I would definitely recommend United PC Tech. I have used them numerous times and each time they…read morehave been very prompt, honest, and reasonable. I recommended them to many friends and they have also said that they're very happy with the service they received. I will give them a five stars out of five stars and again I would hardly recommend them.

So many computers in this place, its amazing. my laptop internet stopped working and I stopped by…read moreat their closing time, the tech got it working in 5 minutes and didn't charge me anything. Thank you so much

I took my laptop to Fix My PC and was really really impressed with their knowledge, service and…read moreextremely reasonable prices. They fixed it rapidly and completely, and even showed me things about it that made it easier to use that I didn't even know. It had features that I was unaware of (I bought it used), and I probably would have sold it to them for 1/10th its value when I walked in, but they told me all about it and it's worth a lot more than I knew. So glad I went to them. So glad they are honest. :)

I would recommend staying away from this place at least for a little while until they get their…read morecompany on track. This place is absolutely horrible at the moment! And yes I mean Metro Computer Group, not the company they just bought out! I do not know if they are going through a lot of employees or what the deal is but the turn around time on items to be fixed is outrageous and whenever I talk to anyone they have no clue what is going on. Picked up my PS3 after it had sat there for 3 weeks last Saturday. Got home went to go plug it in and the guy gave me the wrong power cord, but it still worked to get it to turn on. They said it was fixed but my Bluetooth does not work as my controllers wont work now unless plugged in with a cord and the Wireless does not work, I cannot hook up to the internet. Also, my game was supposed to be in my PS3 but it is not, they still have it at the store. Been trying all week to reach Dawn but she is never there. She is the owner by the way and seeing how no one knows what is going on and she has admitted to that, WHY IS SHE NOT THERE MORE OFTEN? Or at least someone who can actually do something. I think there are some issues she is trying to work out in her defense as she bought the last company there that was doing bad but, she is never there it seems, to work the issues out. Very frustrating in my opinion. I am hoping to take my PS3 back there and get it fixed, we will see. I will be following up on this to let everyone know if they finally fix my issues or not, maybe I will change my rating after. If they have more competent people working there.

AVOID THIS PLACE. I…read moretook an old computer of mine in to get checked out and looked at because of how extremely slow it was running. I had taken this computer in to Metro before to have the keyboard replaced and at that time, they were fine so I naturally figured I'd take it there again. Well this last time was a joke. Unfortunately I do not have the names, but the guy who initially told me he could get it get running smoothly and faster told me it would take 3-5 days and so I dropped it off. I got a call surprisingly the very next day telling me it was done. Naturally even though I thought this speedy phone call back was a little odd, I thought "well, cool, I guess it was a quick easy fix." So I go pick it up, check out and leave. As I was driving home, I had thought, "huh...I'm kind of surprised they didn't do a quick test of turning it on in front of me before I took it with me, but whatever." When I got it home, there was an "installing Windows files" pop up stuck on my screen. How odd...if it was done, why was this stuck on my screen? I call them and they tell me, "oh you know, sometimes it takes a while for Windows to finish installing updates." At this point I start to get annoyed and I tell the guy on the phone, "I thought you said this was done, this doesn't look like it's done." And he says, "well, just bring it back up here and we'll look at it." I'm pretty pissed about making yet another trip, he said it was done. Why the hell didn't he double check it before I left with it? Regardless, I needed this computer asap at the time for school, so I take it ALL the way back up there AGAIN. When I get there, the one guy sits it on the counter and turns it on and doesn't offer any apologies or anything. So I sit and wait and wait and wait. I believe it had to have been at least 45 minutes. FINALLY he tells me, "okay it's all set." I don't see what the hell he did and he didn't explain what he did, but at this point I just wanted my damm computer back. when I get it home, yeah it turns on, but then NOTHING WILL LOAD. I click on the internet explorer, I click on Microsoft Word, NOTHING LOADS. Now I'm REALLY pissed, I come all the way back home and it's STILL not working? What the hell did I pay $100 for?? Now it's around 9:00 pm and they're closed so I have to wait until the next day to call. When I call the next day, the guy who I'm assuming was the owner tells me, "oh I wasn't done with your computer yet. I don't know what happened, I set your computer aside because I was still working on it, I mean, who called you and told you it was done? Who did you talk to?"...WHAT? ARE YOU KIDDING ME? These guys call me and tell me it's done, I make two trips, get charged a $100 dollars, and turns out it wasn't even done, and this manager actually expects me to bring it back AGAIN after all that? I demanded a complete refund for the absolute inconvenience; I didn't have the time to go back and forth all fucking day. What, you expect me to take the chance and bring it back AGAIN and then tell me, "oh you know what, I don't think I can fix it after all." I tell the guy forget it, I don't think you can fix it. He goes, "well, ma'am, I told you that it I wasn't sure what the issue was with the computer and you said you wanted it looked at anyway, so I mean-" I then interrupt him and said forget it I wanted my money back. How dare he talk to me like *I* did something wrong here?? He then says, "I completely understand, you know what, I can send you a refund check in the mail, and please call me back when you receive it." That was back on September 22nd/23rd, it is now OCTOBER 4th, not only had I never received this supposed "refund check", but when I called to inquire what the deal was a few days after he said I'd get the refund and where was it, the guy on the phone at that time told me, "oh he sent that out Wednesday" (which would have been September 28th) it STILL should have arrived by now. At this point, it's becoming pretty apparent I have been completely screwed over and lied to. I called one last time to find out what the hell was going on, and I love the response of the guy that answered the phone, basically telling me, "oh your computer is fine, I fixed it. I told the other guy here that he thought it wasn't done but I fixed it. I did what it needed when you brought it back, I mean there was a lack of communication but I don't believe that entitles you to a refund." Are you fucking serious? Does anyone with a sense for any DECENT customer service see the absolute asinine nature of this whole thing on THEIR part? You got one guy telling it wasn't done, you got one guy telling me it was done, you have one guy telling me yeah I'll send you a refund, you have another guy telling me no, you aren't entitled to one, you have another guy telling me the refund check was sent but I never got it. I have been LIED to all over the place here with no responsibility taken on their part. I will NEVER go here again.

She-beaux forgets her phone charger, so we find this joint…read more I caught this guy's attention and asked him how I could NOT spend $40 or so on iPhone charger nonsense, and he walks me around to three different locations in the store with multiple options, and we end up payin' $16 for exactly what we needed. Then my man chats me up about the Tigers, bein' from Detroit, and the wedding we're running late to. On the way out, we're commenting on how rad and authentic the guy was, and his face is starin' at us on a poster-- he was the GM of the joint (area, maybe?) and was totally rad. If he leads by example, then this is the illest Best Buy out there. At the very least, he def treated us right, and we really, really appreciated it.

117 Days and Still No Refund on a Simple Order Cancellation - This Is Beyond Unacceptable…read more On November 28, 2025, I canceled an order for an item I never received. Best Buy had repeatedly delayed the shipment, so I never took possession of the product. There was no physical return whatsoever -- it was a straightforward order cancellation. I had paid $1,059.99 in cash. All Best Buy had to do was cancel the order and issue my refund. Instead, they applied a completely undisclosed policy (not posted anywhere in the store and never mentioned by any associate at the time of purchase or cancellation) that forces cash purchases over $800 to be refunded by check only. That check has never arrived. I have now made more than 20 calls to customer service with zero resolution. I personally spoke with Store Manager Jeff Orjada inside the Roseville store on March 11, 2026. I followed up by email on March 18, March 24, and again today, March 25, 2026, demanding an overnight replacement check with signature required upon delivery. I have received zero responses to any of my emails. 117 days later, my money is still being withheld with zero updates, zero plan of action, and zero urgency. Best Buy Corporate and executive management: this is your store, your policy, and your customer. I have been more than reasonable. I have demanded the refund be overnighted and delivered by Friday, March 27, 2026 at 12:00 PM. If I do not have the check in hand by that exact deadline, I will file a police report with the Roseville Police Department for the fraudulent withholding of my funds and immediately escalate this matter directly to Best Buy executive leadership. This experience is beyond frustrating -- it feels like deliberate delay of a legitimate refund on an order that was never fulfilled. I will never shop at Best Buy again and I strongly advise every customer to think twice before making any large cash purchase here. Hoping someone at the corporate level finally sees this and resolves it before it goes any further. Enough is enough.