I would avoid this plumbing company as James on his estimate visit is condescending and hard selling. I needed a kitchen faucet's hot water dual angle valve change and a two-sink to one-sink wall pipe change. I had previously changed three angle valves but this particular valve did not have much tubing. James quoted an initial $195/hour plus parts for a minor job in a Yelp project estimate. 12 days after the Yelp estimate, during an afternoon visit, James asked what I wanted to do. I replied that I needed a hot water angle valve change, another plumber will change the wall pipe, and I will install the garbage disposal, p trap, and faucet and dishwasher lines. I expected an estimate but James surprisingly and loudly challenged my knowledge of plumbing, stated that he is cheaper than the wall pipe plumbing company, and stated that he can do the entire job in three hours at $195/hour plus parts. James stressed the project is difficult and that he can easily do it while I cannot. My wife in the living room found it strange that a plumber is hard selling after the other plumbers simply provided an estimate, came into the kitchen, and stared down at this condescending and impolite plumber. Odd, I just wanted an angle valve change estimate, not a complete project quote. I passed on this rude plumber. read more

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I had a water emergency, broken water pipe with substantial water leak. I called two local plumbers that were recommended on NextDoor. After explaining the emergency, one plumber said they would come out in a week and the second business said they could come out in a month! They offered no help and only said they had other customers. I found Plumbing Pros on Yelp. If I could I would give Plumbing Pros 10 stars! After explaining the emergency, James P, owner came out to the house within 2 hours. He provided options and was absolutely concerned with getting the broken pipe fixed. His crew came out and replaced/fixed everything in one day! Great quality work and good pricing! James P, owner, was super responsive and answered all our calls and text messages. James even answered our messages left in the evening and on a Sunday! Not only is he an absolute professional he is also a great guy! Great job and thank you Plumbing Pros! read more

I reached out to James to replace an old 50gallon hot water heater that was failing. I was considering a Tankless system but initially was scared off by other plumbers' quotes. James was very prompt responding to my inquiry, came to my home and did a thorough assessment of my set up and quoted me a very fair price. He also quoted me a price to replace the 50gallon tank so I could do the math to weigh my options. The Tankless make/model is exactly what I needed to meet my needs. Looking forward to endless hot water and lower gas bills in the future. Two days later James arrived on time and replaced my old HWH with a beautiful tankless model. He took the extra time to route the pipes through the crawl space to ensure a clean install and provide me with some storage space under the unit. He hauled away the old 50gallon, cleaned the space after the install and all I had to do was turn on the faucets. I'm very fortunate to have found a genuinely good plumber whom I can trust. read more

Plumbing Pros - Navien 240A tankless . Blue pipes were part of the original plumbing install done by another plumber. - Water Heater Installation/Repair Near Me - Novato, California

So grateful for James! Had a little plumbing emergency and was referred to Plumbing Pros by a friend. James responded quickly and resolved my issue within the hour. Very professional and knowledgeable and extremely fair pricing! Highly recommend read more

James was fast to respond, and was actually able to get the info I needed to complete the repair myself. Plumbing Pros will be top of mind for any larger projects down the road. read more

James was an absolute pleasure to do business with. Great plumbing company. Highly recommend for your pluming needs!!!

Oh my GOSH JAMES IS THE BEST! I searched for someone to come out with many being too busy to fix our hot water heater. He was here between other jobs, made sure we were up and running. HE IS AWESOME! SO reasonable! I could not believe how efficient he is and the only one out there to come save us! Thank you James! read more

Well, it happened again - a backed-up line and at night, of course. This problem had been occurring more frequently over the last year, and usually, we could access the pipe through a bathroom and use a small rooter we bought to clear it but this time to no effect. After an hour of trying, we decided to call in a professional. We used Yelp to search for "24-hour" plumbers, only to have a few say "Sorry, not tonight!" It was about 10 pm, and not that late, so we kept trying. We finally got ahold of a company that said, "Sure!" The owner, James, asked a few questions and said he could clear for a reasonable fee, based on what we had paid in past for other late-night calls from "national" chains. He arrived within an hour and set to work. He did clear it enough to run the water through but found an obstruction that wasn't giving. He used an optical scope to see what was up and found an obstruction. Because the house did not have a clean-out in front, he offered to come back in a few days and dig up the pipe to clear the obstruction and install a 2-way cleanout. His quote for this was also reasonable, $500 below the estimate from a "national" chain. We agreed he would return, and we went o bed happy to have a working toilet and shower in the morning! Great and professional service, friendly to work with, and went above with the scoping that night. Thanks, James! read more

James was absolutely amazing in providing fast response, courteous service and very thorough quality work for an emergency plumbing situation at my mom's during a family celebration. He called right away, talked through the issue asking good questions, and came within an hour well prepared to fix the immediate problem. He then went above and beyond by checking other fixtures finding a few other problems, presenting us options. He came everyday for a week to dry out the walls so they would not mold, and his pricing was fairly just about what he quoted us so we had no surprises. All in all a pleasure to work with and we would highly recommend him. Thank you kindly James for your service! read more

James came by today to replace a leaky faucet cartridge. I didn't know what the issue was going to be but he figured it out quickly. He was responsive via text, gave an accurate quote, was in and out quickly and was really nice. He wasn't in a rush after he was done and showed my boyfriend how to shut off the water. He also checked out another faucet on his way out. Down to earth guy, straight forward and great to work with. Will definitely call him again for future plumbing needs. Thanks, James! read more

Plumbing Pros - Cool truck - Water Heater Installation/Repair Near Me - Novato, California

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James was extremely helpful in our time of need. We had a plumbing backup issue in the evening over the weekend that needed attention ASAP. James was willing to take a phone call and even video call to help me find where my sewer clean out was since I was having trouble finding it. Beyond that he was trying to help me diagnose and temporarily relieve the issue myself over the phone! After it was determined this was beyond basic troubleshooting, he came out first thing next morning and used his tools to unblock the line and also send a camera in the line to diagnose the problem which he'll be along to resolve permanently shortly. Great, honest guy and business. I highly recommend. read more

James came out on Super Bowl Sunday to help fix my gas line, while many Plummer punted. On top of fixing it James identified the gas meter will leak once he is done, so he was proactive and called pg&e to come out. He finished before the game started. Kudos to plumbing pros! read more

James responded right away to my call and fixed the problem the next before I was leaving for a trip. Super helpful.

James installed a tankless water heater and replaced the old gas lines under my new house in Novato. I called so many other plumbers who didn't answer the phone and/or never returned my calls, I'm so glad I found Plumbing Pros! They were super responsive and came out promptly to give me a quote. When I contacted James, I had less than one week before I was planning to move in, and he was able to get everything done prior to my move-in date! I'm so happy to have hot water and safe gas lines :) I would highly recommend Plumbing Pros and will definitely be calling James next time we need a plumber. Thank you! read more

Plumbing Pros - New tankless water heater - Water Heater Installation/Repair Near Me - Novato, California

James did a wonderful job of straightening out the lines behind our washer. He was responsive and professional and gave us a lot of good advice. I will use them again for our many projects read more

Plumbing Pros - Beautiful fixed water lines and drain for new washing machine - Water Heater Installation/Repair Near Me - Novato, California

Excellent Service and quality of work ! James came immediately when we called and identified the problem promptly. He is not only very knowledgeable but also very kind and reliable! read more

My water main broke on a Saturday. The water district came out to shut off the water then said I had to call a plumber. On a Saturday? Fortunately I got ahold of James and he came out within an hour and fixed it. Great service. Great guy. I recommend highly! read more

Used him a couple of times, responsive and gets stuff done. Parts seem pretty much at cost (so you aren't getting charged $110 for a $25 dollar supply line for example) , no weird travel time fees or tool rental fees. Labor is $195 an hour as of right now. If you are at my age that may seem super expensive vs 'back in the day' but basically everyone is up at that range, cost of living and inflation around here just go up and up so people have to charge enough to live here. Anyway happy with the various work we have had done. Recommended. read more

James does great work and is very reasonably priced. Both times we have needed a plumber in the last few years, he has completely fixed longstanding leaks, going the extra mile in search of hard-to-find (during Covid) parts, and barely charging us for the added effort. We will certainly use him in the future and recommend him highly. read more

James was professional, responsive and very service-oriented. He was running late from another job, but was quick to let us know, and kept us informed of his progress and expected time of arrival. Would highly recommend! read more

I'm surprised I haven't written a review for Plumbing Pros yet. We've used them for different jobs over the years, so I'm sorry I'm just writing now. James has been a great pleasure to work with over the years. On larger projects, big or small they always get it done, recently we had issues with our water heater, no hot water for the past two days but having James come thru, it was no problem and repaired! Thank you always read more

James was amazing, knew what he was doing, did a great job, and was out the day after I called. He was quick, got the issue resolved and what a great personality. Very pleasant, knowledgeable, provided additional recommendations to prevent the Equake gas shut off valve from getting knocked, and really knew his business. Additionally, when he was delayed for an emergency call, he texted and kept me appraised of the delay and new timeline. Very prompt, and responsive. If I ever need a plumber again, James is my guy! His prices are fair, and he's a standup guy. Save yourself frustration and give him a call! read more

A follow up to my previous post. After James was so helpful by picking up the phone and talking to me after 10 pm on a Friday night, hired him to fix the big water leak under my driveway. It's not easy to fix a leak when you can't see the pipes! An additional complication was that there are two water lines under the driveway, coming from a common water meter and going to two townhouses. And no idea which line is leaking, where they are... We tried to hire a leak detection specialist to help us find the lines and leak, but we weren't able to get anyone on such short notice. So, James figured it out! Cut one spot in my driveway and found the leak. He knows what he's doing. REALLY AMAZING WORK. I have absolutely no hesitation in recommending James. Previous post: I just called at 10:15 pm on a Friday night and James answered the phone. I have a water leak under my driveway. I'm in a townhouse with a shared water meter so my situation is complicated by an HOA and a shared lot with the other townhouse. James talked me through the possible solutions to the situation and offered to help in any way he can. I had already called four other plumbers, and the HOA said they would send a plumber earlier in the day but then completely dropped the ball. It was an incredible relief to talk to him and to know I can call him for help once I figure out the whole HOA/neighbor responsibility part of the situation. read more

James was so easy to work with - communicated clearly, worked efficiently, and was very knowledgeable. He was able to fix the problem, plus an issue with our tankless that confused another plumber and provided insight into some other issues. Definitely a good guy to know. read more

We could not have been more pleased with James and his team. We called several plumbers on a Saturday (of a holiday weekend) to check out our old water heater. James was the only one who responded immediately. He came quickly to assess the situation and relay our options so that we could make an informed decision. We had a brand new tankless weater heater installed less than 48 hours later. Quality installation, ultra-responsive communication and a genuine concern about restoring our hot water and getting things back to normal. Highly recommended!!! read more

James is fantastic! Very fast to respond. Accurate quote and fair price. My kitchen sink was blocked so I contacted plumbers on a Tuesday evening. James answered right away and was out the very next day to fix it. He gave me tips about how to prevent future problems with my plumbing, too - my house is older with original pipes. Friendly and honest. What more can you ask for? I'll definitely hire James again. read more

Very good service our kitchen sink was clogged and in about 2 hours on a Saturday a plumber came and fix the problem ! After I called 20 companies the only company who could help me I highly recommend ! Good service professional read more

Thank you James for your outstanding service you provided at Golden Island Acupressure in San Rafael. Great to have someone with the knowledge and attitude to get the job right. Five stars for you keep up the great work. You are awesome read more

The week before Thanksgiving 2018, my upstairs kitchen, bathroom and tub drains were clogged to the point that I couldn't wash any dishes etc.. I called many plumbers in Marin, Sausalito area and none of them came out after many calls. James was really easy to work with, great communicator and was able to clear my drains that were a very convoluted design. He is very knowledgeable and professional, timely as well. I strongly recommend him to anyone with a plumbing problem or new work. John Sausalito read more

Our main water line busted and we had to turn our water off. I called Plumbing Pros and James diagnosed the issue on the same call using facetime. He was able to deduce which side of the pipe was the issue and what we had to do to contain it. He then came over, dug through the ground to clear the path, confirmed the issue, and fixed the issue using stronger piping. He was very personable and compassionate with our situation. He is also one, of very few, who is really available 24/7. He's your guy. read more

I had a slow water leak coming from under the house and draining into the street. I'm new the the neighborhood, and didn't know any plumbers, so I called James based on his profile and good reviews. He didn't disappoint . Within 30 minutes of his arrival he diagnosed the problem as coming from the old sprinkler/irrigation system. He cut the pipe, capped it and problem solved. I will certainly call on this company for future needs. Drew read more

I want to thank James for coming out on a Saturday night to fix my plumbing problems. He stayed with it out in the bitter cold until I had functioning bathrooms. It was no easy task but he got it done. Will return to him for other jobs when needed. read more

James showed up on the Saturday before Memorial Day for an unnerving leak from upstairs to downstairs in a rental unit. He kept himself busy fixing a screen door for my tenant while I ran to the hardware store and referred me to a friend of his at RestoreX (who I would also highly recommend) to deal with the water damage saving me a couple hours of research and phone calls. It was like calling a buddy to help out with a plumbing emergency. read more

Fast and efficient service at an affordable price. Our water heater died unexpectedly, and after contacting several companies, James with Plumber Pros had the best price and the shortest response time. The installation was quick and professional, with everything up to code. James even accommodated our request for a specific brand of water heater. We'll definitely keep him on file for future plumbing problems. read more

I have a great experience with James from Plumbing Pros. I needed a gas hock-up installed. He could have proposed installing a new gas line, but pointed out that there was one capped off that he could use. Orgaro and Sons did not do that and they were going to charge me over $4,000 for the job. James and Plumbing Pros did it for a fraction of the cost. They showed real integrity unlike the other guys. The work was high quality and done quickly. I'll be calling them for my next job for sure. read more

James and his crew were top notch. We had a plumbing issue on a Saturday. Clogged pipes that were causing our washing machine to overflow. I called Plumbing Pros and James arrived later that day. He diagnosed the problem but felt like it was bigger than just snaking the pipes. That would be a band-aid, but we'd still have the issue. We'd heard the same thing from other plumbers over the years as this problem recurred. But we never addressed it. James said he'd talk to his crew and come back to fix our pipes as soon as they were available. He didn't charge us for the Saturday visit and called the next day, Sunday, to say they'd be there that day to fix the problem. His price was very reasonable. The crew was efficient and professional. We'll definitely call James again the next time we need a plumber. Great guy. Great work. Thanks James! read more

I suddenly needed a full sewer lateral replacement! James was great, his crew was great. Everyone was so nice and so easy to work with and they did a great job cleaning up. Highly recommend. read more

Had a blockage problem and called plumbing pros because my regular plumber was sick. James came our with an hour. He worked for 3 hours and was unable to clear blockage. I tried to pay him for his time, but he refused payment. I really appreciate his integrity. Another company would take the money and run. read more

James is the BEST! We initially hired another (highly rated) plumber for two jobs--one was simple, to replace a kitchen faucet, and the other was surprisingly complicated, to replace a bathroom faucet. The first plumber botched both & walked away from the job--but James is a true expert & problem-solver. After the first plumber installed the kitchen faucet, it only got hot water, no cold water. The plumber insisted the faucet was defective. James figured out it was incorrectly installed. The first plumber was also unable to complete the bathroom faucet installation, leaving us with no faucet at all (oh and he threw the old one away.). It was definitely a challenge to find a faucet that could work with our unusual counter specs, but James helped me deal with the faucet manufacturer and come up with a solution. He was a lifesaver. I can't recommend him highly enough. read more

These guys did a great job at the place I rent. The main sewer/water line to the street got backed up, so it was an emergency job. They came out fast and worked until 7pm at night to install an entire new pipe plus they put in extra cleanouts so it wouldn't happen again. They had to dig up a long part of the driveway. My landlord is a general contractor, so he's very familiar with this type of stuff and he was happy with the work they did too. I can definitely recommend Plumbing Pros. read more