Updated from a 1 star. I usually refrain from bad reviews. Did Curbside and people that come through the drive-thru 30 minutes after I parked at curbside delivery are getting their food faster. We only ordered nuggets and a drink. Already been 56 minutes since we arrived and have not received food. Update 1. Walked up to the window and they said they delivered it to me a long time ago. I never left the parking spot. Update 2. The Manager remembered preparing our orders, because it was two separate ones. I cannot fault them because someone took advantage and said our order was theirs. The Manager fixed my order, and is in the process of reversing the charges for our order and fixed the problem on the spot. read more

Bought a sandwich, salad and drink at drive thru. Girl didn't get my order correct but we fixed that in line. Took a long time for her to enter order in her hand held device. No problem. Maybe she was in training. I wasn't in a hurry. Had to park and go into building for the sandwich that wasn't in bag. Got home, no salad dressing in bag. C'mon. You can do better CFA! read more

I was missing half of my mobile order. Had to drive back staff were very rude and unhelpful.

Spanish speakers are not welcome at this location made very clear by one of the employees

Hi! Coming from a recent video that was posted online..an employee was seen being extremely rude & disrespectful to a customer just because her english was a bit off? Many people in the comments could understand some couldn't but for an employee to tell her that only people who speak proper english should be at chick fil a is unacceptable. I understand you may not understand someone else when they're speaking to you but that's what patience is for. There's always a solution to that. If it was possible, he couldve maybe asked a coworker for help? And also , he did say the word "p*ta" which is really disrespectful. It stands for "wh*re". There was no need for that to even have came out his mouth..i hope someone is able to do something about this. Thankyou!. read more

I ordered two #1 sandwiches and a coke zero, and our order has taken over 20 minutes to come out. no one has come to talk to us or check in with us about our order. Go to Roxboro road or south square, and avoid this location at all costs. read more

How is this acceptable? How can you have workers speak to customers in this manner especially when an order was made wrong in your part read more

Very poor service. Slow. Difficulty with communication. Ordered on Mobile app and it took 5 people coming to our car to find the name and then to find it hadn't been pushed through. Took forever. read more

I ordered a 4 piece chicken strip meal. The fries are way too salty and not even warm. all of them were in the bottom of the bag. The chicken strips were over done and cold. This is not the first time I have gotten Lea than acceptable food from here. I learned my lesson!! read more

Worst drive thru experience in all of Durham. Incompetent staff. Ridiculous layout. Avoid at all costs. read more

My husband and I only ordered 2 milkshakes and we waited in line in the drive through for 15 minutes. The line only had an about 5 cars in total. The employees weren't welcoming or kind despite horrible and slow service. When we finally got our milkshakes, they didn't even mix one of them so it was just solid ice cream with cookies on top. We turned around and wanted a new one but they were out of ice cream and proceeded to give us a refund. We paid card for the milkshakes and they were trying to give us cash. We didn't want cash, we wanted it back on the same card we used. The lady argued with us and eventually got the manager. read more

This is the worst Chick-fil-A I've ever been to. Not a typical Chick-fil-A experience. Waited a long time in the drive thru just for them to get our order wrong. Food was disgusting and overcooked. read more

41 minute wait in the drive threw line for a online order that was cold when I got to the window. No sauces in the bag. This is not standard chick-fil- a service. Not sure who's running this joint but they got to do better. read more

I love Chick-fil-a but this location is terrible & employee in drive-thru was rude. My hubbys chicken sandwich was the worst he's ever had. See pic to see how thin the piece of chicken was! Would not stop at this location again! Also, the turning radius for drive-thru was extremely tight. Not good for a Ram Big Horn truck. This location needs a physical renovation as well as more training for employees and food quality control. read more

Chick-fil-A - Fast Food Near Me - Durham, North Carolina

When you try to order a frosted soda and they won't do it but the receipt is promoting ordering a frosted drink... how misleading!!!! Also I ordered a large fruit cup. Bad customer service read more

Chick-fil-A - ows a person holding a receipt - Fast Food Near Me - Durham, North Carolina

Unfortunately when we dined here yesterday the experience was not pleasant. We joined the drive through line with a mobile order. The line did not move for almost 10 to 15 mins which is quite long for fast food. When we got to the window, our food still was not ready. Just our drinks. The cashier had mo knowledge of our order even though the app stated it was being "on its way". I've never had to leave a negative review for a Chick-fil-A. However, this wouldn't couldn't pass because there is such room for improvement here. read more

The service is not really on brand with the Chick fil A we all know and love. Super slow service. The drive thru is always slow, be mindful of that if you come here for lunch or if you're in a hurry. Still recommend, but be aware of slow service times. read more

This chick fil a always gets the order wrong and the workers are rude and don't care about their job. Go to the chick fil a at brier creek and you will be astounded at the difference. read more

Since this is a chained fast food restaurant, I am expecting the food to be on par with other locations and I am judging merely on the service and the environment. Based my experience with chick-fil-a, the food typically is within the four star range and that's my basis for rating. So the restaurant itself is relatively clean and crowded on Saturday during lunch hours. The lines are long and the cashiers are reasonably efficient. The floor is kind of messy but it's tolerable. I ordered a chick-fil-a deluxe sandwich meal set with a side salad and lemonade. The food itself is business as usual, except the cashier got my order wrong. Instead of chick-fil-a deluxe sandwich I ordered, she gave me a spicy deluxe. So that's where the -1 star came from. 3 stars. read more

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First time at a Chick-Fil-A that I was in the drive thru for 20 minutes. Just for a standard #1. Asked for cream and sugar with coffee, didn't get it. Very unlike a normal Chick-Fil-A experience read more

I put in an order at 5:15pm I pull in through the drive through with 1 car only there. I then gave them my name and let them know I was picking up for a mobile order. 12pc nugget meal and 2 small chicken wraps Which ended up turning into a 32 minute start to finish by far one of the slowest CFA's in all of Durham go to Roxboro Rd location, this place here is a joke. It's not just today I put in a Mobile order every time so I don't have to wait as long and just about every other time it's a long wait. read more

Chick-fil-A - (5:15pm) order time placed for proof... - Fast Food Near Me - Durham, North Carolina

Breakfast was wonderful !! My husband and I are on the road a lot and love to try different Chick-fil-A's, and this one had great fresh biscuits for breakfast. read more

Absolute worst CFA experience in my lifetime. I will never come here again. I went through the drive thru and waited 45 mins to receive my order. I was asked 3 times by the same employee what my name was for the order. When I finally received my order it was missing items. Employees were rude and didn't care. This location is a bad rep for CFA. read more

Priority is given to the drive thru, if you walk in they ignore you. There's 5 people working the drive thru and 1 person doing the entire inside service. Ridiculous. read more

Very sweet employees but terribly managed. Drive Thru is poorly designed and takes around 15-20 mins longer than most other chick-fil-As with all three methods( Drive thru , carry out and curbside) It's also easy to get boxed in to their parking lot which seems to happen a lot when I go there. If you're going here be ready to wait for your food that may or may not be cold by the time it's handed out. I've heard management speak poorly about customers before thinking I wasn't listening and the facility is often visibly dirty which is concerning considering it being the food industry. I've given them so many chances hoping it was just the day I went on, but it's been consistently disappointing. Truett Cathy would certainly be dissatisfied. read more

"Great chicken and poorly educated cows" I shud spel my hol revew like the kows from Chik-Fil-A wud, but that wud get anoying. Seriously, this place is great- delicious chicken, and this store has outstanding service. There's a really nice lady who's always here who walks around to see if any guests want refills on drinks or to take their trash, and they often give balloons to the kids. Almost as much service as a sit-down restaurant from a fast-food place... they really do make you feel like a "guest." Breakfasts are particularly nice here- my kids love the chicken, egg, and cheese bagels (on a sunflower bagel). They really are delicious. The chicken minis and breakfast burritos are also good. We love the regular chicken sandwiches for lunch, as well as the wraps and the grilled chicken options. I always go for the carrot & raisin salad on the side, but the waffle fries are also stellar. Haven't tried most of the dessert options, but they look great. Chick-Fil-A is very "family-oriented" with a bit of a devotional angle- they're closed on Sundays, they give kids' meal toys that emphasize education or morality, etc. This particular location also hosts a decent outdoor playground. It is fast-food, but it tastes great, and there are healthy options here for those who choose to get them (e.g., the grilled chicken sandwich is very low in fat). A winner- both overall, and in this location! read more

Chick-fil-A - Restaurant exterior - Fast Food Near Me - Durham, North Carolina

I'm sitting here not moving after having ordered and paid for my food. It's been 20 minutes. My car is in park, complete standstill. The way the drive-through is set up, there is no escape. It's like being trapped in terrible traffic. read more

Chick-fil-A - Completely blocked in, no escape - Fast Food Near Me - Durham, North Carolina

I don't usually review chain restaurants but this Chick-fil-A holds a special place in my heart! They're kid-friendly and have amazing service and a kiddie play area/slide, which easily explains why I have friends who have "Chick-fil-A Fridays" every week. I came here for lunch on a weekday with a couple other friends and their babies. I ordered a spicy chicken sandwich and waffle fries on the phone app, which I love because I can skip the long line and pick up my food at the counter and pay through the app. The sandwich had a SUPER spicy kick to it, and the waffle fries were as usual, perfect, although I wish they were salted a little. I love the plastic placemats that Chick-fil-A has available that stick onto the table so that my baby could happily eat off the table in a (slightly) cleanly manner. The store owner herself saw our little table of moms and babies and even dropped off a little stuffed cow for each child! I was so touched by her kind gesture. After our meal, the kids enjoyed walking around and climbing in the outdoor attached contained kiddie slide/play area which has tables for seating and is shaded. I learned recently that you can trade in the book that comes with the kids' meal for an ice cream cone. And the phone app often has free treats like free breakfast sandwiches! We are so thankful to have a Chick-fil-A close by. read more

If I could give 0 stars I would. I ordered a spicy chicken biscuit and a hash brown bowl for my wife to come home and realize that they only gave me half of my order. It happens every time I order here. read more

Makes the Carolina Panthers QB situation look well managed. A literal stationary object moves faster.

The slowest Chick-fil-A in Durham sadly. No efficiency in the drive thru. Go to Roxboro Rd.

Have had exponentially better experiences at other locations. I made a curb-side pick up order thinking this would save me time (::ordered a deluxe spicy chicken sandwich meal, 8 piece chicken nuggets, and a lemonade frosty). I followed the instructions on the app, parked at the curb-side parking spot, entered my number, and waited there for about 20 minutes before politely asking about my order. Then I waited for another 20 minutes. No communication from the staff and 0 apologies with some attitude when they finally brought my order to me which is pretty unheard of for Chick-fil-A! :( Additionally, food quality was way below their standard.. It's possible that they were understaffed and overloaded with customers/orders at the time which is understandable. However, this situation seems to be happening more often at this particular location and the customer service is becoming an embarrassment. May be in their best interest to rethink logistics. My experience today made every aspect of my meal unappetizing. If you want to save a chuck of time in your life, I recommend going to another location or just take that time to cook a meal at home :/ read more

There is no way that this location should have some of the one- and two- star reviews that it does. Were these Yelpers secret shoppers in disguise sent from the planet Foodlandia? First of all, it's a Chick Fil A. You're not going to get a lot more -- but also not a lot less -- than you expect. I've been to this spot many times, and have always been pleased. While it doesn't occupy the same soft spot in my heart as the Bojangles down the street, they make a great breakfast. My go-to is the chicken, egg and cheese bagel. Their sausage sandwich offerings are also very satisfying. And despite some of the other folks' complaints, this place has better service and a cleaner interior than some of its fast food neighbors on this street. My advice to fellow Yelpers is to save your one-star reviews for places that truly have lousy service or very messy dining rooms. read more

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Really friendly employees. I've never had a negative experience with them. They are always really kind and polite but sadly this is one of the slowest chick-fil-a's I've ever been to. I've waited over 30mins at times in the curbside pickup area and once waited over 20mins when I only ordered 2 drinks. The employees are always super apologetic about being slow but almost every time I come here it takes forever for me to receive my food. read more

Order was completely wrong. Also somehow got Polynesian sauce instead of Chick-fil-A sauce. They weren't even that busy.

You know it is bad when you pull up to the drive thru and already know you made a bad decision choosing this location! Then the "experience" started.... ...waited excessive amount of time to place order ...while placing order the order taker had a difficult time understand a simple order ...when I finally got to the window to pay and pick up the order, the order could not be located so I had to place my order AGAIN ...of course, I was asked to pull the car down and wait for my order again ...after at least 10 minutes the food arrives at the window. There was not one apology offered.. ....we are good to go right? NO! Now all three of the drinks were just carbonated water. SERIOUSLY! ...I circled the building and walk them back into the store and told the Manager/Supervisor who by the way way looking at her phone when I approproached the counter. ...She quickly replaced the drinks BUT had the nerve to tell ME to put the cups with carbonated water in them in the trash. ...This whole fiasco at the Hillsborough Rd Chick fila took 46 minutes. ...But it is not over, when I arrived home I had been charged and given food I did not order and not given food that I did order. ...When you want Chick fila travel a few minutes further to the Chick fika on Roxboro Rd. They know how to treat customers. Unfortunately this is not the 1st time this location has failed to meet my expectation but never to this extent. read more

Slow service at this Chick-Fil-a at Saturday lunch. We ordered inside and there was only one person taking orders. Cashier did not speak clearly and was not focused on taking our order for some reason. It took at least 10 minutes to receive our food -- highly unusual for Chick-Fil-a. Service with no smile at this location. Food received was accurate and complete. read more

Very slow. I placed an online order, went through the drive through and they couldn't find my order. It seems like no one cares and they are not very customer friendly. read more

Yeah, won't be returning to this location. For our order of two items they managed to make two mistakes (forgot an item, didn't upsize as requested) and the cashier had SUCH a bad attitude. I mean, I work in retail too. It can be hard to put a smile on the whole time. But this was really above and beyond just not being pleasant. Stared daggers at me when I went to get the missing item in our order, and glared when I asked for a refill, only filling my cup halfway. Food wasn't up to standards either- fries and sandwich really greasy like the oil wasn't up to temp. read more

This was by far the worst CFA I have ever been to. Apparently they renovated just so they could get even slower. The customer service has been rude in the past and have refused to hand me a GrubHub order after waiting 20+ minutes in the drive thru even though it takes minimal effort. Overall very unimpressed. read more