This place is awful. My wife is a customer here (or WAS) and recommended I make an appointment for…read moreone of our younger kids who wants to make the leap to contact lenses. The first sketchy element is that the link my wife kept sending me kept taking me to a google search with an alternate name. It appears that they do business under two different names which is kind of shady. But the big problem is that when you try to schedule an appointment on their website, it asks you to choose three different times. This is really bad because in this area many people have jobs and families and you can't just bank on some random time MAYBE being available. So I tried to call in the morning and nobody answered. I tried to call again in the afternoon after I made the appointment and again nobody answered. This was for an appointment the next day. I got two auto-texts saying "sorry we missed your call" so I replied to the texts saying I have a job and four kids and I can't be left hanging on these appointments, and this is a bad first impression after my wife recommended this place. I get a call back FIVE minutes after that text from a someone sounding like a sorority chick who just got dumped by her boyfriend. Huge attitude immediately. She's like "Those are just APPOINTMENT REQUESTS, SIR! We have ONE appointment at 7:45am tomorrow." Okay, well the appointments I thought I signed up for were 2:15, 2:30, and 2:45. So I calmly asked why the website listed 12 appointments for tomorrow and 18 for the next day if none of those were really available. And she just kept replying to everything I said by getting increasingly loud and obnoxious so I finally said, "well I guess I will go to another practice then," and before I could even say thanks and bye, she hung up on me. After this conversation, a lot of stuff is even weirder as I think about it. If the appointments are "just requests," then why were there "no requests" listed today, "12 requests" tomorrow, and "18 requests" the next day? That's totally nonsensical because if nothing is guaranteed then why list ANY times that are definitely not available??? And if you're going to list some times, why not list them all? Still the worst is just the rudeness. If your instant response to someone texting that you made a bad first impression but TRYING TO RECTIFY THE SITUATION BY SETTING A FIRM APPOINTMENT is to call them back in a haughty tone, then perhaps you should not be employed in customer service. Or, maybe the front desk person was out today and I was called by a doctor. But that just makes things even worse. Anyway, imagine potentially gaining 5 new customers (the rest of my family) and instead losing one (my wife) with just one phone call! Amazing. Anyway btw I got an appointment at MyEyeDr in the Boro same day today and they were actually nice...

Went for an eye exam. Was told that I could pay $39 extra for an exam that wasn't covered by…read moreinsurance. If I didn't pay for it, "...then we might have to dilate your eyes..." to continue the exam. I didn't appreciate the implication that I "might" require my eyes to be dilated...but that if I paid an extra $39 then I wouldn't. Doubt I'll be going back there. And it's unfortunate because I've been going there for years without this exam. Anything to make more money I guess.

My contact supply was barren so I reached out to MyEyeDr to make a same-day appointment. My usual…read morepeople at Mosaic were completely booked up so I decided to see Dr. Papie at the Vienna location. Dr. Papie was extremely thorough, kind, and knowledgable. He had great bedside manner and took some extra time to explain why he was performing certain tests or asking me certain questions. The front desk was extremely kind and efficient and I was in-and-out with a year's supply order of contacts in the mail and a few extra packages to get me through the next few days. Parking was easy and it was not too busy which means I'll probably make my next yearly appointment here as well. Highly recommend.

Awful experience at this location. I apparently had the last appointment of the day and was 8 min…read morelate. In fact, was told by the rude receptionist that I should have been earlier since I was the last appt. Of course NO one (by phone, text, email) told me that I needed to be there early. The days of accommodating a customer is long gone with MyEye. Will not be going to any MyEye location again.

I had an unexpected eye emergency and needed to see a doctor ASAP! Doctor Son and Tyson's Eye was…read morea top rated option location in the Tysons Corner Mall that was able to fit me in at the end of the day. The COVID precautions / cleaning taken put me at ease in addition to the level of care and detail that the doctor and his assistants provided. I left my appointment feeling assured that I was in good hands with a proper diagnosis and have found my new eye doctor in VA!

My family and I have been going to Dr. Son and Associates, located next to LensCrafters in the…read moreTusons Corner Center for over a decade. He's an incredibly dedicated and excellent optometrist/optician who stays up to date on his field.

This place is the most disorganized unaware place I have ever tried to give my business to. First,…read morethey did not know how to look up my insurance and said I had to pay for the service covered by my plan. Then, once they figured that out they told me I need a referral from my PCM for an eye exam which is not a thing. They are absolutely clueless here. 100% would not recommend!!

They do not care if you are in an emergency (painful) situation)…read more I have been to Metro Eyes twice in the past 3 months. My first appointment was to get an eye check up and order glasses. The second was to check the pressure in my eyes. The Doctor at this Metro Eyes is very nice and educated. HOWEVER ---- I just called this morning, January 25, 2025, at 9 am. I woke up with some type of infection on my eyelid, most likely a stye. I called to make an urgent appointment. I was told by the front desk attendant that I would have to wait 24 hours to come in so my insurance could be cleared. I stated that I'm in pain and that I was confused because my last appointment was less than two weeks ago (where my insurance was accepted). He then told me that I could come in today, pay $200, then later, after my insurance cleared, I would be reimbursed. Metro Eyes of Vienna has lost me as a patient.

I have had chronic eye problems since I was a child, so have seen a number of ophthalmologists…read more Dr. Mitchell is the best of all of them and he has been exceptional in my opinion. If not for the care of Dr. Mitchell and his staff, I probably would not be able to see well enough to work any more. As a long term patient, I have been seen by most of the technicians and both Dr. Mitchell and Dr. Morin. My visits have been both routine checkups and emergency visits when I have had problems that needed immediate care. Without fail, they have identified what needed to be done and delivered a treatment plan that worked. At one point, Dr. Mitchell referred me to a specialist for a rare condition with serious health implications. I liked that he knew his limitations and was comfortable sending me to a subject level expert. When I researched the person I was referred to, I was pleased to learn that I was being sent to one of the best in the country! I have always been treated kindly and with respect. The doctors and staff listen to what I say and give thoughtful responses. They are really the best!!!

I wish there were an option to give 6 stars. Or 7. Dr. Mitchell is awesome…read more So 4.5 years ago I had him do my ICLs, which were fantastic because, as someone with vision in the -10 to -11 range in each eye, in addition to dry eyes, I was not a LASIK candidate. Those ICLs made it so that I didn't have to wear glasses anymore, and could see just like everyone else. Hooray! But then about 2 years ago, I had a corneal lesion (don't ask, you NEVER want to have one of those-- SO horribly painful) and that (likely) set off a downhill slide into ... CATARACTS. Yes, a 38 year old developing foggy vision, especially in the left eye, where I'd had the corneal problem. By the time I was 40 (earlier this year), my left eye was completely fogged and useless and my right eye was halfway fogged up. It was like looking through an opaque fogged up shower door all day long. I couldn't see squat. 40 year olds aren't supposed to have cataracts! Grandma and grandpa are! Well, in swoops the gallant Dr. Mitchell to save the day, yet again. During surgery, he pulled out the ICLs and the fogged up natural lenses and gave me crystal clear new lenses and now I'm seeing better (mid-range and distance) than I ever have. EVER. Even with the ICLs. (The reason for that is it's always better vision the fewer lenses there are - so natural + ICL is going to be worse than just natural.) Because I had an astigmatism to fix and they don't make toric multi-focals (and the Dr. says he thinks they wouldn't be that good anyhow because it's trying to do too much), I will always need (pharmacy-bought) reading glasses for the two feet or so in front of me, but sheesh! I can see again! I can read street signs! I can see leaves on the trees instead of just a blob of hazy color! I. Am. Thrilled. Marry me, Dr. Mitchell? :-)

I am writing this review with 2 days post op and with my new 20/15 vision! I had been looking to…read moreget LASIK for the past year and decided that this would the perfect time due to being able to work from home. A few things attracted me to EDOW: the convenient location (in Tyson's), the latest LASIK technology, the experienced doctors, transparent website with all the forms, risks, videos, etc. and it not being a massive chain. There was also a $1000 off promotion for PRK and Custom LASIK when I scheduled. I like that each LASIK procedure included a customized eye mapping to prevent some of the negative side effects (halos, glare, etc.) which I learned is not standard for all practices. The whole process was seamless from the initial free consultation that I was able to schedule for the following day to the post operative appointments. The initial consultation included a standard eye exam, cornea mapping, vision evaluation and eye health exam. Jon was extremely helpful in answering questions and explaining each step. My eyes were healthy and my corneas were thick enough so I was approved! I was able to schedule the pre-op, LASIK surgery and post-op immediately after the appointment. For the next two weeks, the tech instructed me to wear my glasses to allow my eyes to return to its natural shape. All the appointments are confirmed online which is very easy. The pre-op only took about 45 minutes. This is when my eyes were dilated, mapped, and the "true" prescription was assessed for the surgery. They also ordered my prescriptions through Friendly's Pharmacy for delivery to my home. The antibiotic and corticosteroid drops were delivered the following day. All very easy! The actual surgery day was about 2 weeks later at 2pm on a Thursday. I was in and out within 35 minutes! In the first room, Jon administered a bunch of drops (numbing, antibiotics, others) and also gave me a Valium. They also gave me glasses, eye shields, post care instructions and some lubricating drops for home. A few minutes later I walked to the LASIK suite where I laid down for the procedure. Dr. Kang explained each step and the expected feelings and sounds so I was completely at ease. I never felt any pain whatsoever. The first machine applied some pressure my eyes one at a time, my vision went temporarily blurry and then I was moved to the next machine to reshape the cornea. I focused on the green light and noticed the slight burning smell. But felt I absolutely no pain or discomfort at this point. The whole procedure lasted maybe 5-7 minutes. I then went a another room where Dr. Kang evaluated my eyes. I was then sent on my way! My vision was already was about the same as when I wore glasses just sensitive to light and a bit hazy. The first 2 hours were probably the most uncomfortable since my eyes felt heavy from the drops and I felt a bit dizzy. I napped with my face mask and new eye shield since my eyes just felt sensitive and tired. Two hours later I felt like a completely different person. I did wear sunglasses inside to avid glare and diligently began my eye drop regime. I was able to watch TV and that night without an issue. The following day was magical as I woke up with better vision than I had with contacts. I had very little dryness and none of the halos/glare/redness people talk about. That morning, I drove myself to for the post op where the optometrist said I had 20/15 and with almost no inflammation or discomfort. I even ran that afternoon. I would HIGHLY recommend this practice if considering LASIK. Everyone was extremely professional, knowledgeable and skilled. I attribute my speedy recovery and excellent results to them. Just remember those drops!!

doctors are great, but phone staff are totally useless. do…read morenot get eyes done with differnt focus. causes severe vertigo. paid $10k for edof and still need glasses. astigmatism in one worse than before. although dipaolo is a pain, go there. i know two patients who are very happy. best thing about cataract surgery is being able to drive at night.

Overall, it's a mixed experience with this MyEyeDr. Once you're in the pipeline to get your eye…read moreexam and glasses, the staff is pretty great. Dr Kaur was very friendly and patient with discussing my aging eyes and their eyecare. The optician (Marquis) was also very friendly and helpful in picking out glasses and steered me into the right options. But everything up to the eye exam with this place is frustrating. First, getting an appointment was strangely challenging. Had appointments cancelled on me twice (once because their online system apparently was not updated to reflect the doctor's availability which why do you have an online system at all then?? and the the other because the doctor had some kind of issue and had to call out which could be fair or could be a pattern of unreliability). Second, parking/directions at this location is plain stupid. The buildings in the area all are retail and residential but share space with the Metro. Signage is decidedly NOT clear about where you are supposed to park if you are going to any one of the many businesses in the buildings. The lot is all the way down at the end of the building with a basically hidden entrance to a subsection of the garage. The primary entrance to the garage smack in the middle is for ONLY the Metro and charges you a whopping $8 without any recourse for validation since it's all automated and there aren't even any parking tickets to show you made a wrong turn and just need to get out. Third, the front desk staff is strangely unfriendly nor helpful regarding their parking situation. Like I get that I was 5 minutes late but am I the only one that wants to know where to park their car without getting charged $8? Couldn't you send a heads up on where people should park in one of the thousand automated emails/texts you send to confirm appointments?

I am updating my previous review. The optical shop fixed my glasses. They seem to be good. I am…read morestill giving three stars because of the long wait.

They made a "mistake" with one eye (leaving fragment of old lens behind), which became inflamed and…read moreresulted in substantial loss of vision...then tried to charge me to correct their error! Also, their billing process feels like a very sophisticated "three-card monte" game, with numbers appearing and changing...and always increasing beyond the initial quote. I feel like I'll need to hire a forensic accountant to reconcile what they're trying to charge versus what they said the procedures would cost.

Not recommended. The wait times are outrageous. I put up with them in the past, however, the last…read morestraw came yesterday. I had a 3pm appointment but they called and said due to a cancellation, I could move my appointment up to 2:30pm. I accepted and arrived at there around 2:20pm. I then sat in the waiting room for over an hour! They actually asked me to come early and then made me wait over an hour. Nobody came over to me to apologize for the wait or even warn me there would be one. I told the person at the desk that I was leaving and not coming back. I also told them I wanted a refund of my copay. They better not attempt to charge me for the cancelled appointment.

This is the second time I have bought a pair of glasses from Warby Parker. I enjoy being able to…read moreselect a frame from a variety of different frames and have someone to help. They are relatively inexpensive as well for their products compared to other places I have shopped in the past (ex. Lenscrafters). Once you find a pair that you like and you're able to provide your prescription, your glasses will be shipped to your house within 7-10 business days. I've always gotten mine before the 10 days are up!

Walked in, prescription in hand, ready to buy glasses and no one greeted or offered to help us…read more Strange, but kept on looking for the right glasses. Two people of a certain race walk in and were immediately approached, greeted and helped. We were in the store for 10 minutes at that point. Took my bf's money to MyEyeDr down the block thank you.