My wife and I purchased a new home in Parker from California. Found BoxDrop on Facebook by…read moreaccident while looking for used furniture on FB marketplace. Thought we would pay them a visit. Carl and his staff were very friendly and helpful. Including the delivery crew as well. We purchased two couches and two matching recliners for our living room. We also purchased two other recliners and a dining room set for 8. Didn't plan on it buying all this but we couldn't pass up their prices. Definitely way less expensive than the larger box stores. In addition, they have inventory on hand while the other stores have a 8-10 month wait. The quality of their products are equal or better than the large box stores. We are definitely going back to purchase more stuff to fill our new home. Keep up the great work! Ed and Sherry

After some online comparisons, we decided to check out BoxDrop in Castle Rock for a new box spring…read more It was our first time there but it was easy to find, had plenty of parking, and we received friendly greetings as we entered. An employee asked us a few questions and then showed us the box spring we wanted, which was priced 20-30% lower than comparable box springs at larger stores, so a great value. We chose the "white glove" service since I wanted the old box spring hauled away and the delivery guys did a great job - texted me when 10 minutes out, showed up on time, and carried the new box spring to our bedroom and placed it on the frame (with no damages on the way!). Great experience, strongly recommended!

UPDATE: Matt came through!…read moreWorked with his District Manager to get approval to exchange our saggy mattress for a new one. Thank you, Matt! Says a lot about trust & integrity. Appreciate Matt & Mattress Firm doing the right thing. ** DO NOT CUTOFF TAG ** We weren't told it would eliminate the warranty. Less than 2 years later, our firm mattress is now sagging. When we bought it, we were told a 1.5"+ sag = replacement. Matt at Castle Rock location says he's trying to help, but nothing has happened. I'll provide update if something does.

Holly was great to deal with and answered all our questions thanks again for everythingread more

I will only buy furniture and mattresses from here going forward. I have let my kids and friends…read moreknow as well. The mattress i just got was significantly less than Costco and of higher quality, and the manager of the store was very helpful without pushing more than I need. tell your friends - this is the right answer.

From the owner: We sell all NEW Mattresses, Living Room, Dining room furniture and more, all 30-80% below retail…read morejust by keeping our overhead cost low and setting up priority times. Everything is name brand straight from the manufacture and is all first come first served until we sell out.

Great Local Small Business. The owner is eager to help anyone at anytime. The staff overall is very…read morecustomer oriented. Being in Retail is hard, people can seem demanding and down right condescending. The staff seem to know how to handle rude and unrealistic expectations from customers with class. For those who complain about parking...think about the customer base Sears has. Elderly folks who frequent the store because they know the name brand. Be courteous & park somewhere else if you are not shopping at Sears. It's not nice to make our elderly citizens walk farther because you are young & lazy.

I've been to the other location in the past and just recently went in to get repair parts for our…read morewasher and dryer. Scott was very helpful and pulled down all the part numbers, wrote them down and priced them out for me. My wife and eventually decided that it was time to replace, rather than repair so we went looking at the Sears Outlet store and another big box home improvement store but the set we found (and the price we wanted) was at this store. We got great service, a great price and super fast delivery. I read the reviews of the other location but I understand there is a new owner and I did not experience any poor service at this location.

It took me two trips and two weeks to get my new bed but I finally did and we are so happy! We are…read moreno longer tired of being tired! The first time we went into check out potential purchases we worked with Shane, and although he tried to get us to buy the mattress that night he wasn't too pushy. He answered all of our questions and was very helpful. The second time we came in to buy our bed, Shane wasn't around but the manager gave Shane credit for the sale anyways; I thought that was really nice. Of course, because we had waited a week to come back they had sold all of the style we were interested in and we had to wait another week for the shipment which kind of sucked, but the manager made it worth our while. This store was clean and the staff was friendly and helpful and I didn't feel like I was being pressured or hovered over to make my decisions. I would recommend this location to friends and family. We LOVE our new Tempurpedic Cloud Luxe! Even if we didn't, it's nice to know that not only does Tempurpedic have a return policy, but this store does as well, they even do trade ups if you aren't happy! The delivery service was on time and were in and out of our place really quickly, we appreciated that as well.

Awful experience it's better to purchase online because they don't tell you about extra deals and…read moreyou can't return the mattress unless you go in person and pay $200. They don't let me return for 3 days because they are too busy during sales days they said I have to go back when the sales are over.

Great team they help with everything and actually care about us. Best mattress I've ever had and…read morethe frame takes it over the top!

I bought a LGE washer dryer tower. I got a fair price on an unboxed scratch unit. Salesperson was…read moregreat but others in the company dropped the ball a couple times. The delivery was tough to get done. First dispatcher was good but had to reschedule with store after calling second dispatcher that insisted, that I got a call from drivers during first attempt but did not. My call to and msg to "The Presidents Line" was not responded to. Guess it's just there to talk to the universe. It's tough to get rebates through their system done but the IT online guy was helpful. I've bought my appliances for the past 15 plus years with them but will be shopping and possibly using other sources especially because of the lack of the managements concern and some grumpy employees. Many details left out but this could be a short story. All that matters now is my renters have a working unit.

I purchased a new in the box trash compactor Wednesday, Jan. 14th, 2026 from Appliance Factory…read more Discovered the old one was fine, just required some minor maintenance. Never opened the box or unloaded it from my truck. Kept it less than six hours. Immediately took it back to appliance factory. Customer service rep said they didn't do refunds without corporate approval.Well, a day later the refund was approved, but I had to pay a $495.00 re-stocking fee. Everyone I spoke to used the same refrain, "I don't make the rules". I don,t blame the employees I blame corporate for making customers so uncomfortable doing something as basic as making a return. I give them a "ZERO"! I will never shop there again.

What a great experience we had at Mattress Firm in Highlands Ranch. We were greeted by Matt when we…read morewalked in. We already knew what type of mattress we were in the market for. He guided us through the store and gave us different options as far as brands, price point and recommendation's. He gave us time to try out each mattered and e-mailed us all the specs on the ones we were interested in. He was professional, knowable and friendly. We did come back later to purchase our mattress at Mattress Firm. Thank you Matt for everything!

It's not everyday I get to write a review about a mattress store, but I had such an AWESOME…read moreexperience at the Mattress Firm store in Highlands Ranch (off of Dorchester) that I was compelled. First, I was immediately greeted by a friendly Sleep Expert named Taylor S. Second, he listened to what I was looking for and immediately had a couple options he laid out for me. There was a wide selection from value products to luxury products. There were plenty of options that fit our budget and were reasonable in price. He spoke to the pros and cons of each product and was a wealth of knowledge. Taylor was also super helpful in answering my many questions and knew the ins and outs of the business. He was like a walk encyclopedia of the products. At no time during the visit did I feel pressure to buy anything which was really nice. Third, at one point during my visit I needed some time to figure things out so I called my spouse to discuss. While he waited for me, he kindly helped another customer who had came into the store. I overheard him working with that customer, and he was just was personable and knowledgeable. Fourth, because we were purchasing items to be delivered out of state, my transaction was a little more complicated. He was super patient in working through the details and explained the whole process to me. I can't say enough good things about Taylor and Mattress Firm. We've been loyal customers in the past and this latest experience did not disappoint. I'd give him and the company more than 5 stars if I could!!! I'll be referring friends and family for sure! HIGHLY RECOMMEND!!

Blayne gave me the best experience I've had buyi g a mattress yet…read more He wasn't pushy, asked great questions, listened and gave me app options to better my sleep situation. I have back issues and was talked into a mattress that made them worse over time at the last place I purchased from. Blayne was knowledgable and sensitive to my needs. I will definitely be back and be referring people to him.