Terrible customer service. I called ahead to see if they fix razor electric scooters . They said yes and said $35 to look at it. If I get it fixed then that money goes towards the part. Well I drive all the way there and the lady says they don't fix razor scooters that they are too difficult to fix. I told her I called the day before. Her response is some new guy answered the phones. Why is a new employee answering phones and questions when he doesn't know what the company does or doesn't do?????? I am a local and will spread the word about how rude they were! Also had to wait about 10 minutes to get waited on, when there were 2 employees behind the counter. read more

i purchased my light , bright and out of sight pink scooter from Solano cycle and i received the best service ever at Solano cycle. they showed me a few things about how to ride a real motorcycle for my motorcycle endorsement course which totally helped me pass the test, they told me all about the scooter i was purchasing and no matter how many times i called with crazy girly questions they were very helpful and glad to answer them. i love them like family now .Side-note:Crystal of the Solano of OP is awesome i must say my scooter is the best purchase i've ever made. Thanks a million i owe all the awesome attention i get around town to you guys . xoxoxox - jasmine dejon banta read more

The staff is fabulous! They have great prices for bikes for hours rental as well as a few days. Considering how challenging parking is in St. Augustine, this is DEFINITELY the way to go! It's like $11-$18 per day give or take, maybe depends on seasons, etc, but considering the prices for parking and the complete LACK of parking in the St Augustine sites to be seen, this is a great option to be able to move quickly out and about and without hassles of finding and paying for parking.. also, from all the eating, helps to burn a bit and since I did this in the winter, and it was well in the 30s-40s, it was good to keep warm too.. lol... The staff was amazing and recommended us places to eat and visit as well! This place also has scooters, and carts, so.. DO check them out! it's much more worth it to be able to move around and find parking quickly in St. Augustine,.. especially since everything is within 2 miles .. jaja read more

Worst experience I've ever had through any motorcycle dealership car dealership or any retail dealer. Staff are rude will lie to you after they make the sale that's it. No way to contact ownership even the managers of all four locations will state that they don't even know how to contact. Worst experience I've ever had with any type of business. They will even curse you out hang up if you call with a problem. People, I promise you you cannot even fathom of walking into a business that operates of this matter especially after you've bought a product from them. So therefore be warned by a real customer that has purchased a product within the last 30 days don't believe the good reviews that are written by employees and friends that are not verified customers. This review goes out to every one of solano's locations not just one the only way I could straighten out my problem was dealing with the manufacturer themselves across seas. My product was a kymco product which is a wonderful and great product be aware of who you buy it from kimco themself and the United States distribution are investigating of my matter. Suggest call kimco USA South Carolina that's the distribution center for the product they're very nice people and they stand behind and try to help out the consumer who bought their product find another dealership other than Solano and you will save yourself lots of problems and have a good product. read more

I've been coming here for years and always recommended them to everyone. But after the way I was treated today by the old man behind the counter I will never come back again. He was extremely rude and refused to let me explain what I was trying to ask him. My husband had to step in and ask him to stop speaking to me that way and just ring us up so we can leave. I'll never recommend them again read more

Don't get your moped fixed here. I would give zero stars if I could. I created a yelp account for the first time just to post this. They've had my boyfriend's moped for almost a month for simple oil leak fix. Never once did they call him. He would call after days or a week of waiting to hear from them and they would tell him it would be another 3-5days and that they would call back. They never called back. This is just poor customer service and I'm going to spread the word through every channel I know because this is ridiculous. read more

The service I recently received from Solano Cycles of St. Augustine was nothing short of superb, and earns my highest recommendation. Much of the credit for that goes to their exceptionally thoughtful and efficient service manager, Kyle, ably supported by an excellent resident mechanic and by attentive staff. Last month, I bought a lightly used Hyosung GV650 motorcycle on Craigslist. This comparatively rare machine arrived with a faulty handlebar switch assembly and the forward controls set up for a taller rider. Fixing both required dealer-supplied parts, and some insight into the bike, neither of which are easy to find since Hyosung distributors are few and far between. I took the bike to Solano's in St. Augustine on the off-chance they might be able to help with a Hyosung motorcycle since at one time they carried Hyosung scooters. Although I had not purchased the bike from them, and despite their not carrying this larger model in their regular inventory of scooters and mopeds, the St. Augustine shop honored their Hyosung dealership magnificently. Throughout, Kyle was a model of courtesy and efficiency. Within 24 hours of agreeing to help, he had tracked down and ordered the required parts. Within 5 days, I received his call saying they had come in and offering to have the work done that very day. A few hours later, I was riding a fully operational machine that now fitted me like a glove. Looking at Solano's very reasonable bill for parts and labor, my wife remarked: "Don't go anywhere else again..." Corporate Hyosung, take note: here is one dealer willing to go the extra mile to keep the public satisfied with your products, and able to put a personable human face on the service. How many of those do you have? read more

Hello, I was having some very difficult and stressful complications with my scooter that I had bought at Solano Cycles in St. Augustine, FL. I am a full time college student and I depend on my scooter for transportation. Sadly, my scooter ended up forming complications, for whatever reason. The first time I reached out to Solano Cycles I was blown off and not treated like as a customer should. However, management has changed. My scooter ended up breaking down completely. I immediately emailed Solano Cycles and left a few reviews. They immediately responded to my complaints and reviews within that same day. And thanks to the new manager, Tara, Solano Cycles was willing to pick it up, free of charge; they were flexible with the cost of repairs, and upheld fantastic customer service. I could tell that they cared and genuinely wanted to help me in any and every way that they could. I am extremely grateful to the Solano Cycle team and specifically, I am beyond grateful for all of the hard work and dedication Tara displayed while working effortlessly with me to determine the issue and resolve it within a reasonable price. Not only did they resolve my issue, but Tara also spent the time to teach me about the technical aspects of my problem. Tara also provided me with advice and explanations to her advice. Unlike the old management, Tara actually took the time to explain to me, in depth, about my warranty (the dos and don'ts) and what each check up entails. Thank you so much, Kacey Dzidek. read more

WORST customer service!! When we got there, we walked up and one of the employee's blocked our entrance and didn't inform us of how to rent a scooter. We rented them in the evening on a family vacation. They misled my ENTIRE family on prices, closing times, etc. The woman on the lot misinformed our family on rental rates. They called us at 6:11 pm to inform us they closed at 6. Completely ruined our vacation when they called us at dinner and told us this information, and DIDN'T inform us we could keep them overnight. Overcharged us for gas, refused to provide the customer with a rental agreement (which, as a contract signer we are entitled to receive, by the way), and blamed our family for their misinformation. Long story short, they blame the customer for their mistakes, and got in a huge argument with our family. If I could, I wouldn't even give them one star. What ever happened to the customer is always right???!!!! read more

After taking my scooter to another scooter repair shop here in town and not getting my problem fixed, I decided to try out Solano Cycle. I'm so glad that I did. The service manager diagnosed the problem and told me that it would be a few days for the repair. I have to say that they mechanic at Solano really knows his stuff. My scooter has never run so good. I'll always be taking my scooter to the mechanic at Solano. read more

. As soon as we got there both employees acted like us being their was a problem for them. We made it 5 mins.down the road before the scooter ran out of gas. I called and told him. He acted like I was nuts like i'm not capable of removing the gas tank cap and looking in and not seeing any gas. After a long wait I ended up pushing it back. Then the jerk tried ringing me up for 2 hours when including my pushing time I had it 45 mins. I refused to pay and left. I ended up renting elsewhere. read more

Fantastic customer service! We purchased used bikes today and drove up from Daytona to St Aug to explore the city. On the way up we stopped at SIX diffierent gas stations to utilize the air pumps and fill up the tires. ALL six places had defective or broken equipment we found out after putting chance in 3 of the 6 units. So frustrating! Having seen this place previously we stopped here. We figured we could kill 2 birds w one stone if it ended up that we needed new tubes. We were greatrd jy the guy at the service counter immedietly upon entering despite the long line at the rental counter. We informed him of our situation and he jumped on assisting us. He had us pull our bikes over to his garage and he filled us right on up with no issues. He did not charge us a thing and even allowed me to use the restroom. We have considered renting buggies and scooters in the past. We will return here when we finally decide to, simply bc of thr friendly service with a smile. read more

What to say about this amazing place. Samantha and Jack were fantastic they we're super accommodating I mean that is an understatement we rented a scooter because driving around St Augustine in a vehicle was a hassle. This is our first time renting a scooter and I'm so glad that we chose this company. My fiance and I we're having so much fun driving around exploring on the scooter that we spent the majority of our time sightseeing on the scooter. When we we're running a little late I called an hour beforehand to let them know that we were going to be a little late due to a tour that we were on and they were completely understanding just like a good customer service staff should be. We also had wonderful locations to visit that the local Samantha had provided with a map at the shop. The scooter was clean ran perfectly was fast enough to get us where we needed to go. next time we're in St Augustine we will definitely be renting from them again. If you want amazing customer service a clean brand new scooter and great recommendations I couldn't recommend any other place better then Solana scooters. A million times over thank you Samantha and Jack read more

The guy who set us up in our Mini-Punchbug (Scoot Coupe?) was excellent, and didn't insist on us purchasing unnecessary stuff. He explained things well and gave me a test drive in the lot. It cost $50/hour, or $70 for two hours. The great thing was that if we paid for two hours, but returned it in one hour, we only got charged for one hour (and visa-versa). They didn't charge you until you returned it. It was very hard making a left out on the main road due to constant traffic. I didn't know how fast this thing accelerated, so I waited a good 10 minutes. The only thing I didn't like was that you had to sign a blank Visa slip. It's for their protection in case you get a parking ticket. read more

DO NOT BRING A SCOOTER HERE FOR SERVICE! HORRIBLE CUSTOMER SERVICE! This complaint relates to the St. Augustine store. I wish I had seen the other reviews posted at another site before I brought my scooter here for service. First time I brought it in because it did not electric start (would crank but not start) and kept fouling the plug after several starts using kick start. However, once started the scooter ran ok. They told me all it needed was a carburetor adjustment. Upon getting it back it stalled on the initial way home would not start at all, electric or kick. Took it back and now was told it needed a new carburetor. I sent the old carburetor to the shop I bought the scooter from in NC and was told there was nothing the matter with it. They did send a new carburetor to Solano cycle which they installed. Upon getting the scooter back the second time, it started leaking gas from the carburetor and still would not electric start. Took it back a 3rd time. After being in there over 6 weeks with nothing getting done, I finally went there and got it back. During that period, I spoke to the owner, Martin, who told me they were having problems locating parts but he would personally check it out and get back to me. I replied to let me know what he needed because I could get any part from the shop I purchased the scooter from in NC. I never heard from him. Over all, the scooter was with them for at least 6 months. It is worse now than when I first brought it to them. I cannot comment on their scooter rental business, but no repair business should be allowed to operate like they do. read more

Solano Cycles is the coolest scooter store in Gainesville!!!- Sean V

Worst moped repair. Go anywhere else. Horrible customer service. Wouldn't recommend to my worst enemy.

HORRIBLE Can't fix the bikes they sell . then tries to say was a low end scooter . But was bought 4 months earlier from him on his high recommendation that its a good quality bike with good warrenty from a manafacture thats been in business along time-- read more

Our experience was actually at Solano in Orange Park. We popped in near closing time to look at kids -wheelers. Even though it was close to closing time the staff went out of their way to show us everything we needed. Brian even went as far as to bring out ATVs they had already put up. He was extremely knowledgeable and made educated recommendations to us. Thank you. Tara J. read more

The customer service was terrible. We rented bikes and were given broken down poor quality coasters. We returned and one of of the bikes had a flat and the charged US for a tube and a tire.We have been bikers for many years and never had to buy a tire for a small puncture,or a tube. Really they went a little over board on that charge. read more

This place is a joke. I can't get them to honor any of service agreements I take the bike in for service have it for about a week and something else goes wrong with it. Every time I go in there is another face or someone who has absolutely no clue what they are doing this is the over the span of several years dealing with them because lets face it they are the only option in Saint Augustine. Over priced is an understatement from here on out I will be towing my scooter to anywhere but here! read more

I went to Solano on a Wednesday and spoke with the district sales manager Amanda that traveled between the 4 stores, and she was at first trying to sell me one of the used Rentals for $899 as my financee was test driving one this District manager was on the phone with their gainesville store and that they just within minutes put up a newer and customized scooter for the same price and do I want it. I said yes but I want to be able to ride it and look at it before I put money on something I cant see and ride. She said no problem I will have them bring it over by the next tuesday for me to look at and for her to ride. I leave my number with her and she said she'd call me tuesday... NO call I call wednesday to see where it is get this other idiot saying well its sold!! I was like sold !!! I was told it would be brought over for tuesday for me to look at and his reply well you talked to them 4 days ago our scooters go fast.. What the idiots dont understand in being an upstanding business is that what you promise something that you get first look at the product thats what should be honored not sell it from underneath me and than try to offer me the rental with 10,000+ miles on it for the same price as the one you sold from underneath me that only had 3,000 and a custom paint job! Absolutely ridiculous business practice at this place. They have no customer service and are just out to make the quick buck with horrible customer appreciation. Customers keep you in business, they dont realize this and I'll make sure to spread the word as much as I can to anyone to Please AVOID SOLANOS cycle at all cost read more