I have never written a review before for any company or service that II have worked with. I am writing this review as a service to anyone who is considering using this company. I was project managing a residential installation of a system for a friend of mine since he's a busy professional and didn't have time to manage it himself. I never experienced such horrible (I can't stress enough) customer service in my life. Timelines were not met, our salesperson Chris never ever returned calls. One of the owners Noe who I spoke with after not getting any results from the other staff said he would follow up and then never returned my calls or text messages. They missed the time frame for the solar tax credit, and it still took weeks /months to finish the project. The amount of time spent, call made and frustration was unbelievable. Their customer service was the worst I've ever experienced. I can't imagine this company staying in business. read more

We have them two chances. On the first house, they sent out an inept installation crew that couldn't get the panels even or conduit flush. Everything had to be redone, but the redo guy was so great it changed our opinion of the company. On the second house, it has taken over six months to get the job done and it still isn't done yet. The first install attempt failed to pass inspection. There is no status on the second install and inspection attempt. The owner won't return phone calls from frustrated customers- only those he's trying to win business from. The company never gives you an update. You have to call anytime you want information. It's the poorest of poor service. We never should have given them a second chance. read more

The everyday people are the core of Saguaro Solar's success. it was a very trying time this past summer for the solar industry. Sure, schedules can change, supply chains may be challenged, but Saguaro Solar got me there. I would like to applaud the efforts of the people at Saguaro Solar - firstly one of its co-owners Noe who has amazing perseverance and patience; scheduling with Bethany; the amazing electrical staff first Luis, and then the incomparable and amazing Donnie; the energy and dedication of Jairo, Alfred, Omar, Luis #2; and the appreciation & follow-up from the other Saguaro Solar co-owner Doug. And I cannot forget some of the amazing office staff like Leslie and Sylvia. And I'm very thankful to the late Ann who gave me the vision of what Saguaro Solar could do. Another big thanks to Noe for coming through for me on this combo solar panel and two FranklinWH battery back-up project. The system works beautifully! read more

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I wrote a review a couple of weeks ago and the response I got from the owner was really quite, well... responsive, in part: "We take your feedback very seriously. Our team has reviewed the situation to make sure the mistakes you experienced don't happen again. If you're open to it, we'd like to connect directly to discuss your experience further and see what we can do to make things right." I was open to having a discussion to make things right, so I reached out to Saguaro Solar. Clearly his response was just lip service because they have never responded. read more

Went Through Saguaro Solar for my EV charger installation. They were very friendly and courteous and did a great job installing the charger. They also worked with me around my busy schedule. Would highly recommend them read more

I have been so ecstatic with the customer service at Saguaro Solar and Roof. Ray Rabago has been so fantastic to work with in a difficult home sale during a divorce he has been very accommodating to both parties involved in payment as well as working with our realtors timelines for being paid half out of escrow. He responds immediately and gets it done. I highly recommend them. read more

I met these people at the home show, and I arranged for them to come out and do a roof inspection. A different person came out to do the roof inspection. The person who was going to do the roof inspection never came out and yet he gave me a bid of over $5,000 to fix only part of my roof. I cannot recommend them I feel the they are out to get as much as they can and don't have the customers best interest in mind. I know times are hard but my roof is only 8 years old and he wanted to totally replace it. read more

My experience with saguaro solar has been fantastic. I bought 38 panels and one tesla Powerwall 3 battery in hopes to eliminate my electric bill. I reached out to saguaro solar mainly because they had a local office should i need help or questions later. And my solar experience with this company and their team has been fantastic. Sales rep Robert came over i told him what I'm looking to do with my home energy needs and he quickly designed a system for me to look over i picked out what kind of panels and battery i wanted. Then the project was in motion... i went ahead and applied for a loan and climate first bank approved me and heather my loan officer was very helpful and worked with sylvia who took over my main communication needs at saguaro solar who helped me get permits in place... Permits and HOA communications took quite some time but Sylvia kept me in the loop each step of the way and was professional, courteous , and patient with me especially when i kept emailing questions almost everyday. Once Sylvia got the green light on all permits she set me up with Bethany install coordinator she setup an install date for the installation technicians. She was professional and quickly got the installation technicians over. The install technicians did a great job was very professional, courteous and answered all my questions. It took them 2 days to install the system which was fantastic. They said there will be 3 inspections to make sure everything is connected and working properly. First inspector Donny came out to make sure everything was connected and looking good. He was very courteous and professional answered my questions on what steps are next, Which would be another technician who would do a walk through with a TEP technician through video chat which help speed things up. Nick came out and worked with TEP representative to approve the system. Nick was awesome answered all my questions about some tile repairs and panel adjustments and mounting bars cut to fit. He said he would note in on repairs I requested. I reached out to sylvia and bethany. Both were very helpful. Bethany reached out to me right way and sent out tony and his technician crew who was professional and courteous, he repaired all broken and chipped tiles and adjusted some solar panels, fixed exposed pipe and even reached out to Omar to help me setup my app so i can monitor my Tesla battery and solar system. Im very pleased with the Tesla app and battery im glad saguaro solar suggested the Tesla powerwall 3 battery. I think i want to install two more eventually when i have extra money. So my experience with Saguaro Solar has been fantastic. Now im just waiting for TEP to install and set my meter and give permission to operate. Hopefully TEP comes out soon. read more

THIS is why I support local businesses! I received VIP treatment throughout my installation. Bethany seamlessly organized and scheduled my project without missing a beat. Tony directed the system installation with remarkable professionalism beyond his years. Donny's extensive experience and knowledge of Tesla batteries perfectly aligned my expectations with system use. Omar's kindness and attention resolved my inverter issues promptly. Kudos to the entire installation team--Alfredo, Arath, Bonny, Emmett and Jairo--who were all friendly and professional as they worked tirelessly in the scorching Arizona sun! read more

Luis, from Saguaro Solar, completed a solar panel inspection for the resale of a home. He was detailed in his work and professional. I would recommend him. read more

No help after installation. Numerous cracks in ceiling and leaks from roof after installation. Impossible to talk to their roofing department apparently after numerous unanswered calls and email. Part failed 6 months after install. 2 months to get a tech out to fix it so I know how my system is performing and if there are any other problems. All I have received after asking for help after install was a single 8k quote to lift and replace panels to repair the roof, which probably should have been called out before initial installation. read more

I would highly recommend Saguaro Solar. The agent, Anne Golseth was awesome and totally honest. She kept in touch through the entire process with honest answers. The system is up and running and we are VERY satisfied. We were ready to sign with a firm in Phoenix. I am delighted that Anne reached us before we did. We even visited their facility in Tucson before signing, and we were treated like their #1 customer during the process. I cannot say enough good things about Saguaro Solar - from contract to installation to completion. All top notch. Best value, top quality and total responsiveness. read more

Had a solar panel not reporting for days. Luis Iracheta came and took care of the problem. He was friendly, knowledgable, and explained the problem and solution very clearly. Wonderful service. read more

I needed several failing micro inverters replaced. Omar and Bethany coordinated the efforts of their technicians and my manufacturer to ensure a smooth repair. They were friendly, professional and skilled. High marks all around. read more

1. The initial installation/connection of solar panels was a long process. Once they were installed; the company kept giving excuses that they didn't get permit to connect solars (3 months) 2. I had to repair my roof (due to hail)and this company LIED and said the solars were finally connected after 4 weeks of calls and emails. TWO MONTHS later the solars were not connected! They lied and the solars were not connected They don't respond to emails and the receptionists are not helpful I Don't recommend this company!!! Find someone else read more

Absolutely flawless and amazing service, impeccably, clean with a great value and price. They were timely. Finished the service that was requested in a very professional and with a high standard. I would absolutely recommend saguaro solar read more

Great company. Knowledgeable staff and install crews. Was able to answer all of my Solar Energy questions

Saguaro Solar was great throught the whole process. We had gotten a few bids to consider before we moved forward with Saguaro Solar and Jordan was very patient. Putting the panels up took no time at all and everything was completed on schedule. Thanks for such a smooth process, 10/10 would recommend. read more

The company representatives appear to tell you they will do things they have no intention of doing to get your business. It was not just one person it was before we signed, and then with each contact they said they would connect the generator that we had discussed from the beginning. The CEO comes in and says it was not part of your contract. My father always told me -all you have is your word and if people cannot trust you, you don't exist. I should also add they wired the electrical wrong and someone else had to fix it. Yep, their word means nothing, and I cannot recommend them to anyone. read more

Saguaro Solar just completing a roof replacement, new AC unit installation , and Solar installation. They were absolutely fantastic. Not only are they extremely knowledgeable, but they're also very attentive to their customers. My husband and I weren't the most informed people when it came to knowing how Solar Energy worked and the entire process of the installation. Noe Quijada, Ray Rabago, and team, made sure that we felt 100% confident with everything and that all of our questions were answered, before we agreed to anything. They were in NO WAY pushy or forceful with making sure we went with their company. 24 Hours Heating and Cooling worked with Saguaro Solar to do the installation of our AC Unit and they were equally as amazing. Mike and his team were so quick and responsive to any questions or concerns we may have had. This entire project was as extremely stressful for us to have to consider, but after talking with Noe, working with Saguaro Solar and 24 Hour Heating and Cooling, I can't even put into works how happy we are with the outcome and how smoothly everything went. Would 100% recommend!! read more

Having run businesses for 40+ years, I can honestly say avoid this one !! It is a "convenience" business. If it is convenient for them, they'll do the business. I scheduled 2 meetings for quotes. The first one the sales rep had the meeting at 1:30 pm instead of 10:30 am. I set up the next meeting with this sales rep at 2 pm ( 3 days later), he was a no show\no call. If this business does not need work .. fine, just say so. But, it seems, if they can not coordinate a sales meeting, how will they coordinate a job site. Gave you 2 chances, you failed twice. Going to a company that gives a damn about their potential costumers. Like Solar Sandy, who called back with in the hour of first contact. read more

My first bid of 3 for a solar system. Claimed to be local and are just an outlet for Freedom Solar in CA. Pestered by 2 emails a day for 4 months while I got the other two bids. Two critical estimates in the system were off by a long shot. My salesperson Alexis was kind and informative. Very aggressive in follow-up, but seemed to have little control over the big national machine to stop calls, messages and emails to me. My main concern was my refundable deposit. Requested it 63 days ago and after 4 texts, 3 calls and a visit to the office--- no check! Never got terms or a receipt for my deposit. Sweet, kind, smiley people just do not find them responsive, responsible, customer oriented or professional. read more

Everything went pretty well. There was a delay because of supply shortages and last minute contracts (like our) looking to lock in the best rate with TEP. That was OK. I would have rated 5 stars except they failed miserably to acknowledge and send a referral award to some friends who recommended them. I've appealed several times over several months without recognition. I'm disappointed and embarrassed about how this has NOT been handled. read more

Signed up for a Solar System 7/28 2022 and was told I could be up and running in as little as 90 days.It was to be a cash deal but I needed it on the roof and running in 2022 because I needed the tax rebate in order to avoid paying a huge tax bill on the assets I sold (IRA) to have the system installed. I've been given excuses and outright lies as the months passed with no install.So at the beginning of Dec. I contacted them and was again told that it should still be installed in 2022. Its now Jan.2 2023 and nothing as been done so no rebate I'll be sending the IRS well over what the rebate would have been. I'm sorry I ever heard of Saguaro Solar. My advice to you is never believe anything this company tells you. 0 stars read more

The system was finally up and running a few weeks ago. Everyone that I dealt with was very attentive and helpful. The installation of 34 panels, lines run through the attic and the boxes connected to my main panel were installed in 1 day. There is another company in my complex that is installing a system and they have been working for 3 days and still don't have panels on the roof. The installation crew was fantastic. The coordinator of the install, Michelle, was very helpful and attentive to the job. The project completion Specialist, Zoe, was also very helpful. My reason for only 4 stars is due to the long wait. Contract was signed at the end of May but installation wasn't until late November. I'm sure much of the delay was due to supply chain disruptions. My complaint is that they did little to inform me of the status of the project. I had to call them to get any information. I found them through Energy Sage. read more

I was surprised about how easy it all was. After the initial planning it kinda all just happened via emails and texts. All the staff I met were outstanding and happy to answer (and sometimes re-answer) my questions. You cannot go wrong with a solid and local company like this who know how to deal with Pima County, local HOAs and TEP. Highly recommended. read more

Doug Vernon represented his product very truthfully. Don't get led astray by guarantees by the seller. It is the guarantee that is provided by the solar panel manufacturer that is important. We installed Panasonic panels. Panasonic, an established company guarantees their product for 25 years AND guarantees the production of the panel. Doug's design and Freedom Forever's installation went without a hitch. Municipal inspections were a breeze, as was the TEP " permission to operate ". You cannot go wrong with Doug. read more

We went with this solar company because they have a local office and they do their own installation work. The office people once they have your signature are awful with communication. You can never get hold of any one, but the installation team known as The Rockies were great they are in our opinion is what saved this company because we were ready to do what we needed to do to get out of our deal with them. Stephanie Coleman also went out of her way to try to save this deal as for the rest of the team I think they need some more training in customer service. read more

First- this process has taken a while- that being said, my system was definitely not standard, and between covid, supply chain, and design changes due to TEP requirements, we have had a lot of challenges. The company has stood behind there word, has helped at every corner to get things correct, and to get a system that is working as described originally. It was definitely patience on my side and on the installers side. Not only would I recommend them, but we are starting to set up project number 2 on my office. This was definitely a 1 star experience, that was turned into 5 star with good project management and communication from Samantha. Would definitely recommend Saguaro solar, for any project you have. read more

Obtained four quote. After through research went with Saguaro Solar. Worked with Alexandra Attwood. She was thorough, well informed and helped me make the right decision. I am very pleased with their professionalism. They were also available after the work was completed to answer my question. I would highly recommend Saguaro Solar to anyone interested in installing Solar. Contact them at 5207046868. read more

I was quite happy with this company at the beginning, but have encountered so many issues that I couldn't recommend them to others. My general contractor who was doing renovation on our house ended up sending them an email listing all the ways in which they gave him the wrong information and wasted their time. The person on my account changed a few times, which suggests high turnover (not a good sign of effective management). After all the issues, I was looking forward to what the sales rep promised at the beginning - that my 30 panels would be enough to get us close (depending on daily weather) to zero. When I got my 400 dollar bill after a full month of using solar, I asked Zoe our account manager what happened and they told me to call TEP. No explanation of what it could be, guidance on what to expect, or a call to apologize and say wow, that wasn't what we were expecting or let's take a look on our side. When we sent the email from my general contractor with all the issues, they didn't do anything about it either, just said they would inform their team. I have to call them now and bother them, because I don't want to call TEP without context and have them just send me back to this company. Argh. What a frustrating company to work with. read more

Doug and his Solar team did a great job we couldn't be happier going solar. Doug was involved in every step of the process from beginning to end. read more

not reccomended.no part of company knows what other is doing. two moths after installiation finally got started .still cant communicate with system. no incentives recieved as promised.incomplete installation lost paperwork failed inspections.they work with solar solutions who can never answer questions.endless phone calls and texts to get anything done.finally went to company building to talk got some resolution but still not complete,not worth the hassle of dealing with them read more