When the cost of getting solar was less than our TEP bill I shopped around and asked my friends…read moreabout their solar experience and I was repeatedly directed to TFS, Technicians For Sustainability. I decided to wander into their workspace to learn what I could about this company that had a terrific reputation and had gotten press for being worker owned. When I walked in I was greeted by gracious Derek working at his computer near the entrance. Behind him I saw one of my decades-old cartoons about solar power on the back wall of the office. A good sign. The collegial space was packed with an industrious diverse crew with a sunny vibe. Forgive the pun but it is rooted in truth. A positive workspace is telling. Now wonder they're the best. Derek explained the available financing, how the system would be designed and the simple steps and I was delighted with the affordability and the speed with which I could have photovoltaic panels generating power on my roof. A year before I had posted interest in solar and was descended upon by sales people from the many solar operators here in southern Arizona. It was discouraging and dizzying. Unlike that blizzard of experiences my encounter with TFS was encouraging both because of the affordability and the simplicity of the steps. I was sold on the spot. We are buying our system on time and it will cost us much less than our electric bill and in the future will easily make even greater sense. In this strange political time going solar was an enjoyable act of defiance for us. Derek, Tamarack and Taylor and the other co-owners of TFS whom I encountered during the installation were terrific. TFS was present throughout the process of inspections, installation steps and reviews insuring a painless and pleasant transition. The patient positive attitude of everyone at TFS blew us away, both in the office, and in the field, at our home. The crews that came to my hacienda were staffed by exceptional highly experienced workers. The TFS electricians who replaced the old circuit box with a beautiful modern model were good humored and happy to explain their mission. The TFS installers of the panel supports and the panels who followed were a competent synchronized team who were equally cheerful about answering our questions. The much anticipated day TFS guided us through the simple steps of turning on our system was thrilling to this homeowner. Once the app we loaded was showing us how much energy the sun light was producing the experience felt magical. We set about using our appliances like kids, savoring the scientific miracle of sunlight powering powering our washer, dishwasher and oven. Our hacienda is powered by TFS and our hearts were warmed by TFS.

piss poor service - I inquired about a solar system with battery backup. end of July. Here we are…read morefirst week of October still no system design or offer. I've followed up and gotten bs response #1. be patient. you'll have it soon! a month after that still nothing. many other local solar companies can get you a quote in days and do a full proposal and site visit in a week. Obviously these guys are not motivated. They also seem to believe that all of there solar customers are green cred motivated by doing solar for the good of the planet. That's Not me. Yet. All their marketing and effort seems dedicated to appealing to my emotions and not the cold hard facts. So. All in all. Don't waste your time with these people.

***3 YEAR UPDATE, September, 2020*** For the third year in a…read morerow our system over produced above initial estimates. Covid is doing a lot of damage but at least it can't put a damper on our clean energy production! Also, we continue to have no problems with the system, it continues to work perfectly! I continue to give Customer Solar my strongest recommendation, so if you are going solar, give Jeff a call to start your project. ***2 YEAR UPDATE, October, 2019*** We have now had the solar system for over 2 years. Just like the first year, our system over produced above initial estimates. Also, we continue to have zero problems with the system, it continues to work perfectly! I continue to give Customer Solar and Leisure my strongest recommendation!

Jeff installed our system when his company was just starting. They did a good job and we had no…read moreproblem for 13 years, and then ..... First - our inverter went out and Jeff provided no help in getting a new one. I finally located and bought my own. It was like pulling out your hair getting Jeff to even install the new inverter, which he eventually did at a substantial cost to me. Second - we had a problem with some solar panels which I had to solve on my own even though the panels were under warranty. We still have 2 panels that I disconnected which Jeff has made zero effort to replace. He did come by our property a few times but provided no real assistance. Original install - 5 stars Follow up support - 1 star His is a small company which might explain the total lack of support but ..... Sorry, Jeff, but will not use you in the future or recommend your company

Expert Solar Systems is the best. they did a fantastic job with the installation. a year later when…read moreI was having problems, Christin and Chris did everything they could to help. Turns our when we had a pool resurfaced at the end of the swimming season last year, they plug the pipes where the solar water would come through. Now we are going through a big mess. Christina told me , when it is all fixed Chris will come back out and check everything out. This company and all who work for it are honest, and committed to making sure the customer is happy. I highly recommend them. AnneElliott

Expert Solar Installed the solar panels for our swimming pool 12 years ago. We've had a few…read moreglitches with the system and expert solar has always come to our rescue. Unfortunately things seems to have changed. Our solar heating is not working and I called them this past Monday, today is Friday, and they called me back promising another call with an appointment within 24 hours. That never happened. I called again on Tuesday and left a voicemail; I called again on Wednesday and left a voicemail; and I called again on Thursday and left a voicemail. Still no response. I'm obviously going to call another company that cares about customer service. Perhaps it's because I had a problem with them once before and I let them know about it, but ever since Jerry Sr. retired the service has been awful. Very, very, sorry to say that.

I've been so impressed with the Solar Gain team. You can tell they've been around since 2008…read morebecause they really know their stuff, but what sets them apart is how much they actually care about our local community. It was awesome seeing their recent work with TEP to help power homes for Habitat for Humanity that's exactly the kind of company they are. They bring a "no-nonsense, straightforward approach to solar that makes the whole process painless. whether you're looking for a residential or commercial setup. They're professional, skilled, and genuinely good people to work with.

I followed a trusted salesman to Solar Gain, Inc. in Tucson following an installation…read more I called them to have an additional battery backup installed. Following that installation, I discovered that two components in my home had been blown out. Solar Gain basically told me to pound sand. After a series of very poor reviews, Solar Gain agreed to repair the issues if I bought the new equipment. I agreed and moved on. In July, the battery system failed. At 3 AM, I'm on the phone with support in India trying to figure how to bypass my system to get power back to my essential appliances. The next morning, I called Solar Gain for assistance and was treated like some sort of inconvenience. Eventually they agreed to send someone out at a cost of 625 dollars to look at the system. All they did was turn the system back online which I could have done. They showed no concern for WHY the system failed. Now comes Labor Day. 6:15 PM and the system fails again. After an angry phone call, I finally hear from the salesman three days later saying that a new manager would be calling me to resolve the problem. His idea of a resolution was to charge me another 600 dollars or so to come out and do what I had already paid 625 dollars for. Needless to say, I left them and went elsewhere. The new people came in and found that the settings in the system were incorrect. The system said I had NINE batteries rather than 6. They found that the firmware on the system was wrong and required what the tech called "A fifteen-dollar piece of equipment." The tech then troubleshot the entire system, made a few adjustments, tested for different conditions to ensure that all was in good order and gave it a good grade. Exactly what did I pay Solar Gain, Inc. for? The answer: Absolutely nothing. To top it all off, I found that for 601 dollars I could be covered completely for a whole year. Stay away from Solar Gain. Either their integrity or their professionalism is in serious question.

The everyday people are the core of Saguaro Solar's success. it was a very trying time this past…read moresummer for the solar industry. Sure, schedules can change, supply chains may be challenged, but Saguaro Solar got me there. I would like to applaud the efforts of the people at Saguaro Solar - firstly one of its co-owners Noe who has amazing perseverance and patience; scheduling with Bethany; the amazing electrical staff first Luis, and then the incomparable and amazing Donnie; the energy and dedication of Jairo, Alfred, Omar, Luis #2; and the appreciation & follow-up from the other Saguaro Solar co-owner Doug. And I cannot forget some of the amazing office staff like Leslie and Sylvia. And I'm very thankful to the late Ann who gave me the vision of what Saguaro Solar could do. Another big thanks to Noe for coming through for me on this combo solar panel and two FranklinWH battery back-up project. The system works beautifully!

This company install close to 40 solar planels about 15 months ago, and contracted out a roof…read morereplacemenet prior to the panels' installation for which I paid them in full. About 6 weeks ago, one of the invetors failed. I contacted them and informed them of the failure; they ackowledged it and at first, they contacted Aptos in an attempt to put the two panels (each micro-inveterer handles 2 panels) back in service. It did not work. This company does not keep any micro-inverters in stock, and despite my complaint regarding paying my local utility for electricity that these 2 panels would have generated, forced me to wait between 4 and 6 weeks for them to have one of their technicians make the replacement. I noticed today, that a different micr-inverter is showing an alarm! When I contact this company, not only do not refuse to stock even a small number of these devices, but I was informed that they would likely charge a "service call" fee of $115 to make the repair (unless the manufacturer will reimburse them for labor). This is completely contrary to what I was told by their salesperson; he told me that I would have lifetime monitoring, maintenance, and failed part replacement at no cost to me. That was the resason I made the purchase from this company. Apparently, I was lied to. Stay away from this outfit, both because of their refusal to stock even a limited number of these parts that seem to fail after little more than a year, and now, due to their high service call fee. This doesn't sound like no-cost, lifetime maintenance to me!

They returned my call in a reasonable time frame. They were very ethical and tried to save me…read moremoney. When Joe couldn't help me over the phone, he came in person to diagnose the problem, which was a completely fried inverter. He contacted the manufacturer, was able to determine that it was still under warranty and was able to get a replacement inverter sent. Very knowledgeable, very honest and courteous. I highly recommend them. This was after two other solar repair companies (with very high ratings) ghosted me for weeks after initial contact.

Joe was fantastic. Couplings had come loose and previous solar company had gone out of business…read more Joe was responsive and showed up the next day. Very professional and efficient. Will be calling him again the next time any issues come up with my solar system.

From the time we said go the permit was obtained quickly…read more The tech showed up the day before installing a new electrical box for the house. Made sure he would have everything required the following day. Adam showed up promptly at 7:00. TEP was on site ready to get started. What could have been a very long day was completed earlier than expected and without a hitch. No comebacks required. Highly recommended.

They installed our solar panels few years ago now they avoid me,I've called to see about my…read morewarranty that I should have since its on my roof,they promised it wasn't going to leak but know it is leaking

ARE YOU KIDDING ME?! They have an AI bot answering the phone for them...no way to get to speak to…read morea human or get real questions answered! Finally just hung up and only to have their AI start to harass us via multiple texts!!! I ended up having to block them and report it! So very lame to do business this way... you have NO idea of how big of a client you just lost.

Buyer beware. First of all, I have owned a number of…read morerental properties. Electricity issues are rare and you need a professional. The microwave kept tripping the breaker. The microwave was only 5 years old so I didn't suspect it was causing the problem since I've had microwaves over the years that last 10-20 years. Volt came out and charged me almost $1,000 dollars to assess and supposedly fix the issue. (It was $959, just looked at my checking acct). He also told me he likely needed to come back out again and do a more thorough assessment of the electricity which wouid be another $1500-$2500 since they "could not guarantee the issue would be resolved long term". I declined to agree to this and now realize I was being set up. The breaker started tripping again that very week. After thinking it through, I wondered if it could be the microwave itself. I called another company, Modern Electric out of Green Valley. They literally took less than 10 minutes to evaluate the problem--it was simply the microwave. They charged me $125.00 for the visit. I'm so fuming mad at being treated so dishonestly by Volt Electric. There should be a way to turn them in for this dishonesty and I might just do that to the registrar of contractors. I am not a person to leave bad reviews, but this is a serious breach of ethics by this company.