Although I have had nothing but good experiences with my previous two houses being monitored by Smith Thompson, I am very disappointed this time around. I moved into a house that seemed to have an excellent existing security system, with sensors on every single door and window, attic door, you name it and it had a sensor. The guy who came to our house said that the system was too old to use, so he was going to install a new system. I didn't pay attention to the details of the system which is my fault, but they only included 3 door sensors and 2 glass break detectors for like $300ish. That means I have several rooms with no protection. The other problem is that they installed the system in the garage (on the wall facing the alley), and the garage itself is not protected. So if someone drove by while my garage door was open and saw the system (it's very obvious from all the flashing/blinking lights on the uplink), they could disable the whole thing and break in later. Or if they could figure out a way to get into my garage they could unplug the whole thing. Smith Thompson is definitely the cheapest in town and I would use them again only if they could figure out a way to use the system in my house. Otherwise it's not worth the savings if your house is not fully protected. After my term is up, I plan on starting all over with a new installation through another company that specializes more in new installs. The other companies are a lot more expensive per month but offer a free installation that protects your WHOLE HOUSE!!! read more

I have had Smith Thompson for 2 years. I was referred by a family member. I've never had issues with the actual security system but for some reason I can't seem to get a friendly or helpful call person ANY time I talk to someone. This last time pushed me over the top. I spoke with Kelsey who for whatever reason, answered the Houston, Austin, Dallas and Main number. She was very rude and unhelpful when trying to figure out pertinent answers. I asked for the manager or anyone else and she said they wouldn't be available until Monday. -_- If you don't have people skills you need to find another job. If Smith Thompson can't afford good quality workers, they should raise the price in their monthly payments. They can do better. read more

We had used ADT for years. I had paid a small fortune for all the new sensors they installed after the old hard wiring became brittle and could not be replaced but their monthly monitoring fee of nearly $50 (after my discounts) was just too much. When I started looking around, I discovered Smith Thompson and the do the same thing for much less. Better than that is they answer their phones quickly. So yesterday Sean Stroud switched my system to Smith. Sean was very helpful and knew his stuff so thank you Sean! read more

I'm very satisfied with Smith Thompson. Their prices both for equipment and monthly monitoring were far lower than those offered by any other company in Austin with decent reviews. We had never used the landline based DSC system since buying our house, and the system was 18 years old, so the hardware needed to be completely replaced (motherboard, battery, and metal enclosure. Smith Thompson provided all of this at no charge (including one free touch screen keypad)! The only required charges were exactly what I was quoted on the phone: $49 for adding the wireless communicator (a special reduced price to help them get more customers in the Austin area) and $39 for a second touchscreen keypad. We opted for the system that allows us to control and monitor our system from our smart phones or computer. This method has a slightly higher monthly charge, but were assured that we can later downgrade to the basic wireless system in the future with the lower monthly charge. It's great not to have a long-term contract. But Smith Thompson offers 1 free month if you pay in full for the other 11 months, so we took advantage of that extra discount. We can still cancel before the year is up and would be refunded any unused charges. Based on our current satisfaction, I doubt we'll be canceling early. The technician, Steve Fedler, was very courteous and professional. He called us when he was on his way for the installation appointment and arrived on time. He took the time to explain different security coverage options and definitely did not try to sell us options we didn't need or want. He completed the basic installation very quickly, but needed to order some parts to replace many old sensors that were not working. Steve got the parts the next day and came back, at the promised time the same day, to install them. He did the work quickly but carefully. Within the first 2 weeks of having a functional security system, I inadvertently triggered an alarm late one night. Within a minute of turning off the siren, I got a call from Smith Thompson asking for relevant information to verify they did not need to dispatch the police. I also received an immediate text message alerting me of a possible emergency and which zone caused the alarm. So, now I have verified the reliability of the hardware, software, and the monitoring service. Can't ask for more. read more

I've had a pretty rugged history with the last security company that handled both my home and business both from a competency side and exorbitant service charge cost . I was referred to STS by someone else on yelp complaining about them as I had. I called Smith Thompson, super straight forward on the phone and scheduled my appointment. The gentleman came out on time and was the kind of person you would trust to come in an evaluate your system. Quickly identified a sensor problem and replaced. One of my backup batteries didn't test well and he replaced that free of charge as a courtesy for taking over the account. Went through the whole system and found several things that could just be done better-walked through programming and we were done. That was 3 weeks ago and I could not be happier. These guys are legit, reasonably priced and know what they are doing. I'm a fan of Smith Thompson. read more

ABSOLUTELY HORRIBLE SERVICE! We waited a week for installation and the day came and tech called, got my husband instead of me and was mad that no one was home. When I made the appointment, I was told Wednesday-no time frame. If they had called and been specific, I would have been there. Sales manager was even worse.This company has issues-the customer doees not come first, they do! Don't Waste your time or money! read more

We have been extremely happy with our service from Smith Thompson. Our last monitoring company 'suddenly closed' and we had 2 weeks to find new service. I stumbled onto Smith Thompson. They were new to Austin. Their prices are incredible. We've had them for over 2 years now. The service tech came and in just reconfigured everything to ST (no new installs). We like that it is wireless - we were we able to get rid of our LAN line. Anytime we accidentally set off the alarm, ST calls extremely fast. We have had zero issues with ST in our 2 years. I would highly recommend them! read more

An update. Last night, it got really hot inside the bed room, woke up all sweating around 3 in the morning. Didn't wanted to turn on the A/C for just one room, so pulled up the window forgetting the fact the alarm was enabled. Immediately it went OFF and I ran downstairs to turn it OFF. After that, I ran back upstairs since I knew dispatch will be calling me. Got back in my room and picked up the phone and there was a miss call from Smith Thompson, may be less than 15 seconds after the alarm went off. Had to call them and cancel the dispatch. That was IMPRESSIVE. Thought I would update my previous review and bump up the ratings from 1 to 3. read more

We recently moved from Carrollton TX to Plano TX. A month later, the city of Carrollton want Smith Thompson to show a proof stating we had transferred our service from Carrollton to Plano so we don't have to pay the alarm permit. We called Smith Thompson and were told by both the guy on the phone and the manager saying they don't give the proof and that is the company policy NOT to give the city proof. When we told them the city has to have it. This is what they said, "keep telling them you don't have it". What a creative way of not doing your job! Just keep ignoring and things will be solved. Thanks. Paul read more

Converted our old big brand name (3 initials) system after too many years of paying too much. The technician was fast, efficient and professional. He had to install a new motion sensor on our old system but was in and out in about an hour. Very pleased with the performance so far. Love the fact that we're done with our land line and the other alarm company that overcharged us for years. If you're concerned with the service of this company, DO NOT BE! I feel confident that we made the right choice. Installed in the Houston area. read more

So far, very great!!! Very affordable & does what it is supposed to do as far as an alarm and alarm company. In addition, not being tied down by a contract is a major plus!! The cat that came out to do the installation was very nice & personable. Don't see ever switching to another joint unless STHS increases the monthly fee considerably! read more

Yes they are cheap in price but as my dad always said " you get what you pay for". I have had problems with false alarms since the install of my system. They came out and told me that my glass breaks were too sensitive so they turned them down( i.e. off). I have since had another false alarm. When I called in to ask if they could turn off the alarm remotely I first spoke to some lady who was very rude and could not answer my questions. She said she was transferring me to the tech support dept. but I was on hold for over 20 minutes. A man, Ryan Thompson, then picked up the call and was even more rude than the first lady. I ask to speak to his supervisor and he told me he owned the company. He told me that he was all I was going to be able to talk too. I asked him to transfer me to tech support and was again put on hold for over 20 minutes. I called from another phone only to get Ryan Thompson again who preceded to laugh at me and ask me what my problem was. He told me that he would take a message for the owner but he did not think he would ever call me back( laughing again). He even offered to connect me with billing to disconnect my account. What company does this to an existing customer! I finally talked to Phillip in tech support who was very nice and answered all my questions. The only good thing about this encounter. So the moral of this story is to be that cheap they have to sacrifice somewhere and apparently it is in their customer service. Sorry excuse for customer service and "owner". TOTALLY AMAZED AT THE LOW LEVELS PEOPLE GO TO. Within 2 hours of posting the above critique of their customer service the president of the company, Mark Thompson, called me and told me that since I wrote a negative review of their company they were immediately cancelling my service and they would no longer be monitoring my home. He did not want to talk about it "his mind was made up". I am a customer that paid a year in advance and only called customer service twice because OF A PROBLEM WITH MY SYSTEM and to be treated that way just proves to me I would not want to do business with them anymore regardless. I would rather pay more money and get great customer service than deal with such unprofessional, rude people. POOR CUSTOMER SERVICE!!!! AVOID AT ALL COST!!!!!! read more

I just renewed my contract for my home in Princeton for another year. They always call in less than 30 seconds when the alarm goes off and my system does not use the phone line. This saves me additional amount of money because we don't need to pay for a home phone that we don't use. read more

My experience with Smith Thompson has been great. The sales and customer service individuals whom I interacted with while inquiring about pricing and installation were very friendly and informative. The installation guy as well was knowledgeable, on time, and quick. I recently set my own alarm off once, and a representative from Smith Thompson called quickly and was helpful. I look forward to continuing to be a customer. read more

Smith Thompson has amazing customer service and their base price was better than any deal I could find for home security. Their service person, Sean, always calls when he is on the way and he is very friendly and professional. I decided to add another alarm pad and they didn't charge me for a second visit. I haven't had to use any of their other security services but I'm very happy so far. read more

I installed their service AND REPLACED THEM WITHIN A 2 WEEK PERIOD. It would have been one week however , I was on vacation at the time. The owner is OBNOXIOUS and NOT TRUST WORTHY. I did not trust him to handle my home security. He was is RUDE and has a lot of mouth. (THE MENTALITY OF THOSE I AM TRYING TO KEEP OUT!!!!!!) Besides PROMISING SERVICES HE COULD NOT DELIVER he additionally told me he would snatch it out right now! Because I questioned the capabilities that his very own people said did not exist !!! Yet he claimed it did. When I asked him if I could speak after hearing him go on and on for 5 minutes. I was told "hurry up I'm tired and want to go to bed" Mind you they called me with a false alarm while on vacation! Day 1 after returning from vacation I called another company. Day 2 they installed the service and I canceled his. They are not the best game in town trust me. Look around. The second company also made adjustment to my system and provided more capabilities then his company did. read more

Make sure to record all the numbers that they talk about on the initial phone call. If the technician/sales guy doesn't review all the cost with you then you are on the hook for the extra charges especially if they write on the invoice in print that is unable to be read. I thought I bought X, I got XYZ and they wanted another $99 from me to finish what I com read more

I heard about this service from my coworkers who gave it nothing but praise. Having just moved into a new home that was already pre-wired (windows/doors and two control panels) made thing easier for the tech. 1. The technician was on-time and called 25 minutes prior to the installation time saying he would be here on-time and he was. 2. He took off his shoes, put on his protective 'socks etc'. 3. Checked each door for proper alarm activation. 4. After he mounted the 4G radio (glorified text gadget that sends a "text to the control center" indicating an alarm condition, he cleaned up the small the sheet rock crumbs from mounting the 4G Radio to the wall.. 5. Informed me that he didn't have the FOB/Remote to activate the alarm remotely/walk out but that he would put in the work order a request for someone to come out (at no charge) to provide them to me. 6. He found one patio door that was not alarming (for his system check) and he proceeded to correct the issue by applying/aligning a new magnet at the correct location on the door compared to the one originally installed in the house. So this person did his quality checks to ensure each and every door and first floor window would alarm upon being opened with tn the system was activated. He was very knowledgeable as I had asked him about motion sensors in the likely event we get a dog and he then proceeded to explain how it would be connected and very extensively explained to myself and the wife the use of the alarm touchpad/keypad. I paid the year off and also got my Angies List discount. I went with a wireless alarm solution as I can easily see how a thief would sabotage a wired connection with the cables outside the wall of the house and on top of that, I have Time Warner Internet and VoIP Phone Service. All in all I am VERY pleased as I am getting exactly what I wanted. An alarm system that is wireless and I with options (Wireless Motion Sensor and Glass Breakage Sensor) and the entire install process was easy, clean and on-time at a GREAT PRICE. I walked around my new neighborhood and saw quite a few other houses with Smith Thompson Wireless Security so we must be in good company. Matter of fact, I just got in the US Mail, with a cash back offer of $200 from ADT with and pay the $99 install with a $43/month for 36 month commitment... You do the math and that is a wired/phone line solution + all the other stuff. The Smith Thompson Security Solution, to me, is a value priced burglary deterrent and monitoring system that is wireless and doesn't give the outside intruders a chance to deactivate the alarm system and it's ability to notify the monitoring center which is important to me. So far, I am happy with the system and the technician for his honesty, and cleanliness during the installation and then, for verifying his work and the system operation making us feel better about our new alarm/monitoring system. We have peace of mind now with our new home! read more

We signed up for STHS last month and so far all has been great!! Danny Stewart was the tech guy who came out to set up the alarm system, he was very professional, quick and very thorough. He explained the system to us and the many ways we can use our security alarm. It feels great knowing we have a great company securing our home and family! read more

We made the switch to Smith Thompson about a year ago and have been very pleased with the service. It comes at a better rate than our previous company and they have been very responsive. Highly recommend! read more

We recently switched over to Smith Thompson and the switch was so easy. The technician who came to do the switch was very professional and helpful when it came to explaining the differences, or lack there of, between our old service and our new service with Smith Thompson. Also, the price is great! read more

We are so pleased with the service of Smith Thompson - they don't miss a beat. We have used several home security companies over the last thirty years and by far - Smith Thompson is the one to beat!!! Hands Down. Thanks Smith Thompson - just renewed for another year!!!! read more

FAst response time, best prices in the industry and no contract. Highly recommended!

Smith Thompson was fast, friendly and efficient. I had used a previous alarm company whose service was terrible. Then some neighbors recommended Smith Thompson, and I have been so pleased with their service, from installation to the ongoing service of my account. I would recommend Smith Thompson to anyone! read more

Installation was a breeze, the tech came on time and was very professional. The best home security system you can get for the value. So far so good, highly recommend read more

Great No Nonsense Service. It was so easy to get scheduled and set up for monthly service! Have loved having Smith Thompson Security protect our home and family. read more

Great service! Even better pricing compared to ADT....No hardware issues. Very satisfied...EXCEPT FOR ONE THING: The Smith Thompson online payment site is ABSOLUTELY ARCHAIC!! they seriously need to bring it into the 20th century. read more

The Worst Alarm Company Ever! So, we're on spring break vacation, and get a call saying our alarm system is going off. Would we like them to dispatch the police? Yes, we would. Then a call 20 minutes later, they can't find the alarm permit number that we certified mailed to them three years ago (yes we have proof) so the city won't dispatch police. What can we do, we ask? Can the city look up our permit number? Can we give it to you over the phone? NOPE, must have the certified copy on file. You mean that one we certified mailed three years ago? Might have been helpful to know you did not have it on file? Mind you, we are 10 hours away at the time. No, you can mail a certified copy (Yeah, that didn't work the first time) or just call 911 yourselves. Well, I'm in a different city, I can't call 911 from here, can you do anything to help? Nope, hang up. My alarm company, whose only job it is is to protect my home, HUNG UP on me. They could CARE LESS about your stuff, I called back and talked to a supervisor, who was the rudest, most unhelpful person I have ever spoken to in the world. And obviously uneducated and could care less about customer service. My husband is an attorney, and we will be suing them because we have the certified copy showing alarm permit was delivered to them. DO NOT choose them! You will regret it like we do! We are switching alarm companies tomorrow. Avoid if you value your things! read more

I left a message on Yelp for someone to call and give me a quote, they were responsive and provided excellent customer service. They were upfront with their capabilities and charges. I ended up using another provider but they defiantly deserve a good feedback! read more

Smith Thompson is FANTASTIC! We were able to cut our alarm bill by than half! They were also able to schedule us quickly before going out of town which was very much appreciated. The customer service was wonderful and very nice and the tech who came to do the install was great. He was very knowledgeable and got everything set up quickly. I highly highly recommend ST for your security needs! read more

Mark, You are correct. You just added a cellular transmitter and maybe my system was full of problem, but I don't understand why I was told that my system is really good and should not have any issue. Im not an expert in alarm system, that why we rely on you guys. However, you are completely wrong about the responsibility because we never believed that you are responsible for this and we did not blame your company. That's why we PAID for 7 sensors replacement since I trusted you guys and was told as long as I replace them my issues will be resolved. This would be so unfair to think it's your responsibility. I believe you connect pre-existing systems every day and have zero problems because Im hearing a lots of good thing about your company from my friends and family. That's why we decide to go with you guys. You are wrong again about the third party equipment (Im glad you guys recording the phone calls). We asked if we can purchase the wireless sensors online since they are much cheaper and you guys install, and your operator said no and they had a good reason for it since if something goes wrong you couldn't be liable for third party equipment which is totally understandable. About your other comment, we just purchased the house, so how we knew the system had a problem. Actually, the expectation from your company is to check the system and let the customer know if the system has problem so the customer could go with other option. If I knew my wiring has a problem, I could go with wireless from the beginning and not keep paying for wired sensor and still have issues. About the reviews, you are correct about the recording, we were so upset about the issues and the unprofessional way your staff acted, so we gave them the option of fixing the issues at no more cost to us(since they came twice and I paid two time to fixed the issues and neve resolved) or cancel the service and refund the money. I mentioned this in my original review. I also agree with you that this could be beyond repair, but your staff should've told me what you are telling me now. SO, IF IT WAS BEYOND REPAIR AS YOU JUST ADMITTED, THEN WHY THEY KEPT CHANGING MY SENSORS AND CHARGING ME FOR IT??? Would it be better, they just would tell me and we would not have to go through this. Once again, Im not upset with the issues we had. I probably would have the same issues with any other company I would go. Im upset the way your staff treated me and the way they talked to me. " WE ARE DONE WITH YOU". That's not what exactly you tell your customer. Again, Im trying to be as fair as I can be with my review. Your operator for Dispatch was great. They called me quickly every single time the alarm would go off. I could not expect more. Once again, Im hearing lots of good thing from other people about you guys. But at the end of the day, they should not responded the way they responded. read more

I switched over to Smith Thompson about a year ago and I couldn't more pleased with the service provided by Mark Thompson and his team. Great local company with competitive pricing. read more

We switched from ADT to Smith Thompson after rising prices with ADT. They worked with our current system in our new build home, and explained everything very thoroughly. We appreciate their reasonable pricing and are a very easy, local company to work with. read more

These guys know customer service. Accurate appointments with knowledgable staff. I've called into their tech support numerous times, and I've always been impressed with their accurate knowledge. Don't be afraid to give them a shot and ditch your current overpriced alarm monitoring. read more

I've been a Smith-Thompson customer for over 15 years now and have really appreciated their service and pricing. Their installers are outstanding, prompt and professional. We've never had an issue with our system and it works when its supposed to. We've inadvertently set off the alarm and within a minute or two, they were on the phone checking to see if everything was okay. We've had other service providers who provide basically the same service for nearly double the price - makes absolutely no sense. This isn't a case of you get what you pay for - with Smith-Thompson, you get exactly what you pay for with no hidden fees or exorbitant charges. Thanks Smith-Thompson! read more

I have been a customer of Smith Thompson since 1999 and I have had nothing but great experiences with them. Everyone I have had contact with from the installers, to the billing folks to the owner, Mark Thompson, have always been friendly. They show up when they promise and are efficient in their work. I like their business model of not charging so much for the equipment and having a low monitoring fee. It just makes sense and saves cents. read more

Good luck getting these guys out to your house when they say they'll be there. I call on the 14th of February around Noon to set up service for the 18th. I plan to stay home and take off work to get this done. Tech does not show up. I call. Tech tells me that the appointment was for the 14th and blames me. Tell me, how the hell can I book an appointment for 9-11 AM of a certain day, at NOON of the same day! Holy shit! Guy then blames me, and when asked to pull up the conversation, says he "doesn't have any record of what the other sales guy told you." They might be cheap, but methinks you get what you pay for. read more

I had home security install in my house by this company today by Mr Gary Lanting. The service was great and fast,Mr Lanting was very knowledgeable about Home Security. Very Professional and match the price given by phone. All my questions were rapidly answered. I recommend this Smith Thomson Home Security, their prices are good and no land line need it. No long contract. I think is great. We will be safe and safe money. read more

Love these guys! Reasonable price and service is excellent! Switched from Brinks about five years ago; no reason to pay those outrageous rates. read more

We picked Smith Thompson for home security on our new home on Feb 2018. Their rates are very good. And they don't rely on WiFi for alerting the monitoring offsite. They install a cell-phone type device that calls them when an alarm is activated. The technician came on time and got the monitoring system installed within 40 minutes. You can pay $7 extra per month to use their app, HC Flex. The app is too basic and doesn't have touch ID. But it does let you activate and inactivate the alarm remotely. We set off the alarm by accident a few times. We get a call in about 2-4 minutes asking for our name and the password we selected to verify our identity. We are asked is it's a false alarm. If it is the police is called off. read more