This was my first time at any Smashburger location, and I came away with a pretty average impression. The restaurants look nice and trendy, the staff are friendly, but I just was not that impressed with the burger. I got the big Carolina burger without the mayo, added mustard to make it a proper southern style. The flavor on the chili was a little bland and it kind of took over the burger on the whole. Wanting to try just the patty i broke off and cleaned off a chunk of the meat. It was pretty juicy, but didnt have a stand out flavor on its own. Kind of a let down overall. At a shade over 7 bucks, definitely not worth the price tag. My friend let me try a few of his fries, and I always like the shoe-string variety when I can find them. Crispy and hot. Thumbs up there. I had a peanut butter shake with my burger, and it was absolutely the highlight of the meal. Deliciously flavorful and creamy, lots of peanut buttery goodness. More shakes and fries in the future for me. Overall, was passing through Durham and had never eaten at one of these. Don't see myself making a special trip for this in the future. read more

Overall: Okay food and terrible service. We walked in at 8:30 tonight (Wednesday) and immediately turned around because we thought the place was closed - most of the chairs were turned upside down on the tables and all of the floor mats were piled up by the register with a broom beside them. There was also no one at the register. We checked the time, thinking they must be about to close but, nope, close is at 10 pm so we went in. We stood at the register for a couple minutes without being greeted, and finally the woman standing by the heat lamps trying to figure out a pile of food and orders shouted that she'd be with us in a minute. A few minutes after that she finally came over, having not given any of the waiting people their food. I honestly have no idea what she was doing the whole time. We ordered and went to sit and found ourselves waiting again, for over 20 minutes for our food. I was sitting facing the registers and watched the only cashier walk to the food, look confusedly at the tickets, the screen, and the food over and over again and never deliver any food to tables or people waiting on to-go orders. At one point a customer waiting for his to-go order actually walked up and explained which order was his! During this time the cashier repeatedly asked questions of the two people working in the kitchen and both of them just shrugged every time she asked them something. There is some clear negativity here if employees aren't even willing to help each other. The food under the heat lamps continued to pile up and we continued to wait. The tables with chairs on them quickly became an issue as people kept coming in and had no where to sit. With only one person doing the registers and food running and to-go orders, there was no one to clean the few dirty tables. We snagged one of the last two tables available. Folks who came in after us either stood and waited or sat at dirty tables. I will say the burgers were good. I got the original and really liked the egg bun and crispy edges on the patty. However, the smash fries were not good. My husband's fries were soggy wet with grease and mine had maybe two that had any of the rosemary oil/seasoning on them. We ended up mixing the two batches together to make them palatable. I was excited to try this place but the overall carelessness of how it's run was really disappointing. read more

The good is good, it's fun to eat outside but our waitress was the rudest any of us had ever experienced!

Do not! This is a review 2 days after eating here. The burgers are subpar and I see why it's called Smashburger... there must be roadkill smashed into it. There were 2 dining in the party who had the same orders and both had gastric issues after. So if you want severe indigestion then eat here. The environment is dark and dirty. The drink station should be a biohazard area. read more

I stopped by for a bite after a business meeting. I was just wanting a quick salad. As I walked in I noticed how bright, open, and clean everything looked. The menu offered so much to choose from. I ordered the Baja Cobb salad, and I wanted to give the Rosemary fries a go, so I ordered a side of them too. Everything tasted Fantastic! They brought my salad as soon as I sat down at my booth, my fries came out minutes later.... the staff was friendly and attentive. I definitely recommend eating here! I honestly cannot think of one complaint. Great food, fast service, clean restaurant, friendly staff! read more

Smashburger - Baja Cobb salad - Burgers Near Me - Durham, North Carolina

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I've visited here twice since being in the Durham Chapel Hill area. The first time was fine. But not this time. I paid for an order at approximately 7:50p. It is now 8:17 and I still have not received my order. When I placed the order, I specifically requested FRESH fries and that they not be drenched in olive oil. They gave me the fries stale. They had clearly been sitting under a lamp (tough + cold). When I requested that the fries be redone, I was immediately met with an attitude from the Black chick (with short hair). She asked me if I was going to stand by the counter and wait or "move because other people need to order." It's now 8:21 and I still don't have my damn food. So then, my burger had been sitting so long that it was now cold. Asked for it to be remade. The same Black lady starts arguing with me from behind the counter and said that she was doing the best she could with NO people in the store. I asked for the manager but I'm def going to call her in the morning (someone names KP). I am absolutely not a hard person to deal with. I don't give people a hard time because I have worked in fast food before and understand that it can be annoying dealing with people and their BS over food. But at this point, I've been here approximately 34 minutes, waiting on a damn burger and fries. To say that I'm pissed is the understatement of the year. Folks have already come and gone. My family went next door to her food and they're already done. At 8:31 I asked for a refund. Don't think for a second I'm not calling corporate. Edited the review to add that I left at approximately 8:35pm. I can't wait til corporate opens Tuesday. read more

The store was empty with no one in line. It still took them 30 min to acknowledge me to even take my order which made me late for work. I will not recommend this place and i will make it my mission to tell as much people as i can to not go to this establishment. This isn't my first time experiencing this failure of customer service at this store. read more

Super understaffed. Took so long to get food. Food waited on counter for a long time before it came out

If you need some quick soul food, a pick-me-up, or if you're just craving some good junk, you go to Smashburger. The food here is greasy and delicious. I enjoy their barbecue, bacon, and avocado burgers. I like when restaurants have their unique fries and Smashfries definitely stand out. If that isn't enough to fill your craving, try one of their milkshakes; you might have to share it with a friend. The restrooms are clean and there is ample indoor seating. It's nice to come here every once in a while for a treat, but it's sure to wreak havoc on your diet. While their burgers are good, I prefer the burgers from Nosh when I'm in the area. read more

This place is a joke. I'd mark zero stars if that was an option. In the entirety of the time that I've used this app, I've never actually submitted a review, but I guess there's a first time for everything. Where do I even begin? We placed our order and were told it would take 15 minutes. It took over an hour. It was only after we asked for a refund (a request that was blatantly ignored) that we actually received our food. We get in the car and realize that an item is missing, so we go back, get it, and leave. Once we're home, we unwrap our burgers, and it turns out that they added cheese and sauces that we SPECIFICALLY REQUESTED THEY OMIT DUE TO DIETARY RESTRICTIONS, which thereby made them inedible. The cherry on top of this shit sundae is that during this entire interaction, all we were getting from the man working expo was attitude. I work in food service and have for a long time. I know what it's like to be under pressure and to have orders back up. You guys handled it in the most unprofessional and mind-numbingly stupid way that you could've, and you didn't even offer any form of compensation, so thanks for not shit. You somehow managed to waste not only my time, but my money as well. Get fucked. Edit: clarity read more

One of the better smash burger locations I have been to. The food was made very well and the sweet potato fries were not greasy and were quite crunchy. I really enjoyed my lunch here. It does get packed so plan accordingly. It's a nice walk from the Duke/VA hospitals. read more

Smashburger - Colorado - Burgers Near Me - Durham, North Carolina

Quick place to grab a tasty burger and fries! This Smashburger is located conveniently across the street from Duke campus/hospital. Sign up for their Smashburger club and you get emailed coupons regularly--I used a $2 off coupon and ended up only spending about $4.50 for my Avocado Club burger (lettuce, tomato, avocado, bacon, ranch). And if you fill out a survey online, get free Smashfries at your next visit! Order at the counter then find a table. Service is fast--the staff is always so friendly here. My burger was juicy with the tomato and ranch and the avocado was quite fresh. The portion size is just right--if you're looking for a bigger size you can order their large size for about $1 more. The Smashfries: AMAZING. I was initially skeptical----rosemary with garlic flavoring? But it's sprinkled on just right--not too chunky or herby. These fries were so addicting. My only complaint about the fries this time was that they were drowning in a puddle of oil. I tried their Smashfries a few months ago and they were definitely not as oily, so hopefully this was just an off day for the fries. read more

I had just picked up my son from the aitport and I asked him what he wanted to eat, he replied with "Smash Burger!". We had only been there once, before we had moved to Durham and both liked it a lot but hadnt gone back because of wanting to try something new when we had the opportunity to eat out. So we went to Smash burger and it was way better than I had anticipated. The cashier who took our order was super welcoming and patient. I ordered the truffle burger with truffle mayo, swiss cheese and onions, it was to die for. We also ordered the fried pickles that were still as crunchy on the inside as they were on the outside. They even gave us frosty mugs for our beers. To say the least i was very impressed with this little chain burger joint. read more

Smashburger - Burgers Near Me - Durham, North Carolina

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Next to Five Guys, this is the best fast-food chain. I had the local Durham burger, which had chili and slaw on top and it was served on a pretzel bun. THIS burger is no joke. It is messy. It is delicious. It tastes goooooood. My friend and I shared the smash fries. One order is big enough for two people. Rosemary, olive, oil, garlic, salt. What else is there, really? That rosemary adds some nice flavor. I love this place. Thank you for coming to Durham!!! read more

Placed an order online via app, which said it would be ready for pickup in 10-15 minutes. It has been over 45 minutes and still not done. (All these people waiting are also losing their minds, understandably). I see that they have a timer order screen that shows how long each order has been waiting. This information can and should be used by the app. Either they purposefully are not revealing true wait times or they don't have a clue. Either way, not acceptable. Please fix! read more

Wasn't too impressed with my last visit. I've been there before and it was pretty good, which is why I decided to go again, but this last time really disappointed me. The burger was very salty and the fries while they tasted good, they were cold. Also, I had ordered a fountain drink, but all the drinks were flat and weak. It seemed like their fountain machine needed to be checked. This visit will probably deter me from visiting again anytime soon. read more

Very good burgers from a high quality "fast-food" chain. Even compared to all the fancy $8-10 burgers that I've had in the Durham/Chapel Hill area, these are fairly good and a nice value (a regular Smashburger is $4.99). Plus, our burger came out VERY quickly. What is also wonderful is that the burger can be customized with many different complimentary toppings, sauces, and buns. I ordered the rosemary fries (Smashfries) too, out of curiosity. Found out the hard way that rosemary on fries isn't really my thing - they tasted sort of funky. But the thin/tiny style they were cut in and fried was really nice. If I come back, I'm definitely going to try them them unseasoned. And I need to try the Haagen-Daz shakes - those sound awesome. Overall, a welcome addition to the Erwin Road shopping/food centers that have been lacking a casual burger place. Solid burgers, fast service. read more

Didn't make it past the tables out front and a lady who worked there got off her phone let's out a huge sigh and tells me she can't believe she has to get up, cracks the door after entering and says yup here they come. Look at me as goes "yea um I'm holding the door open" walks away shaking her head at me. When I said that was rude and I didn't like that she said "ok bye". After seeing other reviews I'm surprised corporate hasn't looked more into this money pit. read more

First time eating here. Nice location and great food! One of the best burgers in Durham. The cashier seemed like she was in a bad mood. Being our first time, my family had a few questions and it seemed to bother her. Other than that it was amazing. -------- Update: the owner contacted me and was very generous and expressed genuine desire to make my experience perfect. My second visit was fantastic! I really appreciate the lengths taken to satisfy customers. My family and I will def be returning! read more

Smashburger - My son enjoying a grilled cheese sandwich. - Burgers Near Me - Durham, North Carolina

Not impressed....no egg buns left and when I tried to order a kids meal I was told they were out of kids burgers. Customer service was poor.

For lunch I tried the BBQ Bacon Cheddar Grilled Chicken Sandwich along with an order of Smash Tots. The sandwich was very good and the tots, "tossed in rosemary, garlic & olive oil" were insanely tasty. Great meal... I'll be back! read more

I just walked into an open door 5 min early, I did not realize what time they open, but the door was open. When I walked in I was yelled at by a woman behind the counter, We Are Closed, you can't come in here. 5 minutes before I could have been served. I would have waited the 5 minutes but I was treated so rudely! read more

Great burgers and fries! I got the Spicy Jalapeno Baja burger and loved the combination of the guacamole with all the other ingredients. I enjoyed the burgers more than the ones at Burger Bach and Bull City Burger (and Smashburger is cheaper!), although I'd say Only Burger, Fuddruckers, and In-N-Out still rank higher on my list. read more

Smashburger - Jalapeño Baja burger - Burgers Near Me - Durham, North Carolina

Outstanding burger and tasty hot fries. The restaurant was clean and the staff friendly.

Wish I could give negative stars....First time at a smash burger, customer service was terrible the ladies at the front were very rude. There was a hair in my burger and when we brought it to their attention they were rude about that too. The burger they remade looks like a T-Rex made it. Will not be back! read more

Terrible customer service. You lost a regular customer today. After waiting for nearly 10 minutes behind one family/receptionist while three to four unoccupied staff just watched me and five others in line, I was finally helped by someone. The whole time she was "helping" me, she was not paying attention, instead chatting with the other receptionist and the family ordering. Still not paying attention, she grabbed my receipt and turned to throw it away. I asked for the receipt, took it, and went to wait for my order. The next thing I know, she's yelling "OH, I KNOW you did NOT just snatch that receipt from me." I have no idea what's going on, and the other ten-ish customers in the store are also staring blankly. Then, all of a sudden, a male staff (whose back was turned during this transaction) gets up in my face and tells me, "the way you snatched that receipt from her was rude, so disrespectful, that was rude." At this point, I'm genuinely confused and, for some reason, even try apologizing to the man for the perceived front. Ironically, after calling me rude and disrespectful, while I'm attempting to apologize for something I didn't even do, he glares at me and turns his back on me and starts "whispering" about me to his coworkers. To top it all off, he prepared my to-go order and "accidentally" messed up my order. Embarrassingly unprofessional. When the store is usually empty, and there's numerous reports of awful customer service, you have to wonder if there's a correlation. If you're having a bad day, that's fine, we all have them, but don't take out your anger on customers. read more

Tried their double smash burger, mushroom and swiss burger, and black bean burger, all of which were really really salty. Wait time is very long. Definitely won't eat there again. read more

Fries were cold! My milkshake was more like just milk. And the burger was ok. I would not crave this place. But would go if nothing else was available. read more

EXCELLENT food!! This would be a four star review if it weren't for the attitude of the woman checking me out... Recommended! Bring your flak jacket though, and also wear a helmet... read more

Loved it both times my husband and I had them. The burgers were juicy, well-seasoned, and filling. The smash burger fries were on point with just right--hot and crispy. We've found our new favorite burger place! read more

The fries are oily but milkshakes are delicious! The Oreo milkshake is my favorite. The food is ok if you need something to eat quickly.

This is my go-to spot for a quick but tasty burger in Durham. I have had nothing but good experiences with it. I think the chain qualifies as something you'd call fast-casual. But the way I describe it to friends is if you took your favorite fast food burger joint, such as Wendy's, and improved the service and ingredient quality. Everything appears to be cooked to order. In my opinion , it's a step above Steak N Shake, which seems to have a similar approach (though there are none of the latter chain here in Durham ) One thing I like about this place is that you can get a well-crafted and satisfying burger that's not trying too hard to overpower your taste buds. I feel like too many fast casual or sit down burger places are in an arms race to top the fattest, juiciest patty with an inordinate amount of toppings. You wind up with a gloppy mess that sends burger juice mixed with avocado streaming down to your elbows. While there are some specialty burgers here that seem a little busy, their mainstays such as the triple double are hearty without being a mess. And their fries are great. Think idealized McDonald's style with the right level of crunch. read more

Friendly, attentive service. Good food, better milkshakes (made with Haagen-Dazs, so extra rich). I just discovered that their sweet potato fries are delicious dipped in their truffle mayo. I've now had a burger and a chicken sandwich here. The chicken was a little too salty for my taste, I think because they brine it here, so I'll stick with a burger next time. I've seen their salads, and they are ginormous. read more

OK yes so I'm that person that orders a salad at a burger joint LOL. I ordered a Spinach, Goat Cheese, Cranberry salad and added on grilled chicken. It was FABULOUS!! The chicken was nice an thin, and the seasonings were spot on. The salad portions were HUGE too! When I was there they had a cool thing going on for St. Patty's day where it was BOGO on the Mint Chocolate Milkshakes which also looked awesome. This location also has a really nice outdoor seating area with umbrellas which we enjoyed getting some fresh air. Very close in proximity to Duke University Hospital, the VA Hospital, and the Children's Hospital. Parking out front can be rough at peak times but there's a garage in back! read more

Smashburger - Nice outdoor seating - Burgers Near Me - Durham, North Carolina

I love smashburger but this was the worst smashburger Location I have been to. Staff and service was great but food was horrible. First of all they have limited menu. My burger was too salty and fries were soggy. Not worth money paid. I am giving 2 stars just because staff was nice. read more

Really? I walked in at 3:57pm. An employee walked in right in front of me. The employee behind the counter greeted him. Not me. I walked up to the counter and read the menu while all the employees chatted. When I looked at one of them to place my order she said, "its going to be a while. We're doing shift change." All the whole counting the coins VERY slowly while talking to the other employee. That was it. Not, "I'm sorry, do you mind waiting 5 minutes while we change the drawer? What can I offer you to drink, on the house." That would've been wonderful. Instead, I walked out. And they let me. Lost a customer. And this WAS one of my favorite places. read more

Food is awesome..But the service was less then average.. We had a big online order, and the cashier had a very nasty attitude and she was on the phone the entire time via bluetooth. I love this place . But the customer service is questionable.. read more

I ordered the classic smash with a salted Carmel milkshake Burger- thought it was pretty good, was a pretty in display. Was a bit salty for me but what do you expect. Haystack onions are the bomb.com! I never thought of slicing the onions small would be such a difference! Love love love ! Milkshake- one of the few milkshakes that I love! Salted Carmel is amazing!! My dad thought it was so good, he got one for himself to go. Service - nice and friendly, the manager came by and asked how everything was. Which was nice. Overall, it was 4 stars because the Burger was a bit of a let down, other than that it would've been 5. Nice job smashbox! read more

Smashburger - Classic smash - Burgers Near Me - Durham, North Carolina

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I gave a 2 star review because the food tastes fine. This rating is based more on the service received. During my last visit here, been a couple of times, the service was fairly poor by the person taking our order. There was no smile or friendly greeting. As we approached to place our order I noticed you could download their app and get a discount (or a food item) just for downloading. So I downloaded and when we ordered I showed the code that came up. When she scanned the code it wasn't recognized in their computer. She did not offer assistance, call a manager, nothing. Just replied it wasn't good. I showed her the app, the sign and she basically said tough luck. No offer to comp it or do the right thing. Then the prices here... The burgers taste fine but I don't think they are worth the price at all! This place is expensive to go as a family for lunch. For 4 of us it was close to $50. Only reason I came back (my 2nd visit) was that my kids liked the place on the 1st visit and wanted to go again. We decided as a family that we will not be going back. There was another employee that when we were leaving came over to let us know she would clear the table, was very friendly - they should have had her at the register to take orders and this experience may have been a lot different - funny how a bad apple can give you such a bad taste for a place. That and the over priced food... read more

Came in today since we saw a deal on Slickdeal saying it was $2 for a regular burger per person! So naturally we came in ordered a burger each and we shared a side of smashfries, too. The total cost came out to be $6.50ish. I mean, talk about a deal! Thanks for the discount! Will be back when there's another promo! read more

Smashburger - Burgers Near Me - Durham, North Carolina