I had to post this in recognition of their efforts and my appreciation. Thank you All! read more