This place is awful. My wife is a customer here (or WAS) and recommended I make an appointment for…read moreone of our younger kids who wants to make the leap to contact lenses. The first sketchy element is that the link my wife kept sending me kept taking me to a google search with an alternate name. It appears that they do business under two different names which is kind of shady. But the big problem is that when you try to schedule an appointment on their website, it asks you to choose three different times. This is really bad because in this area many people have jobs and families and you can't just bank on some random time MAYBE being available. So I tried to call in the morning and nobody answered. I tried to call again in the afternoon after I made the appointment and again nobody answered. This was for an appointment the next day. I got two auto-texts saying "sorry we missed your call" so I replied to the texts saying I have a job and four kids and I can't be left hanging on these appointments, and this is a bad first impression after my wife recommended this place. I get a call back FIVE minutes after that text from a someone sounding like a sorority chick who just got dumped by her boyfriend. Huge attitude immediately. She's like "Those are just APPOINTMENT REQUESTS, SIR! We have ONE appointment at 7:45am tomorrow." Okay, well the appointments I thought I signed up for were 2:15, 2:30, and 2:45. So I calmly asked why the website listed 12 appointments for tomorrow and 18 for the next day if none of those were really available. And she just kept replying to everything I said by getting increasingly loud and obnoxious so I finally said, "well I guess I will go to another practice then," and before I could even say thanks and bye, she hung up on me. After this conversation, a lot of stuff is even weirder as I think about it. If the appointments are "just requests," then why were there "no requests" listed today, "12 requests" tomorrow, and "18 requests" the next day? That's totally nonsensical because if nothing is guaranteed then why list ANY times that are definitely not available??? And if you're going to list some times, why not list them all? Still the worst is just the rudeness. If your instant response to someone texting that you made a bad first impression but TRYING TO RECTIFY THE SITUATION BY SETTING A FIRM APPOINTMENT is to call them back in a haughty tone, then perhaps you should not be employed in customer service. Or, maybe the front desk person was out today and I was called by a doctor. But that just makes things even worse. Anyway, imagine potentially gaining 5 new customers (the rest of my family) and instead losing one (my wife) with just one phone call! Amazing. Anyway btw I got an appointment at MyEyeDr in the Boro same day today and they were actually nice...

Went for an eye exam. Was told that I could pay $39 extra for an exam that wasn't covered by…read moreinsurance. If I didn't pay for it, "...then we might have to dilate your eyes..." to continue the exam. I didn't appreciate the implication that I "might" require my eyes to be dilated...but that if I paid an extra $39 then I wouldn't. Doubt I'll be going back there. And it's unfortunate because I've been going there for years without this exam. Anything to make more money I guess.

7/31/26 What a difference three years has made. The last…read morereview I wrote was a one star. If I had it my way, it would have minus five star. Good thing it wasn't up to me. As of today, the experience at MyEyeDr Of Vienna was outstanding. Meeting Dr. Edward Papie and Lab Consultant Connie was a very wonderful experience. It was nice to see the equipment for the eye exams cleaned in front of the customer(s) before being treated. One small task but super meaningful to the guest(s). Dr. Papier is very down to earth and I liked the look of the scrubs instead of a doctor in a suit. Consultation Connie McAllister (last name made up) was helpful explaining the costs and the discounts that were given because of my health insurance. Now I will say my eyes have change just a bit. Mainly my eyes are having trouble reading up close unless I remove my glasses. The exact condition...terminology escapes me right now. Nevertheless, Dr. Edward Papie explained what was going on and how to correct this change of eye sight. When the meeting with the Dr. Edward Papie concluded, I was introduced to Consultant Connie McAllister. Connie reminded me of someone I worked with long ago by some of her mannerisms. Connie was helping someone ahead of me so I waited patiently. The wait time did not take very long. While waiting, I saw a young woman who Consultant Connie was helping. The young lady I saw appeared to be watching my every move. Now whether she was actually watching me or not, I like the idea of being watched. Consultation Connie finished with current client and was now able to concentrate solely on me. Connie explained the costs, type of lenses and transitional lense color I wanted. On this aspect, I have to say transitional lense colors have expanded in color choices since the two original colors of brown and gray were offered. I decided to go back to the amethyst transitional lenses I originally had. The first time I aquired amethyst lenes, I was unaware they existed until aquiring them by accident. Consultation Connie repeated back the order I wished to obtain. After receiving my conformation on the oder, Consultant Connie placed the order for my new lenses. We are now approaching one week since ordering the new lenes. I look forwards to seeing what these new lenses can do. Removing my glasses to read up close again and again is getting rebarbative. Two more weeks to go.

My contact supply was barren so I reached out to MyEyeDr to make a same-day appointment. My usual…read morepeople at Mosaic were completely booked up so I decided to see Dr. Papie at the Vienna location. Dr. Papie was extremely thorough, kind, and knowledgable. He had great bedside manner and took some extra time to explain why he was performing certain tests or asking me certain questions. The front desk was extremely kind and efficient and I was in-and-out with a year's supply order of contacts in the mail and a few extra packages to get me through the next few days. Parking was easy and it was not too busy which means I'll probably make my next yearly appointment here as well. Highly recommend.

I've been seeing Dr Son for more than a decade. I'm really hesitant to write this review because…read moreI'm not going back there again. For my last appointment, I messed up the schedule (no reminder from the office), I thought my appointment was half hour later than my actual appointment. While I was almost at Tysons Mall, I received a phone call from the front desk asking if I was going to be there. That's how I realized i put down the wrong appointment time. So I asked the front desk should I reschedule the appointment. Knowing I was already almost in the garage, the receptionist told me I can still come in. So I arrived 10 minutes late for my actual appointment. When I arrived, the technician promptly took me to do a quick examination and sent me to the room for Dr Son to arrive. Dr Son came in without any greetings, no facial expressions. I immediately apologized for being late. He had no response to my words. Immediately he started the vision test, but very obviously not as thorough as before. He finished the examination quicker than usual and told me my vision hasn't changed a bit. I told him I feel my current contacts can't see far enough, I wanted to adjust it more for driving. He told me I can see far enough according to the test he just did. Then walk out without a word. I looked at my watch, from the time I walked in until Dr. Son left the room, it's less than 10 minutes. For all the years I've seen Dr Son, this is the only time I had the schedule wrong and arrived late. I don't think I deserved the passive aggressive attitude from him. If I was really that late or caused any inconvenience for his time, they could simply reschedule me. Not going there again.

I went to this business on May 11 to get an updated prescription for glasses. The doctor…read moresupposedly found some scarring on my cornea -- nobody had ever said anything avout scarring before, and nothing has happened in many years to cause scarring. However, the doctor refused to provide an updated prescription. instead, she referred me to another eye doctor that has been playing its own games with me. Best case scenario, it's very unlikely that I'll have glasses with a current prescription until at least September. Four months to get new glasses is entirely unacceptable.

The Doctor is very patient and helpful. Wonderful clinic! The staff was helpful and nice too. My…read morepersonal fav is shifa!

Such a wonderful place! Doctor is so understanding and patient! The staff is wonderful and very…read morekind! Definitely would recommend and definitely will be coming in the future!

I have had chronic eye problems since I was a child, so have seen a number of ophthalmologists…read more Dr. Mitchell is the best of all of them and he has been exceptional in my opinion. If not for the care of Dr. Mitchell and his staff, I probably would not be able to see well enough to work any more. As a long term patient, I have been seen by most of the technicians and both Dr. Mitchell and Dr. Morin. My visits have been both routine checkups and emergency visits when I have had problems that needed immediate care. Without fail, they have identified what needed to be done and delivered a treatment plan that worked. At one point, Dr. Mitchell referred me to a specialist for a rare condition with serious health implications. I liked that he knew his limitations and was comfortable sending me to a subject level expert. When I researched the person I was referred to, I was pleased to learn that I was being sent to one of the best in the country! I have always been treated kindly and with respect. The doctors and staff listen to what I say and give thoughtful responses. They are really the best!!!

I wish there were an option to give 6 stars. Or 7. Dr. Mitchell is awesome…read more So 4.5 years ago I had him do my ICLs, which were fantastic because, as someone with vision in the -10 to -11 range in each eye, in addition to dry eyes, I was not a LASIK candidate. Those ICLs made it so that I didn't have to wear glasses anymore, and could see just like everyone else. Hooray! But then about 2 years ago, I had a corneal lesion (don't ask, you NEVER want to have one of those-- SO horribly painful) and that (likely) set off a downhill slide into ... CATARACTS. Yes, a 38 year old developing foggy vision, especially in the left eye, where I'd had the corneal problem. By the time I was 40 (earlier this year), my left eye was completely fogged and useless and my right eye was halfway fogged up. It was like looking through an opaque fogged up shower door all day long. I couldn't see squat. 40 year olds aren't supposed to have cataracts! Grandma and grandpa are! Well, in swoops the gallant Dr. Mitchell to save the day, yet again. During surgery, he pulled out the ICLs and the fogged up natural lenses and gave me crystal clear new lenses and now I'm seeing better (mid-range and distance) than I ever have. EVER. Even with the ICLs. (The reason for that is it's always better vision the fewer lenses there are - so natural + ICL is going to be worse than just natural.) Because I had an astigmatism to fix and they don't make toric multi-focals (and the Dr. says he thinks they wouldn't be that good anyhow because it's trying to do too much), I will always need (pharmacy-bought) reading glasses for the two feet or so in front of me, but sheesh! I can see again! I can read street signs! I can see leaves on the trees instead of just a blob of hazy color! I. Am. Thrilled. Marry me, Dr. Mitchell? :-)

On May 11, I saw my regular eye doctor to get an updated prescription for my glasses. Instead of…read moreupdating my prescription, she referred me to Eye Doctors of Washington because of supposed scarring on my eyes. The earliest appointment I could get was on June 23, almost a month and a half away. To make it worse, although I live in Tysons Corner, I could only get an appointment in their inconvenient (to me) Chevy Chase office instead of their Tysons office. At the appointment, instead of updating my prescription, the doctor prescribed medications for supposed problems that have never been diagnosed before. I now have to go back to that inconvenient office on August 31, which means I'm stuck with my outdated prescription until at least sometime in September -- unless they come up with another excuse to delay things even further. From first doctor appointment, it is going to take at least four months to get glasses with a current prescription. That kind of delay is entirely una.

My appointments and LPI procedure with Dr. Mantravadi and the MAs were great. All were efficient,…read moreknowledgeable, courteous, and had great bedside manner. Ekaterina, their front desk person, said she would not schedule my follow up appointment due to a balance on my account after I had previously asked for an itemized receipt and EOB. I had mentioned I was on my spouse's insurance and needed to follow up since I had been incorrectly billed and was trying to get that sorted out before I made payment since I had every intention in paying my balance. The other front desk person, Mia, overheard and provided me with the information I requested and apologized. I am honestly uncomfortable returning to the office because of this interaction. Ekaterina is unprofessional, displays attitude in conversation and tone and is a poor representation of the practice. Working in healthcare, I am well aware of frustrations with insurance companies and knowledge of social determinants of health, so it is disheartening to encounter other personnel in the field who are poorly versed in competence training and present judgmental, rude, and unprofessional demeanor in the healthcare office setting.

Buyer Beware! Got an…read moreeye dr exam June 4th. Prescription had changed slightly, so looked at new glasses and frames. Based on insurance coverage, was quoted $303.00 out of pocket price but was also told that my insurance coverage (which covered $361.00 of the purchase price) would not kick in until early August (12 months after my last eye glasses purchase). No problem I told the salesperson, I'll wait until mid August before buying. That's OK, the salesperson said, we can get you the $303.00 out of pocket price even if you make the purchase now. After a couple of weeks delay to comparison shop, I decided that if I could get the $303 price, I would buy the glasses. While they were not a necessity, buying the glasses before mid August would ensure that they arrived in the summer, making it a lot easier for me to pick them up/deal with any potential adjustment issues before I was unable to get to the store for multiple weeks beginning in early September. Returned to the store, double checked/confirmed that the $303 out of pocket price would be all that I would pay for the glasses despite buying them early, and made the purchase Glasses arrived in early July. Everything was fine until mid to late August (conveniently after the 30 day glasses return period) when I got $361.00 bill . Called MyEyeDr's billing department to complain and was told to talk to the Dunn Loring store directly. Made my first visit to the store in early September. Talked to one of the employees about the bill; he told me me he didn't understand why I had been billed either and said he would talk to MyEyeDr's billing department. After not hearing back from the Dunn Loring store for ~6 weeks (and getting a second billing notice from MyEyeDr), I went back to the Dunn Loring store. We're still waiting to hear from the billing department, I was told, but once we do, we will get back to you immediately. After another ~4 weeks (and a third billing notice from MyEyeDr), I called MyEyeDr's billing department to ask what the holdup was responding to the Dunn Loring store's query. No holdup, they said. The Dunn Loring store had talked to them and told them that despite telling me that my insurance coverage would not be usable for this purchase, I had vehemently insisted that I wanted to purchase my glasses as soon as possible at the full, pre-insurance price ($664). Furthermore, since the bill was nearing 3 months overdue, they would be turning it over to a collection agency for non-payment shortly. When I told them that what they had been told was a bunch of BS and that I would like a little more time to confront the store about their fabricated story, my request was denied. I will never be doing business with MyEyeDr again and I HIGHLY recommend that you don't either. However, if you decide to do so, it is imperative that you get EVERYTHING IN WRITING AND SIGNED by one of their employees, since if what you are told is not what occurs, you can be assured that everything will be done to not honor what you were promised.

I am updating my previous review. The optical shop fixed my glasses. They seem to be good. I am…read morestill giving three stars because of the long wait.

I have been seeing Dr. Weber for about six years. She has performed a corneal transplant and…read morecataract surgery. At every point and in every respect she has been the consummate professional. Friendly, open to questions, and highly successful in her treatment of my eyes. I trust her completely. Everyone in the practice has treated me with courtesy, and been efficient with use of my time. I highly recommend the practice.

I have received excellent care from Dr. Weber and the staff at Mitchell Eye Institute. Dr. Weber…read moreis very caring, while professional and knowledgeable. She has the best bed side manner and helped me to relax , as much as I could before each of my surgeries. I had lens stabilization, due to cataract surgery, not performed by this clinic approximately 14 years prior. Dr. Weber explained what each aspect of the procedure, in detail and a way that I could understand. She was patient and allowed me to ask questions. What I really admired about her is that the visits were not rushed, she actually took the time to wait and answer any and all of my concerns. I highly recommend Dr. Weber and this office. I did have the opportunity to meet Dr. Morin and Dr. Mitchell, they were also very pleasant. The office is very clean, and spacious, but only one bathroom stall.

This is the second time I have bought a pair of glasses from Warby Parker. I enjoy being able to…read moreselect a frame from a variety of different frames and have someone to help. They are relatively inexpensive as well for their products compared to other places I have shopped in the past (ex. Lenscrafters). Once you find a pair that you like and you're able to provide your prescription, your glasses will be shipped to your house within 7-10 business days. I've always gotten mine before the 10 days are up!

Walked in, prescription in hand, ready to buy glasses and no one greeted or offered to help us…read more Strange, but kept on looking for the right glasses. Two people of a certain race walk in and were immediately approached, greeted and helped. We were in the store for 10 minutes at that point. Took my bf's money to MyEyeDr down the block thank you.