Trevor replaced my 26 year old water heater in one day. No fuss or mess…read more Price seemed reasonable. Kindly answered all my questions about water heater operations. Love the dog (who did not come with Trevor). Joan V

Fast and knowledgeable. Came out recommended a different water heater for cheaper didn't try to…read moreupsell me ,very professional.

Fast service, reliable, competent, and very friendly. They diagnosed my problem immediately, had…read morethe correct part to replace with them and all done in 20 minutes! Great team, and family owned. They get my vote for the best ever! Thanks, guys!

I've been using Kelly Plumbing & Heating for all of our HVAC needs since our house purchase a year…read moreago. They've been prompt, they explain issues extremely well to a layman like myself, and their prices are fair. Most recently, I reached out since I thought my three-zone AC wasn't working properly. They called me back and explained super clearly that I actually did not have an issue and they figured they'd save me a bit of money. Fantastic business and highly recommended if you're in the Novato area!

I would avoid this plumbing company as James on his estimate visit is condescending and hard…read moreselling. I needed a kitchen faucet's hot water dual angle valve change and a two-sink to one-sink wall pipe change. I had previously changed three angle valves but this particular valve did not have much tubing. James quoted an initial $195/hour plus parts for a minor job in a Yelp project estimate. 12 days after the Yelp estimate, during an afternoon visit, James asked what I wanted to do. I replied that I needed a hot water angle valve change, another plumber will change the wall pipe, and I will install the garbage disposal, p trap, and faucet and dishwasher lines. I expected an estimate but James surprisingly and loudly challenged my knowledge of plumbing, stated that he is cheaper than the wall pipe plumbing company, and stated that he can do the entire job in three hours at $195/hour plus parts. James stressed the project is difficult and that he can easily do it while I cannot. My wife in the living room found it strange that a plumber is hard selling after the other plumbers simply provided an estimate, came into the kitchen, and stared down at this condescending and impolite plumber. Odd, I just wanted an angle valve change estimate, not a complete project quote. I passed on this rude plumber.

I had a water emergency, broken water pipe with substantial water leak. I called two local…read moreplumbers that were recommended on NextDoor. After explaining the emergency, one plumber said they would come out in a week and the second business said they could come out in a month! They offered no help and only said they had other customers. I found Plumbing Pros on Yelp. If I could I would give Plumbing Pros 10 stars! After explaining the emergency, James P, owner came out to the house within 2 hours. He provided options and was absolutely concerned with getting the broken pipe fixed. His crew came out and replaced/fixed everything in one day! Great quality work and good pricing! James P, owner, was super responsive and answered all our calls and text messages. James even answered our messages left in the evening and on a Sunday! Not only is he an absolute professional he is also a great guy! Great job and thank you Plumbing Pros!

Easy to communicate with company. Scheduled at time that worked for us. Job done well with no…read moreproblems.

Long hair = clogged drain…read more I've tried EVERY drain catcher imaginable. The hair in drain issue persists. I bought those plastic hook sticks to pull my hair out. I bought the metal snake situation. Nope, my long hair is undefeated What to do? Call the plumber. When you own your home, things like this need to be addressed. That is your pipe in your bathroom. If you can't clear it, call someone who can. Zaragoza Plumbing has consistently fixed whatever plumbing needs I've had over the years. It's so nice to have a go-to for my plumbing needs knowing whoever shows up will be polite, professional, skilled, and affordable. My hair clog took about 10 mins with something machine sounding. Maybe a drill with an attachment? I'm getting ready to donate my 8th ponytail of more than 12" to children with hair loss. Thanks to Zaragoza plumbing, this labor of love donating my long hair over and over is possible.

Installation just finished on a four-unit Quilt mini-split system. Very new product and I'm excited…read moreabout the aesthetics, usability and efficiency. My experience with Bellows has been an interesting one. TLDR; highly recommended and check out the Quilt system! - - - I had originally scheduled an estimator to come out an give a price on replacing a whole house gas furnace with a heat pump system but was also considering a multi-head mini-split system. The technician who came out was knowledgable and introduced me to the Quilt system. He was not pushy at all, simply said that it was a new system that showed a lot of promise. After reading a bit more about it, I was sold! The promise of efficiency was intriguing and the usability and aesthetics sealed the deal. It took about a month to really get things going, but once they started, the installation team was great! Very professional, efficient and tidy. On the third day of installation, I had inquired about the condenser unit location. It was placed in a prominent and highly visible location at the front of the house and I thought there was a good alternate location - moving it back about 5' and rotating it 90 degrees. I definitely missed the window of time when this should have been asked, and to move it would require some additional work. The initial response was not empathetic or customer satisfaction- minded, the quote for the change order was prohibitively high and I ended the phone call feeling very frustrated. Within minutes, one of the owners, was on the phone. Chelsea put on a MASTERCLASS in conflict resolution. She made a personal connection, approached the situation with humility and grace, quickly establishing empathy in both directions. Chelsea found a delicate balance between defending her business and wanting to help find a solution by sharing more detailed information about the systems and installation process, and asking questions about why I wanted to change the location. Like most customer-service facing professionals, she articulated that she wanted me to be happy with the product and service and that the company would make it right. But unlike the majority of those people, it did not come across as condescending - she was genuine, willing to explore options, and ultimately took the time to gather more information and see what options were actually available. The installation manager, Del, came out the next morning, worked with the installers to find an efficient solution to move the unit, and the system was completed within the original schedule. The two-man installation team ended up working a little later, and even on a Friday afternoon before a long weekend, showed professionalism and patience in testing the system, cleaning up, and making sure all of my questions were answered before calling the job complete. Ultimately, I am very satisfied with my Bellow's experience and would recommend. I am very impressed with Chelsea and her handling of the situation. The company, her partners and anyone working for her should be grateful for the leadership she provides. Thank you Chelsea, Del, Joed and Julian!

The Bellows service staff are competent and courteous. The office staff are also polite and…read morecourteous. The 1-Star Review reflects my assessment of an unbending schedule of fees charged by Bellows for its services. 1) The Fixed Schedule of Fees for Services is extremely expensive. How expensive?? Well, a few years ago, Bellows came out to our home to install a replacement part in the wall plate of a Toto wall-hung toilet. We provided the plumber with the correct replacement part. The actual repair required perhaps 10--15 minutes. The fee: $547 (including a service call fee of $149 plus $398 for the repair). In 2026, it surely costs more. The current service call fee is $189. At the time, Bellows HVAC was installing a ductless mini-split unit in our home, so I off-handedly requested this plumbing repair without determining the costs upfront. And indeed, I am responsible for my ignorance about plumbing charges; I should have known this minor toilet repair could cost as much as $547. That's on me. After much haggling, the fee was reduced to $400 - presumably because of the coexisting, and far more expensive HVAC installation. Still, wouldn't you have thought that a plumbing company might feel discomforted to ask for $547 for a trivial toilet repair? I learned a hard lesson about fees for plumbing services. 2) We once had an annual maintenance contract with Bellows for a reasonable fee of $300. Then Bellows informed us that only one of our three ductless A/C units was covered by the contract. Mind you, the units were actually installed by Bellows (cost: $15,500), with an average annual use of about 7 days. Did not matter. The new contract cost was $418. We should have read the small print on the contract. We paid the annual fee as there appeared to be no other option. However, I informed Bellows that I regarded the new fees as both excessive and unreasonable - and a genuine discourtesy to a long-time customer. Despite the complaint, Bellows somehow concluded that, given our previous use of their maintenance services, we had signed on for an annual subscription. And a few weeks ago, I discovered that Bellows had previously charged my credit card - unbeknownst to me - for a (now) more costly fee of $516 for a recurring maintenance contract. In effect, Bellows charged my credit card without any notification in advance or afterward. (This practice is expressly forbidden in California.) After two telephone calls to Bellows and a complaint to the BBB, (over a span of 14 days), the fee was finally removed. Bellows seemingly believes that with a refund of the unjustifiable fees, the company is absolved of any further accountability. In effect, 'We refunded the $516 charge, what more do you want?' Well, as always, Caveat Emptor! Get price quotes in advance, and be vigilant about recurring subscriptions. Do not expect a company like Bellows to accept responsibility for their contribution to any dispute, or to apologize for any inconvenience and distress experienced by the customer.

I could not be more pleased with the service I recieved from Baswell Plumbing. I called them to…read morehave my 3/4 Lb garbage disposal replaced and the first question I was asked was how many people live at your home. (1) They then said that I only needed a 1/2 lb unit which would save me about $300. When Logan Baswell showed up he immediately attempted to repair my old unit and succeeded. Now instead of needing a new less powerful unit, I could use my now repaired unit saving me another $150. This is what I call "service". If I could give them six stars I would.

have used Jeff Baswell for 6 years now on 6 different properties in Marin and Sonoma. THey have…read moreperformed multiple jobs for me including all plumbing related to 4 Bathroom and Kitchen Remodels, Tankless Water Heater Install, Gas pipe rerouting, and exterior water line installs. They are a family run business. Lisa, Jeff and Logan. Honest, Dependable, Truthful and VERY Competent. Use them and you will be happy.

Can I leave six stars? OK, three hours ago our AC went on the fritz with the temp outside hovering…read moreat 110F. I put in a call to Gene Burch, and dispatch said they could get someone out by tomorrow afternoon. Given the heat wave I figured that was good as it was going to get. I was wrong. A callback just a few minutes later let me know that Alfredo was in the neighborhood and would call me as he neared. 20 minutes later, I greeted Alfredo at the door and pointed him to the failing unit, along with the error message that the Nest thermostat had indicated. Alfredo opens up the outdoor unit, pokes around for a minute or so, and quickly diagnoses and repairs the problem - a capacitor that had shorted out because it was touching another part. A quick trip to the truck, a new bracket, and the AC roared back to life! After a quick check of the forced air unit in the attic, he was on his way and I had signed up for their monthly membership as well. KUDOS to Gene Burch for greatly exceeding my expectations for when the technician would arrive, and A BIG shout out to Alfredo, who got the job done quickly and with a smile on his face, reassuring me all the way. It always pays to shop local!

Gene Burch Plumbing's customer service practices leave much room for improvement. After a text…read moreexchange with a representative, filling 5 pages, describing everything about the work required, I never heard back. After persistent follow-up on my end, I finally heard back a week later. The company asked questions, to which I responded, but never answered any of mine. G. B. Plumbing was unaccommodating, inflexible and set-in-stone in the way it does business. If I were to craft a motto for the company, it would be "It's our way or the highway." Best find another outfit for your plumbing, heating, cooling & air needs.

Just to affirm my previous sentiments of a year or so ago…read more Dan's Plumbing does not disappoint. Relevant adjectives include: highly competent, punctual, efficient, very friendly, honest, and modest rates. I am glad to have been able to rely fully on Dan and his crew all these many years, both for my home and for my rental properties. Thank you, Dan and Amelia!

Dan's Plumbing was excellent all around. They were prompt, professional, reasonable, and nice to…read morework with.

What amazing service! Samauel came for my service call for a plugged kitchen sink. He was very…read moreprofessional and knowledgeable. He took me step by step and fix it. This young man is great and a great asset to this company. I would definitely use Peter Levi Plumbing again if all their employees are this great. Thank you Samauel

Unconscionable high rates for plumbing related work. Not questioning quality of work, just wildly…read moreexcessive charges topped off with insulting arrogance from a Manager this morning who called to ask why I'd cancelled their services; first for a Water Heater & then a host of non-existent or trivial issues from noting "better to change chrome pipes & fittings for plastic...to avoid possible leaks," yeah I really want plastic in my drinking water! When he began denigrating other plumbing competitors, with the label "we're no Chuck & a truck" plumbing company --had to laugh. To top off the experience; he asked if he could discount some of the proposed jobs? Uhh no, you're already 150% higher than several local competitors. To be fair, over the years, I've used Peter Levi for some good quality work, but when you sign-up for their monthly maintenance program -beware --they'll hunt for any & all possible weaknesses in your home plumbing & quote you prices that are nothing short of unconscionable, then rationalize it over the phone! Water Heater replacement over 100+% higher than fine local competitors Cancelled monthly maintenance & 6 proposed services from the aforementioned "change out your Chrome pipes, p-traps & plumbing for black plastic pipes --were done!