We bought a house that had a system installed by The Solar Store. We called them to send out a technician to understand what needed to be done to maintain the system. The technician came, never sent an estimate of work to be done or any next steps. I have called The Solar Store for months and months asking for this estimate of work, and their excuse is that 'a lot of people have quit recently'. However, they were happy to bill me for the 'labor' of someone coming out and taking some photographs of the system. I get the impression they assume that if you have already had a system installed by them, you are stuck with them and they don't have to value your time or business. If you click the button saying 'Help If Your Solar Installer Closed Here' at this website, you can find solar companies that will work on systems they did not install: https://www.ariseia.org/solar-customers.html read more

Our house has a solar water heater system which was installed years ago by a prior homeowner, and installed by another company that is now out of business. A few days ago it stopped producing hot water. We called the manufacturer and they told us to call Katherine at The Solar Store. Katherine immediately took our call, gave us some important information, and walked through some options. The Solar Store sent Donovan to handle the service call. He was professional, quickly determined the problem, installed a new element, and we had hot water the same day! While the tank was draining, he gave us some helpful operator tips. The customer service from this company was EXCELLENT, and we have hot water for the Christmas holiday! Thank you Solar Store Team. read more

Amazing in every way. No doubt about it!!! Great service, polite and respectful, professional. read more

The owner of this company refuses to pay for material she purchased from my company in June of 2024. The owner knows she received the goods and still will not pay. She claims she attempted to pay but we never received any payment. THERE IS NO EXCUSE FOR BUSINESSES NOT TO HONOR THEIR OBLIGATIONS. Unfortunately we will be forced to sell her debt, and then the collections company can ruin her credit rating. Be leery of business people who cheat their suppliers. Soon they will cheat their customers, or maybe they already are. Don't trust anyone from this company, they are all unprofessional and unreliable. Katherine Kent is the owner, she is also a liar. read more

TL;DR They lied to us & kept $10,000 having done no work. This company took a deposit from us, did no work nor even scheduled any work to be done for us, lied about a offering a refund on our deposit while pretending to be compassionate about a death in our family. Chris Tippet, on behalf of Kevin Krause & Katherine Kent, promised a refund - then months after delaying a refund told us today to sue them if we want it back. As the project was never scheduled - they had done zero work on our contracted project, and had ordered zero supplies for our project per Chris Tippet. We were offered a refund minus costs for preparing the quote on our project. -- My wife & I agreed to terms and signed with Chris Tippet to begin a solar battery project. Within a few weeks of signing we had an unexpected death in our family. This required all our free time & money. I reached out immediately via voice and chat, and they offered a refund, saying we could reschedule as the work start date hadn't even been agreed too. He said the price would likely be higher in the future when we resigned. We agreed & thanked them for the compassion. Now more than 6 months has passed and we have yet to get a dime back on our ~$10,000 deposit. When I called last week they assured it was an oversight & that they would get the refund processed - subtracting $800 for the sales contracting costs incurred. As previously offered & agreed to. Today they called and told me that they won't refund anything - that our only recourse is to sue them. Their lack of compassion and willingness to take advantage of people at a truly difficult time is disgusting. Our only recourse now is to take all the transcripts & documentation of our communications via voice, text and email to court. Which we will, on principle alone of a company operating in such bad faith and defrauding their customers. As a business owner myself, more over as a god fearing man, I would be ashamed to operate in such a bad faith fashion as they have. As my wife is an attorney, we are in a fortunate position to take this to court. Many others won't be. We will willingly incur much greater than $10,000 in costs hiring a contract attorney to adjudicate this matter - in hopes of preventing this company from taking advantage of anyone else in the future. Hopefully they will learn that contradicting a written contract with later written & verbal assurances made in bad faith in an attempt to defraud, may make the original contract an instrument of little legal certainty. read more

2 issues. I was told by my former solar provider I needed a monitoring service. That turned out to be false because they weren't monitoring my solar power production and neither does Solar Store-at least actively. But when I called Solar Store to start the monitoring, I was told I needed an inspection of my system. I had that done. It took about 10 minutes and cost me about $400.00. Then I went through the incredible, months long hassle of getting the Solar Store to actually have my account transferred to them. Once that was finally done, I was told Solar Store could view my system's operation but they don't actively monitor it. So this is just like my former provider, Arizona Southwest Solar (who no longer does solar installation). My inverter failed and I was never notified by them. I discovered it on my own when electric bill arrived and it had no solar power generation on it! I feel I was sold an unneeded inspection for an unneeded service. On a bright note, the Solar Store tech who installed the new inverter did a great job. read more

The Solar Store was very responsive when leaks occurred in my solar pool heating system. Quickly replaced. Problem solved.

I have been extremely pleased with Solar Store. We placed Solar Store solar panel systems on our last two houses, and I even recommended them to my in-laws, and them see satisfied too. Our last house appraised for a higher price to cover the cost of the panels, which enabled us to purchase another system for our current house. Both systems have worked well, and 9 years later, for our last house, and 7 years, for later our current house, we are still pleased. I still recommend them, and if we sell our current house, we will be reaching out to Solar Store again to install another system. Pleased and hope others have as good an expertise as we have had. read more

The Solar Store installed our PV system. Due to the north-south orientation of our home, I was looking for an attractive solution that would still generate maximum energy. Kevin, from The Solar Store, came up with the ingenious solution of a parking structure adjacent to our home, which gave the array the southern exposure for maximum efficiency. The install went great, with quality LG panels and Enphase microinverters. (The Enphase inverters have been fantastic, with an app on my phone, I can monitor the power output of each panel!) It's been a great experience, and last year, the array generated 101% of our energy use over the entire year, so it's perfectly sized. The Solar Store has since come out a few times to address weather related issues with the array. Highly recommended. read more

From the time we said go the permit was obtained quickly. The tech showed up the day before installing a new electrical box for the house. Made sure he would have everything required the following day. Adam showed up promptly at 7:00. TEP was on site ready to get started. What could have been a very long day was completed earlier than expected and without a hitch. No comebacks required. Highly recommended. read more

Solar Store - Electrical box - Solar Installation Near Me - Tucson, Arizona

We are very happy with the product, the design for installation*, the purchase plan, the service we receive and the team. We count ourselves lucky that The Solar Store was willing to do an installation in Phoenix as they are located in Tucson. Everyone asks about our monthly bills. My husband likes to say, "About $360." When people look puzzled, he says,"per year." It was worth the investment. *SS built a structure over our RV parking area to hold our panels instead of putting them on the roof. L&N in Phoenix read more

We used The Solar Store to replace our old solar pool water heating system. They assured us there would be no problem with freezing in the winter, which caused our old system to break. We later found out in order to insure that, we needed to pay them to disconnect and drain the system in fall and pay to reconnect and start up in spring. The turn on charge has jumped from about $90. to $240 since last season. A huge increase for minimal time spent. read more

Finding a reliable company to maintain a solar water heating system seems to be a challenge in Tucson. We have used about five companies during the past 15 years here, and they all have gone out of business. A plumber working on another project for us said he had heard good things about The Solar Store. Overall they were prompt, reasonably efficient, and did get the job done properly though took four trips and six weeks. Our solar water heater is now working better than ever, so I would have to recommend The Solar Store. They stuck with the project until they got it right. read more

Finding a reliable company to maintain a solar water heating system seems to be a challenge in Tucson. We have used about five companies during the past 15 years here, and they all have gone out of business. A plumber working on another project for us said he had heard good things about The Solar Store. Overall they were prompt, reasonably efficient, and did get the job done properly though took four trips and six weeks. Our solar water heater is now working better than ever, so I would have to recommend The Solar Store. They stuck with the project until they got it right. read more

I've used them now for a few years to monitor my panels via Enphase. They helped me get a used panel to replace one of mine that had was damaged in a wind storm (I don't recall how much but it was way cheaper than the alternative) I did the install myself. They later replaced two inverters with only labor charges (inverters under warranty). I also had issues with my envoy that started on 9/23 and persisted until Jan 2024. I had called back in Nov 2023 on this issue and was assured the unit would eventually catch up. It didn't and this is the reason for 4 instead of 5 stars. They did talk with Enphase on the issue, but then pretty much spaced at that point. I'm the owner of this system, it was my fault as much as theirs. Eventually I contacted them and they sent a tech out (Jeff). We worked on the envoy for a couple of hours and had Enphase do a remote reset (Zack). This cost $240.00 in labor and dispatch charges. The system is now working and I've decided to install a new box for the envoy on my own. I did get an invoice from them for a new envoy that showed a line item for the envoy that was $50.00 cheaper than the list from Enphase, but with labor to install and some diagnostics, consumables, etc. would have been $1145.00. This seemed reasonable for the effort, but turned out to be moot. They are a local group and that can be a challenge in this business, so don't expect perfection. Always room for improvement, but I haven't any real complaints. read more

Replaced an old solar water heater. Crew was on time and performed the work with care. Very friendly crew. Will use again.

They deserve zero stars. In the summer of 2020 (right after we put a brand new roof on our home), we had The Solar Store install solar coils for our swimming pool. We explained that our new roof was silicone and asked to make sure that their product wouldn't damage our new roof. We were assured they would not. January 2021, our roofer was inspecting our roof and found significant damage from their solar coil install. I contacted the company and they were originally responsive. They sent an installer out right away to check it out. He told me that the person/group that finished the install (wasn't him) did it wrong and that they were no longer with the company. He wanted to fix the roof but I asked him to please provide HOW they would fit it as they are NOT a roofing company and I wanted to make sure my warranty with MY roofing company was still valid if they fixed it. Weeks went by with no response. I received the estimate from my roofing company in early February and sent it to The Solar Store. I was told it was forwarded to management. We have tried to call numerous times and keep being told we will get a return call. No calls or emails have been returned. At this point, we are over a month out from the initial contact with them to tell them about the issue. And with rains coming, I can't wait for the repair to happen - I need to schedule it and do it now. We also have an issue where they drilled through the outer (fence) wall and that entire section is cracked from their hole to the top of the wall. read more

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Installed new tankless hot water. Love it!

I paid this company February 10th nearly 700 dollars to get a permit in Pima County. The first 4 months went by not hearing from them I called. Found out they lost my file. Told me they would put me at Top of list. Four more months go by. Still nothing nor a call back as I've left multiple messages. I email them weekly. No response. They're the only company in Tucson offering this service. I have no other option but to wait. Costing me 300 a montg in electricity. My system is 9kw which I own outright. My yearly usage is 6kw. I could be paying nothing. Except for whatever the reason my money carries no importance. read more

I read reviews Of The Solar Store on my neighborhood Facebook page, all of which were negative. As a result, I was going to avoid The Solar Store. But it turns out, it is the only place that could do an urgent solar water heater replacement in Tucson. So I gave them a call. The customer service, scheduling, repair and repairmen were great. I wondered why there were all those negative Facebook reviews. Then the invoice came. The entire great experience was ruined over dishonest accounting practices. The estimate and invoice was extremely shady and dishonest. Speaking with Sarah over the phone about the charges quickly turned snarky and rude. Long story short-my estimate included labor and parts for a repair that may not need to happen but they put it on, just in case. The repair did not happen so when the invoice came including those charges, I asked for them to be removed. Sarah removed the charges but then she increased my labor charges from 3 hours to 10 hours (completion certificate from the repairman showed 4 hours) and then sent me a back dated invoice. When I asked about the new charges, she said I had asked for an updated invoice, so she created an updated invoice. Bottom line, they were going to charge me that amount and change the invoice any way they wanted to ensure I paid the original amount instead of paying for work that was actually done. Hopefully others in need of a new water heater will have better luck finding a repair place other than The Solar Store. I would give zero stars if I could. read more

For those who don't like to read long reviews, I'll be brief. DO NOT DO BUSINESS WITH THIS COMPANY! We ordered a solar heater for our pool in early February. The salesman said parts will be in within 2 weeks, it would take one day to install and our pool would be at a comfortable temperature by mid March. After waiting 4 weeks we called to get an update and we're told they were having trouble with one of their suppliers and didn't know when they would have the parts. Next week they called and said they would come out and install everything but the panels to reduce the delay. The next week they installed the panels and told us the pool would be up to temp within 2 days. The system did not work and we were left with workmanship that looked like it was installed by a 3rd grader. After numerous calls for help and countless unreturned messages we were told the owner and lead technician would be out the next day. They never showed. We again called the owner and never got a reply. We finally filed a complaint with the BBB. Within a week the owner and the tech came out to look at the system. The tech came out later that week and completed everything as it should have been done. It is now May and it took from February to get things resolved. They have complaints on the BBB website all very similar to ours. Recommend you go elsewhere. read more

We purchased Eternal tankless hot water heaters from the Solar Store in May of 2012. We were very impressed by the helpfulness of the company, which included creating a spreadsheet showing us installation costs (including a refund from Tucson) and the future cost savings. The installation went well and everything was good! Within a few months, the heaters started to malfunction. The manufacturer of the hot water heaters told us that the warranty was voided because of the mineral content in Tucson's water (Tucson has very "hard" water) and that this system never should have been installed in the first place without also installing (very expensive) water softeners. The Solar Store basically swindled us into buying tankless water heaters by misrepresenting the actual cost of the system. The numbers looks great until you find out that you need to install expensive water softeners, too. We have now been forced to spend thousands of dollars more than the Solar Store's original budget. This is a classic bait and switch and shame on the Solar Store for engaging in such unethical business practices. BEFORE YOU USE THIS COMPANY DO THE RESEARCH AND REMEMBER THAT IT MAY END UP COSTING YOU MUCH MORE THAN THEY TELL YOU!!! read more

We always come here to buy our Solar Water Heater heat transfer fluid because we haven't been able to find another distributor in Tucson. The fluid comes in a milk jug that has the fluids hazardous information on it. If you bring your own jug in the price is $32. However, if you buy their jug the price is $38. Why a $6 difference I have no idea. I find it rather rediculous when the company has to transfer the fluid into your jugs. The customer service is friendly. The gentleman carried my three jugs to my car for me. Make sure you do not stop here if you are in a hurry. The wait can be long depending on how many people are being helped and what is going on there. I have never had a speedy trip here. read more

Solar Store installed my solar system and they did a decent job. My system is being monitored by another system and it stopped working. I called Solar Store to inform them that it wasn't working and the person I on phone confirmed to had stopped working. They sent a tech. out to see what the issue was. When he arrived he had no clue where the monitoring system was located and how to reset the system. I had to show him where everything was and I figured out what the issue was. After he completed the reset I had to sign the paperwork and he left. I received a bill from the Solar Store for 145.00 for repairs. When calling them with the issue I was no informed that there would be any charges for the services. No that I know how to reset the system I will not have them out again. read more

Problems, Problems, Problems. The solar system installed by the Solar Store in 09/2017 is not reliable and has suffered lengthy outages the last 3 summers, including this one. Outages: 6/2019-9/2019; 5/2020-10/2020; 6/2021-???. System has been plagued with ground fault errors and blown inverters (about 6 so far). A technician on 6/17 ruled out the inverter for the latest issue but could not correct the ground fault error; the next time they're scheduled to come out is 2 weeks after the initial visit. Outages during summer months caused thousands of dollars in electric bills I should not have incurred. When problems are identified, it's taken months to get them resolved. In 9/2020 the owner of Solar Store indicated I should send her my electric bills and she'd work to figure out a reimbursement. I've heard nothing since she confirmed receipt of the bills. I consider the system a lemon. And when problems arise, I would expect a much quicker turn around on getting the system operational again. I recommend against doing business with this company. read more

Where to begin. We had a challenge in lighting an area without installing high voltage from the panel to the light location. Looking at the cost of over 400 feet of underground high voltage versus a battery powered system with solar panels. So happy with the sales process, follow up and installation. read more

the tech was on time with his mask on, professional, knowledgeable and friendly. their price was the best i could find.

We have loved our Solar Tubes for the last 10 years! They make a huge difference in the mood of our 108 year old house. Now, we love something else about The Solar Store: incredible service! We recently had our house reroofed, and the roofers knocked one of the tubes loose and it fell down into our kitchen. We discovered the damage at night and I called The Solar Store, thinking I would leave a message and someone would call me back sooner or later. But the owner of the store answered right away! She had a repair person out first thing in the morning. They worked with the roofers, and fixed the damage. Not only that, but The Solar Store workers left our kitchen counters cleaner than we left them! Five stars! read more

We were having trouble with our RV solar controller so we took it in to the solar store for testing or advise. We spent quite awhile with Katharinegoing over everything and she was so delightful to work with. Very professional and really knows her stuff. I will definitely be going back for any further solar needs. Thanks again Katharine! read more

Poor quality installation, installed used parts instead of new, billed for extras that were supposed to be covered in original contract, poor customer service. Really, the Solar Store the complete package when it comes to places to AVOID LIKE THE PLAGUE. read more

A very unpleasant experience! They didn't listen to our needs. They were unresponsive and unprofessional. After 4 more months of excuses and delays, we fired them read more

The Solar Store installed my system 6 years ago, I've had some problems over the years but the Solar Store has always responded quickly to my requests for help, the people answering the phone and scheduling service have always been polite and helpful, and the service people sent to my home have always been friendly and respectful. Katherine, President of the company came to my home to evaluate the best way to solve my problems and came to a wonderful solution. I appreciate a company that works with me to solve problems. read more

So the salesman Kevin promises everything and delivers on nothing. The owner is his wife so she could care less. We signed up, got the system and had it for 3 months before it was actually on line and producing power we could use. Kevin kept throwing the blame at the power company when in fact his company failed to submit the plans properly, not once, but twice. Now for the topper: we were told we would not need to make any payments on the loan until the system was "Live" and we were receiving power from our new solar panels. On the day Kevin's crew completed their portion of the installation I was told by Kevin that we needed to tell the finance company the work was complete. The finance company asked if the unit was fully functional....well my mistake I told them the work was complete. It is NOT COMPLETE until the meter is running. So for 3 months now, I am paying my full electric bill plus the monthly payment for the panels. I would highly recommend using another vendor for Solar. read more

When I purchased my Photo Voltaic System and my hot water system from the Solar Store 9 years ago I was assured that ongoing service was available, even though I live in a rural area about an hour outside of Tucson. During this time period I have had to replace my Solar Inverter twice, as well as an additional systems board. The wait time to obtain the equipment was unreasonable, as was the wait time for the repair staff to install the equipment. As for the replacement board, I had to replace it myself; the Solar Store was unwilling to send anyone to do the installation. Currently I have a problem with my Photo Voltaic System, which is only producing half the normal power. Today a technician was scheduled to inspect the system, but no one appeared or bothered to call me informing me of a delay. I did contact the store twice by phone with a response that the technician could not be reached and the the technician's GPS system was not even showing his location. As for the sales pitch that the customers can arrange scheduled checks of the system, do not believe the sales staff. I attempted to do this a number of times and was never able to arrange scheduled checks. My recommendation is not to do business with the Solar Store. read more

I just returned from installing a new controller at my place out of state. 20 years ago I purchased a system from these wonderful people for this remote high altitude location that would have enough power to run the place and then some. the solar store designed the whole thing and walked us through the installation. everything installed easily as they said it would. and worked exactly as they said it would. we updated the controller and put in a new battery (the 2nd in 20 years). the kind and gracious owner Katheryn suggested and pre adjusted the new one before we drove the long rugged drive. She did not want us to get there and find the tiny switches to be a problem. what a nice lady! the whole experience with them was wonderful---from making sure we bought the correct items 20 years ago and the how to's on installation of same as well as the 2 batteries and updated controller,every aspect was professional, accurate, and helpful. they made it sooooo easy.it still functions flawlessly today. I recommend with neither hesitation nor reservation these people and their fine business. jkj read more

I have used this business for years, they installed 4 solar tubes for me and they are wonderful, such beautiful lighting, however this summer, the tubes started leaking rain, and I called the company and told them the problem had been diagnosed with no flashing or skirting, they got right on it and did all the work , gratis, very friendly workers, and they explained everything clearly to me. I would highly recommend this company for your solar needs. read more

I like the fact that it is a local company with local jobs. We started by looking for a company to possibly install solar on our house. I had three companies come out and give their pitch. The Solar store had the best product set-up for what we were looking for. During the install everything went smoothly, had a few hiccups with them just showing up. We asked for a day's notice since we have dogs and they tend to freak out with them up on the roof. Installation went smoothly, system up and running. After it was all installed I did a little more searching for information on the system. I found out that there is an add on that will monitor what is produced and what is used. I called the store owner and inquired about this. She told me that no one had ever asked for this. Really, you have a $20,000 system installed and you don't want to know if you are making enough energy to justify the install of the system? She said she would get back to me later in the week, never happened. Since then I have done research again on my own and have found an aftermarket product that will give me the data I was asking for. I would have been much more convenient to have it installed as part of the system as one package and not have to run two applications! Follow up is lacking here. read more