This place is pretty good. The service is very slow but also kind. I'm glad I ate inside. The drive-thru looked backed up and very slow. I don't care for the typical roast beef sandwich, but the Gyro is a lot better! And I love the curly fries. The dining room is clean and bright and nice. read more

Arby's - I like the Gyro. This is just roast beef but there's 2 other options. - Fast Food Near Me - Durham, North Carolina

Another great meal from Arby's. Delicious Reuben and great drink.. small crowd but folks were enjoying their meal for sure... read more

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We just went through the drive-thru and the lady that took our order and served us, Shakemia, was awesome!! Fabulous attitude, fast service, huge smile. Thank you for being an awesome person in a not-easy job dealing with the public! read more

Arby's - Receipt - Fast Food Near Me - Durham, North Carolina

On June 11 I placed an order at the Hillsborough rd. Durham NC for 1/2 lb. Beef & cheddar and a regular roast beef. What I got was someone else's food instead and when I called back to complain the phone number had been disconnected so I called the corporate office the next day to get my reimbursement in a food card and they "say" they would send it. In fact they said it was sent twice and it's been over a month and I'm still waiting. So I would advise not eating at that one on hillsborough Road. read more

In the past couple of months, I've been so disappointed with Arby's. The first time, they told me that they had run out of beef(!) - yes Arby's had run out of beef. The last 3 times, the restaurant and drive thru were closed! At 9pm, WTF. I don't know if its because of staff shortages or supply problems but I get the feeling that they really don't want to stay in business. read more

Good spot for fast and very cheap lunch- lots of specials, food is prepared well (for fast-food), restaurant is clean, and service is very friendly. The shakes are quite good, too... read more

Arby's - Exterior - Fast Food Near Me - Durham, North Carolina

I used to just pass on by this Arby's, but I think the menu has improved. Last time I was there, I got the Roast Turkey and Swiss on Honey Wheat Bread, and thought it was a pretty solid sandwich. The only issue I had with my last visit was that the onesy women's bathroom was dirty. (Hope that's improved!) read more

Nasty and rude attitudes sat I'm the drivethru for 10mins without even a hello I had to say something and still didn't get my order taken a complete embarrassment of an restaurant read more

People here are hard working, they made sure my food was fresh, and they were fast and efficient. I hope they know we appreciate their kindness and great customer service! read more

I ordered the Smokehouse Brisket sandwich, first time trying this one. It was great, fresh made and hot. Clean restaurant with good customer service. I look forward to my next visit here. read more

Fast and efficient. Had a large order with coupons and the cashier got it right with no mistakes. Teneshia was her name, I mean she was fast. I wish she worked for us at the Vintage Bee or Busy Bee. She is the reason this review is 5 stars. Most fast food restaurants only rate about 4 at most, she has brought it above and beyond the norm. Fries, she cooked fresh. Sandwiches she packed herself. All this and she even took the order , while finishing in a timely manner. Way to go! read more

The management at this location rocks! Today a lady tried to cut me off in the drive thru. When I wouldn't let her, she decided to honk her horn so I couldn't order. The manager came out and said very sternly, but politely that behavior wasn't acceptable, and was very kind to me. On top of it, the food was hot and delicious. We are very happy to have this business in our community! read more

Very fast and great friendly service. A lot of noticeable team work between the crew. Front cashiers were kind and made sure we were happy during and at the end of the visit. The parmesan ranch is absolutely the most amazing thing. Also, the beef and cheddar is my entire life. Will eat at this location again! read more

Arby's - Service was great. A lot of noticeable team work going on. Food was made quick and up to great quality! - Fast Food Near Me - Durham, North Carolina

Went late. Lobby was closed and had to use the drive-thru. They looked at me through the window and did not acknowledge my presence for at least five minutes. I knocked on the window several times before they told me they don't serve motorcyclists in the drive-thru. That's fine, but please tell me that immediately instead of looking at me several times while goofing off in the back. read more

One Arby's is much like another. However, this Arby's happens to have consistently good customer service and short wait times. These guys are one of my go to s read more

They are regularly rude, get my order wrong, forget the napkins, or forget the straws. I almost always try to avoid this restaurant except when I'm in the area, know that I love Arbys in general, but forget that this one is super crappy. read more

I have always enjoyed eating at Arby's. It will be a while before I return. We ordered and were told to sit down and they would bring out our order. After about 10 minutes I see the Arby's employee deliver our order to another table. I informed the counter about the mistake and they went and retrieved the order from he other table and tried to deliver it to my table. The problem is that the person at the other table had opened the sandwich. Not a big deal until you try to deliver it to my table after. The Arby's manager apologized about the incident. Oh well. The price we pay for cheap food in this country. read more

I go here from time to time and almost always get mozzarella sticks with whatever I order. I understand it can take a few min longer than normal because they make them fresh. Today it seemed a little longer than normal and I was about to be frustrated but the guy who served me at the window ( Daniel I think?) Came out so nice and cheerful and even cracked a joke to lighten the mood. Quickly made me forget about my wait and feel more understanding like they cared. :) what a great worker when it comes to customer service. read more

I frequent this location when I am craving a reuben and need it fast. They aren't the greatest, but the double stack is alright in a pinch. I also am a sucker for mozzarella sticks and Arby's is good for providing that in a hurry as well. Just don't call them cheese sticks (you will be corrected before being able to continue with your order.) In the past I have received pretty solid service from this location, but the last time I went tainted every other experience I have ever had there. Me and my girlfriend had gotten our food in the drive thru, went home, threw in a movie and started divvying up our food. They did not give me a double reuben and my small fry container was halfway full. Come on people... I live off club, near the reservoir... so I went back up to Arby's to rectify the situation. First, they tried to tell me it was a double stack...oh is it now? Is that why you didn't use the special double stack wrapper and also the reason why only half the meat I am accustomed to was adorning my rye? Nice try dickhead. Give me what I paid for without argument and I will be on my way. After the first eye roll I decided I wasn't walking out the door w/o all new food, which is really actually pretty reasonable. (My girlfriend shouldn't have to eat cold food, just because they can't get my part of the order right) There was a manager there, off the clock and if it hadn't been for him I wouldn't have gotten satisfaction in this matter. It was very obvious how he became manager and clear why the other folks i interacted with would probably languish in the same position for years to come. 20 minutes after walking in the door I walked out with all new food minus 2 mozzarella sticks that they shorted me (They gave me the 6 i ordered the first time, but I guess that was just their way of sticking it to me the second time around.) Either that or they just couldn't count. I'm not sure which is more likely. I might come off as a bit of an ass in some of my yelp reviews,that's because I am, but I just want what I pay for and I want it without having my blood pressure shoot through the damn roof. At one point the arbys chick was talking shit to her co-worker, while I was still waiting. I had to ask that she refrain from talking about me until after I left. That should just never happen, ever. Ridiculous. Thanks to manager who helped me. He probably thought I was an asshole too, but he performed possibly the most essential customer service function anyone can. He kept his feelings to himself. read more

I had friendly fast service, haha the person who took my money actally noted how I HAD dimples like her. It was well in well a great experience. read more

This is possibly the fastest drive-through I've ever used. There were two cars in front of me, yet I was on my way in not much more than a minute. The gentleman working the window was very conscientious, and my order was correct and delicious. read more

They cheated me on meat when I used a coupon to get 2 for $5 roast beef with cheese. When I placed my order, the manager made a point to tell the line chef that it was "2 for $5"--he said it twice. What difference does it make to the line chef whether a coupon was used? Weird--unless that's a cue to make them differently. And sure enough when I got them they were light on meat. I was hungry enough so I ate the evidence before doing anything about it left me pretty annoyed. read more

2/4/2016 : Ordered two deluxe fish sandwiches and loaded french fries with extra bacon for take out. Food took 20 minutes to receive. Fries were prepared and placed under heat area for 10 minutes until sandwiches were ready. Fish sat on counter a good 7 minutes before being made into sandwiches. Sandwiches were cold (cheese didn't even melt) and extremely fishy tasting. One sandwich was not even a deluxe fish (just a regular fish sandwich) and I paid for deluxe. This is a shame, this location was completely remodeled yet the food was well below subpar. Do yourself a favor and skip this place. read more

made this is just a bad area, but this is probably the worst Arby's I've ever been to. there was a girl leisurely mopping while 4-5 ppl waited for their order. a guy came back into the restaurant saying his sandwiches were cold, and my husband and I found this was true of ours as well. the girl that took our order put it in wrong so we originally got the wrong sandwich. there was a guy hanging over the counter trying to get the cashier's number, effectively distracting the girl and another worker. finally what looked like a manager or at least someone that cared about speed of service at a fast food place showed up and orders started going out faster, although there were still quite a few people waiting by the time we left. I didn't have overly high expectations for a fast food place, but at least get the basics of the correct order and fast. we were just passing through, but for anyone else looking for something quick, I would not recommend this Arby's! read more