I would recommend staying away from this place at least for a little while until they get their company on track. This place is absolutely horrible at the moment! And yes I mean Metro Computer Group, not the company they just bought out! I do not know if they are going through a lot of employees or what the deal is but the turn around time on items to be fixed is outrageous and whenever I talk to anyone they have no clue what is going on. Picked up my PS3 after it had sat there for 3 weeks last Saturday. Got home went to go plug it in and the guy gave me the wrong power cord, but it still worked to get it to turn on. They said it was fixed but my Bluetooth does not work as my controllers wont work now unless plugged in with a cord and the Wireless does not work, I cannot hook up to the internet. Also, my game was supposed to be in my PS3 but it is not, they still have it at the store. Been trying all week to reach Dawn but she is never there. She is the owner by the way and seeing how no one knows what is going on and she has admitted to that, WHY IS SHE NOT THERE MORE OFTEN? Or at least someone who can actually do something. I think there are some issues she is trying to work out in her defense as she bought the last company there that was doing bad but, she is never there it seems, to work the issues out. Very frustrating in my opinion. I am hoping to take my PS3 back there and get it fixed, we will see. I will be following up on this to let everyone know if they finally fix my issues or not, maybe I will change my rating after. If they have more competent people working there. read more

AVOID THIS PLACE. I took an old computer of mine in to get checked out and looked at because of how extremely slow it was running. I had taken this computer in to Metro before to have the keyboard replaced and at that time, they were fine so I naturally figured I'd take it there again. Well this last time was a joke. Unfortunately I do not have the names, but the guy who initially told me he could get it get running smoothly and faster told me it would take 3-5 days and so I dropped it off. I got a call surprisingly the very next day telling me it was done. Naturally even though I thought this speedy phone call back was a little odd, I thought "well, cool, I guess it was a quick easy fix." So I go pick it up, check out and leave. As I was driving home, I had thought, "huh...I'm kind of surprised they didn't do a quick test of turning it on in front of me before I took it with me, but whatever." When I got it home, there was an "installing Windows files" pop up stuck on my screen. How odd...if it was done, why was this stuck on my screen? I call them and they tell me, "oh you know, sometimes it takes a while for Windows to finish installing updates." At this point I start to get annoyed and I tell the guy on the phone, "I thought you said this was done, this doesn't look like it's done." And he says, "well, just bring it back up here and we'll look at it." I'm pretty pissed about making yet another trip, he said it was done. Why the hell didn't he double check it before I left with it? Regardless, I needed this computer asap at the time for school, so I take it ALL the way back up there AGAIN. When I get there, the one guy sits it on the counter and turns it on and doesn't offer any apologies or anything. So I sit and wait and wait and wait. I believe it had to have been at least 45 minutes. FINALLY he tells me, "okay it's all set." I don't see what the hell he did and he didn't explain what he did, but at this point I just wanted my damm computer back. when I get it home, yeah it turns on, but then NOTHING WILL LOAD. I click on the internet explorer, I click on Microsoft Word, NOTHING LOADS. Now I'm REALLY pissed, I come all the way back home and it's STILL not working? What the hell did I pay $100 for?? Now it's around 9:00 pm and they're closed so I have to wait until the next day to call. When I call the next day, the guy who I'm assuming was the owner tells me, "oh I wasn't done with your computer yet. I don't know what happened, I set your computer aside because I was still working on it, I mean, who called you and told you it was done? Who did you talk to?"...WHAT? ARE YOU KIDDING ME? These guys call me and tell me it's done, I make two trips, get charged a $100 dollars, and turns out it wasn't even done, and this manager actually expects me to bring it back AGAIN after all that? I demanded a complete refund for the absolute inconvenience; I didn't have the time to go back and forth all fucking day. What, you expect me to take the chance and bring it back AGAIN and then tell me, "oh you know what, I don't think I can fix it after all." I tell the guy forget it, I don't think you can fix it. He goes, "well, ma'am, I told you that it I wasn't sure what the issue was with the computer and you said you wanted it looked at anyway, so I mean-" I then interrupt him and said forget it I wanted my money back. How dare he talk to me like *I* did something wrong here?? He then says, "I completely understand, you know what, I can send you a refund check in the mail, and please call me back when you receive it." That was back on September 22nd/23rd, it is now OCTOBER 4th, not only had I never received this supposed "refund check", but when I called to inquire what the deal was a few days after he said I'd get the refund and where was it, the guy on the phone at that time told me, "oh he sent that out Wednesday" (which would have been September 28th) it STILL should have arrived by now. At this point, it's becoming pretty apparent I have been completely screwed over and lied to. I called one last time to find out what the hell was going on, and I love the response of the guy that answered the phone, basically telling me, "oh your computer is fine, I fixed it. I told the other guy here that he thought it wasn't done but I fixed it. I did what it needed when you brought it back, I mean there was a lack of communication but I don't believe that entitles you to a refund." Are you fucking serious? Does anyone with a sense for any DECENT customer service see the absolute asinine nature of this whole thing on THEIR part? You got one guy telling it wasn't done, you got one guy telling me it was done, you have one guy telling me yeah I'll send you a refund, you have another guy telling me no, you aren't entitled to one, you have another guy telling me the refund check was sent but I never got it. I have been LIED to all over the place here with no responsibility taken on their part. I will NEVER go here again. read more