This is my second time purchasing a vehicle at this dealership which should show how much i trust…read morethem! I would definitely recommend Everyone looking to purchase a vehicle to go to my man Troy!! That guy right there works wonders! He will make something happen for you even when it seems like it wont work I have bad credit and yet he was still able to get my in a brand new vehicle that i fell in love with when i test drove it Troy is definitely very straightforward with you and yet very Kind and Honest which shows in his work he definitely does EVERYTHING he can to make a deal happen for you anyone who wants to check out this dealership Look and ask for Troy as soon as you go in

I was in the market for a new car and Scott Robinson made everything flawless…read more My heart was set on the 2027 Honda HR-V in boosted blue. I didnt even test drive it. I did test drive a different one. Mike in the sales department treated me kindly. The finance dept gave me several numbers to work with. We agreed on a deal I was happy wirh. From sales, service, finance and insurance every department is top knotch.

They sold me a car that could not pass smog 90 days before or after. Our contract was to repair the…read morecar before delivery. I was given 2 "loaner cars" which were disgusting - the first one had ash everywhere and also had a check engine while they "worked" on the car I bought. Then the 2nd loaner - they tried to have make me switch cars so they could sell me a car that passed smog but it wasn't the car we wanted... he kept postponing delivery. I went through 6 months of promises before I called the bank to cancel the agreement and return the loaner. The owner signed a contract to return my deposit within 30 days. And nothing. I am taking them to small claims. I should have known better when I walked in to a disgusting office with ash and files and trash everywhere. They took my $6000 deposit- sold me a lemon, signed a contract to cancel and return my deposit, and then kept postponing my repayment. I'm literally in the process of filing a complaint with the BBB and small claims. The bank had no issue canceling my loan AS THE CONTRACT WAS NEVER FULFILLED. DO NOT DO BUSINESS WITH THESE SCAMMERS!! THEY STOLE MY $6000!!!!

Turns out they sold my brother a LEMON. Transmission died one year later and $5k down the drain…read more They also took so long to get him the title, etc. Turns out this was just another sketchy dealership.

We had an outstanding experience working with our salesman Genaro! He helped us lease our new car…read moreand went above and beyond throughout the entire process. He made everything easy, answered all of our questions, and worked hard to get us the best deal possible. What impressed us most was how much effort he put into helping us trade in our old car. He handled every detail professionally and made what could have been a stressful process smooth and hassle-free. Very nice dealership and friendly stuff.

My fiancé and I had an amazing experience at South Bay Toyota! Brandon, Tim, and Marc went above…read moreand beyond to make the entire car-buying process smooth, stress-free, and enjoyable. Brandon's knowledge, professionalism, and patience were truly exceptional. He took the time to answer all of our questions, never made us feel rushed, and worked with us as we explored different options until we found the perfect vehicles for our needs. His expertise and genuine care made all the difference. Tim and Marc were also fantastic throughout the pricing and paperwork process. The entire team was friendly, transparent, and incredibly supportive, making us feel valued every step of the way. Thanks to their outstanding customer service, we drove away with not just one, but two brand-new Toyotas on the same day--a Camry and a Highlander! We couldn't be happier with our experience. If you're looking for a dealership that truly cares about its customers, we highly recommend South Bay Toyota. Be sure to ask for Brandon--you'll be in great hands! Thank you, gentlemen for making this such an exciting and memorable experience!

I've purchased a couple of cars from this dealership, and I've utilized the service center on…read moreseveral occasions. Karim Boutine was a huge help when purchasing my last vehicle, super patient and personable and efficient. Eddie Calderon has always been pleasant on the service side of things. Helpful, accommodating. They are part of the Costco Auto Program, which comes in clutch. I love that they have such a great selection of cars. Some other dealerships have a small inventory of available vehicles, but I have consistently enjoyed the many options here. I appreciate that they have a Starbucks on site, with a nearby seating area where I can work for a few hours and keep my laptop/phones juiced up. This location is down the street from a bunch of eateries, shops and other areas to visit if you need to kill time.

I've leased five BMWs from various dealerships throughout the Los Angeles area over the years, and…read moreSouth Bay BMW is by far the best. I first started bringing my vehicle there for service, and every experience has been excellent. The process is always easy, fast, and efficient, and the customer service is consistently outstanding. Arsen has been fantastic to work with--professional, knowledgeable, and always helpful. When my lease was coming to an end, I scheduled an appointment with Stephen Green in the sales department. There were several different BMW models I was interested in test driving, and Stephen had every one of them ready and lined up side by side so we could easily compare them. It was clear from the start that he was well prepared and focused on making the experience as convenient as possible. During the test drives, Stephen was incredibly knowledgeable and took the time to explain many of the new features and technology available in the 2026 models. He answered all of our questions thoroughly and made the process both informative and enjoyable. Once we decided on the vehicle we wanted, we sat down to discuss the numbers. After having a terrible experience at another dealership on a previous lease, this was a completely different experience. There was no pressure, no games, and no surprises, just straightforward and transparent conversations. We were able to come to an agreement and finalize the lease terms and I couldn't be happier! Love the new X3! I also want to recognize Ruben, the Sales Manager, and Sam in Finance. Both were professional, friendly, and a pleasure to work with. Together, the entire team made what is often a stressful process feel seamless and very pleasant. I can honestly say, South Bay BMW has consistently exceeded my expectations. If you're looking for a BMW and want a dealership that values customer service, transparency, and professionalism, I highly recommend South Bay BMW and especially Stephen Green. You will not be disappointed.

Fred Beissner he's best sale men at the dealership. He's very nice and good at communication with…read morecustomer. He helps us buy 2 cars from here with a good deal with lowest price. He will take care of you very well. If you come to this dealer, you should look for him. Highly recommend!

Buying a vehicle can be stressful, but Adrian Flores made the entire experience smooth from start…read moreto finish. From my very first internet inquiry, Adrian was responsive, professional, and never came across as the typical pushy salesperson. He took the time to answer all of my questions honestly and worked with me to negotiate a price on my new Grand Highlander Nightshade that I felt was fair and fit my budget. One thing that really stood out was Adrian's communication. He stayed in constant contact, always responded quickly, and kept me informed every step of the way. I live in San Diego and wasn't able to pick up the vehicle for two days because of work. Adrian worked with me to lock in the deal and made sure the dealership held the vehicle until Saturday so I wouldn't miss out. That level of customer service meant a lot. When I arrived to pick up my vehicle, Adrian happened to be off that day, but he had already arranged for Stefan to take care of me. Stefan was outstanding as well. He welcomed me, made the process easy, and immediately made me feel like I was in good hands. It was clear that Adrian had communicated everything to him, and the transition was seamless. I couldn't be happier with my experience or my new Grand Highlander Nightshade. Thank you, Adrian, for making this purchase possible and for providing such exceptional customer service. Thank you, Stefan, for taking over and ensuring everything went smoothly. If you're looking for a dealership that values honesty, communication, and customer service, I highly recommend working with Adrian Flores and Stefan. They truly made this one of the best car-buying experiences I've ever had.

Be forewarned. Get a vehicle inspection from an independent source before purchasing an automobile…read morefrom them. It's on you to do this. I would advise purchasing the extended warranty, but they will lower the price with some pushback. As soon as I got home with my car, one of the headlamps was not working. Turns out to be a technician fault, as the connector plug was removed during the engine cleaning process before putting the car on the lot. Always ask questions for a full demonstration of all mechanical and electronic systems. These are fleet (rental) vehicles, so their history is unknown, but they do a good of servicing while in their possession. Once you purchase a vehicle, you'll be directed to a 3rd party provider for service. They won't tell you this until you have an issues and request support. I'm not disappointed with the vehicle, but honest up-front should be a priority.

Had a great experience. Bought a Nissan Rogue for my son. Mike in sales is great to work with. No…read morepressure and great "no haggle" prices.

We recently purchased a 2017 Audi from Hawthorne Motor Express and had a great experience from…read morestart to finish. The customer service was excellent, and everyone was friendly, professional, and easy to work with. As a family-run business, they made us feel comfortable throughout the entire process and never pressured us into making a decision. They took the time to work with our financial needs and helped make the purchase fit our budget. What really stood out was their commitment to customer satisfaction. They repaired a tire that needed attention and even ordered a replacement tow cover for the front bumper after the sale. It's clear they care about their customers and stand behind the vehicles they sell. If you're looking for an honest dealership with great service and a no-pressure atmosphere, I highly recommend Hawthorne Motor Express.

I had an amazing experience at Hawthorne Motors Express! I bought my Lexus from them, and they had…read morethe lowest-mileage one I could find anywhere at a great price. They really worked with me despite my bad credit and made the whole process much easier than I expected. Sara was beyond helpful with all of the paperwork and made everything simple and stress-free. They even connected me with an insurance agent who was able to get me insured when several other companies had turned me down. Mike took me on the test drive and was extremely knowledgeable. He answered every question I had and never made me feel pressured. The entire team was friendly, honest, and genuinely wanted to help me get into the right car. Overall, this was a true 5-star experience. I would give them more stars if I could! I highly recommend Hawthorne Motors Express to anyone looking for a quality vehicle, great prices, and outstanding customer service. I'll definitely be recommending them to my friends and family! Make sure to ask for Sara she is awesome

After a disappointing experience at Downey Hyundai (where I was quoted $5,000 over MSRP plus an…read moreinflated interest rate on a Palisade Calligraphy without even running my credit), I drove to Southbay Hyundai in Torrance. The difference was night and day. From the moment I walked in, I was treated like a valued customer rather than someone to squeeze every possible dollar from. I explained exactly what I was looking for - a Palisade Calligraphy in specific exterior and interior colors. Rather than trying to push me toward whatever was easiest for them, they actually listened and found me the exact vehicle I wanted. The pricing discussion was straightforward and transparent. No games, no "let me talk to my manager" runaround, no mysterious markups justified by vague claims about "high demand." Just honest, professional service and fair pricing that made sense. What really stood out was being treated with respect throughout the entire process. They understood I was an informed buyer who had done my research, and they responded with the kind of honest, professional approach that earns long-term customers rather than one-time sales. I left Downey Hyundai. I bought from Southbay Hyundai. That should tell you everything you need to know. If you're in the market for a Hyundai, save yourself the frustration and start at Southbay. This is what the car-buying experience should be.

I did my 2nd complimentary maintenance for an oil change and tire rotation at South Bay Hyundai on…read moreMonday, June 22 and it will be my last time going there. They tried to upsell me on getting a 15k mile check and I declined, came with cabin air filter, engine air filter, etc. I can do that on my own. So, today, the very next day Tuesday, June 23. I changed my cabin air filter. I'm about to change my engine air filter and when I open the engine bay, I'm shocked to see oil sprayed everywhere... I found the issue, do you see it? The mechanic didn't put the dip-stick all the way back... THANK GOD I checked the next day! So, that'll be my last time going there. I'd recommend going to Harbor Hyundai. It only took 3 hours for the same maintenance (w/ recalls). I left my car at 8am at South Bay Hyundai and at 2pm it wasn't done, even though I saw it just sitting in the back lot, no call or anything. UPDATE: They didn't even use the right oil. My Santa Fe XRT is supposed to be 0W-30. The sticker says 5W-20