In May, I hired Marin H2O to disconnect the water supply line to my aging refrigerator. The tech who came out to disconnect the line also crimped it closed on both ends, rendering it useless. As a result, when my new fridge was delivered a month later, it could not be connected to my water line, and I had to call Marin H2O to correct the same crimp that Marin H2O had itself created. If Marin H2O's tech had not crimped my line in the first place, I wouldn't have had to pay $343 for a second service. I was unhappy about the experience, and did not think it was fair, so I emailed Marin H2O to let them know. They never replied to my email, which is disappointing. read more

Marin H2O - Plumbing Near Me - San Rafael, California

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It is rare to find a company that is 5 stars in every way - great technicians and office staff, knowledgeable and experienced, responsive, friendly, fairly priced and consistently reliable! read more

Certain employees at this company are dishonest/deceptive at worst or uneducated at best. I had a 6" storm drain pipe issue on my property - whenever it rained, water was coming up from under the street and flowing out of a drain cleanout near my driveway Turns out the drain line was no longer connected to the Town of San Anselmo's main storm drain under the street. The Marin H2O employee ( I believe his name is Ken) told me I, not the town, was responsible for reconnecting the line to the storm drain. He gave me a several thousand dollar quote to do the work. He assured me he was an expert and knew everything and everyone. Well, turns out Ken either doesn't know much about San Anselmo or he was trying to rip me off. The town is responsible for storm drain line connection under the street. How do I know? More on that later. Simultaneously, I was going to have Marin H2O replace my sewer lateral. Ken told me they could start work in 3-months because they were so busy. No problem. Three months came and went. I called Ken to ask him when the work would begin. He told me it would be another 3-months. Did he consider calling and letting me know this would stretch out to 6-months? Nope - he said he would reach out when the office put me on the schedule. He seemed taken aback by my frustration that no one was going to communicate the delay to me. He was even more surprised when I cancelled the entire job. And I'm sure glad I did. I got in touch with the Public Works Dept in San Anselmo. They confirmed the storm drain line fix was their responsibility because it was under the public street And they fixed it - at zero cost to me. And they did it as soon as we had some dry weather. So, again - was Ken trying to rip me off or was he just uneducated? I have a pretty good idea read more

I use Rick from Marin H20 always. He has built small family owned business where he started his career working alongside his father to a full service construction company that can handle anything from a water softener to building homes. He seems to go over and above to please his customers and employees. Today my water softener had some problems. I called Rick. He said we're very busy, let me see what the schedule looks like and I'll get back to you. He called back in 10 minutes. Had Kevin at my house in less than a hour. Very knowledgeable. Had all the parts. Solved the problems!Softner good for another 8 or 10 years I hope. Excellent service from start to finish. read more

Marin H2O was responsive, squeezing me in while they were in the area. The tech showed up on time, masked and knowledgeable. Took a few tries with his power snake (saving me embarrassment - we did need the big guns!) and took the time to locate my clean out trap to confirm there was no cause for concern that it was full. Left the place dry, clean and drained! Highly recommend read more

Marin H2O - This was the sink that defied all efforts to drain. Not god while sheltering in place with 3 kids remote learning. - Plumbing Near Me - San Rafael, California

Our house was without water and they answered my desperate call at 6:30 in the evening! Before 11:00 the next day all was well again. Very kind and professional. read more

Super fast to respond to a quote, offered to come out that day actually or the next and were upfront with pricing. I'm blanking on his name now, maybe Mike or Mark, but he was polite, knowledgeable and fast in fixing an issue we had with our GE SmartWater system. He noticed whoever installed before was using a stainless steel pipe and some sort of weird converter attachment and quickly changed, also offered some tips on maintaining and suggested where to find some new faucets that can be self-installed. Also, he checked our water heater as well, mentioned it was quite old but that it's worth letting it run until it;s out of life, since they're expensive to replace. There are a lot of great plumbers serving the north bay, but I'll be coming back to Marin H2O for sure. read more

I could not be happier with Marin H2O. They showed up when they said they would and really put the time in to repair my broken toilet. It had not been working satisfactorily for years. I had called previously another company who had first done half the job and then were unable to make the time to come back. This was not the case with H2O. They showed up and made this commode work better than it had for the last 23 years that I have rented this space. They then went to my parents house, repaired a fairly complicated sink issue and fixed another issue that wasn't even on their books that a previous plumber had not installed properly. The technician who did this work, Kevin, seems to be a perfectionist, and it shows in his high quality of work. I don't see myself ever hiring a different company than Marin H2O. Thank you for the great work. read more

They replaced our sewer lateral 18 Months ago. Very professional and competent (and hard working) team. Also very responsive via email/calls for follow up questions. Def 5 stars. Thank you Ken and team! Update - 18 months after the sewer work, Ken helped me mark out the sewer and water lines for my retaining wall. Extra effort very much appreciated Ken! read more

*UPDATED* I was contacted by the owner of this company promptly after posting my original review. He was genuinely apologetic and made things right without hesitation. read more

Best plumbing experience ever! The tech was at a nearby job and within 20 minutes after my call the truck was outside. I herded my dogs into a room and the tech said it wasn't necessary - and the dogs really liked him! Points! The work was basic - the hot water faucet wouldn't turn off so I'd had to turn the water to the house off. He explained why there weren't shut off valves under the sink, explained that the faucet was old but worth saving. And he happened to have the slightly unusual faucet valves in his truck! After replacing both valve stems, while he was testing the water flow to make sure everything was working, I noticed him wiping the sink clean and leaving it better than he found it. Conscientious and Competent! I used to be a handyman and I know things can easily get chaotic with plumbing. Marin H2O has my respect, and no doubt if something else comes up they'll be the ones I call. I'm lucky the 3 other plumbing companies I called first were too busy. Marin H2O is in my Address Book now. read more

We received numerous quotes from a variety of plumbers to help my family replace a complicated sewer lateral project. Ken and his team at Marin H20 were the most responsive and thoughtful to work with than any of the other folks we were in contact with for the sewer replacement. All of the plumbers were respectful while at our property and were quick and efficient in replacing our sewer lateral. We also had Marin H20 replace our water service line since we already had an enormous ditch in the middle of our front yard open. Ken actually pointed out that we had some water leakage, so it was great to see him proactively help us to make sure we didn't have to dig up the front yard again. All around it was a great process and we are very pleased with the results. When we have future projects around the property we will be calling Ken and Marin H20 for their help. Highly recommend. read more

I'm pleased to give this 5-star rating for Marin H2O. Manager Ken was extremely professional in providing me with a detailed estimate for my home's water heater replacement, an installation date within a reasonable period of time, and he kindly provided coordination with the county to obtain the work permit and schedule the final county inspection. At each step of the way, Ken kept me informed of the progress. The company's installers arrived exactly on time, and were polite, respectful, and efficient. The job they performed was excellent. I could not be more pleased with Marin H2O's work. A special thank you to Ken for managing the project, to Mike for his gracious assistance when the county inspector performed the inspection, and to the administrators Nicole and Adina for answering my questions regarding the project. Thank you all for your superb work -- you'll be the first company I contact for a future project. Cheers and best wishes to you! read more

I had always had good results with Marin H2o but my latest project never came to fruition because after almost a month's time they could not get anyone to my home to assess my needs for an impending kitchen remodel. Had to reschedule everything else, setting my project back by about 3 weeks. Finally they scheduled a guy to come out but they had an emergency come up and he didn't show. NO phone message. NO email. NO text message. NO show. They are good at what they do and their crew are nice folks, and usually quite prompt. But with the false accusations made against me I cannot give more than one star. read more

I needed our kitchen sink cleared. Marin H2O arrived before the day was over, cleared 35' of our line and advised us on how to help keep the lube clear. Well done! read more

Used them for big jobs and little jobs including reverse osmosis. That are very responsive, hardworking and do the job right with no gimmicks or pushy sales tactics. Very pleased with service and professionalism. Our neighbor uses them. I would highly recommend them for general pluming, sewer lateral and reverse osmosis systems. Thank you Marin H20 Kevin and Jimmy are very good people and hardworking plumbers. read more

Jake solves problems. When dealing with other trades folks you sometimes end up being your own project manager and dealing with issues. Not so here. We had a few issues that arose, Jake indicated that in our next install if those issues were still there he'd have to charge extra for the time spend but didn't charge us for managing them on this first install. I left to go to work, got a message with the horrible packing materials that my product came in but came home to everything done and nicely installed. Problem solving. Its what I like to pay folks for! read more

Highly recommend Marin H20. We had a clogged storm drain that other companies could not resolve for us. Ken came out and spent the time to troubleshoot, identifying a solution nobody else had mentioned, and his crew successfully cleared it. I found them to be different than the two other companies I used prior who seemed primarily interested in charging for the work that they did (which was unsuccessful) vs. truly resolving the problem. Ken is very knowledgeable and likely has the experience too in this area that others may lack. read more

We just finished getting Sewer Lateral Replacement by Marin H2O and we couldn't be happier with the company, their people and their service. Kenny and the entire day crew were professional, punctual, personable and polite. They provided invaluable information and advice and helped us fill out the grant program forms. They also handled all the permits and inspections. The crew went out of their way to keep the driveway and sidewalk clean and safe for us and anyone walking by. Best of all they completed the job ahead of time and under budget! A+ read more

Honest, reliable, and competitive. Only company I trust for underground work and sewer lateral line repairs and replacement. Ken is the Service Manager and he's great - super knowledgable and willing to answer questions and explain how stuff works. Lanie (Alana) office manager is the best. They do pretty much everything from minor repair jobs to big underground project. Been working with them for the better part of a decade. read more

I am very pleased with Marin h2o. They totally saved the day. So I called them because my sewage pipes were plugged and ALL that gets flushed was coming out of a pipe onto the driveway. Yeah you get the picture. Their response was quick with the right equipment. Rick and Jake knew exactly what to do and are friendly guys. The price was more than fair. Everything was cleaned up and boom they were gone and so was my headache. I highly recommend these guys. They are 5 stars in all categories. read more

Marin H2O was recommended to evaluate the Sewer Lateral findings (prepared by another company) from the inspection report included in the disclosure package for the purchase of our home. Ken ran a camera inspection of the system and found only a small area near the cleanout that warranted repair work, which was reasonably priced and professionally completed by two of their crew. I subsequently consulted with Ken on related plumbing issues and have found him to be extremely knowledgeable, experienced and friendly. I highly recommend this company. read more

Hired them to install an under sink water filter. Two leaks and $935 later... the water filter was installed.

So Professional!!!! I am so impressed with this company.. They responded to a water heater issue at my business within 30 minutes of me calling.. I have never received such quick response from any contractor also responded to a plumbing issue at my home and gave us the same professional service.. I would recommend Marin H2o for any plumbing issue.. In fact I look forward to using them for my Master bath remodel..They are extremely professional and knowledgeable... read more

We had a plumbing emergency and Marin H2O had a gentleman out here within two hours! He was very kind and absolutely knew what he was doing. Even had the energy to crack a few jokes while working They charge $165 an hour which is the best rate I've come across so far. The ladies working in the office were very polite and helpful too. All around great experience. I definitely recommend Marin H2O. read more

I could not have possibly been spoken to more disrespectfully when inquiring about new service. I was told by the woman who answered the phone that she was "training someone new and that she could not deal with my questions right now." She cut me off mid sentence when asking when a better time would be with an extremely distasteful tone. Alternately, Culligan of Santa Rosa could not have been more helpful. read more

Our new (old) house needed a full sewer lateral replacement and we sourced multiple quotes as this is a big investment for us - $$$$$. We settled on Marin H20 and they were available within a few weeks, although never really confirmed their actual work dates as they kept getting pushed out. Ultimately, my issue with this company is that our final bill came back 20% more than quoted. I understand things may arise but this was a fairly simple project and we were never given notice of these extra costs (paving overage, labor overage, misquoted tool rental), which seems like common contractors etiquette. The company addressed my questions on the final bill but I felt deceived and felt like they quoted low to get the job... just wanted to share so others are aware. read more

Showed up right at the time they said they would, if not earlier. Mike, the plumber, did a great job. Changed out a garbage disposal for us - only 2 years old - but a different plumbing company apparently didn't seal it correctly. Wore a mask.....couldn't ask for a better company. read more

All plumbers are NOT created equal. Had a plumber in to my Curves location for a toilet clog issue. The plumber admitted (after 4hours of trying) they could not get the clog unclogged and I should call someone else. We called Marin H2O - they were there and they blasted through the clog, showed me the problem and fixed it. They are completely professional, have high tech equipment friendly professional servicemen and they get the job done when others can't. Again, all plumbers are NOT created equal - thank you , Marin H2O. read more

I had reasons to call Marin H20 on two different occasions recently. The response was immediate. One had to do with a toilet/sewer problem and someone was at my home within an hour addressing the issue. Another time a broken kitchen faucet and bathroom drainage problem was again addressed in record time! I would highly recommend this outfit for your plumbing needs for their professionalism and timeliness in responding. I won't hesitate to use them in the future. read more

Marin H2O did an excellent job replacing our sewer lateral. They had to demolish part of our stamped concrete driveway to get to the line and did a wonderful job replacing the decorative concrete. They were helpful, responsive and prompt. read more

I needed a shower valve replaced in a short turnaround time. Marin H2O was able to do that. Jake gave me an estimate on a Thursday, and four days later the work was completed. Jake & Chris were both professional & did an awesome job - quality work at a reasonable price. FYI - I got a previous quote from another company that came in much higher and said tile work would be involved. Jake did the job without replacing any tile! If I ever have any plumbing needs in the future I will be calling Marin H2O! read more

Had a very positive experience with Marin H2O on a kitchen faucet that needed replacing. They were able to come out the day I requested, Jake was on time and completed the job quickly. I will definitely use them again for my next job. read more

I've worked with the Rick and his team at Marin H2O on many occasions for my business and I can't recommend them enough. Often times we're giving them call without much notice and they always come through. Not only has Rick assembled an engaged team, but he's always personally involved with the projects. They are professional, prompt, and always do the job right. I'm currently working with them on a plumbing issue from our original contractor and he's taken care of just about everything. If you have an issue plumbing related, go see Rick & Marin H2O. (Shout out to Ken, the tech we see the most! He's always got us covered) read more

These guys are great! They were super accommodating on the phone and able to come over the same day both times I called. Jake came over both times and was able to do in 20 minutes what the contractor had predicted would take 1 week....saving us tons of money. Very professional and easy to work with! read more

We chose Marin H2O to install an Eternal hybrid water heater and were very happy with the results. They were very professional and knowledgeable, delivered a competitive bid on the job, performed the work in a timely fashion to a high level of satisfaction. We would definitely recommend them. read more

Rick Williams Owner and CEO of Marin H20 Operates his plumbing and water treatment Business in a First Class manner. Anytime 24/7 if you have a problem Rick or one of his highly trained plumbing specialist will be there right away. His service,skill level,price and attention to detail are unmatched anywhere in Marin and Sonoma Counties. read more

This was a referral to me and I have never been SO pleased. Having had a fire and needing desperately a HW Heater replacement & install. Marin H2O came right away and installed a fantastic HW Heater at an extremely reasonable price. Ken the person that came out was incredible - very polite and friendly and was very forthright and instructive. He explained what he was doing and it was easy to tell that the man really knew the trade & technology! Rick the Proprietor of Marin H2O was great to talk to and very customer oriented. He too, explained everything involved and sent someone out immediately. I would refer these folks to anyone. As a matter of fact I would encourage them to call. read more

They came out this evening to fix a nasty leak...fast!....professional...I am very impressed!

Terrible!! You do not want to hire this company. Take my word for it.. If not, you will regret... Bad service and over charge... Lies and blame someone else.. I am a property manager...They came out to replace the backflow device and broke the pipe under the ground and didn't want to admit they broke... The backflow device had a failure about 8 months later they refused to repair under the warranty citing that someone else tempered with it.... What a bunch of lies.... read more