I'm one of the In n Out holdouts. They just don't seem that great to me. If you're like me, Smashburger makes a great burger. I will admit that I go for their special Signature Burgers--which are more of a restaurant-level execution versus slap-dash fast food. In my case, I like the Truffle Mushroom Swiss or the green-chile Colorado. Great tastes! I also get their great onion rings, which come with ranch dipping sauce. Definitely a step up. read more

Great burger spot with awesome service! I came here as part of a Yelp Elite perk where I got to have a free burger, side, and drink. The double truffle mushroom Swiss burger was very yummy with a good ratio of mushrooms to meat-- not too many mushrooms that would make the burger fall apart or make it messy, but definitely enough for the mushroom flavor to be very apparent and satisfy mushroom lovers. The truffle sauce complemented the mushroom and beef patty very well and was not an overwhelming element. The smash fries were shoestring fries with some herbs/seasoning on top- tasted like rosemary. Was nice if you want to change up your fry game a bit! This was my first time at a Smashburger and I was pretty pleased with my meal! I would be down to try some more of their burgers and potentially come back for the double truffle mushroom one. Service at the restaurant was courteous and they even came by to clean up our table while my friend and I were chatting there. Would recommend trying this location out if you're looking for a good burger and fry combo! read more

Smashburger - Kids Cheeseburger, French fries - Burgers Near Me - Manhattan Beach, California

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Service was good and quick wait times. The food was very tasty will definitely be coming back. The only downside was the restroom was not that clean but what can you expect from a public restroom. Nonetheless great spot.. read more

This is a tricky one because I have loved smash burger for years and years. I was excited for this Yelp event to kick the manhattan beach location off The execution of our meals was just lackluster. I've always remembered smash burger for that perfect burger patty and this time was NOTHING special. Don't even know that I'd call it a smashburger. No complaints if you're looking for an expensive burger I guess - but you'll get comparable flavors for half the price by going down the street to their competitor burger joint that has palm trees out front - you know where I'm talkIN abOUT Maybe need to retrain the kitchen on how to cook and SMASH the burger. read more

Smashburger - Double Classic Smash Burger & Smash Fries - Burgers Near Me - Manhattan Beach, California

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I finally tried this restaurant. I thought the double smash burger was Excellent. Their smash sauce is unique and delicious. They offer a real smash burger (which I know is hard to believe, since they are a chain). This burger is far superior to The Habit, which I think is not very delicious. The only thing is I found their smash fries to be overly flavored with rosemary. I will instead get their regular fries. Their fountain drink has lots of great options. Friendly service, staff. Highly recommended. read more

Just had an excellent meal for three at smashburger Manhattan Beach. We ordered online, got an accurate pickup time and had a nice meal. Couldn't ask for more. read more

1st stop after 4 Hr flight. Each of 3 orders were wrong. Regretted stopping. Pales in comparison to other locations.

I love eating at Smashburger. However, my only disappointment is that they don't do combos like they used to in the past. I ordered a truffle burger bunless, fries, and a fountain drink. Food was great, but the fact that they no longer do combos, and that the food is a la carte, is my only disappointment. Nonetheless, service is great. read more

I never been to Smashburger before, I said to myself let me try it. Boy was I disappointed, I rather one of the regular fast food chains burgers than this burger, very little flavor, I don't mind paying extra for good food but not worth it here. read more

I went to SMashburger for the first time. It is Better than any other burger place in the area. The children ate their food and that is a testament to how good it is. I tried their black bean burger and I thoroughly enjoyed it. I think i would add a few things next time. I found it to be a great option and there are so many options in El segundo.. I have to admit the staff was really on the grouchy side, Perhaps i hit it on the wrong day, I would definitely go back and try something different, read more

I've only been to a Smashburger once before, and today's visit reminded me why I haven't returned sooner. No issues with the service at this Manhattan Beach location -- it was near closing time so there wasn't a wait or anything. I tried their classic smash burger and their bacon and brisket burger. Neither of them really stood out to me. I think Shake Shack does this style of smashed burgers better, at about the same price point, and as for the brisket, Arby's does it better for less. Their smash fries were good, though, tossed in rosemary and olive oil. But I'm not eager to come back just for the fries. read more

I should've paid attention to the 3 star review average. Far too many burger places that are so good / heck a shake shack is like throwing distance from here/ this is a terrible burger. Dry. Not smashed. Just a bad double 1/4 lb burger w no flavor. Only saving grace was the sauce is strong. That's why I give 2 stars. It was so disappointing I actually don't know what I would choose if I was stuck with choosing between islands or smash burger. They are frankly on par with each other ie. Wouldn't ever choose either. With heavy handed type places perfecting the smash burger genre, I would never eat or or recommend this place. Service was awesome - super friendly and they do have a soda button on the sprite fountain soda so at least I got a good fountain club soda and decent fries for $20. read more

First, they weren't prepared to open the doors. The soda machine wasn't ready, the containers of ranch weren't ready. Our order sat there and got cold. We had to-go orders and it took 45 minutes, we were the 2nd customers of the day. My coworker made a point of how many ranch dressings that were needed, the girl in the front acted like she couldn't and he was willing to pay. She almost sent us on our way without them. We checked the order, they weren't there, she literally had to fill the cups as our orders got colder and colder. Couldn't be bothered to fill the shake cup to the top, you'd think it would be bigger for over $6.00. The service was horrible and acted like they didn't care. You might get a bigger crew to open, considering it's right before lunchtime. read more

New menu is disappointing. Quality seems to have gone way down. Onion strings are gone from the menu. Bean patty was replaced with an oat/soy type of replacement that is odd tasting. Regular burgers were thicker than remembered (not smashed patties) and completely flavorless. Fries are not impressive. Instant headaches after food including the veggie burger option... read more

After a lifetime of eating and loving burgers, I've concluded the best burgers are either thicc medium rare patties or smashed burgers. Smashburgers are crispy, tasty, and fantastic. This Smashburger does it right, and this location hasn't disappointed in the 8 or so times that I've eaten here. Sides and burgers are always made fresh. Two thumbs up! read more

Just freakin awful awful awful! Avoid! Twice I tried them and both times a DISASTER! The WORST $6 breakfast sandwiched I've ever paid for! Sucks! Luck at the two flat buns VIRTUALLY NO BACON - see if you can spot bacon in the photo! What a freaking rip! read more

Smashburger - Almost nothing inside this smash burger failure called a Breakfast sandwich! Avoid this place McDonald's has better and cheaper! Sucks!!!!!! - Burgers Near Me - Manhattan Beach, California

There is always amazing food and customer service every time I come to the Manhattan Beach location

They wasted an hour of my time on DoorDash waiting for confirmation. I ended up having to contact DoorDash who contacted Smashburger only to be told they are not confirming orders. They could have at least cancelled my order from their end instead of making me wait so long. To make matters worse i was really hungry and barely ate at all so you can imagine how i felt. It's ridiculous how this establishment operates. It's also sad because I really liked this place at first. You just lost a paying customer. read more

Awesome burger joint with friendly customer service at a good price! I recommend for anyone in the area looking for a burger

Dbl. Original smashburger was bland. I ordered without cheese but it came with cheese. I paid, asked for the receipt, server stared at receipt before giving it to me. Cashier was both taking orders and carrying out orders to guests. Two cooks in the kitchen. 6 patrons got their food before mine even though I ordered before them(they were not "call ahead" orders either). I had to ask where my order was.... What are the table numbers for again!?! FYI, I tip in cash nowadays and after my meal(the way it should be), bc I've been burned so many times when leaving a 20% tip(bc I was you before my current job), and service was sub par. read more

Wow, Horrible place! Terrible! Waited a long time for my food, horrible service And extremely dirty, Department of health should come and close this place. Wrote a review last week and got deleted! Well, I am writing another one, you guys should be ashamed of having this restaurant open in an upscale neighborhood like Manhattan Beach read more

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Waited 30 minutes, still no food. Got a refund and left. Family of 5 was waiting longer than me and only one person got one burger. Won't be coming back hopefully a better restaurant replaces it soon. read more

First time here and service was not good. The girl was nice but she just didn't understand our order. They my meal was missing the pickels and sauce. My husband and I got the same hamburger and his was made perfect. Then we order a large order of tator tots to share and it was wrong. The girl just needs to be retrained. But the food was really good. read more

Decent burger & sides for what it is, upscale fast food. I don't really get the smash part, tasted similar to any other fried burger. I'm taking time to write a review for the customer service that seems to have negative reviews from previous users. I went in at about 9:20p on a Sunday night and there was an entitled Manhattanite complaining about waiting for 5 minutes. As I quickly walked to the Online Order sign and pick up my food that was ordered at 8:59p this jerk yelled at the lovely staff "Can you help me first, I was here first." Apparently old men don't understand what online orders are. Not only was I picking my order up late to account for any delays, he proceeded to disregard the fact I was in the middle of asking for sauces and screamed, "Since she's taking so long can you help me!" I don't know if he was referring to me asking for condiments or the nice young lady who was helping me cause they were out of the sauces I was asking for. Either way kudos to the Sunday night crew on 6/26 both the two staff behind the counter were working diligently, and the manager handled this a*sshole with such professionalism. Shame on you to the guy who yelled for no reason, his burgers literally came out while I was standing there, and clearly my order was ready before his. Sucks you guys have to deal with these locals who think they own everything and don't deserve to wait behind a woman. read more

Service is incredibly! The food at this location tastes super fresh and dlightful to enjoy!!

Naydeen was so sweet and welcomed me right when I walked through the door! This place is definitely my pregnancy crazy because I could eat here everyday! read more

Not sure what's going on, but our takeout order last night included French fries that were not their regular French fries. They were thick cut, not well cooked, and soggy. One of the reasons we eat here over other burger joints is because we love their thin, salty, crispy fries. Guessing they ran out of their usual or are having supply issues...? Can't imagine corporate would be thrilled with the decision to use a product that veers from and is inferior to the company norm. As far as wait time, I too have been told in the past that an order would take 45 minutes to be ready. Now knowing that, I ordered in advance and my husband only had to wait 5 minutes once he arrived. So plan ahead I guess? We don't eat here often, maybe one every couple of months, so the timing isn't a big deal for us if we know what we're getting into. As others have mentioned, it seems like they may be having some staffing problems. In the early days of this location things ran smoothly. Now the poor employees always seem overwhelmed. Corporate could stand to beef up pay and hire more people to boost morale. Especially considering my double Turkey burger was $11 on its own! Still love that I can get a Turkey burger here, but without their usual, better fries, we'll probably skip eating here in the future. read more

Ordered takeout and they were quick to serve me and get to my order. Food was delivered hot and just right. I got the brisket burger and man was it good! Just what I needed after a long workout. Milkshake was nice and thick and not thin like some other ones. Tots were tasty and fried well. I'd come back here again! read more

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I enjoy coming here as the food is always tasty and consistent. The people and atmosphere are always pleasant as well.

First time here- Food was super good! Also had great customer service! Connie was very helpful and nice. Would highly recommend! Had the Colorado burger read more

Ordered the mushroom truffle burger, smash tots and a drink. The burger was mediocre but the tots were good. But hard to enjoy any of it when the customer service is rude. The lady who took our order was not nice at all- I asked her to add lettuce and tomato to my burger and my buddy asked for a side of ranch. She ROLLED her eyes at us! If you're going to be in customer svc do your job. After eating the burger, I now feel nauseous. I don't know if it's too much sauce or too salty. It was disgusting, never going back!! read more

Great food! Great service! The manager always goes above and beyond to connect and keep you coming back. I enjoyed the crispy chicken sandwich and a peanut butter shake. Delicious as always. :) read more

We love smashburger and RB just closed. We drove over and the team was preparing a large corporate order and estimated a 40m wait but they had our food out without any normal delay!! Great job team. Thank you!! read more

My first time there and let me tell you :( 1. I ordered 2 chicken sandwiches and received 2 cheeseburgers 2. I was not aware of combos and I asked for extra fries somehow turned out with 2 fries and no extra fries that I thought I was clear on paying for 3. A friend met up With us ordered a cheeseburger and needed up getting a chicken sandwich lol pretty much service is not good and they really need to work on details/better customer service read more

First time ordering Smashburger and the burgers were good. But ordered the onion rings on the side and they were so salty I couldn't even eat them. They looked so good and I was anxious to try them for the first time but way too salty! It's like someone salted them and then someone else salted them again! Yikes. read more

Food was absolutely disgusting. Burger was overcooked and the bacon looked like it was microwaved. Ordered the tots and it was literally 8 of them (I counted). Also store was completely filthy I'm talking trash and food on the ground smh. On top of being overpriced. This place sucks. Should've went to in and out. Never again. read more

excellent customer service! always enjoy coming to this specific location, great food quality and food always comes out fast! definitely recommend this location :) read more

I love Smashburger, however, lately, this particular location has had the worst service. One time I ordered online and it told me it would be ready in 15 minutes, I came in 20 minutes, and still had to wait another 15 minutes and still did not have my food. I finally just had to leave and lose that money because I didn't have time to even wait for the manager to come to the register and give me a refund. I decided to try them again a month later, this time, I had my husband go in and order the fries. He order the fries at 6 PM. They are still not done yet 23 minutes and counting. This is a location that I've been to multiple times since it opened a few years ago. I had no problems until about three months ago. I don't know what's going on, but I hope they fix it soon. read more

I was invited to an elite Yelp event at Smash burger in Manhattan beach I am so grateful I was invited this was my first time at Smash burger and they did not disappoint the location good parking good staff on point friendly and very helpful they found my name on the list no problem the person helping me (Manhattan) above and beyond with customer service I was offered anything on the menu. I ordered the Brisket double burger, haystack onion rings and vanilla milkshake it all tasted very good but by the way everything smelled delicious you could not go wrong ordering anything.i recommended this place I will be back read more

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Came in today to dine in and was told that there would be a 25 min wait and 3 minutes later was told that it would actually be a 45 min wait due to the many online orders. Several customer walked in and left when they were informed of this ridicullong wait time. This is just an example of this business being understaffed,, worried more about profits than great customer service. Why online orders are more of a priority than their dine in clients is confusing to me. This is Smashburger, not a high end 5 Star restaurant where you can expect a long wait to be seated. More than 30 people walked in and left when being informed of the 45 min wait time. That's a lot of business lost to poor staffing and management. Must do a WAY better job. On a positive note, the staff was pleasant. read more