Just like Josh M. experience , the 'help' at the counter /register I was ignored. While I tried to get a drink for at least 10 minutes other people were just walking out. Another just got an eye roll and the 'help' turned away. One person got some reply I didn't hear but that customer couldn't believe how rude the 'help' was and she left also. Maybe I will give Smash another try next year, hopefully by then there will be new staff. read more

My first taste of Smashburger was the Scorchen Hot Mac and Cheese, a black bean patty with fries. It was super tasty, super messy, and not at all scorchen. Was it memorable, veagly. I had to look up my order to remember what it was for this review. But once I got the name, it came back to me. It was a good burger I would probably order again. My mom got a Smashburger with tots - not memorable. It was just a burger. Her words. If she was craving a normal burger, she would order it again. But it was nothing special. read more

Now most of the time I love a good smash burger. However, I went there last week on a Saturday and my smash burger was greasy as can be the whole bag by the time I got home was covered in grease. It tasted OK but it was just so greasy. I couldn't eat it. Going to give them another try. read more

Ordered Ceasar Salad - No Salad Dressings available Ordered "BLT" - Some lettuce, un-ripe large sliced tomato's, tall hard toast and something that looked like shiny "bacon" They apologized about the dressing and offered to refund our money Parking was non-existent. Not sure what to say but by all the delicious looking photos promoting their food, I left hungry and sad that I didn't read more carefully it is Vegan I drove to Merritt's Grill where satisfaction is guaranteed. read more

Regardless of how good it is, I stood at the register for 20 minutes before the front desk lady said a word to me. She just kept filling the takeout orders, walking back and forth, not a hello or be right with you. Fan of the food but need more staff at lunchtime read more

Convenient location in Durham. The food came out quickly, but it was basically packaged as to go and you could find a table if you wanted. I went with the bbq bacon smash burger. It was pretty good, just just missing a pop. I don't if it wasn't enough bbq or onions or the bacon lacked flavor, but it was missing something. Not grease, though, it had the greasiness! And that's what you'd expect from a "smash burger." The rosemary fries were great! Crispy, crunchy, and a nice rosemary touch. Excellent fries. read more

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Sorry to this was my first Smashburger experience. Outside is dark and the place looked closed. Inside, similarly dark. The walls are stained and worn. Ice was not available for drinks and the Formica molding around the drink stand was broken, torn or missing. Manager was coughing/sneezing into her gloved hands; order did not come out correct the first time. Correct order arrived but was extremely salty. Bad, bad first impression for the franchise. Sorry. read more

My husband and I proceeded to eat at this location on a Sunday afternoon. We walked in and the vibes were just off. The menu consisted of 3 screens put together and one of them didn't work. We couldn't even see any of the burger options. I pointed it out to the cashier and she rudely passed me a menu. She never welcomed us into the restaurant and never said a word to us. She stood at the cash register with an AirPod in her ear and was on her phone the whole time. We put the menu down and walked out. Customer service was absolutely horrible and the environment was not inviting at all. Definitely don't recommend going. We walked next door to Big Bad Breakfast and it was a much better experience. read more

We weren't even sure if this place was open bc the outside was desolate and there was a lot of trash blowing around. But we saw lights on, so we ventured in. The inside was cold and dark and don't feel friendly at all. The menu looked great- several tasty-looking burgers and lots of sides. I opted for the double classic with a side of Brussels sprouts and my husband got a burger with bacon and the smash fries on the side. We both felt underwhelmed. Maybe the cooking oil was old, but everything was extremely greasy and not good. Even my soda was flat so I had to go back and dump it out and replace with water. Just a disappointing experience. With a lot of burger competition in durham, we won't be back. read more

I came here to grab a snack. I remember the tenders being good at another Smashburger I had been to in DC. They were great. Got a 5 piece with regular fries. The fries were McDonald's-like being thin and long. Overall, great food. The price was reasonable-ish at $12 and change for the two orders. I don't know if I'll come back...so much else to try and nothing here made me want to come back in the future. read more

Smashburger - 5 CHICKEN TENDERS FRENCH FRIES - Burgers Near Me - Durham, North Carolina

Closed on Sunday afternoon....posted hours on their website says they're supposed to be open from 10:30-9:00.... super glad my friend dragged me along on this 3hr excursion from Greensboro for absolutely no reason....thankfully Alpaca saved the day read more

Service here sucks. My bf and I ordered 2 burgers and fries to share - my bf got his burger within 2 min. The we proceeded to wait another 15 min for my burger and our fries to be ready. He was done with his burger before I even got mine. Then my food was waiting in the window for another 7 min while the workers were helping other people. Please just hire more staff- and get a manager to oversee things. That being said- the food was delicious. But food isn't what keeps a restaurant open read more

I was here recently and had a good experience. I had to bother the man (cutting up boxes in the back) who is obviously the manager to take my order at about 3PM. But he was very pleasant. And I get a scrumptious burger here every time! read more

Came here during lunch break with a few coworkers from Hock. They make the burgers fresh and I really enjoyed mine. The cashier didn't get irritated with me when I changed my order three times while ordering because everything looked so yummy. I like that they offer the single patty or the double patty, if you're hungrier. Our burger and sides were brought to us fairly quickly, probably in about ten minutes. I got the mushroom swiss burger and it was so good. It was very filling, also. I stole some of my friend's tots and they were also good. I would like to try the fries in the future and definitely the burger with the brisket. read more

Smashburger - Truffle mushroom Swiss burger - Burgers Near Me - Durham, North Carolina

Aggressively mediocre. I don't know if we've just been spoiled by Queen Burger here in Durham, but that place really puts Smashburger to shame in just about every way. Smashburger has a very good location, lots of ample seating. Their menu is maybe a bit too big for just being a mostly fries and burger place (the odd ball items of wings an fried Brussel spouts standout). My wife and I went Sunday for lunch and we were both really unimpressed with the quality of the food (which is pretty pricey) along with the overall taste of the food. The quality felt less than something like Five Guys but still on the same cost level. I ordered the BBQ Brisket bacon burger and it was dry and really unappealing. The fires were fine. My wife was unimpressed with her burger as well. Maybe it was an off day but I just kept thinking "Dang I wish Queen Burger was open on Sundays". read more

Terrible service. No greeting coming or going. The girl taking orders was clueless and on her phone most of the time. She brought out one burger to our table of two. She left the other one in the window under the heat lamp. If she were any slower, she would be going in reverse. So I had to get my own burger out of the window. What appears to be the owner is smothered in apathy. Over priced, poor service. Wall paper is stained and peeling. Looks unsanitary. More like TRASHBURGER. Go to 5 guys instead. read more

Smashburger - Smashburger - Burgers Near Me - Durham, North Carolina

One of the best burgers I've EVER had. Ever. All places have struggled after Covid so I'm not gonna crucify them for issues that are out of their control. Considering the context, and being realistic for the establishment, the burger is amazing. Keaton is a great manager and when he's in the building I can guarantee my burger and fries are gonna be "chef's kiss" every time. My burger is always tasty. I leave full and happy. read more

Smashburger - Smashburger and fries - Burgers Near Me - Durham, North Carolina

Today, I received an email about a special burger from Smashburger for $5. I checked the participating Smashburgers before I went and it said that this location offered it. When I got there, the workers said they had no idea about it. I ordered a regular double. I stood there and waited 30-minutes for my food. Was it worth it? Not really...tasted like a typical burger to me. Is the Smash fries with it? Not really...tasted like regular fries with seasoning to me. Overall, I was not too impressed. There are better franchises and burgers in the area, I can guarantee you that. read more

I'm livid at how casually the employees take masks. There's no point stacking furniture, putting tape on the floors and adding a barrier in front of the register when masks are optional. I went there for the first time on April 16 with my husband. The woman who made my shake had her mask below her nose. I asked if she could pull it up please. She rolled her eyes at me, but did it. By the time she turned around with my husband's shake, the mask was down again. Being disgusted, I spoke to the manager, Ketan. I explained what she did with her mask (I left out the attitude). He made a weak excuse about how 'masks shift when working'. I then reiterated that she pulled it up, and 2 minutes later it was down again. He shrugged his shoulder, mumbled something and walked off. I will never eat here again. If you take safety seriously, you should avoid it too. If this is their standard in a pandemic, I can't imagine how nasty they are normally. I will mention the kitchen staff were both wearing masks properly. So food was safe until it hit the packaging window. read more

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SLOWEST FAST FOOD CHAIN IVE EVER BEEN TO. 30min making a burger and a medium fries, not including the ordering time! Don't waste your time and patience unless you are dying for a burger indulgence and you have nowhere else to go to. read more

Smashburger - menu - Burgers Near Me - Durham, North Carolina

Got single Turkey burgers and Brussels sprouts. Preparations were fresh and hot. Cashier was attentive and friendly. Nice place to sit and mingle with a friend. read more

This was kinda a mixed review. Though they got one lunch order wrong and the wait time was a bit much for an early lunch timeframe.....they corrected the mistake with one issued lunch meal and seemed friendly enough. The eatery didn't seem the most kept up place, or cleaned thoroughly, but the tables were clean so that was a bonus. The burgers themselves were good, and was pleased with their choice of burgers. Their Rosemary fries are great for those who enjoy rosemary seasoning. My hubby loved it....so that's good! All around it was middle of the road-some plusses some minuses. read more

Smashburger - tables and booths in a restaurant - Burgers Near Me - Durham, North Carolina

Walk to the restaurant. The door says they close at 10 pm. It's locked, even though I see people inside at the tables eating. I knock on the door. Employee comes out and tells me they' close at 9 pm. It's 8:30 pm. I leave. read more

Food is great. But this place won't last, sadly. It's so poorly managed and has been since it opened. I check in every few months to see if anything has changed. They're permanently understaffed and judging by the horrid service, they're underpaid as well. I can't blame the girl that won't take my order despite being first in line (never mind the couple in front of me who walked out after 5 minutes because she never acknowledged them) -- I can't blame her because she's undoubtedly being asked to do the work of two people for next to nothing, and likely at just under 40hrs/wk to avoid giving her benefits. I can't even blame her for talking through her AirPods while ignoring me. The failure of this location is 100% on ignorant, greedy and/or clueless management. I'm pretty sure there are only 3 people working here tonight (well, 2 + the manager). 3 people working fast food on Thursday night at 7pm at a college campus location. Edit: 29 minutes from the moment I walked in to get my burger and fries tonight, and I was [effectively] first in line. The employee never did take my order, or acknowledge me. I ordered online while standing front of the register while she made shakes. read more

Smashburger - All three employees. - Burgers Near Me - Durham, North Carolina

I received a buy one entree get one for $1 coupon in my email so we couldn't pass that up! This time I tried the turkey burger with cucumbers, spinach, goat cheese, tomato, onion & balsamic vinaigrette on a multi-grain bun and it was excellent! I couldn't stop making yummy noises the whole time I was eating it! I highly recommend it and can't wait to return and have it again. The skinny onion rings are very, very tasty too. Otherwise, the service was good, except they did forget our fries and halfway through our meal we had to go remind them. It's also very clean inside, including the bathrooms! read more

Smashburger - Turkey burger with spinach, cucumbers and goat cheese. - Burgers Near Me - Durham, North Carolina

Enjoyed my recent visit to Smashburger! Had a pretty basic Smashburger with cheese and a few other things. (I usually build my own burger, nothing fancy.) Really enjoyed the crispy Brussel sprouts as my side. They came with a side of ranch dressing for dipping. read more

Smashburger - Smash burger and crispy Brussel sprouts - Burgers Near Me - Durham, North Carolina

Overall: I would go again Ordered take out. Delivered on time and the food was still hot. Tasty burger (I got the classic). Reminds me a lot of In and Out on the West Coast but this place has a more extensive menu. Don't pass up the milk shake if you can afford the calories. It's made of Haagen Dazs ice cream. Enough said. read more

Pretty bad location. Owner is a joy to deal with. (heavy sarcasm) They mess everything up. Cancel orders and act snooty about it.

We walked in a few minutes ago and waited at the register to order. There was an employee making milkshakes who ignored us the entire time. No other employees were present, no one greeted us, so we left after waiting for 4-5 minutes. If an employee had simply said something like "we'll be right with you, sorry for the wait" I would wait as long as needed. read more

I've only gotten this restaurant delivered through door dash for discretion. I usually get a burger to customize and split fries with a coworker or something. The prices are a little high but the options and customizable items are good. The Brussels sprouts are also pretty good. As you can see from the pictures that this is a messy meal. Wouldn't recommend it for desk eating but hey that's what I did. read more

Smashburger - BBQ Bacon Cheddar Burger - Burgers Near Me - Durham, North Carolina

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My father owned a hamburger and milk shake restaurant and consequently I know much about this food and business. I ordered two cheeseburgers. A medium fry and two milkshakes today at the smash burger on Erwin road in Durham. There are no meals and each item is ordered separately. The order computer stations did not work. There were several major issues: 1. The person taking my order could not describe the menu, which was difficult to read on the wall behind her, 2. My cheeseburgers came with nothing on them-just meat, cheese and bread-could be my fault for not specifically stating what I wanted on it, but I wasn't asked and presumed it came as shown in the "classic", at least they cooked the meat, a specification that I also omitted when I ordered, 3. The place was dirty with peeling walls, and 4. the shakes came toward the middle of eating the burgers and 5. the cost was surprisingly expensive/$30. I will not return. There should be a zero star category. My dad would be appalled. It's difficult to make a profit selling hamburgers and I will be surprised if this joint survives. read more

Horrible presentation... but hands down my favorite place to have a good turkey burger!! Not dry and pale looking like most turkey burgers. I guarantee you if you fed this turkey burger to someone and didn't tell them it was turkey they'd never know the difference! read more

Smashburger - Double Bacon Smash Turkey Burger - Burgers Near Me - Durham, North Carolina

"Excellent new fast-food burger place w/ lots of options" Heard of Smashburger before, but was delighted with my first visit there today (opening day). It's in the same shopping center as TGI Friday's, Noodles & Co, and Chipotle. The place was hopping even at 11:30am-- clearly there was anticipation for the opening, and there were LOTS of employees around helping everyone. Burgers come in 3 sizes, and the smallest is a third-pound. Sides are separate, but include their "smash fries" (w/ rosemary), sweet potato fries, or "veggie frites" (fried green beans & carrots served w/ ranch dressing). There were also some salad options, chicken burgers, and a black bean burger. Positives: + Taste. I got the spinach/ goat cheese/ cucumber hamburger. It was absolutely delicious-- the meat was great (tasted more like what you'd make on a grill than what you'd get from a fast food joint-- ground beef was loose rather than "packed"), they were generous with the spinach & goat cheese, and the vinaigrette was a nice addition. I also loved the veggie frites. My dining partner had the black bean burger (with fresh avocado slices), noting the burger itself was both large and flavorful. + Service. May be a function of opening day, but MANY staff checked on us regularly, and they took away our trash. Food came to our table pretty quickly, too... within 5 minutes despite the crowd. + Atmosphere. I appreciated that the seating wasn't overly cramped. There are many more seats than apparent from the doorway, as dining area extends in the back outside of view to the right. Appropriate: Price/ value. Not fast-food prices, but certainly fair for the high quality. Two of us had a filling lunch for $20. The sizes of everything were good-- not the "crazy-large" amounts of fries you get from places like Only Burger or Five Guys, but enough that you eat and feel full. Certainly a far better deal than going to TGI Friday's next door. Synopsis: I definitely plan to return. I also want to try their avocado burger. If they hold up the quality on all fronts, I'd go to 5 stars. Delightful, cheap, tasty, and right off Duke's campus. What more could one want? read more

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I would give them 0 if I could. Came in for a quick bite to eat before a doctors appointment. Waited 5 minutes to be helped because the girl working the front counter was chatting away on her phone. Then waited another 10 minutes after my order was taken for my chicken sandwich to be prepared. The people in the back were walking around aimlessly, on their phone too, eating fries. The owner, I presume, came over and told me my sandwich would be another 5 minutes. Never had a chicken sandwich take 15+ minutes before.. At this point I'm already late for my appointment and will have had no time to eat the sandwich, so I told them to keep it and I left. read more

UPDATE: After the negatives mentioned, actually got a *same-day* callback some hours after vmail, from a 10+ year staffer, kind and smart, who did much to make amends for the situ. Received refund for lost food and courtesy credit for another time - and a nice small chat about the behind scenes challenges facing the company for its high goals/standards in recent crazy times (post-pandemic changes in dining behavior & business model, the US labor shortage, cutbacks to survive the downturns...) some store localities are suffering more than others depending on local conditions and they're trying to evolve and mend difficulties. It was sincere and useful to know. I'd have said corporate does care and the store's the issue, but friend insisted on going back to shop to address the issues and the staff there at the time were also motivated to make things right and offered make-up food on the spot, which was rather tastier than the first order before this missed one. And were very gracious in the process to my friend. So in the end this place has some wounds, some challenges, some problems. The future isn't certain but they may overcome these things if the conditions and the people near and far keep caring to figure it out. Take all on board when considering supporting them with your food purchase needs. You might come out better than expected if things head sideways - if you speak out for a remedy. ------------------------------------------------------------------------------------------------------- Would give no stars, and that's saying something for me. Only two visits, first not great, next horrible. Sorry didn't check reviews before being new customer. Food @ first visit much longer to make than said, just ok items, better elsewhere for better price. Second visit no idea b/c couldn't get food paid for on app - store closed early with our pickup bag still on the back counter in dark empty shop. Person at outside table in smashburger tee shirt, if a staff member (and by posted hours would still be getting paid/on the clock) refused to acknowledge a brief query and walked away). Had to pay a second place more money I don't have to get other food or go hungry (just moved, no food at home). One of the more terrible business experiences, then found no one taking calls at Denver HQ on any options in middle of business day and no Vmail at some of those, others 48 hours for even a response back (if that even happens). Local shop has never answered phone since day one and has no Vmail set up, even though the app asked for my phone number with the order and they could have called to say they were closing early even with orders being placed, paid cooked and with customers en route for pickup! No idea if I can even get a refund, no contact about the 'missed' order by app, phone, email, etc. Company knows nothing about building a following/loyal or just decently treated customers, at local or HQ level, and seems not to care. More extractive capitalism and profiteering and misery. Encourage anyone not to take the gamble - buy a burger or food anywhere else. read more

Update: the Smashburger franchise is abysmal on all levels---called their headquarters about this and explained the issue- they said they would get back to me and never did. I called multiple times and left a voicemail and they screened my calls. Similar things have happened to other friends. Eventually had to file a report with the Better Business Bureau. ..... Ordered takeout here one night. The staff were so unprofessional and I vowed to never go again. Unfortunately I accidentally left my wallet behind right before leaving town for the weekend. I called to make sure they had it. They didn't answer the phone for two days. Finally got a hold of them and they said they found my wallet and put it in their safe until I could come pick it up. When I went to do so I quickly found out that one of their employees STOLE it from their safe. They were barely helpful in my attempts and I had to file a police report. We went back in forth for a week trying to rectify the situation and now they are ignoring me. It sucks. read more

What a dismal dinner. The atmosphere and staff are unwelcoming, and the food is overpriced. The burger was alright; the tots were greasy and tasteless. read more

We got there about an hour before closing and it looked like they were short staff and kind of scrambling to the point the lady behind the counter was threatening no more shake orders since she has to make them by hand - which admittedly is hard to do when she's the only one taking order, too. To her credit she took ours but it was kind of soupy and not what I was expecting. I did not try the food but imagine it's normally good. I would go back and give it another try since I an employee probably didn't show and put the others in a tough spot. read more

Besides waiting 30 full minutes for our food, it was pretty decent. Although the drink area smelled like sewage so I refrained from even drinking my lemonade. Not to mention my "milkshake" was over mixed and completely melted before even receiving it. The cashier knew and still gave it to me with it leaking all over the cup. You're honestly better off just going to Arbys and feeding 4 people for the price of 2 at this place. read more

Smashburger - Oreo Cookies & Cream Shake - Burgers Near Me - Durham, North Carolina

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I ordered a truffle grilled chicken sandwich and the chicken was raw. I called the restaurant on Erwin Rd. Durham, NC and the Cook I'm assuming if you can call him that stated" how can it be raw when I cooked it. the level of professionalism is lack at this facility to say the least. read more

Smashburger - a half eaten piece of meat on a plate - Burgers Near Me - Durham, North Carolina

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