I'm now on 18 minutes waiting for a plain cheeseburger. Probably eight people in the kitchen laughing and having a good time. Updated: just found out someone took our burger. The employee actually asked me if I wanted a replacement. Um yeah!!!I paid enough for it. Looking around the floor is dirty, napkins around the floor and lemon wedges. It happy at all with this place. read more

Shake Shack Dedham - Front counter - Burgers Near Me - Dedham, Massachusetts

This place is packed 100% of the time, the food is always good but definitely not the place if you want a laid back dining experience. Shack burgers are always good, cheese fries always hit, and their chicken nuggets are a hidden menu gem! It is a bit on the more expensive side, but worth it for the burgers. read more

So many shake shack locations and this one is no different from the rest that I've been to. I ordered through their tablets when I walked in to try their black truffle shrooms burger and the black truffle Parmesan fries. The service was quick as we didn't wait long for our take out order. This seems like any other shake shack location with plenty of seating if your choose to dine in. The black truffle sauce had enough truffle flavor and consistency was a little thick. It made a good dipping sauce for the crunchy fries. Overall, a solid choice to fill you up when you're hungry. read more

Shake Shack Dedham - Black truffle shrooms stack - Burgers Near Me - Dedham, Massachusetts

Food was amazing. Staff were so nice and efficient. Matt went above and beyond. He really made the experience incredible. read more

Walked into this place with my two girls and I a bit after the lunch crowd had died down. Stood at the register for roughly 5 minutes before someone even greeted us. I asked if they had any kind of child's menu to accommodate little kids that obviously wouldn't be able to eat half a regular sized burger. I was told no and that was no big deal got myself a burger and my two girls split a hot dog and a regular cheese burger. Food was decent enough and kids were happy this is where my frustration with this place started. We agreed that we'd get a shake after our meals and I took my daughter's orders for what they wanted and headed to the counter. I counted 7 staff members standing around chit chatting laughing joking. Everyone is entitled to have fun in a work place but it becomes an issue when customers are being blatantly ignored. I caught eye contact with atleast 4 of these employees all the while standing there waiting patiently to place my order I counted 5 minutes before anyone made an enter to stroll over to the counter only for this worker to just grab a napkin and go right back to where they were all messing around ignoring customers. Terrible customer service all over. Place could definitely use a good clean up as well. Not impressed and definitely won't be bringing friends or family back here. read more

Burgers were good & soft. Fries weren't that hot or tasty with salt. Workers are mostly Young workers and very loud. But it's good for a quick bite read more

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If I could give the place 6/5 stars I would, my girlfriend and I recently just went and got food here for the first time, everything came out quick and it was delicious. Specifically the employee named Matt. He brought us our food, condiments and offered us refills all during a very busy time. read more

Never order the spicy fries they will burn your throat That was my fault. They got my burger order wrong on the same exact day The milkshake tastes like farts and it was warm. Do not recommend. The Diet Coke was good. read more

I was in mood for a burger. I ordered the shack stack which was a cheese burger with a breaded mushroom stuffed cheese on top of burger combo . I was impressed how good the combination was . The stuffed melted cheese in mushroom was excellent. Place was busy and noisy for a Friday night as hang out for teens at Legacy place but in a positive way ... looks like the burger meeting place of today vs the diners of earlier times ... cheese fries looked good. Shakes too... read more

Shake Shack Dedham - Nice fancy bag with handles - Burgers Near Me - Dedham, Massachusetts

Just wanted to let everyone know that I had a HORRIBLE experience at Shake Shack in Dedham today. It took 30 min to get a small meal for my 10 year old. A burger with NOTHING on it, fries and wafer. The people who ordered ahead of me already got their huge meal, ate it, and left and I was waiting and waiting. I gave a 10% tip but wondering if the workers see the tip amount when they pick which food to prepare first. When I finally got annoyed and gave a bit of an attitude to them about it, I got triple the attitude back from a woman working there. She basically threw the food onto the tray. Super annoyed and super disappointed with such shitty service. read more

I placed an order online for pickup but had a few issues with my order. I was missing a sandwich, the "bottled" root beer I ordered came in a cup, and the dog biscuits I got for my dogs were rock hard. My dogs will try to eat anything but they would not touch these biscuits. I regret not double checking everything before driving home but this was a slow night, and I was not expecting any issues. I'm a huge fan of Shake Shack, so I was really disappointed with this experience. I reached out to the store after getting home and was only offered a refund on the missing sandwich. Edited 11/10/2023 The Shake Shack hospitality team reached out to me after learning about my experience, and I was refunded for the items I was unhappy with. They were polite and professional, and I am happy with how they handled the situation. Thank you for making it right. read more

Why are the crinkle-cut fries here so delicious?! If you know me, you know I'm obsessed with fries. These are incredibly crispy, tasty, and fun to eat. The cut of the fries makes it a lot easier to pick up sauce. Now if only they carried Dutch mayonnaise... Since I started with the fries, the chicken dog I also ordered simply became an after thought. I don't remember loving it, but I definitely didn't hate it. I had a great experience with the service here. When you first walk in, there's a giant menu on the wall. A billboard size menu would be great from 400 feet away, but since the queue is right next to the wall, I was pretty much craning my neck to read the menu. The guy at the register noticed this and offered me a menu on paper. Honestly, in the restaurant industry, it's the little details like this that makes the service memorable. I didn't get the guy's name, but I hope Shake Shack knows they've got at least one stellar employee and should keep him on the payroll as long as possible! read more

Shake Shack Dedham - Cheese fries - Burgers Near Me - Dedham, Massachusetts

Two of my friends and I came here for a quick dinner. It was very crowded when we arrived, but we were lucky enough to find a table. I ordered a single shack burger. I know it sounds like a boring order, but I'm actually obsessed with the shack burger. Even though the sandwich is pretty small, the meat is so flavorful and just the right amount of saltiness! Also, the shack sauce is really delicious and addicting! I stole a couple of fries from my friend, and they're equally as addicting! Something about crinkle cut fries makes them more appealing for some reason. Shake shack is my favorite place to get burgers - I will definitely be back! read more

Shake Shack Dedham - Shack burger - Burgers Near Me - Dedham, Massachusetts

Was very eager to try it for years and when I got it I couldn't have been more pleased. Parking is very tough but pick up couldn't be easier. Burgers are smashed to perfection and are mouth watering goodness. Fries are extremely crispy and perfectly salted. The shake sauce is also to die for. Would consider this a must try. read more

Dirty bathrooms and super long wait times (30-40 minutes). Forgot my daughters food. Melted shakes. Chaos. Danny Meyer master restaurant owner - you can do better. read more

Shake Shack Dedham - Burgers Near Me - Dedham, Massachusetts

This review is for takeout. The poor reviews of this place actually scared me. But I figured, how different could it be from our locations? And it's not! Food was consistent from other locations. Except my burger did have a limped lettuce. Not a huge deal. Fries were hot. I ordered online 2x now and the pick up times were accurate and fast. read more

Mediocre customer service for the exorbitant prices they charge. They messed up my drink orders; did you know that blood orange is a different flavor from pomegranate basil? I'm aware the drinks are just concentrated syrup diluted with water but the staff couldn't even determine the difference. They not only gave me the wrong flavor but after i politely questioned it they scoffed and took 20 minutes to make a new one which was ultimately still wrong. Within those 20 minutes I stood waiting as the manager who had my cup in hand have a long conversation with a coworker. Now the burgers are usually good but mine ended up cold since I was waiting on the drink being concocted. I also got the cheese fries but they only put a tiny dollop of cheese and it congealed before I got to enjoy my ration. Next time I'm going to Yardhouse read more

The place is called SHAKE SHACK!!! and they did not have any shakes! Burger was forgettable but not bad. Scenery was pretty clean and welcoming and the service was fine but no shakes really got me read more

Gave Shake Shack another try and actually ate a burger this time around. I would recommend their SmokeShack burger, because the toppings were great and complimented the burger well. I would not, however, recommend the chicken sandwich. It's very crispy, but the chicken itself is super dry. Go for the shakes and burgers! Also, they take their customer service very seriously and I appreciate Ben for reaching out to me. read more

My chicken sandwich had a sharp piece of plastic in it. I called and asked to speak to the manager and was rerouted to a voicemail box and then never called back. They don't seem to care that their customers take a bite of their food and end up with a mouth full of sharp plastic. Would not recommend. read more

Use caution when eating the shroom burger! Its delicious but slightly dangerous. A shroom burger is a portobello mushroom filled with cheese then covered in break crumbs and deep fried. When you bite into it the cheese squeezes out and is incredibly hot/might burn you. The shakes are thick and sweet and you can mix the flavors (chocolate and strawberry - so good!). There's out door seating in the summer and plenty of space in side! read more

Shake Shack Dedham - Burgers Near Me - Dedham, Massachusetts

I view three stars as a standard chain restaurant experience, which is exactly what you will get here. If you want a good burger and fries, any Shake Shack is a great option. This particular spot doesn't distinguish itself from other Shake Shacks, which is neither good nor bad, in my opinion. read more

Guys... did not have high expectations and wow. The fries yum! The burger filling flavorful and delicious. I ordered their burger with their mushroom patty and meat, they have a name for it but I cannot recall it. It's not a big burger but it leaves you satisfied and content. Also shared a shake half chocolate and vanilla, it had such a great after taste and texture that left you wanting for more. read more

Shake Shack is like a boujee fast food place. The service I received was exceptionally good and everyone was super nice and caring. The food was alright. The veggies tasted pretty fresh and the burger and chicken was good. For the burger, it tasted good; however, the way it was presented wasn't necessarily even. All the contents was sticking out the bun, which i get for presentation, but when i ate it and near the end it was just bread. For the chicken, I feel like it was pretty greasy on the outside, but the chicken was juicy so that's good. The fries were good but it was kinda cold, which i didn't know if it has been sitting out for awhile or not. My meal was good but it could have been better. The service did help though. I also noticed they sold hot dogs so i'm going to try the hot dogs next time when i have a chance! read more

Shake Shack Dedham - Hamburger with LTOP and Chickn sandwich with fries - Burgers Near Me - Dedham, Massachusetts

i used to be a regular customer here, always ordered the same thing. i do like their burgers but i really come for the cheese fries, which are the best. But, for some reason i kept having problems with the cheese fries- cheese machine broken, not enough cheese etc. so i just stopped going there. it's a shame that this place can't get their cheese fries right, for the $$$ they charge it should be correct and there's only like 2 ingredients read more

Update: The last couple of times I have been there, Ive had to wait over 30 minutes to get my food...at a fast food joint...Its right next to the movie theater and it was my goto place for a quick bite before a movie. With that kind of wait, if I see a line, I wont be going in anymore. For a long time I couldn't decide if the best fast food burger was from shake shack or smash burgers. I saw far good because I don't consider then like other testing burgers (or give guys style). 1 day I got from both to be able to decide on the spot, because I would always say the one im currently eating was the best. Smash is the best for me, but shake shack is so close to second that as I mentioned before I couldn't decide. I like the crinkle cut fries as well. Fast service even if there is a full line. Mact wait I've had from waiting on line to eating my burger was 20 minutes in case you are in a hurry for a movie. Edit: 8/30/19. They just started using compo-stable plastic straws instead of paper ones and that for me deserves a sixth star. (prior to update of slow service) read more

Visited today for lunch and was extremely disappointed. First, their opening hours start at 11am, arrived at 11:30am to find that they had a posted sign indicating their opening time would be 12 noon. As soon as they opened, we were second in line and placed our order - their new hot honey chicken sandwich, ShackStack burger, cheese fries and a lemonade. More and more patrons arrived, as well as GrubHub delivery drivers and they were slammed with approximately 20-25 orders . I noticed food starting to pile up under a heat vent and was not making its way out to customers - we waited about 30 minutes for our food to finally be ready for us and by this time , the cheese had already congealed in the shroom burger as well as ontop of the cheese fries and did not taste as satisfying . apparently they were waiting on the cashier who was taking orders to also expedite/process the food out to the same customers . The manager seemed disinterested and couldn't be bothered, taking her time to finally assist with handing out food to patrons as promised. Disappointed for sure and likely wouldn't be back to this location read more

This place does not know how to cook chicken. Chicken bites are overcooked and has a bitter taste. Chicken sandwiches are good, would stick to shack burger in the future read more

Shake Shack Dedham - Overcooked chicken bites. Bitter taste. Yuck - Burgers Near Me - Dedham, Massachusetts

Horrible food . You can taste the horrible burned oil on the fries and burger . Horrible . Never again

It was my first time in legacy plaza. They have a big parking lot. When I went in the place it was not packed at all and usually when I go to shack shack in Boston or New York it's always full of people. The service was quick and efficient. I ate outside where it was beautiful outside. The burger I ordered was so juicy, but the fries could have been a little bit better. read more

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I just had to give a star to post, but this particular shake shack in Dedham just keeps getting worse. The service here is soooo slow, and none of the employees seems bothered by it at all. Today we placed our order and after being warned that the wait would be a little longer because of a "computer issue", we have now sat here waiting for close to 40 minutes. Too bad my son loves the burgers here so much...There's a very long line of angry customers waiting for their orders. People are just leaving now without their food. This is a world record for waiting Got our food in just about 55 min. Someone had the good sense to start re-taking the orders by hand. Wow... read more

Expensive.. food too salty.. service not so good.. got our order wrong.. floor a bit slippery.. I miss In & Out.. read more

Came by on a Thursday evening, around 5:30PM. Not too busy, there was no line to order at the counter and a short line for food pick up. We just ordered 2 fries and 1 lemonade. The fries were cold, not really salted. Lemonade was fine. The next section is my review of the customer service: We took about 3 mins to decide but when we decided to hop in line, there was 1 guy in front of us but no one behind us. We were also out of the way incase anyone came in and wanted to hop in line. When we were ready, the cashier was still chatting with another employee. I said a simple "Hi" and got some of the biggest attitudes. The other employee just stared for a second and walked back to her station to build sandwiches, while the cashier did some eye rolls and sounded super annoyed the entire time we ordered. I thought about ordering more than 2 fries and a lemonade but in the end, not worth the attitude. Not to mention at the end asking for my name and the tone she demanded me to spell it in... And to spell the name wrong, almost thought my order wasn't mine. While waiting in line, my party and I continued to notice the same attitude with other customers. At some point, while the customers were still in front of the cashier, the cashier and the employee in charge of french fries were pointing at the 5 people in line and making comments. The kitchen was staffed with about 10-12 people, and maybe about 4 of them were just dragging themselves around, you can tell they really didn't want to be there. We also heard comments about how the employees didn't want to pack the food or to seal the bags. Things seemed to start moving a little differently when a manager lady came in before we left. read more

it's a shake shack. you know it's not cheap but it's really good junk food. great fries and the beef burgers cannot be beat. chicken sandwiches aren't very good but people come here for the beef. place if always busy so order ahead read more

Would rather eat out of the dumpster. They can't get an order correct, and wont own up to not giving you food. So you can count on ordering garbage food and not getting everything you ordered. Good luck read more

haven't had a chance to try the burger yet. was told it would be a 5-10min wait and we have been waiting for 35mins. informed the staff 5mins ago and they said it should be out soon. will update when chicken burger is received. also, no Korean chicken burger. they ran out of sauce. tables were not 6 feet apart for indoor dining read more

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Korean-style Fried Chick'n sandwich: The meat on this sandwich is pretty thick and it was really juicy but the fried crust was pretty soggy possibly due to the sauce and the coleslaw. I also wasn't really a fan of the coleslaw because it tasted like pickled veggies and not . The sauce did taste somewhat like but wasn't spicy and was a little more similar to a sweet and sour sauce. Korean-style Gochujang Chick'n Bites: These are just the normal chicken bites but with a side of mayo. I actually liked the side sauce but it also wasn't spicy (I thought it had a hint of sweetness). I also thought this one had an odd citrus flavor that I didn't expect from a gochujang. The chicken bites were pretty crispy on the outside and juicy so I was happy! Korean-style Gochujang Fries: These are just the normal fries with the same side sauce as the chicken bites. I think the sauce goes a little better with the chicken than the fries. The sauce is also pretty watery so doesn't coat as well on the fries. Black Sugar Vanilla Shake: This milkshake is so sweet! Take what you expect for sweetness and at least double it! I still liked it because it mostly tasted like caramel with a hint of "is this brown sugar ice cream" but I really couldn't drink more than a few sips without needing water. It took a long time to finally get my order and then fix my order so the whipped cream was melted by the time I got it but the milkshake itself was still thick. Overall I think everything was okay and if you are going into it blind with no expectations or experience with Korean food you will probably like it. Just don't expect it to be spicy lol. I probably wouldn't order any of it again and would stick to their normal menu. I also have common problems at this location... This time they didn't give me the gochujang mayo and I had to ask multiple times to actually get it. This is after seeing multiple people before me have to ask for the gochujang sauce which is the whole point of the gochujang nuggets/fries. It also takes insanely long to actually get your order. I placed an order to be picked up at 12:45PM and I did not receive my meal until 1:15PM. I also ordered it for pickup 20 minutes before arriving so I thought it would be ready at the time the app said it would be ready but it was not. I then had to check my bag and make sure I received all of my items and I had not. The only reason I had checked my bag in the first place is I had seen two previous customers bring back their order for not receiving the gochujang mayo. I felt it was inconsiderate to not mention to the customer if they didn't have it and just let them leave hoping they wouldn't notice. To be fair the staff was friendly but I shouldn't have to triple check my orders to make sure I am receiving my food. [invited back after a past bad review] read more

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Not sure why this location doesn't have the best reviews....? I've personally never experienced anything bad with this location. The food is always consistently delicious (i love their burgers & cheese fries), and I don't have any issues with picking up my food and taking it to go. Nothing better than satisfying your shake shack cravings! :) read more

Update: Owner sends generic message and asks for me to reach out, which I do but to not much surprise, no answer. Eat elsewhere. read more

Ordered a chicken sandwich to go and the waiting area smelled like piss(???). The chicken was fried well with a nice crisp, but boy was it DRY. It's literally dry chicken, bread and a piece of lettuce..no sauce no nothing. Would not recommend it. read more

Shake Shack Dedham - Single SmokeShack and Coffee Shake - Burgers Near Me - Dedham, Massachusetts

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