I rarely leave negative reviews, especially as someone who understands the restaurant/bar industry…read moreand owns a business myself--but this experience was unacceptable from start to finish. Our group (10+ people) drove an hour and a half to visit this establishment after dinner, expecting to enjoy drinks and spend time together. We arrived completely sober, in good spirits, and ready to support a new local spot. Unfortunately, the experience quickly went downhill. From the beginning, service felt disorganized. We weren't given menus and had to ask what was even available. We stayed patient and understanding, assuming it was just a busy night. When we finally placed orders, the majority of our group ordered non-alcoholic beverages, with only a few ordering alcohol, all IDs were checked without issue. Shortly after, when we went to use the pool tables, we were told someone in our group was "intoxicated and stumbling," which was simply not true. Not only was this confusing, but it was especially concerning that the accusation was directed at the only person of color in our group. That immediately made multiple people uncomfortable enough to leave. When we brought this to management, the response was dismissive: "I didn't see anything, but I have to back my staff." While I understand supporting employees, there was no effort to investigate, de-escalate, or even hear us out. From there, things only got worse. We waited over 30 minutes and were eventually brought out random food items (a pretzel and a burger), while none of our drinks, including majority waters and sodas, ever arrived. At that point, half our table had already left due to how uncomfortable the situation had become. When we questioned the lack of service, we were told they thought we "didn't want anything anymore," which made no sense, if that were the case, why was food still brought out at all? The explanation was inconsistent, and the manager became visibly flustered, eventually raising his voice and getting confrontational. To make matters worse, staff were visibly standing in the back staring, pointing, and talking about our group, which only added to the discomfort and embarrassment of the situation. As a business owner, I fully understand that customers are not always right, and I respect that establishments must make judgment calls regarding alcohol service. However, this was not about being "cut off" this was about poor communication, lack of basic service, and unprofessional behavior from both staff and management. This experience completely ruined what was supposed to be a special night with family and friends. We went out of our way to support this business, and instead left feeling disrespected, confused, and unwelcome. I hope ownership takes a serious look at how situations like this are handled in the future because this was not just a simple "miscommunication." It was a breakdown in service, accountability, and professionalism in all. I also want to address the "racism" being thrown about, undoubtedly there is racism of all kinds in the world we live in and for you as an owner to say due to your own race you cannot be racist towards another minority is a flawed and dismissive stance. Anyone, regardless of their own background, is capable of bias, and using that as a defense avoids accountability. It behooves you as a business, owner & management, to listen to customer feedback and do better going forward. We are not the first to report such an unenjoyable experience here and as a new business, especially one where you know how to run a proper business as you have others that have had successes, instead of focusing on chat GPT to respond to these real life situations, focus on better training, better staffing, and honestly look at the world around you and realize there are too many resources for something like this to not get attention. Do better, be better, and quite frankly to anyone looking for a spot to try, the atmosphere was not great, the service was not great, the management is aloof...just go grab a burger quite literally ANYWHERE else.

Mind you this place was formerly "The Still" but it shuttered its doors after two major accidents &…read morepeople got attorneys & until February it stood empty until this year when this came in. The place still has the size & does local bands, music is pretty much modern & the food seems to match. My case I selected a dozen wings & they did half Honey BBQ & half dry Cajun rub (yes they are real wings and crispy ones as well & my burger was the Cowboy Burger (they accidentally forgot to not put cheddar and pickle but second one they got right) well done and fries as my side & not bad for $45.00 for myself. My little one for the suggestion box for them is if someone isn't sure about the wings & wanted mix of both styles do thus in the eight or twelve wings offering.

Great restaurant and pub. Delicious food fair price. Cute friendly staff. Need to come back soon.read more

Been coming here for over a year expecting a different outcome when it comes to food ... past…read moreseveral months ALWAYS have to send food back Past 3 times not busy amd food comes 40 to 45 minutes later ice cold very disappointing moved here 5 years ago been here like 6 times every time food is cold or not cooked right. Who gets a toasted classic Rubin with cold cheese and sourkroutt never hot but last 3 times someone different cooking my food .I just wanted a nice meal tonight but no had to send my SIDE meal back because it was cold After we asked to have it first 40 minutes later ughhh BUT Bri and Sofia amazing amazing amazing. Train your cooks !!! Every time we come meals need to be returned

food and taste: M- I got the fajitas texanas, 24 dollar…read more Steak, shrimp, chicken, sauteed veggies, and a whole platter of delectable slop. I BUILT FAJITAS AND THEY WERE TOO BIG TO CLOSE, AND I ENJOY MUCH! R- I have been craving good tamales for probably over three months now. It began as any craving does, culminated from period hormones and a yearning for things that I cannot have. I searched high and low and finally I have found my white knight in Frontera Grill. I ordered three tamales, they came out looking positively beautiful with a side of refried beans and rice. My stomach was unfortunately only able to handle the wonderfulness of two tamales, but worry not! The third one and the remaining sides came home with me! Value for price: "Let's get straight to the point, I tipped my waiter 40% because this food was worth more than money. Service: We got a server named Josh. He checked up on us with perfect frequency, had a high charisma stat, and got our food here so fast I didn't realize I forgot my phone in the car. Atmosphere and cleanliness: -the atmosphere in this place is always a joy! I need to bring my family here, it was very clean. Josh, if you see this we love you

The establishment offers extensive parking facilities and a welcoming staff. It provides a…read morefamily-friendly dining environment. The menu features a diverse selection of entrees with generous portion sizes. Notably, the guacamole is exceptional.

Food fantastic. Service attentive. A special occasion ?…read moreThis place is our top pick! My husband and I went for dinner. It was lovely. The menu is so refreshing!! Loved loved loved it! Now we are going to try the brunch!

This is an adorable small restaurant. We walked in after 7pm on a Tuesday and got a table right…read moreaway but the place was mostly full. Staff is very friendly and accommodating. The menu has variety but is not big, maybe half a dozen choices for each course. There was a great wine list (again not pages long but good quality without over the top prices) and also a list of house cocktails. We had a beet salad, French onion soup, chicken Gorgonzola pasta and a roasted pear and spinach salad with grilled salmon. Beet salad was warm with marinated goat cheese balls. Soup was rich and earthy without being overly greasy. It warmed me through after a cold day in the expo center. The pasta dish was savory and creamy from the Gorgonzola and also had a touch of sweetness from butternut squash. The pears on the salad were fresh roasted and warm. They were aldente which was a great texture contrast to the spinach and pecans and salmon. Salmon was cooked perfectly to medium rare. So glad we finally found a small place with great food in Springfield. Extra plus it's not in a high traffic area to easy to get to!!

I was starving marvin during lunch today. A contractor was working on my home, so I couldn't go out…read moreto grab a bite, so I decided to order in. I found this place and ordered some drinks--coconut water and a Monster, a Pernil Combo, and also a Chuleta combo. I took a bite from both, and it hit all the right notes. I recommend this place if you're hungry because I certainly was, and the food was good. Give it a try and enjoy. Thanks

Been getting alcapurrias, carne fritas, sweet plantains, etc here for years. A nice smaller place…read morethat's not very large with some tables inside to eat there if you wish. The service is always good, I suggest using the app to order your food ahead of time. Especially if you want things that take time to prepare. The only large negative is the food is not always fresh, or hot. One visit it's perfect and the next it almost cold. Unfortunately, for me consistency is very important. Nevertheless try El Morro out, it's worth a stop!

Nice decor inside. Service was fast at first. Drinks were pretty but did not taste good. The…read moremargarita tasted very watered down. Very little taste. Neither one of us drank our drinks. Had to ask 3x for to go boxes. We had a party of 4. Ask for the check and was given one for the whole table. Was told it could not be split up. When we told her we were not paying together and she needed to split the checks she left and came back with an attitude. There is no sign and no one communicates that they don't split checks or automatically add 18% gratuity onto your check. The service or food is not that good to have an automatic 18% gratuity added to the bill. There was one waitress/bartender so it took her awhile to get back to you. There is not many food choices on the menu.i really wanted to like this place.

Seriously, how is this place not jam packed every night. That was some of the most flavorful food…read moreand drink I have ever had. The drink they call the Dominican Republic with tamarind and Brugal is the best tasting drink I have had in a very long time. So much better than the sum of its parts. And the yucca balls stunned me. I never knew yucca could have so much flavor. Fantastic. If you're ever near MGM or the Springfield Civic Center, you have to stop and give this place a try. I'm so glad that I did!

Great fried chicken! Nice ambiance. Very clean. Friendly service. Nice menu. Really good choice for…read morelunch!

We give The Bite Club located in Westfield, MA- 5 stars!!!…read moreThe Bite Club's steak wrap with melted cheese, lettuce and tomato is sensational! I also added fries and they were fabulous. My husband enjoyed cheeseburger soup that was delicious along with a hamburger with the fix-ins. He added tater-tots that will melt in your mouth, I tried one and some of the soup! My grandson enjoyed a god-zilla chicken sandwich with pineapple and Korean barbecue sauce grilled to perfection! He also added fries that are truly fantastic! All prepared by Chef Jeff himself! The Bite Club is clean and the service is the best too! Brandy makes you feel at home!! There are other great choices on the menu that you can enjoy also. Nick wanted to go back for dinner we did too!!! John, Ella and Nick too!!

I had an absolutely fantastic time last night. The staff are amazing and made my night! The staff…read moreis absolutely welcoming, very nice, attentive, friendly and accommodating. The food and drinks were incredibly delicious. The ambiance and vibe was great! We were just in time to join in for trivia night and won both rounds! I can't sing my praises enough to the staff who made me feel so special for my birthday. I never leave reviews and I just had to because of how great this place is! Thank you again for a great night.

El Forastero is an amazing stop if you enjoy authentic Mexican food in an intimate environment…read more Don't be fooled by the small space in Feeding Hills - you have come to the right place! Stuffed jalapeño poppers are made in house and are a wonderful starter to any meal. If you're in the mood for a full meal, you won't go wrong if you choose Bisteca Mexicana. Super tender steak served with peppers and onions with sides of rice, beans and corn tortillas. Servers are super attentive and accommodating.