If I could give them zero stars, I would. Kid ran out of gas on the freeway, in an area with limited reception. Called AAA, they sent Smitty's out twice, and twice Smitty's did not go out. 3 hours later, two calls to a 2nd tow company and multiple calls to AAA, another company got my kid help. I personally spoke with Smitty's and they told me it was not their area, that was not true!! I have now heard from AAA plus two other local tow companies, that it was indeed their area to cover. read more

Excellent service. Leo came to pick up my car. Helped me try and jump start it and diagnose it. Alas we couldn't fix it then and there. Definitely will call them next time I need to tow in Goleta. read more

The driver Kyle H. was on time asked the right questions and was the consummate professional. Thank you Smitty's for the service and the professional who works for you. A gentlman!! read more

I just have to say LEO at Smitty's towing just saved the day. He also loaded and unloaded my car so carefully and I was so pleased. I went to get a new car battery at an auto shop and they installed it wrong and shot the fuses and had to get it towed. I was so tired and mad. But when Leo came he answered all my questions, tried to help, listened to my story, and made such a difference. Even when everything goes wrong, when someone delivers such excellent customer service, it makes everything better. To Smitty's towing, please make note of his excellent service. What an incredible company. This is my second time dealing with Smitty's and I am always happy with everything they do. You can trust this company! Thank you Leo! read more

I always call Smitty's when I need towing assistance. I've used them many times from everyday tow jobs and battery charges to large vehicle removal and property clear outs. The back office is super helpful and the guys in the field are always courteous and patient. Do yourself a favor and call Smitty's when you need help - Greg and his crew are the best! read more

Our obscure roadside assistance plan sent us on a runaround. Kyle rode it out. He directed traffic, guided us and put up with several new plans. He understood that we were panicked and stressed. Thank you Kyle. You made our roadside emergency much less traumatic. read more

kyle & Mike's kind & effective professionalism, untiring effort expertise, personable manner, commitment to customer satisfaction & patient assurances were invaluable resulting in, thankfully, a job WELL DONE!! With my sincere gratitude RS read more

Beware of this company. I mistakenly hired them to jump my battery. The guy who showed up took my money, but did not know what he was doing. He told me the battery was draining due to the anti-lock theft system being on. He told me to contact the dispatch, but they said they would/could not help me. However, they refused to give me my money back. do not use this company. read more

NEVER AGAIN. I waited FOUR HOURS. FOUR HOURS, they couldnt figure out where I was, even with very specific directions, including a map. I only used them because of an emergency, which they managed to make worse. Do not use this service. read more

Viktor carefully loaded my low 1950 Chevy onto the flatbed. It was worth the hour wait to have such competent friendly service.

This feedback is for everyone to see about Mike.What a terrible thing it is for a car to have a flat tire on the highway. Mike arrived in 15 minutes. Professional and friendly. I was so ashamed that I didn't tip him. But Mike, do you feel the sweetness of Coke? I really appreciate working so late, especially this Sunday. Anyway, let the boss see this message and ask him to give him more at the next meal.I will go to your company to tip you next time I am free read more

I can't remember the last time I experienced such deceit and impudence! Before I went in to pick up my car (which was there due to a misunderstanding), a representative of theirs said that the total charge was going to be around $300. I made plans accordingly so that I didn't have to pay an "after-hours fee" to retrieve the car that night, which is totally nonsensical as the business boasts being open 24 hours and the rep indicated that she was on-site. When I went there the next day, the actual charge was about $200 more than what the rep promised due to an overnight fee. Their policy is a laundry list of BS excuses for piling fees upon fees and then some! When I voiced my frustration to the manager, he essentially told me to shut up. Pray you don't have to deal with these liars! read more

Everyone at Smitty's Towing has been extremely helpful, knowledgeable and polite. Especially, Kyle H, he has helped our family more than once tow some big trailers without any problems. Smitty's is a great team of employees and gets my highest recommendations! Go Kyle!! read more

Smittys left my stranded and would not help me AND they accused me of conspiring to defraud my credit card company by saying I said I would dispute the charge with my credit card company. I told them I was going to dispute the charge with AAA to try to get reimbursed because it was not a convenience tow I was stranded because my hitch on my trailer broke. They were mad because originally they were going to tow me but I asked AAA to see if there was another tow company who wasn't having me wait 3-4 hours not knowing that AAA had to first cancel the request before they could search for someone else to tow. So when there wasn't anyone else who could tow, Smittys declined further requests to tow me. So when I called Smittys their supervisor said I was yelling at their dispatch snowflakes and wasn't going to help a stranded person. I raised my voice because I wanted to know why they kept declining a request to tow. So yes I was yelling because was it only due to the fact AAA cancelled the first request? Not at anytime did I curse at any snowflakes. I asked them why they were declining the requests and said I'd pay out of pocket for a tow that I just needed help. They didn't care. I then said I realize why they were only a 3.9 review on Yelp. Please use another tow company. And to the snowflake dispatchers who had to wait for some 'b' to tell they weren't going to tow me, grow a pair guys. read more

Corrupt company that has a contract with Santa Barbara PD. $650 for a 24 hour impound. Terrible customer service over the phone and in person. The drivers are nice when they're on a AAA roadside call, but the woman in the office is awful. Likely the result of getting told off multiple times a day by justifiably angry people. This company and the business as a whole is the scum of this city. read more

Matt was very helpful and quickly changed our difficult flat on our trailer. He made an unfortunate situation much better.

Unusually great experience with our hybrid which needed charging. Leo was timely, professional, polite, super respectful with mask & social distance, and made a bad day good. Thanks, Leo! read more

Super helpful and very quick. Jay was the driver and he was very nice and good company in the car ride to the auto-shop. Highly recommend.

Was very pleased with their responsiveness and reliability. They gave me an ETA and held true to that by the minute. Even gave me a call to let me know they were on their way. It honestly made the whole process less stressful. Thank you!! read more

This place is so full of it. I went to get my car a little after 11:00 and it was gone--it had only been there for a few hours. When I called Smitty's, they told me that my car was towed around 10:00pm for overnight parking which makes absolutely no sense because it wasn't left there overnight. I had to make an appointment to come get my vehicle (which I've never heard of), and when I got there the office was locked. When I called again, they had no knowledge of the appointment and said they would send someone over in the next 30 minutes. The lady on the phone (Andrea) was extremely rude. Our conversation was by far one of the worst customer service experiences I have ever encountered. Thankfully, the tow truck driver himself (Josh) was very cool and helpful. He made it a priority to get me out of there as quickly and efficiently as possible. read more

They tried to get me to sign a form that basically ensured that they weren't liable for damages on my car, after the fact they had damaged my car (completely scraped my OEM carbon fiber front splitter bottoming the car out while lowering it) while my car was on the tow truck. I find this very fraudulent, and am absolutely shocked that I was even asked that question. I was then charged an additional $140 for them to bring another tow truck in and get my car off the initial truck without damaging it even further, because the initial guy didn't know how to tow a lower AWD car without causing damage. So I ended up paying a whole lot extra, for the companies mistake, and ended up with a damaged car. Wish I trusted my gut instinct and told the tower to just go home after watching him initially struggle with my car. read more

Great service! Kept me informed and arrived when they said they would. Mike was very helpful and friendly. Definitely went above and beyond towing my 1927 vintage car. Highly recommend them and will definitely call them again when needed! read more

We were stranded in Los Padres National Forest and they came within 30 minutes. The gentleman, was very helpful and polite. I believe his name was Lionel. Our battery was shot, due to the alternator. They towed us all the way to Baldwin Park. A total of 124 miles and thanks to AAA, we only paid $84 as after the 20 mile mark, its $3.50. I would recommend them. From the office staff to the driver. Thank you for making our experience painless and kid friendly. read more

Smitty's Towing - Thanks Leonel! I hope you made it back safe! - Towing Near Me - Goleta, California

Recently I had to help my son retrieve his car after it was impounded. I found Smitty's to be very polite and accommodating . I scheduled an off hour pick up on a holiday weekend . They were prompt , of course there was an extra charge . It's easy to want to be angry at them but they are just doing there job to impound vehicles for the police . read more

Leo was the homie. Super professional, good with what he was doing, and friendly. My car was in a gnarly spot and he managed to get it out I problem. Ive had bad experiences with tow companies before but Leo was dope read more

Prompt, professional, outstanding. Smittys towed us on Easter Sunday and was able to get us at Refugio state beach in 45 minutes. Price was very reasonable and we had a complication with our car during the towing process that the owner quickly took care of to ensure the safety of my car. Only calling Smitty's from now on read more

I've been waiting 3 hours for a tow and every time I call they say the driver willl call me with an ETA. That had still yet to happen. The last call I made they said he is down the street. Well 15 min later and nothing. read more

oo man smittys to the rescue again ..Mike was on time , clean and very professional .and Got me on the road fast

Gloria is the worst employee. This woman has the worst attitude I have ever experienced towards a customer as far as common cordial customer service goes. If I was her employer I would have her fired. I am clearly not the first, nor the last person she will treat this poorly and I suggest immediate attention to her managing of customers. She repeated told me to "let her talk" and she also went on to call me a "Karen". These type of slanderous gestures are unspeakable and should not be represented in a successful place of business. read more

Like the rating system says: yay! I'm a fan. I had to be towed not once but twice by Smitty's Towing, and they were very prompt and professional. Both times my man Logan provided a lift to my car and also drove me to my house. They gave me an estimate of 45 minutes, and they stuck to it. Lastly, to the guy who complained that they charged him $80 for a towing for a couple of blocks; hello, $80 is their base fare. That person does not calculate the time and wages of the tow truck driver to go to and fro where that individual was, so boo to those haters. Anyways, I rely on Smitty's Towing in the Central Coast area. read more

I just wanted to say thank you to your driver, Jeff! He was so helpful and kind when he delivered our broken down car this evening. I'm a Goleta/Santa Barbara local and he went above and beyond his job! Thanks again Jeff! Kimberleigh Brooks read more

Leo G was quick to come help me and my family, and could not have given better service. He helped get my van back home, and was able to diagnose the problem with my car while he was at it! Leo, thank you so much for everything, and I am still sorry I didn't think to get you a Blenders! read more

Big thank you to Leo G. and Smitty's. After work, as I walked to my car I first noticed my rear passenger tire was flat. I called AAA and they hooked me up with Smitty's. Leo G. Called and said he was on his way and within 30mins I flagged him down. He was friendly, quick, professional, and now I'm back on the road with a spare. Thanks again! read more

They rescued my ass BIG TIME...i was pulling a horse trailer, and ran out of gas on freeway. The tow truck driver was fearless and efficient. Brought me enough gas to get me to my destination, on a dangerous spot on the high way. None of that stupid where's your card Shit. This is life or death..Mann I was scared shirtless..Thank God for these guys...and a couple days later the company called to make sure everything had turned out okay ...nice customer service there....Scott, was my driver, I think. ,: ). Please drive safe-! ! GOD BLESS! read more

This was the worse experience I have ever had with a tow and storage company. They over changed claiming the time to move the vehicle was longer than usual. According to the police report, the vehicle was pushed to the curb and was not in the flow of traffic. Also, they over charged for storage at $92 a day. Refused to let my wife use their rest room. Took over 30 minutes to let me get into the storage yard to remove my personal items. Now, I get a notice from the DMV that they did not submit the title for the vehicle which I gave them since I did not want to repair the vehicle. By the way, I was an automobile claim adjuster and paid tow yards for over 30 year. read more

Smitty's, and specifically Beau, saved the day for me. My 2021 Corvette with 400 miles on the odometer got a flat on a Saturday at 3:30pm. The car has no spare so I called AAA and they dispatched Smitty's. I was told it would take an hour for them to arrive, but Beau was in the general vicinity when they received the call. He circled back and was there in 5 minutes! He knew time was of the essence if I stood a chance to get to a tire shop before closing. He tried to put air in the tire, but it didn't hold. He quickly got the car on the flatbed and we were off to Goleta. He gave me the name of 2 tire places to call while he drove. One, American Tire, said they would stand by for our arrival. They deserve 5 stars as well. They actually were able to patch the hole and I was back on the road at 5:10pm. Beau was incredible. If he represents what Smitty's is all about, they are the guys to call when you need a tow. read more

I've had to reschedule 3 times because they were over an hour late. Do not recommend if you want a fast tow service.

I accidentally locked my keys in the car (and thought that I would have to cancel my lunch plans because of it), so it's safe to say that I was not having the best day to start. Fortunately, however, Leo from Smitty's showed up to save the day! He arrived so quickly (about 10 minutes from the time I called), and with a big smile on his face. He got my car unlocked right away, so provided great service in that way, but was also just really nice to interact with overall. Super kind, friendly and seemed genuinely eager to help. I'll definitely be using Smitty's again as long as they have people like Leo working for them read more

Thank you Smitty's Towing! I locked my keys in may car. They arrived on scene within 15 minutes and had my keys out one minute after that. Super quick and super professional. read more

Miguel was awesome! Another company failed me hard but Smitty's came through! Thanks again Miguel!