I called them to find out the prices for two of my cars. First it was a lady who answered the phone and she didn't sound like she had much knowledge. My brand new 2016 Honda Accord Touring already had a tint on it from the Honda dealer but very light (legal color) so I wanted to get a pricing on how much to re-tint to darker shade. She flat out and told me (with a bad attitude) that she can't give me the pricing on removing the current film unless they look at it first. She told me that I have to bring the car by their shop so I asked if she could just roughly give me a ball park idea before I drive 40 minutes to their shop. Was this so wrong thing to ask? I'm thinking it's not like they are going to compensate for my gas or anything. After explaining VERY POLITELY in KOREAN that I live far away from them to go there just to get the pricing she got even more mean and rude and said that she had a customer and she was busy and literally hung up the phone on me. I've called one other tint shop on Pleasant Hill Rd and they had no problem giving me the pricing to remove and re-tint. What the heck! I was really upset the way she treated me so I called back anyways to get a pricing on my second car, and this time she put the owner guy on the phone. He finally gave me a price $150 to remove film and $180 to re-tint. Okay, so since I him on the phone, I asked how much to tint Toyota Land Cruiser. He's answer, " Uuuhh, what car?" I said, "it's big SUV from Toyota" , he said, "I don't that kind of car, you have to bring it for me to see it!" I said, "can you give me an idea for biggest SUV price you have?" That's when he started yelling at me and trying to educate me on how may thousands of different cars are out there and how he is suppose to know all of it? and told me that I can't just sit around and call places to get the prices!!!! WELL, EXCUSE ME!!!!! I'M SORRY FOR HAVING A RARE TRUCK!!! People who calls to ask prices are not even considered customers to them! That is the most stupid thing I've ever heard in my life. It's not my fault that he's so stupid he can't even google it to see what kind of cars that customer is calling about in this day and age!!!! How dare you to stupidly yell at a customer so rudely. If you don't know, then just admit it and say nicely that you haven't done that car before since I know my truck is not a common truck on the road so I would've understood it and maybe he can offer to call me back in a little bit after he research or something!!!! IGNORANT BUSINESS, I CAN TELL YOU THAT!!! read more