Definitely disappointing. App was slow, so tried to order in the restaurant... not fast as the poor staffer had to do a bunch of shakes, so the orders at the front piled up. Stopped here for dinner, and it was a 20min wait - I said ok, no problem, good food I can wait for. Ordered, and they didn't mention a few things had changed, including some of the recipes. The truffle mushroom swiss burger... when you ask for the truffle mayo on the side, they said... there's no truffle in the mayo. Huh? Very bland without the mayo, so where's the truffle? Double burger version was overcooked. The smashchicken they used to have? Gone - in it's place is a terrible ground chicken burger. Not great. Smashfries were solid, so that's the good. The bad - the sweet potato fries they used to have were cut like Smashfries, but now they're cut with a waffle style and makes it a lot less crispy and tasty. Service was slow, too. I stood around the curtained off pickup area, and no one handed me the order that was done. Went back into the line and was almost at the counter again, and only then one of the gents noticed and grabbed my bag for me. Overall disappointing. read more

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This place was amazing. We got our order in right away and the food also came out in about 5-8 minutes. I got a regular double burger and French fries and they were amazing. There was plenty of seating and there were tvs playing college basketball it was really nice inside. read more

Smashburger - Burgers Near Me - Westwood, Massachusetts

Staff seemed to be having an off night. Waited 50 minutes for 2 orders of fries and a burger. Get the food go home chow down and now i got wicked poopoos read more

This used to be a great place and went downhill steadily in the past five years. Seems like they recruit out of a crackhouse. Went in today and another customer was complaining about the service and the woman working there was not apologetic at all, just crude. We called in our order because we were in a hurry to go somewhere. We get there in 15 minutes, burger and fries are ready but as always, they didn't make the shake until we asked for it. The guy at the register apologized, then Seemed like he was going to make the shake but was yapping on the phone. one of the other staff asked him for something and he left to do a few other things. Comes back after like 5 minutes. Phone call not disrupted for a second. Predictably, when we left and my daughter opens the burger, it has cheese on it even though she very clearly told them "no cheese". 100% poor service. Don't go here. read more

Truffle mushroom swiss burger is the only burger you need from here. So damn good with the aioli sauce. Recommend getting onion rings or sweet potato fries with it. read more

Four months ago, I went by this place for a quick bite. I got the truffle mushroom swiss burger with a side of tater tots. The burger had Angus beef patty, Swiss cheese, sauteed mushrooms, and truffle mayo. The burger was pretty juicy. The tater tots came out crispy and piping hot. However, it was still drenched in oil. I wish they did a better job in soaking up the oil before serving it to customers. read more

Smashburger - a sandwich and tater tots on a tray - Burgers Near Me - Westwood, Massachusetts

Food was terrible!! The burger was extremely salty, fries were cold and oil was literally dripping off of them, shake was way too thin. The establishment was filthy, and the guy behind the counter wasn't in a good mood. He gave me the vibe that he has probably picked food up off the floor and put it in someone's order. I will never go here again. read more

My first time here and it definitely did not disappoint! We ordered the smash fries, tots, cookies and cream & strawberry milkshake, truffle mushroom burger and bacon smashburger. Smash fries 5/5: rosemary with slight garlic flavor and perfectly fried. If you like mcdonalds fries with a kick of more flavor, these are it! Regular tots 4/5: can't go wrong with tots, but they were slightly overdone imo Cookies &cream/ strawberry milkshake: 5/5 MUST TRY!! They make their milkshakes with Häagen-Dazs ice cream so it was extra delicious but was not overly sweet. Truffle mushroom burger: 4.5/5 juicy burger with ample truffle flavor Bacon smash burger: 5/5 yummy and delicious!! Staff is also very kind and helpful when we had asked some questions. They also have a good amount of seating for dine in. read more

Smashburger - Burgers Near Me - Westwood, Massachusetts

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The food is ok.. but the order is not fully complete. Ordered Classic Smash crispy chicken sandwich with Extra tomato, extra lettuce, mayo, onion and smash sauce. I didn't get extra anything and there was no mayo and no onion. Ehh.. The service was probably rushed but I wish they read the full order.. read more

Smashburger - Order and what I received.. not complete! - Burgers Near Me - Westwood, Massachusetts

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First time here. It is not terrible but not great. I honestly prefer 5 guys but wanted to try something different. Got the bacon double smash burger and $11 is a bit on the pricey side. Only reason for 3 stars is because the burger was super salty. Brian was cool though read more

Smashburger - Bacon double smash - Burgers Near Me - Westwood, Massachusetts

Terrible attitude from the lady taking orders (this is Michigan Avenue the heart of one of the coolest Midwestern cities in the U.S.!!). She acted as if serving customers was a personal inconvenience. Her facial expressions, pauses, repeated question, made it feel like ordering food was wasting her time. read more

Craving a burger from somewhere new I went to the GPS and found this place. The menu sounded amazing so why not!? Well it was more like trashburger than smash burger. Everything was just over the top and messy it wasn't really a burger anymore. The brisket was really dry, bacon extra soggy and fries and tots was soaked in grease. Seemed and looked like the sides were already cooked and they just fried everything again to warm up instead of cooking fresh batch. Definitely over priced for the portions and flavor. First and last time trying here. read more

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The service was sub par at best! In an online order my food was made fresh but then I was handed a premade milkshake that wasn't even the milkshake I ordered. No offense to the young man who came to make my replacement shake. There were 2-3 people in the back who could have been of help to me or to the people patiently waiting in line to make their order. Now my fresh shake and lukewarm food (all 8 waffle fries that I received) will be the finial thing I take from this establishment. read more

Left a very expensive coat at the restaurant on accident (stupid on my part). Called to see if they had it, one of the managers said she remembers and employee mentioning someone left a coat there and to call back. When I called back they said they misremembered. I then called to see if the manager could check the security footage to see if I had it in as this would help me narrow down my search. Was told the district manager was the only one with access to it. District manager then said he had to be at the store to view it? So why couldn't the manager view it from the store? Anyway, district manager said he wouldn't be able to get to it for another 3-4 days. He then told me he couldn't see where I was sitting in the video despite me giving an exact timestamp of when I was there. I then asked if he could see if I had it in when I came in and got no response. I filed a police report (district manager encouraged me to). When the police called, he then told the officer the cameras weren't working at all that day? Very sketchy. Won't be going back read more

It was so good yesterday. I had to come back today. I could've chosen any number of places to eat for my last night in Boston. But the Turkey Burger was just that good. I'll try something else on my return trip. read more

Smashburger - CLASSIC SMASH TURKEY BURGER w cheddar cheese and Brussel sprouts on the side - Burgers Near Me - Westwood, Massachusetts

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Exactly what you would expect- fast, greasy and delicious. Sometimes just what you're looking for in a fast food burger place read more

Smashburger - COLORADO VEGGIE BURGER - Burgers Near Me - Westwood, Massachusetts

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Sometimes if I want a quick bite to eat I'll stop here for one of the best, delicious, juiciest, flavorful burgers. I love them with a side a crispy onion rings. Their shakes are pretty good too. The service is always quick and the staff are friendly. Cool vibes inside you can also eat outside of the restaurant. read more

Smashburger - COLORADO BURGER - Burgers Near Me - Westwood, Massachusetts

Spicy Jalapeño Burger hit the spot and a nice Salted Caramel Shake made by Sully was tasty and tamed the heat nicely! Will happily go again! read more

This Smashburger location is always amazing. Food is served fresh and hot (and quick!)

Place was filthy especially the bathroom. The restaurant itself was dark and most of the tables were dirty. Only 3 people in the place. Never again read more

The past 2 times we have done Uber Eats from this restaurant each time they have forgotten our shakes which aren't cheap. The Uber driver hung up and wouldn't go back. The restaurant clearly didn't give him the shakes. I called the restaurant and the manager said there were no shakes and it wasn't her problem either. Incompetence all around! Not sure who fault or who was lying but just awful "customer service " all around read more

The worst experience at a 99. Sat there for 45 min waiting for food. Arrived, with call ahead seating at 6pm. Service was poor. No mention that the kitchen was behind. Beverages took 20 minutes. It took 50 minutes to get place setting for everyone. The empty salad dish was left on the table when the entrees (brought out for one guest then rest of the entrees came out 10 min later. The only part that was timely was paying for the meal to leave. Felt like a cafeteria. read more

Tried Smashburger in Westwood. The burger was greasy and grossly overpriced especially the small shake for over $6.00.

I had the cheesy onion roll onion burger on special .. Burger was decent, but all onions, tomato, lettuce slid out as eating as the cheesy sauce acted like a slice... cold lettuce and cold tomato on a hot burger, hot cheese bad combo... roll was excellent... should incorporate in regular burgers I give this place 6 months til it closes... the response from business owner is same boiler plate computer generated response for each review... I'll go to Five guys next block over or Shake Shack at Legacy place or McDonald's or Burger King .1 mikes down highway or starve before this place again. read more

Smashburger - Greasy mushroom Swiss burger and over salted onion strings - Burgers Near Me - Westwood, Massachusetts

There was a slow tiny boy working the front who touched everything including inside the trash and did not change his gloves, got snippy when we asked if the order just waiting in the window for 10 minutes was ours, stared at us like he wanted us dead. read more

Ordered new Carolina Burnt end Burger off app for pickup as only available that way. Picked up quickly at counter and ate In restaurant. The pickup was very good and the service was great. The add-ones for the burgers are a little pricey but honestly I think that Smashburger is the best of the chains of this type. My favorite is the Truffle Mushroom Swiss burger and this burnt end burger good but likely I will stay with that in the future. Bathrooms are always clean and the enough parking and a convenient location. read more

Smashburger - Carolina Burnt end burger from Smashburger - Burgers Near Me - Westwood, Massachusetts

READ: This place seems appealing but there's a reason why there's hardly anyone in there. Ordered a Colorado Double and a Bacon Double; Both were inedible. The Bacon burger tomatoes were soggy, the bun was completely squished, the pickles didn't taste right and the meat itself tasted like fish. On top of that, the toppings were literally thrown on sideways, and the bacon was floppy. If you're still thinking of giving it a chance, the cheddar cheese looked identical to orange mashed potatoes, or butternut squash. A picture is attached. Why the f*** should cheese look like that??? Toppings were a wreck as well. The whole thing cost over $35 for the two burgers and 2 smash tots. Check out the picture. Hardly ate any of it, just pulled it apart to see what could've gone wrong. Hoping I don't get sick from this. Never coming back. Please drive the extra 10 minutes to a Five guys, it's worth it. read more

Smashburger - Orange mashed potatoes? Nope, cheddar cheese. - Burgers Near Me - Westwood, Massachusetts

Wicked salty and greasy burger that somehow I could not finish but I'm still hungry? And yet it hit a spot somehow? Most times that I have come I've had to double check that all toppings were on my burger. Sometimes they are and sometimes they aren't which is really only frustrating to me when it's something I paid extra for. Not sure if it's smashburger or just this location but bacon is a couple dollars extra and they give you two small microwave slices. Not a bad time but not a particularly good time. read more

The staff themselves are very nice but their general manager Brian Scandiffio is awful and rude. We ordered a burger with a gluten free bun and were charged an extra $2 for it. The staff let us know they were out after they rang us up and we can't eat a regular bun due to dietary restrictions. We asked for a refund since we cant eat it and they said there's a no refund policy. The staff were nice and explained it and offered for us to speak with the GM when we didn't understand why. We explained the predicament and he said there's nothing he can do about it and there's a no refund policy by his higher ups, but he refused to let us talk to whoever this is. So you sold us a burger and charged extra then couldn't give us what we ordered, refused to fix it, were rude the whole time, and kept the money. The conversation kept going in circles and he didn't help at all. What if you accidentally charged me for someone else's order? Can you not refund that? The wild part is that through the whole ordeal, Brian never once apologized or tried to empathize. He was in a bad mood from the start and didn't want to talk to deal with me or the situation from his restaurant. Thank you to the kind staff for trying their best but Brian is running this place into the dirt. Now we'll have to contact corporate and get our money back. read more

The 3 star rating seems pretty accurate to me. Had some of the same issues as other reviewers. Place was dirty. Floors were slippery. Definitely seemed understaffed. Customer service wasn't the friendliest. Food was good, but overpriced imo. Wouldn't totally avoid - but wouldn't go out of my way to go either. read more

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Used to be my favorite burger joint. That is until I placed an order through their app one day and they forgot my soda, of which I ordered 3 and they forget then all, but that's not all. I called to tell them about it, they have me the manager who said, I'll put a note on your account that next time you come in you can get your sodas. With the current pandemic, next time I go into the store could be a year... And 2 other stores I had this issue with made up in the following ways, one refunded new what they had missed from my order and the other sent someone it immediately to bring me the missing items. Here I get a promise that needs time I go in, I'll get my sodas.. That is sooo helpful. Literally 2 days later I order from them again. I order 3 sodas again and I put special instructions on one saying, please don't forget sodas again. Hoping this would make them notice the note and not forget and it was 2 days after this had happened so you think they would have been now careful preparing the order.i even try and call the store before my order is picked up and I get an automated message saying that they are too busy attending to the customers in store to answer the phone and I can go to the website for any questions or try again later. Not sure how they were busy attending to customers inside as this store location is very small and with the current covid-19 guidelines they would have at most 5 parties inside during rush hour.. Which this was not. It was around 8 pm. My order arrives and they have forgotten the sodas yet again. I try following up with a call only to get the automated message again. I gave feedback on the app saying that this is unacceptable 2 times in a row and so close together. I get a response where in ordered two entrees next time I'm in store. Something that may not happen for a year. A week goes by and no reply to my answer saying that this is not helpful as I probably won't be going in store for a year. Sorry smash burgers, this location and your response to customer issues have made you bottom of the list for burgers for me. And that's a large drop from the best for me. read more

We often go to the Westwood Target. It is not far from the Dedham Chick Fil A so it gives us a good excuse to eat there. But for some reason , my son wanted to come here today. He doesn't even eat burgers but he still dictates our lives. My husband got the mushroom truffle and Swiss burger. He liked it because 1) it wasn't as massive as other burgers and 2) it wasn't very greasy. I had a few bites of it myself. Thought it was perfectly juicy ...a bit salty but very good. I was not that hungry and would not have been able to eat a burger on my own so I am glad my husband shared. I got the smash tots. Tots tossed with rosemary and olive oil. Great for a snack! Wish there was a dipping sauce. It filled my partial belly up (don't have an entire stomach). I want to try the smash FRIES next time. Or a kid sized smash burger. The way the place works: you stand in line to order and then you find a table. They give you an order bucket that you carry to your table and your food is brought to you by one of their delightful servers. Ours today was Danielle. She was great. It's not one of those full service restaurants so you don't have people checking on you. If you need something, ask for it. It is kid friendly. They have a unisex bathroom with a normal toilet. Not one with an automatic flusher. Those things terrify my son. He is newly potty trained so if he encounters that he does jump off screaming and pees on the floor. So this was very welcoming to us. My son even asked to go BACK to the bathroom to go potty a second time. If he lies the bathroom , it's definitely a restaurant we will always return to. :-P Definitely give this place a go if you are out shopping in the area. Panera is boring. Not Your Average Joes is very packed. Angelo's is great but not always easy to get a table. Smash Burger you can be in and out in decent time and feel well satiated. Can't wait to come back! read more

Smashburger - Mushroom truffle burger. Not too big. Not as greasy as other places. Very salty. Very yummy. - Burgers Near Me - Westwood, Massachusetts

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the manger at your location was very nice and sweet will definitely be coming back there she made me and my husband laugh and welcome we visiting friends and passing through love it definitely recommend it again and people whom I work in at the hospital thank you read more

Ok I'm semi-addicted to their black bean burger with sautéed mushrooms and avocado. I've even converted my meat eating niece into a black bean burger lover. I'm trying to work on how to order using the app as it's very stressful ordering at the counter. Lots of people in line and you really can't figure out what to order until you get up to the counter and see the menu. I wish they would do what other establishments do by having a person taking your order while waiting in line. It would certainly make the line go quicker. When I am in the Westwood area, this place is high on my list to stop at and get a delicious and healthy burger......oh and some fries too. I hear their smash fries are quiet good too. read more

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The server is very rude. He kept asking me for my name. i repeatedly told him i am Deaf and i can not hear staff calling my name. he still demanded for my name. So, i gave him my name. Then, i noticed he didn't inform the kitchen staff that i am deaf. I had to go up to the kitchen staff to inform them that i can't hear. The menu is too limited. i don't recommend to go there ever again! read more

I'm not sure where to start. Overpriced. Over cooked. Flavorless. The grilled chicken was rubber. The fried chicken sandwich was so overcooked it was hard to eat. So dry it was only edible because of the tomatoes and guacamole. The burger was a total grease bomb. Speaking of grease, the $3 side of tots was actually dripping with fry oil. We all didn't finish. Totally disgusted. read more

I went for the first time today and ordered online for pickup. The smash fries were really good and my first few bites of the burger tasted decent. The reason for the 2 stars.....my burger wasn't cooked all the way. There's no option for how you want the burger cooked so I'd assume like any other burger place that it would come well done. I didn't even think to look at it until a couple bites in. I've never had to check even at McDonald's or Burger King if the burger was cooked all the way. This is not ok and I had to throw out the rest which sucks because this burger was over $8! read more

Smashburger - This is not ok - Burgers Near Me - Westwood, Massachusetts

I was late for an event and needed something quick. I've never eaten here before but it seemed like my only option. I was surprised by the quality of the food, definitely better than Macdonald's, Burger King, etc. And since I was in a rush I was watching close for my food to be done. What I noticed was that the whole staff was really hustling. Some of the reviews said that the staff wasn't friendly but I think they are all just trying to get your food out to you ASAP. I was kinda surprised how hard they were all working. Also, I noticed that the prices seemed lower than 5 guys, which I also like as a better burger option. read more

Awesome! First time dining & will def order again!! Worth the trip. Good was delicious!!!

Went in about 15 min before close, manager loudly yelling at someone on FaceTime I asked if I could order a milkshake and she said nope we're closed bye and walked away. I get you wanna go home but at least make people feel a LITTLE welcome. read more