We had a Saturday plumbing backup. Kevin came out within an hour and fixed the issue quickly. This was the first time we have called him. He was very skilled, thorough, reasonably priced and explained a way to fix it so it wouldn't happen again. He went above and beyond. He is a great guy and from now on now our go to guy for sure. read more

Great shop takes care of their employees really cares about the community and the job jobs they take on

They were responsive, explained their services, what needed to be done (and why) and stayed within their estimated quote. Very polite and cleaned up every last scrap of paper. read more

I wanted to submit a review to call out the excellent service and experiences I have had lately with S Water Plumbing. This past month we have had a bit of a chronic plumbing disaster at our house. We had a major blockage on two separate occasions that needed professional servicing to clear. Both times (because what can go wrong, will go wrong and at the worst possible time), the blockages happened late at night when it was very difficult to get anyone to help. In a panic and not knowing who could provide emergency or 24/7 plumbing services we tried calling at least 6 or 7 companies that showed up on a Google search. Each one was more useless than the next and though many advertised "24/7" help, that help was nonexistent. By sheer luck we got through to S Waters Plumbing and they were the ONLY company that immediately connected us to their plumber on call. In this case (and I want to name him specifically and give him the shout out he deserves), we were connected with Kevin. Kevin was very helpful in listening to what we were dealing with and advising what he would be able to do and what the options and pricing would be if we truly needed an emergency session. The first time around our problem could wait, and Kevin got to us first thing the next morning and cleared our blockage! A few weeks later we ran into the same problem, however this time is absolutely COULD NOT WAIT and was a total disaster and nightmare situation. Once again, Kevin came to our rescue late that night and took care of the problem, as well as using a camera to get a look at the pipes under our house and see if the reason for the repeated blockages could be identified. Kevin also came back the next day and spent a good hour underneath our house in a very cramped crawl space to assess our pipes and see what could be done to make our water flow better (which was an accumulation of small things causing poor flow and likely contributing to blockages). This all finally culminated with today, where Kevin and another worker returned and spent 4 hours under our house adjusting and leveling all our pipes to have proper grade and slope, removing and adding new plumbing fixtures and connections to pipes that did not have proper ones, etc. Every time Kevin has been out he has been meticulous in his work, documenting everything, taking pictures of everything, explaining everything, cleaning up after himself and just being great to deal with. The communication has always been excellent, calling when he was on his way, giving updates if there was delay and never leaving us guessing. The work done today they covered all the surfaces to not leave any dirt, they wore boot covers to not track any dirt into our house, really going above and beyond to keep things clean when working in a dirty environment. For all that has been done I felt the pricing has been very fair and I feel like Kevin made every effort to save us money or not do work that was not needed. Never did I ever feel upsold or that someone was trying to take advantage of our difficult situation. I really can't express my thanks enough to both Kevin and S Waters Plumbing for saving us when things were such a mess...LITERALLY! Thank you Kevin!!! read more

I called S Waters Plumbing today and they sent their very talented plumbing technician, Manny who arrived at my house the same day. I had some serious water leakage that required me to shut off my water supply to the entire house. Manny came by and evaluated the situation and successfully had me up and running with water to my house and no leaks in approximately one hour. I highly recommend using S Water Plumbing for your plumbing needs. read more

I've used S Waters Plumbing for years. Recently Keven Hardy did a great job descaleing 2 Navien Tankless Flush units. He brought the older unit up to code. He also installed insulation lines for hot water for our tankless recirculating water lines. Our wait time for hot water is now only 5-7 seconds. I highly recommend S Waters Plumbing. read more

Manny did a great job diagnosing the issue with our leaking sink, and provided us with a range of options/costs to resolve the issue. This is the second time we've used S Waters for plumbing issues in our house, and we'll have no hesitation using them again. Thank you! read more

Web site says free estimates. They told me it will cost me $300 to get an estimate. enjoy

Sewage Backup from Blockage! Thank you, Kevin, for coming on a Sunday! Friendly, informative, efficient! 5 stars for Kevin and S Waters Plumbing! read more

Manny did a fine job fixing a faucet. A small job but he got tight to it and gave me a couple different ways to save money.

Great experience with S. Waters Plumbing. Brandon did a fantastic job. He's a meticulous craftsman, but also exceptionally kind and patient. He answered all of my unusual questions and really listened to what I was saying -- very rare these days. Pricing was fair and transparent -- also rare these days. My wife and I needed a specialized plumbing installation (Pex Manabloc manifold) at our townhouse in Novato. This piece of equipment distributes ALL of the water throughout the home, so expert installation is critical. The job required special order parts from multiple suppliers. Brandon coordinated it all. He had everything ready to go once he got to our home. He kept everything neat and tidy during the job. Made sure to clean up after, too. Big shout out to the office as well. They followed-up with me promptly and kept me informed about status/timing. Well done all around. read more

We had a weekend emergency with our water heater pilot not staying lit, and we contacted the Waters team, who were immediately responsive and sent out AJ to fix the problem. After assessing, he asked if there was an earthquake shutoff valve (there was a newly installed one), which he proceeded to reset (it was stuck apparently and unusually), and bingo, our pilot light issue was solved, as was a problem with low flames on our stovetop! AJ recommended we get a new water heater since ours was over 20 years old, and he proceeded to obtain it and work on installing. Due to some additional adjustments to seating the new heater, Kevin and Brandon from the Waters team came out the following week to the complete the additional work (free of charge). They were on time, very engaging and total pros and did an excellent job. Just want to thank the amazing team at S Waters Plumbing (Steve, Starr, Paige, Kevin, Brandon, and AJ). Appreciate the great work! read more

We had a water leak under our home and AJ from S Waters responded immediately. Our plumbing is... unorthodox, so the fix ended up taking several days. AJ and Kevin were kind, respectful, and made sure to communicate what they were doing at every step. I'm relieved to have the problem fixed and have confidence in the quality of their work. Would recommend. read more

These guys were recommended to me when I called another plumber (who told me they weren't the kind of plumber I needed). We recently bought a house and two of the toilets have issues. They don't bother calling back, so don't waste your time. Find another one like I did. So annoying when a local business can't even be bothered. read more

I'd give six stars if I could. Brandon went WAY beyond. I large rock got stuck in our sewer lateral & he volunteered at no additional cost to go to Home Depot to buy at his cost supplies to form a special hook to dislodge it. Can tell that he is the type who takes pride in follow-through problem solving. Just an exceptional man & an outstanding value. For those who appreciate such qualities & want THE go-to plumber, do yourself a favor & ask for Brandon. read more

He gets one star because I can't post zero stars. Before you use this company, be 100% sure your counter tops around the fixtures you want worked on have no issues. He will not take responsibility for damage he causes. I called SWatters to repair a leaky kitchen faucet. The plumber doing the work decided it would be easier to replace than to repair the leak (first strike - that was an expensive faucet to not attempt to fix). He attempted to disassemble the faucet. In the process, he broke the granite around the fixture. He then disappeared for an hour to run to Pini Hardware and get a new faucet and some epoxy. In his attempt to "fix" things, he glued the stone back in (a very poor job as there was about 1/8th of an inch protrusion of the broken part). Further, he put a hokey fixture in place with a plate to hide all the damage. See the photos. He then charged for an extra hour as well as the cost of the hokey faucet telling me he'd buy it back when I got things fixed. Well, that hasn't happened either. I found a company that could do a proper repair of the granite and they did a wonderful job. However, Steve Watters now refuses to reimburse me for that expense because "the granite was broken before my guy started working on it." If that's the case, wouldn't it have been obvious to the plumber doing the work? Why would he try to disassemble things without first pointing out to me or my wife that the granite was broken. I don't buy it. But, it is a prime example of someone that refuses to take responsibility for the work they do. Sarcasm on: It's not SWatters fault that his plumber broke my granite. It's not his fault he did a horrible repair job. But, it's mine and I'm the one that needs to pay for the repairs because he refuses to give reimburse me or give me his insurance company's information so I can submit a claim? Again, I don't buy it. and you shouldn't either. I'd think twice about using someone that won't take responsibility for their actions. read more

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My master bathroom shower was giving me issues so I phoned a handyman. That turned into days and hours of wasted time with my homeowners warranty to cover the project which wasn't worth the paper it was printed on so I took to this handy dandy Yelp app to find help. I chose this company for their prompt, professional response via Yelp messaging as well as their reasonable in-person post assessment price quote. Brandon came, assessed the situation, we came up with a plan. Instead of a huge project, he simply worked with what I had so the shower could function properly, leaving the full demo for a later date when I remodel the bathroom and move plumbing fixtures around. I also asked him to help me replace the main water shutoff with a lever so I can do it post haste in event of water crisis in the house. I liked knowing what was wrong, the various approaches available to repairing it along with the prices, and being left to decide. It matters. Working together vs being told what is happening without your input and you just have to pay. What's not to love about working with someone who takes the time to understand what your needs are and instead of price gouging you, they work with your to establish a game plan that everyone wins? I like that. I trust them. I will call again. This service call was in February a week before my family sheltered in place for COVID, I forgot to post it! That's ok you still love me. 5 stars for perfection.Bookmark this one so you have it ready should you ever need a plumber! read more

Wow, I'm almost at a loss for words . Brandon is just amazing - kind, caring, and efficient. He went above and beyond the call of duty to help us with a faulty water heater. He is truly exceptional. I hadn't used S Waters in the past, but I will be recommending them to everyone now. Steve, you are truly blessed to have Brandon on your team, just saying. In addition, Paige was truly delightful on the phone. Thank you so much!! You all saved the day over here. read more

The service and professionalism of S Waters Plumbing is stellar. My first interaction with Paige was friendly and helpful. The next day, Kevin came out and gave me an estimate of the work that was needed. Three business days later, he was here to do the job. And the job done is amazing. He understood the importance of preserving the beautiful tilework in the bathroom and found another way to fix our water issues without touching the bathroom aesthetics. He had suggestions for other aspects of the job that I am pursuing as well because I trust him. I highly recommend this company and they are now going to be my "go to" for my plumbing needs. I live in a very old house so special care is needed. Thank you Kevin, Paige and S Waters! read more

Brandon and AJ were great! They came even though it was a last minute call at the end of a Friday afternoon when we had the heat wave in Novato. They were professional, respectful, and communicative. They explained what they were doing during every step of their problem solving. I had a clogged shower drain and they figured out that the problem was the drain pipe outside wasn't configured in the best way for proper drainage, so adjusted the way they had to clear the drain. I truly respect their problem solving skills. They did what I needed them to do, and I really appreciated them! read more

Kevin did a great job replacing the faucet and water shut off valve in our warehouse. The faucet was so old that we could not turn off the water. We then tried to shut off the water below the sink and that was a bigger mess. He has a great personality and completed the job in no time. Kevin, Star and Steve get the job done. Thanks, S Waters! read more

S waters plumbing has done multiple jobs in our home, like replacing our water heater and fixing our sink. They are extremely professional and knowledgeable. They did great work and for a fair price.! read more

As always, S. Waters plumbers get the job done quickly and well. Both large Jobs or small, whether they take an hour or a coupIe of days, I get the same courtesy every time. This visit Brandon made everything work better. I live in an older home and when parts get replaced, they don't fit former specifications. Because the sewer pipe was too long for the new toilet, shims had to be added to keep it from rocking. My bathroom sink had a stopper that worked stiffly and water seeped away. The replacement drain makes it work smoothly. I asked questions about other things and got good answers so now I can plan when to make upgrades. These were the latest of jobs that I've tasked to S. Waters--again with satisfying results. Lynn Mason read more

I had an urgent matter after having a new refrigerator delivered and discovered 30+ yr old water connector in wall would not connect to new frig and water leaking from old connector. I called S Waters and they sent Ian out within the hour. He got the leaked stopped and returned the next morning, installed new connector for ice and water in new frig. During this ntime unexpected kitchen faucet malfunction and Ian ran out purchased a new faucet and then installed!! Could not be happy with this local service provider. Professional and friendly! SUPPORT LOCALLY OWNED SERVICES! read more

Repeat visit. Plumber misleading and dishonest. Ripped off on charges. Owner unresponsive to complaint. Would never use them again.

On June 25, 2020 I called S Waters and spoke to "Star" about running a 15-foot gas line to our kitchen from the meter for a new stove. Kevin came for an estimate. He seemed very friendly and knowledgeable, and said it would take two plumbers about one day, plus materials. He estimated $1,000 per plumber, plus a few hundred dollars in materials. So, the total would be about $2,300 to $2,400. I got two other estimates. The job was done nicely by another plumber and took 4 1/2 hours by one plumber. Total cost $625. I am assume S Waters does good work, but it would be a good idea to get competitive estimates. read more

I awoke to water on my new kitchen floor, presumably coming from a new dishwasher that had been installed a couple of months ago. In a panic I called three different plumbing companies to get some help and they either did not answer the phone, were unavailable, or wanted to charge me an emergency fee of $360 just to come out! I called S Waters and spoke with a delightful receptionist who proceeded to tell me they could have someone out in an hour. Kevin showed up on time and fully prepared for just about anything he might encounter. Unfortunately for me, it was a more serious leak Then first anticipated by my husband, coming from the garbage disposal and improperly installed pipe work. I'm very grateful that Kevin explained everything to me and gave me the option for some of the decisions needed to be made. He was respectful, courteous, and the best part is that he loves his work and definitely takes pride in it! What more could I ask for?! I highly recommend this company and installer to anyone who has any kind of plumbing issue. read more

S Waters Plumbing - Catalina Island - Plumbing Near Me - Novato, California

Paid Steve waters plumbing to fix my leak and repipe my house rick showed up spent 3 days thought I got a good job but here we are 3 years later go to find out not only was it charged top dollar he didn't lie he said there was 240 of new copper under my house yes there was unhooked up not happy that this company caused this read more

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first appointment was cancel by them.Came two days later. replace a flapper ( $6 to $9) took 7 minutes. Use a plastic line to for the sink to unplug it ( took 3 minutes) . Told me that I should change my water heater that it was dangerous to have water heater too old ; told me that he would go to his truck to gave me a quote. Meanwhile I went to google and type water heather replacement : the average cost to have this replace was $1445.00 ; He came back after 15 minutes with a quote over $4400.00. His bill for his 10 minutes of effective work came to $175.00 which amount to a hourly rate of $ 1050.00 . This is was i called highway robbery. read more

We had a leak in our toilet tank and it was when we had a houseful of company staying over. We called S Waters and they promptly sent Ian over. He was fantastic. It turned out we needed a new toilet. He replaced it and cleaned the floor so you would never know that we ever had a problem. He was also so friendly to the Grandies who were at the house playing. Within hours we had a functional guest bathroom back. read more

I have used S. Waters Plumbing over the years. They have always been reliable, honest and responsive to our needs. Just had Kevin out to help us with our kitchen sink leak. He was thorough in checking everything out and found the problem and solved it. He was excellent in communicating what we needed. On top of everything else, he was very polite and thoughtful. He was a pleasure to work with and would highly recommend him as representing S. Waters Plumbing. read more

I only ever want Brandon to fix my plumbing in the future. I had never used S Waters before. I randomly call a list of local plumbers when the job is a clogged drain, toilet installation, etc., anything I call "small plumbing" needs. Brandon called before he came to give me an ETA (same day service, which honestly it was not an emergency so I felt I'd been given a little bonus). He showed up a little late and explained why (not a problem because I did not have to be anywhere that afternoon and he was fully transparent about it). He got right to it and easily uncovered the "problem." There was no problem and I could have fixed it in a minute. New style shower drain in the remodeled bathroom has a cool catch for hair and soap gunk. So he looked at me, we laughed and he said, "I'm sorry, I've got to bill you for my time, what else can I fix?" We went through the house and honestly my house is well maintained. I couldn't find a thing. He said, "Let's go outside, maybe a leaky faucet, or..." and he saw the water shut off valve handle that had snapped off 10 years ago. We'd go into the street (we're on septic) and shut off the whole system if we needed to. "Let's fix it now!" I said. Done in an hour. Nice, polite guy. read more

Terrible experience This was an urgent, very quick job that needed doing. Called for appointment, person on other end of phone repeated back to me all wrong info. Then called to change appointment by half an hour and someone by the name of Star took information. Next day no one showed up , no tag on door , no phone call. When I called the office they told me I had to reschedule. NOT! read more

To bad there are no stars! Called to make a very simple appointment "Hello, I just need a valve replaced on washing machine. ". Which was repeated back to me "we're coming out to install vents in your washing machine . Huh?? Not. Also, we changed time of appointment from 3:30pm to 4:00pm. No one showed up and no tag on door and no phone call. Goodbye undependable S Waters Plumping! read more

We had two toilets with issues with the filler, mounting brackets and wax ring. S Waters plumbing did a fast fair job. The gentleman worked diligently and made sure we were happy before he left. He wore a mask, gloves and booties. He explained the job and the bill. read more

Very disappointing. Pro - they were available on a Saturday (con - at $300/hr). I had to have a second plumber in the same day to fix what S Waters could not fix. The plumber was not knowledgable. He suggested a very expense way to get at a clog (break the pipe instead of go in thru the toilet). After an hour and $, I asked him to leave. The second plumber came in - assessed the issue and fixed the clog (via the toilet). Do not recommend at at. read more

Kevin from S Waters Plumbing saved us when our gas fireplace wouldn't turn off. Of course this type of thing only happens on a Saturday during the holidays. I called every plumbing service in the Marin area (even some with only 3 stars), desperate to stop the flow of gas to the fireplace. Kevin called back and promised to be there within 2 hours. About 1 1/2 hours later he arrived, assessed the problem and capped the gas pipe leading into the fireplace. He did not fix the problem causing the gas to not turn off because he didn't want to spend a lot of time at the "emergency rates" he had to charge. We will definitely call S Waters Plumbing for all of our plumbing needs in the future. Thank you a Kevin! read more

Brandon was kind and professional and answered all of our dumb questions. He did a great job and even arrived early. Will definitely call on them again for our plumbing issues read more

Had Kevin out to repair a leak near the hot water heater. The job was professional and he seemed knowledgeable. Yelp voucher deal was easy to use and appreciated! read more

Have had these guys come out for two different things in my house. Always super nice on the phone, schedule and in house service always good. Will work with you and honest. Local people. read more