customer service was great. Enjoyed the conversation with the lady working there and they have a…read morereally good selection of souvenir T-shirts with an even better selection of items on sale. They have a water dish for your dog and are very friendly. We bought shirts for friends.

Nice little (HD Merch) store. Don't forget to check in on the HD App and get your points. The lady…read morebehind the counter was so helpful and full of great energy! Definitely will visit again when we're back in town.

If you love your bike and want the best and most knowledgeable mechanic working on it, get Wide…read moreOpen Mobile Tech and the owner Elliott. Awesome service, comes to you with the parts you need after an initial assessment, ready to repair, replace, and provide front to back, top to bottom mechanical expertise. Fixed my 2016 Honda XR650L from not running at all to flying down the road. I had a real peace of mind that this bike was gonna stay healthy and strong running for quite awhile. Thank you Elliott. I will never use anyone to touch my bikes except Wide Open Mobile Tech! God bless.

Elliott was awesome. He fixed an issue we've been having for awhile on out Polaris. Others said it…read morecould be this or that, but Elliott diagnosed it correctly the first time and fixed the issue. Thanks guys

We rented a scoot coupe for two hours and it was super fun! It takes a bit of getting used to since…read moreit has motorbike steering and power (not gas pedals), but we had an absolute blast. Two things to know: the turning radius is very wide, so you can't make sharp turns. Also, it does not go I. reverse but if you get stuck, it's light enough to move by hand. The gals that work here very friendly and helpful and made sure we got the color couoe we wanted. Highly recommend for two hours to explore the smaller streets and neighborhoods in St Augustine.

Don't call them if you want your scooter repaired. They advertise that they repair....BUT they…read morefail to call back when you leave multiple messages and when you do connect they tell you to call back on a certain date....then move that date....then move that date...They really are not interested in repairs, only renting. Cater to tourists and not locals, as proven by this and other reviews.

Since my initial review, the following has transpired: Mr. Homann dropped off my scooter with the…read morerepair "undone" by his own statement he'd do so -- if I refused to sign his "contract". Joe, true to his words written to me on Monday left my scooter at the end of the driveway on the edge of a public street with the keys IN THE IGNITION to my scooter. Upon observing and taking pics of the scooter the following was discovered: ALL screws missing on the front frame area that houses the fuel gauge sensory unit. Four bolts on the foot plate protecting the gas tank, so loose they can be removed by hand. Kickstart lever completely loose & inoperable. ALL were present and the kickstart lever operable when I entrusted my scooter to Joe over six weeks ago. Now it doesn't work., The following from the BBB: noie@bbbnefla.org via bbb.org 1:39 PM (4 hours ago) Dear Lisa A*** : Unfortunately, we aren't able to pursue this complaint because the business is either unreachable or appears to be out of business. Know, though, that the information you provided us has assisted us in the information that we give to the public about this business. If you wish to further pursue this issue, you might contact a legal advisor, the Attorney General's office or your local police department. Thank you for your interest in an ethical marketplace, and if you have any questions about this issue, please do not hesitate to contact us. Regards, Nathan Oie The Better Business Bureau Be careful.

Scooter Pro is AMAZING! The cheapest, honest, well-trained and most reliable scooter in all of ST…read more Augustine. I had tried other shops and all they did was rip me off and waste by time. Luckily when it broke down for the second time a mere 36 hours after they said it was fixed, a fellow scooter rider stoped and recommened Scooter Pro. Glad he did it took them a mere four hour cost only 129.00 with the tow and has never ran better. Scooter Pro is simply the best.

Saw a bike on craigslist. I called and Mary said it was sold. Saw the bike on craigslist the next…read moreday, I emailed and Mary said the bike has a deposit and if the bike was not picked up by Thursday she would let me know and it would be back for sale Saturday. I told her I was READY TO BUY and PAY IN FULL and PICK UP ASAP. I called to check in Thursday and she said she would contact me either way if the bike got picked up or was back on the market. First thing SATURDAY, January 2nd, I saw the bike re-listed on Craigslist again. I immediately went to the shop Saturday and she said the bike was SOLD. I said "But it was just listed on Craigslist this morning" and Mary said "Oh yeah I just refreshed the ad"....why would you re-list a listing when it was sold??!! A "KID" put a deposit on the bike and they told me if he does not pick it up by end of business that day they would call me. 6:00 pm- They call me and say the kid picked it up 7:45 pm- They call me and say the kid had to return the bike because his parents did not want him to have it. (GREAT! I was so excited and all ready to go by the shop the next morning as they said one of the service guys might be in.) The next morning I call Mary and the Shop with no answer. THEN MARY CALLS ME BACK AND SAID THE KIDS PARENTS CAME BACK AND GOT THE BIKE AND SHE COULDNT TELL ME BECAUSE THE SHOP PHONES WERE DOWN!!! WHAT A JOKE. I HAD BEEN WAITING CASH IN HAND FOR A WEEK READY TO BUY IT AND THEY KEEP GOING BACK AND FORTH TAKING DEPOSITS FROM KIDS RATHER THAN SELL THE BIKE. IF THEY WOULD HAVE TOLD ME "HEY COME IN FIRST THING SATURDAY IF YOU WANT THE BIKE BECAUSE THE GUY DIDNT PICK IT UP THURSDAY" THEN I WOULD HAVE BEEN THERE. I WONDER HOW MUCH BUSINESS THEY HAVE LOST DUE TO MARY'S HORRIBLE COMMUNICATION. I wasted so much time with them and I was so excited to get the bike and even put up with their bs for a week just to get the bike. Very unprofessional and just ridiculous. They need to look at getting a new office assistant who actually tries to sell bikes not take deposits and play games. P.S - My sick dad did not appreciate the games either.

This place is AWESOME, they went above and beyond what they needed to do for me. I bought a very…read morenice 2007 Honda shadow from them and the bike is great,always friendly a family like atmosphere. Mary is one of the best people I'm st Augustine period. I will be taking my bike there this coming Saturday for an oil change, the only place to go .

ANYWHERE BUT HERE!…read more Fortunately it is rare to witness such a confluence of ineptitude, bad attitude, incompetence, and laziness as exists at this tragic motorcycle /scooter/jetski establishment. After spending $20 K for a brand new See Doo jetski/trailer it was delivered to me broken. They knew it was broken but left it with me so that I had bring it back at which point it took them 4 weeks to repair it. I recently took it in for repairs. After 6 weeks of no contact I cslled to find out that nothing had been done. Understandably upset I was directed to a toolbag named Franklin who proceeded to hsng up on me. When I called back to speak with the manager he intercepted the call and wouldnt let me speak to the manager. After a heated argument I told them not to touch the ski. I took it to a dealership in Jacksonville where it was quickly repaired. This place is ONLY interested in the initial sale. Couldnt care less about subsequent repairs/maintenence. Worst customer experience yet in my 51 years of life. It is my responsibility to see that this place is shuttered.