I've been seeing Dr Son for more than a decade. I'm really hesitant to write this review because…read moreI'm not going back there again. For my last appointment, I messed up the schedule (no reminder from the office), I thought my appointment was half hour later than my actual appointment. While I was almost at Tysons Mall, I received a phone call from the front desk asking if I was going to be there. That's how I realized i put down the wrong appointment time. So I asked the front desk should I reschedule the appointment. Knowing I was already almost in the garage, the receptionist told me I can still come in. So I arrived 10 minutes late for my actual appointment. When I arrived, the technician promptly took me to do a quick examination and sent me to the room for Dr Son to arrive. Dr Son came in without any greetings, no facial expressions. I immediately apologized for being late. He had no response to my words. Immediately he started the vision test, but very obviously not as thorough as before. He finished the examination quicker than usual and told me my vision hasn't changed a bit. I told him I feel my current contacts can't see far enough, I wanted to adjust it more for driving. He told me I can see far enough according to the test he just did. Then walk out without a word. I looked at my watch, from the time I walked in until Dr. Son left the room, it's less than 10 minutes. For all the years I've seen Dr Son, this is the only time I had the schedule wrong and arrived late. I don't think I deserved the passive aggressive attitude from him. If I was really that late or caused any inconvenience for his time, they could simply reschedule me. Not going there again.

I went to this business on May 11 to get an updated prescription for glasses. The doctor…read moresupposedly found some scarring on my cornea -- nobody had ever said anything avout scarring before, and nothing has happened in many years to cause scarring. However, the doctor refused to provide an updated prescription. instead, she referred me to another eye doctor that has been playing its own games with me. Best case scenario, it's very unlikely that I'll have glasses with a current prescription until at least September. Four months to get new glasses is entirely unacceptable.

I went here during a very busy afternoon on Saturday, August 29, 2026. The mall was packed and…read moreWarby Parker was doing some solid business as well. I didn't buy anything. I just had a 4-year old (ancient in eyeglasses years btw) pair of Warby Parker wide-sized eyeglasses called the Aubrey that I needed some work done on. I was greeted by a friendly lady whose name, sadly, I did not get despite the fact that she was so cool about bantering and making friendly chit chat. She also wore eyeglasses but other than that I'm sad that I can't be more specific. I told her that I needed some work done on my Aubrey and she proceeded to check me in. I was especially appreciative of her patience while I tried to figure out which one of my many email addresses was associated with the store. So anyway, she checked me in and then I just chilled on one of the benches with my mom for a short wait until Adam fetched me. He was super friendly and also down for chit chatting. I especially appreciated how cool he was with my awkwardly hilarious squinting at him and everyone and everything else while he worked on my eyeglasses -- yeah, my vision is unhinged. Lol. Anyway, this particular Warby Parker store had a great, welcoming vibe. I love the concept of checking in the customers and I love that there are benches where you can relax while waiting. Warby Parker is super modern in the way they do eyeglass retail. Love.

Usually eyeglass stores are like car dealers, where you have to fight them off with a stick - but…read morethe employees at this store didn't even greet us, let alone offer any kind of assistance as my sister & I walked around trying on frames. And the store was basically empty, so they were literally just standing in the middle staring at their phones. I asked one lady a question, and she did answer it. But that was that. Not even a follow-up "do you need anything else?" We left after maybe 15 minutes of looking around, and they didn't even say goodbye. Weird. ‍

On May 11, I saw my regular eye doctor to get an updated prescription for my glasses. Instead of…read moreupdating my prescription, she referred me to Eye Doctors of Washington because of supposed scarring on my eyes. The earliest appointment I could get was on June 23, almost a month and a half away. To make it worse, although I live in Tysons Corner, I could only get an appointment in their inconvenient (to me) Chevy Chase office instead of their Tysons office. At the appointment, instead of updating my prescription, the doctor prescribed medications for supposed problems that have never been diagnosed before. I now have to go back to that inconvenient office on August 31, which means I'm stuck with my outdated prescription until at least sometime in September -- unless they come up with another excuse to delay things even further. From first doctor appointment, it is going to take at least four months to get glasses with a current prescription. That kind of delay is entirely una.

My appointments and LPI procedure with Dr. Mantravadi and the MAs were great. All were efficient,…read moreknowledgeable, courteous, and had great bedside manner. Ekaterina, their front desk person, said she would not schedule my follow up appointment due to a balance on my account after I had previously asked for an itemized receipt and EOB. I had mentioned I was on my spouse's insurance and needed to follow up since I had been incorrectly billed and was trying to get that sorted out before I made payment since I had every intention in paying my balance. The other front desk person, Mia, overheard and provided me with the information I requested and apologized. I am honestly uncomfortable returning to the office because of this interaction. Ekaterina is unprofessional, displays attitude in conversation and tone and is a poor representation of the practice. Working in healthcare, I am well aware of frustrations with insurance companies and knowledge of social determinants of health, so it is disheartening to encounter other personnel in the field who are poorly versed in competence training and present judgmental, rude, and unprofessional demeanor in the healthcare office setting.

I have used Visionworks in Tysons for years. I like Dr Kraft (the OD). That said for the last…read moreseveral years their selection and service has continued to decline. I recently (December 30, 2025) ordered a new pair of glasses through their insurance program as my current set was damaged. They said 2 to 3 weeks. Historically, they would deliver glasses in around a week to 10 days. Have been checking in since January 15 and have been told probably 10 times my glasses would be ready in 3 to 5 days. It is now February 5, 2026, and I was told today that my glasses weren't ordered until January 24 and they likely won't be ready until the week of February 16. The employees are nice but clueless. How can you say an order will be ready in 3 to 5 days for weeks and then tell me on February 5 that the glasses weren't actually ordered until January 24. All while I had spoken with them multiple times and was continually told the 3 to 5 days line? Meanwhile I am running around like a Cyclops with basically one good lens in my glasses. At least I am providing entertainment for my wife. I will be taking my future business elsewhere.

Pretty awful. Ordered a pair of glasses and was told that they would be ready in two weeks. I…read morecalled multiple times and was told by the automated service that they were enroute and would be received in 3-5 days. After waiting that period of time and not hearing anything, I called the store and spoke to someone who told me that they were still being processed and wouldn't be ready for a couple of weeks. They couldn't explain the discrepancy between their system and the automated one. Regardless, had I known about the extended delay (because I actually need them now), I'd have gone elsewhere. Frustrating.

Dr. Han has been my Primary Eye Doctor, since 2007. He is thorough, professional and on time. His…read moreexam has corrected my headaches. His office is friendly, knowledgable and he accepts my insurance! Teachers, you should appreciate that! Several times I have sent my students to him and once he did a huge favor for me and my student, he fitted a child with glasses without pay. I recommend Dr. Han without hesitation! He is very experienced with young children, as well as, adults.

He's the best! I actually give him a 4.8 because the service isn't free! ;-). Been going to him for…read moreyears. Very nice and patient with me, but more important thorough and professional.

I really used to love this place, thought the doc's were very concerned and compassionate. I know…read morethey are very good but, fast forward 10 years and my OV was very curt and well, lack of any sort of empathy. Seemed like the were more concerned with doing a $1500 laser treatment, that was not covered by insurance then to fix my problem with my insurance. Also, I could not help but notice the number of 1 star reviews on this page for this office. Very disparaging, so I am not going to go back. I ended up booking an appointment with Dr. John Josephson M.D. on a recommended referral from another eye doc.

Julie Leigh has no clue what she's doing. NONE. ZERO. Stay AWAY!…read more I could write a library, but that would be time and energy wasted. I refuse to waste my life on incompetence like that. A word to the wise....

Wonderful service and selection! My go to spot for eyewear!…read more Thanks Michael for assisting us!

Eric is very nice and a professional. They also have a great selection of glasses - some more…read moreunique styles along with all the classic brands etc.

You know... I used to go to this location annually for glasses when I lived in McLean. My eye…read moredoctor is right next door and it was convenient. Today, 4/23/26, I went in to waste time before my eye exam and peruse through the selection of new frames. I generally spend $2-3k a year on frames. When I walked in, no one greeted me or even acknowledged I was in the store. That was a first. Generally at this location everyone is friendly and helpful. Both workers were engaged in non-work conversation. My daughter and I overheard them speaking. There was no way they could have missed us. We were the only ones in the store. As we worked our way down trying on various frames, another Caucasian lady barely crossed the threshold into the store when one of the workers broke their conversation, and while walking briskly past us, screamed across the store, ' Ma'am, may I help you??'' I looked at my daughter and remarked to her that we'd been in the store for 5 minutes and no one even acknowledged we were there. I wondered if this was a racial issue. As the worker and the woman made their way closer to where my daughter and I continued to try on frames, the worked said, 'Could you move? I'm trying to show her something.' I said, 'Excuse me??' He responded, ' Move so I can show her something.' I said, ' Are you asking me to step aside??' He just waved his hand at me to move. At that moment, my daughter and I were convinced we were being treated poorly bc we're black. My daughter and I walked to the counter to find a manager bc that type of behavior will not be tolerated. A man walked from behind the glass and said, ' What do you need?' I asked him if he was the manager. He kind of agreed that he was kind of the manager. I explained to him what just happened and told him, and the other worker who had by then walked over, that his behavior was rude, dismissive and disrespectful. The worker half heartedly apologized and the so called manager said he would talk to him. I have no doubt the whole ordeal was forgotten the minute we walked out. I'd like to think LensCrafters is better than this. What I can say is that training is in order. I was absolutely livid and in all likelihood will never step foot in this location again. They absolutely do not deserve my business.

i got an agent that pressured me to buy, left me to sip his drink and had no knowledge of sales…read moremanners. I wish I requested Mr Dayvon. Many customers are pleased with Mr. Dayvon.

They have the most caring and knowledgeable doctor there her name is Dawn Williams. She is…read morefantastic. If you have to go there make sure you ask for her. She is so so sweet. One of the best.

I purchased a pair of Vera Wang eyeglasses here in the summer of 2025. They broke (not through any…read morenormal wear and tear) in April 2026. The person at the eyeglasses counter examined the glasses and said that she would speak to the practice manager about replacing them, possibly getting the manufacturer to replace the frames for free. I've called four times to see where we are with this. The eyeglasses person now no longer works there, and every person who talks to me says they will check with the practice manager and get back to me. Never happens. I had thought I could shame them into doing the right thing but now I see that this behavior, treating their customers like dirt, is how they do business. I will call this one a loss and move on.