This was the absolute WORST restaurant experience I've suffered through in years!
Our Easter dinner was completely ruined by a pathetic excuse of a waitress named Mary, and an inconsiderate Manager that did NOTHING to resolve the problems (plural).
I'll start with the end result..
My elderly mother never got her food. It reached the point we had to say forget it. Not only was the order that was brought wrong and for another table, but the replacement order was NEVER put in to be made!
She got NOTHING except a plate of broccoli and squash that wasn't even part of our order, a bad salad she couldn't eat, and I kept my potato salad for her to have when I got her home.
The waitress did not reorder he correct food. She just left her sitting there.
I had to ask twice for just a lemon wedge, then go up to the take out counter to get one myself.
Another waitresses had to be asked to find out if Mom's order had even been placed, when I was now halfway through my meal. It wasn't.
Yet a third waitress had to be asked to bring coffee, and the bus girl had to bring the boxes for my leftovers and the incorrect side dishes, and relay that we hadn't even been offered he desert that can with the dinners that were ordered.
Zero resolution was offered by the Manager, who just ran into the kitchen and hid. Pathetic! In total, it took three servers and a bus girl to get ANYTHING, and Mom still WAS NOT FED HER DINNER.
Now on to additional problems...
My mother just had a pacemaker put in two weeks ago. For all I know, this holiday meal Smiley's Diner ruined might be the last one she and I will have together. The stress and frustration is the last thing she needed, let alone to not be given her food. Even after complaint, and further wait, the order had not yet even been started. Was it just us? No. The elderly couple behind us were having the same issues of wrong food and bad service from Mary. I observed the man across from us being served food that was apparently also incorrect, because he then stood behind the waitress as she reprocessed his order at the computer. The fault was clearly incompetence.
Oh but there's still more....
Upon entering, the handicapped ramp from the parking lot to sidewalk, and the entrance itself, was blocked by a flower vendor. That fault is with incompetent management. The blockage caused my mother, who is not supposed to be going up steps, to have to step up the curb around the vendors, as also had the old woman with a walker that came in at the same time, and was seated behind us with the man that got the wrong fish. The vendors should have been instructed to set up to the other side of the ramp, so as to not block handicapped/elderly access to the ramp and doors. I'll be looking into whether that's a Disability Act violation. But on to access violations. I went to the men's room and found the only stall locked from the inside. I had to use my key fob to turn the slot on the knob to gain entry to a dirty toilet.
This entire ordeal lasted approximately an hour and half, give or take. We arrived around 3:30 (maybe a bit earlier) and were home at 5:45 (thereabouts) and live only just down the road. All that time, and my Mom never got her meal. We had to accept just having the order removed from the bill, still wait to get a box for my half eaten food (I saved half for Mom, but because of her dietary restrictions, she couldn't eat it). So I went with half a dinner. Her (possibly last ever) Easter dinner ended up being someone else's broccoli, and my potatoes, all thanks to total incompetency, and disregard by management. We did not even get so much as a "Sorry for the inconvenience".
The only positive remarks I have are to to the young waitress and bus girl that brought my coffee, the leftover boxes for my food, and tried to cover the slack, and to the additional waitress of the next table that acknowledged my mother. It should not take four people to do one person's job(actually five if you count the one that gave me the lemon I went up and got on my own). I'm not sure who brought the silverware. When those incorrect orders were brought we still didn't have any, and I wasn't at the table. Back when I ran a restaurant, silverware and napkins weren't something you had to ask for.
Pathetic!
Just stay away from that place! They clearly no longer have their act together. read more