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    Regency USA

    4.1 (7 reviews)
    Closed 10:00 am - 7:00 pm

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    Vip Auto House

    Vip Auto House

    4.0
    (55 reviews)

    Drove 2 hours from San Diego to see a BMW 540i. I had been "somewhat" in contact with Kia and Jairo…read morefor a week letting them know I had interest in coming up to see the vehicle via e-mails. Due to protests I ended up holding off a few days but made them fully aware I would come up to see the car. I stopped getting replies to my e-mail after that. The day before I was coming up I couldn't get a hold of anyone, I had requested to get additional photos of the front and rear bumpers' because they were blurry online when you zoom in. I got nothing. The car has been listed since March but they didn't seem to caring much to sell it --- I ended up making the trip ( I had a list of cars to see in the LA/OC area) and stopped here first because I was very interested in the vehicle which was listed a reasonable price, I wasn't even going to haggle the price. I walked around the small lot for about 5-8 minutes, inspected the car from the outside but never got approached. Finally walked in to get some attention but I felt like I was in their way instead. The guy gave me the keys willingly to check out (which is why I didn't give one star), he let me just have my time with it. But seemed like he was getting a new car dropped off, he didn't really care much for me and there legit was no other customers there to help out. Made my way off the lot pretty fast after sitting in the car for two minutes . Bad vibes and very disappointed. The other half of this, their website offers getting value for a trade-in. When I let him know of my interest and letting him know I had a trade in, he quickly told me they do not take trade in's at all because they have no money. Maybe take it down from the website as an option? All in all, the guy seemed bugged about something rather than me being there as a customer. He didn't even try and sell to me, he had no interest of talking to me. For someone who claims to not have money, you would think they'd try harder to make a sale. Ended up buying a 2022 BMW 540i from a dealership in Downey, paid a little more than I wanted but at least they tried and got the Gen 2 B58 so at least the day ended good.

    Found this place on Carfax because they had the car I was looking for. I drove about 2 hours from…read moreSan Diego to see it, it was the first car on my list, and purchased it on the spot. So I didn't need to drive to see more cars. Nice people. Easy to work with. Kia was knowledgeable and helpful. He did not pressure me to buy and he understood my needs. He did not try to sell any "extras". I would definitely purchase from them again.

    CarMax

    CarMax

    3.2
    (539 reviews)

    Had been shopping for a car many months waiting for the right fit. Found it via CarMax and had it…read moreshipped to this store for $99 to test drive. Eric the salesman was communicative and made the entire buying process smooth, from setting up financing to putting together documentation and making the down payment. He was not pushy and easy to work with. Fast forward two weeks after buying when a factory defect caused a stress crack in the windshield (turns out this is common for this particular model year). Seeing as I was still under the 30-day limited warranty I took it to CarMax for inspection by Manny in the service department and they paid for the replacement.

    My experience at CarMax test-driving a '25 Kia Niro EV Wave was very easygoing. Their phone reps…read morewere incredibly helpful with my frequent calls and their assistance to seamlessly transfer the car from another location to one closer. Doing the paperwork online ahead of time made the actual dealership visit incredibly smooth. Reme H. went absolutely above and beyond! He was so accommodating, even bringing my pup some water.When the team found out I didn't have a ride home and planned to walk, they unexpectedly offered me a Lyft, which I gratefully accepted. Accommodating at its finest! I also had a Replace Your Ride letter, and the team thoroughly understood the program and walked me through clear expectations. I truly appreciate kindness and the stress free atmosphere. My pup and I felt very welcomed.

    Regency USA - usedcardealers - Updated July 2026

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