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    Smitten

    4.0 (317 reviews)
    PriceyHair Salons
    Closed 10:00 am - 6:00 pm

    By appointment only

    Services - Smitten

    Blowout

    Hair extension coloring

    Hair extension removal

    2 More Services

    Hair extension services

    Hair styling

    Smitten Photos

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    Recommended Reviews - Smitten

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    Reviews With Photos

    Meral B.

    Great friendly atmosphere everyone was very friendly and professional I went in for a hair correction and Brook got it just right the first time

    Most unprofessional salon I've been to. They gave me uneven highlights around my hairline which are especially noticeable when I put my hair up as in the picture below. They refused to take any accountability or fix it free of charge. Said the dark areas were done like that on purpose for dimension. Sounds like they need go back to cosmetology school. All they had to do was add a few more highlights for a more seamless look but they wouldn't do it and I'm left with a botched outcome. Horrible customer service.

    Connie B.

    After a long hiatus from hair color (two tiny kids to blame for that), I brought a full head of virgin hair to Smitten. Was able to get a last-minute appointment with Su, who worked unbelievable magic on my hair. I wasn't sure what I wanted when I got in her chair, but she somehow read my mind and voila! I have Instagram hair now. Highly recommend Su! She's a color wizard. Also, shout out to the front desk staff who made it easy as pie to get me a last-minute appointment.

    Dark pic so harder to see - but top and bottom are different colors from the middle

    PLEASE READ THIS - THIS SALON WILL OVERCHARGE YOU AND REFUSE TO RETURN YOUR MONEY, EVEN IF YOU ASK THE PRICE AHEAD OF TIME OR DURING THE SERVICE I was told my $200 highlight would be under $300, even DURING my appointment, but paid $575 with tip ($475 w/otip) and was told "they don't offer refunds." This salon is more focused on their bottom line than anything else, and I've never in my entire life been more frustrated with how I was treated here. I totally understand a "no refund policy," but I had confirmed the price ahead of time TWICE as I know I have long and thick hair, and my hair is always going to cost more than the base price. I understand not giving refunds on what you KNOW you are paying for, but was then later told after I told them what I was expecting to pay, confirming the price, that they "have a right to do more to my hair." I do NOT want another girl to end up going to this salon with an ABSOLUTELY absurd bill like that and be told that same insane response. OF COURSE this salon has the ability to refund or credit for something they did wrong, but the truth is that they don't want to - they are focused on their bottom line, and if that means lying to others about price, that is what they will do. I feel so frustrated this ended this way, as the salon itself was beautiful. My stylist was incredibly kind, but there was a huge mistake somewhere. I asked her what I would end up paying, and told her I expected my hair would be more. I signed up for $200 for highlights. She told me that I would pay $20 additional per bowl of color, and I literally said "ah no worries! I was expecting roughly $100 more, so that's perfect." I was incredibly shocked when I got to the front desk and had a $475 bill. FOR NOT EVEN A CUT OR FOR FULL COLOR. This wasn't even in the REALM of what one would expect - even at an expensive salon!! At checkout, I was also quoted the wrong price twice and assumed it was a mistake. I called the front desk mngr, then was referred to the mngr, & then owner, and while the owner was the most kind to me, after I followed up with her after she forgot to call back, she told me her mngr couldn't refund or credit me, which I know wasn't true I was told they would "fix my hair" which is also still multiple colors (despite paying almost $600!!) but that they couldn't do any services like color to fix it - they could only tone it. So insane. I am so upset this ended this way as I truly wanted to come back. But I do not want another girl be ripped off like I was. I've never met such a rude managerial team (with the exception of my stylist and the owner who were the only ones respectful towards me), and SUCH deceptive practices. I wish there was a business body I could report this experience to, but unfortunately it was all verbal communication, so it would not be worth the fight and even MORE exhaustion from this experience. In addition to paying nearly $600, I asked for my hair to be the color of the lightest portions so it'd all be blonde and even. I walked out with the top of my hair being completely different from the middle and bottom (the pics are dark). Yet I can't go back to get the color fixed as that would be a separate "service." I walked in & out within the appt time (it did take 25 extra minutes) of my original appointment, which was the initial expected allotted time for the original $200 service that I paid $475 for. It's not even as if they spent an insane amount of extra time on me for an ABSOLUTELY INSANE price, and yet now they dont have the ability to recolor. I feel cheated to, lied to, and deceived. P.S.: They may respond and note that part of my service was paid through Classpass. This is true - its how I found the salon. Yet this is a complete irrelevant and moot point, as they still got paid the full $. I even offered to pay in a different method, I would have been willing to pay in cash as the payment method didn't matter to me, I just had that credit - the problem at hand is the fact that I confirmed my price multiple times & then it drastically changed at checkout.

    Emily L.

    Yesterday was my first time at Smitten and I went through their Instagram prior to making my appointment to find the perfect stylist! I came across Melanie Kate and I knew she'd be perfect for my blonde balayage/highlights and gloss. I'm an extreme control freak about hair and have left countless appointments in tears, so when I say five stars I mean five stars! And the salon is absolutely adorable and chic. I just moved from Nashville where I had severe attachment to my former stylist for years and Melanie Kate listened to exactly what I wanted, and even perfected the ways I wanted to change and enhance my old hair. I've already gotten compliments from several people and it's been barely 24 hours. My next appointment is booked and I am so glad that I found her and Smitten. I have my filtered Instagram and some completely unedited photos attached! P.s. I tried two salons in the DC area before and was horrified with how much money I spent to be so patently disappointed and have broken hair. I spent more here and it was worth every penny!! You won't regret Smitten or Melanie Kate!

    Young woman with freshly cut, colored, and lightly curled blonde hair.

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    1 year ago

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    6 months ago

    Unprofessional, cancel appointments at their will. Very expensive and not worth the price.

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    2 years ago

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    3 years ago

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    7 years ago

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    7 years ago

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    4 years ago

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    6 years ago

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    Page 1 of 8

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    Ask the Community - Smitten

    Are cuts/blow dries included in the price of the color or separate?

    I believe it is separate. When I called to make my appointment I mentioned that I wanted "a color and cut." If you just ask for color, they will only color. Hope that makes sense and helps!

    View All 2 Questions

    Review Highlights - Smitten

    I landed on Melanie Kate's Instagram, saw her work (especially with blondes) and booked my appointment.

    Mentioned in 43 reviews

    Read more highlights

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    Dina Divine - Light Blondes

    Dina Divine

    (114 reviews)

    $$

    College Park, Horizons West / West Orlando

    Dina is a highly accommodating, talented, knowledgeable, and thorough professional…read more I was in need of a last minute appointment, and Dina was able to make space for me in her schedule. I have long, straight, fine hair that appeared damaged and lifeless to me. Dina's knowledge of hair textures and products gave life back to my hair - my natural colors were vibrant and the texture turned smooth and silky. I did not need to sacrifice length to achieve this, just standard touch-ups imo. I got everything that I wanted: fuller hair, invisible layers, face framing curtain bangs. I can wear my hair up, low-pony, high-pony - my hair moves with ease and I've never felt cuter! Everything was executed with precision and to perfection. All the while Dina explained her process to me and kept me in the loop, giving me every opportunity to to provide my input so we could work together. I will be working with Dina again, 100%!

    Dina really is divine! I booked her through StyleSeat and she was able to accommodate a very last…read moreminute appointment for me to get a haircut for my curly hair. She was so friendly, efficient, and had a wonderful energy that allowed me to feel relaxed and comfortable during the appointment. She understood what I wanted for my haircut and delivered on the results! I felt like I'd made a new friend when I left her chair and my new haircut has me feeling confident for my first day at my new job. I will be coming back in a couple months for a retouch and will be considering a vibrant color style with Miss Dina when I have the opportunity. :-)

    Smitten - hair - Updated May 2026

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