1. Soft Flow Water Treatment

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San Rafael, CA

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Soft Flow Water Treatment

3.7 (3 reviews)
Closed • 10:00 am - 6:00 pm

Services - Soft Flow Water Treatment

Water purification system cleaning and maintenance

Water purification system installation

Water purification system repair

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11 years ago

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Patrick L.

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9 years ago

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11 years ago

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Marin H2O - Sewer Jetting Svc

Marin H2O

(51 reviews)

Super fast to respond to a quote, offered to come out that day actually or the next and were…read moreupfront with pricing. I'm blanking on his name now, maybe Mike or Mark, but he was polite, knowledgeable and fast in fixing an issue we had with our GE SmartWater system. He noticed whoever installed before was using a stainless steel pipe and some sort of weird converter attachment and quickly changed, also offered some tips on maintaining and suggested where to find some new faucets that can be self-installed. Also, he checked our water heater as well, mentioned it was quite old but that it's worth letting it run until it;s out of life, since they're expensive to replace. There are a lot of great plumbers serving the north bay, but I'll be coming back to Marin H2O for sure.

In May, I hired Marin H2O to disconnect the water supply line to my aging refrigerator. The tech…read morewho came out to disconnect the line also crimped it closed on both ends, rendering it useless. As a result, when my new fridge was delivered a month later, it could not be connected to my water line, and I had to call Marin H2O to correct the same crimp that Marin H2O had itself created. If Marin H2O's tech had not crimped my line in the first place, I wouldn't have had to pay $343 for a second service. I was unhappy about the experience, and did not think it was fair, so I emailed Marin H2O to let them know. They never replied to my email, which is disappointing.

Local Plumbing - New installation of a Halo Whole Home Water Filtration system in Mill Valley, CA!

Local Plumbing

(71 reviews)

Our chrome p-trap failed and I attempted to replace it myself. There were further signs of…read morecorrosion in some other pipes and still a small drip, so I wanted to have a professional take the next steps. I was given an accurate 2 hour arrival window and got a text when Noah was dispatched, about 15 minutes before he arrived, which was helpful. Noah was great! He gave me a quote up front and there were no surprises. He showed me the additional issues that were not fixed by my simple replacement, and when I asked questions he offered to teach me how to do the larger replacement myself. He was patient and walked me through all of the steps including a thorough check. He showed me where there was still moisture after his initial install, walked me through his troubleshooting, made an adjustement, and ran another thorough check. The whole thing took about 30 minutes, and I am now confident I would be able to do more if not all of the replacement on my own. I did not expect the whole thing to be fixed so quickly, and have never been invited to learn what to do! I am so appreciative of Noah's friendly patience and efficient work. I will definitely use this company again.

I scheduled an appointment through Yelp and no one showed up. It turns out they use an automated AI…read moreto schedule appointments. I took the morning off from work to meet the technician only to learn that the appointment has not actually been scheduled because I did not answer the question, "are you the home owner." I took the morning off and wasted my time because of this automation. I'm sure they're a great plumbing service if you can actually get hold of a real person, but I'm so angry that my time was wasted. ***UPDATED SAME DAY*** This company reached out to me to let me know they just started using Yelp's AI messaging service. My issue is with this service and not with the company necessarily, so I updated my review and increased my rating from 1 star to 3 stars. I appreciate that a real person found me and reached out by phone and text. I am waiting until our actual appointment in 2 days to speak to a real person before I add any further stars to this review. ***UPDATED AFTER ESTIMATE VISIT*** I ultimately did not go with these guys because of their pricing, but the fellow who came to my house was incredibly nice and had been sent with a message from the main office to apologize profusely and provide the best service possible. This company really cares about their customers and their reputation. If I were just a little bit richer, I would be able to choose my service provider based on kindness and not just price alone. But for now, my budget dictated that I go with someone else. From this last experience with them, I highly recommend! (But still hate that AI, Dave, that answers their Yelp messages)

Soft Flow Water Treatment - waterpurification - Updated October 2026

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