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    Parker & Otis

    4.3 (579 reviews)
    Closed • 8:00 am - 6:00 pm
    Updated 1 month ago

    Parker & Otis Photos

    Business Info

    PARKER & OTIS ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Outdoor seating
    Good for kids

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    Recommended Reviews - Parker & Otis

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    Mango chutney turkey sandwich
    Gabrielle B.

    I had this sandwich delivered at a work lunch and it was so good!! The chutney is a little spicy but I will definitely order again. So yummy

    Food counter
    Glenn G.

    We have been at the previous P&O location and this location but had not ordered food here. Stopped by on a Saturday particularly to eat instead of shop. We got a cheddar biscuit with bacon and eggs, and my wife wanted the salmon bagel but they were out of bagels so they offered to make it on sourdough bread. We found a place in the seating area and waited for them to call our name. My biscuit was delicious and filling, and my wife's salmon was so large she ended up taking part of it go. Don't forget to poke around their retail area for gifts, cookbooks, wines and more. They also have occasional sales. It's now become a Durham institution.

    Rebecca M.

    I've been to Parker & Otis twice now. It is at Bay 4 in the American Tobacco Campus. It is a combination of a sandwich shop and a gift shop. You order at the counter and when your order is ready, your name is called. There is limited inside seating and courtyard seating. If there is a group inside, it gets very loud. I had No.28 both visits as I really love the combination of peanut butter, bananas, bacon and honey. I'm not sure why plastic wrap is used on each sandwich, as it seems wasteful as it is already wrapped. Each sandwich comes with a fortune cookie too. On my first visit I had a salad with corn and tomatoes that was delicious. I enjoyed both sandwiches too as I ordered it again. It is very messy so remember to get extra napkins. The gift shop is great, filled with NC items, books, stationery, puzzles, toys and so much more. The store is decorated well. Sometimes I wasn't sure what was decoration and what was for sale.

    Amber C.

    This place is sooooo cute!!! I had some extra time before my shift at the DPAC so I decided to walk around and explore. I came across Parker & Otis right when I decided that I wanted some coffee before heading to work. I'm so glad I went in! Such a cute and interesting shop with so much to look at! From chocolates, candy, to knick knacks - I lost track of time looking around! Everyone was so friendly. I then had an iced latte with pistachio syrup and almond milk and it was delicious! I also decided to grab a sandwich after seeing the menu. It was sooooo hard to choose from so many tasty looking options, but I went with the grilled cheese with bacon! I mean, who doesn't love bacon, right lol? The sour dough bread was amazing!!! I can't wait to go back and try more!

    Inside
    Mag T.

    A must visit! The mix of a coffee shop with a elevated Hallmark store. Stoped in just for a coffee and so glad I did. I tried the pistachio rose latte and it was out of this world! Along with a delicious cheddar biscuit. Seating inside to enjoy any goodies.

    Iced pistachio matcha latte
    Andrea A.

    I had no idea that P&O was a whole gift shop in addition to a cafe! I got the iced pistachio matcha latte, which was a subpar matcha latte tbh. The pistachio essence was strong, but I couldn't taste matcha at all. So this review should be 3 stars, but I love the American Tobacco Campus' ambiance so much that I will bump it up haha. It could totally be possible that their coffee is much better, and the sandwiches I've had from here the past were pretty good. Service was fast & friendly. There's free nearby parking in City of Durham garages on the weekends and after 7pm on weekdays; I think ATC's garages are also free on weekends or for 2 hrs on weekdays. 6.5/10 would maybe recommend!

    No. 22 Turkey, Havarti, & Sliced Avocado
    Maddy W.

    Delicious sandwiches, friendly staff, and awesome vibes inside this knickknack store/sandwich shop!! Stopped by on our way to tour Duke and it was exactly what we needed. It is located inside the American Tobacco district of Durham which is filled with local shops and restaurants. This place is well worth your money, packing your sandwiches with a more than generous portion of meat. My favorite was the No. 17 with the olive tapenade bringing such diverse flavors into sandwich. I also tried the No. 22 however found it to almost have 'too much' meat, taking away from the flavor of the avocado. I am already looking forward to coming back, this would be an awesome place to take visitors out for a quick yet yummy lunch!

    build your own sandwich
    Melissa Z.

    I have actually been looking for a sandwich shop in this area with the gas station/convenience store vibe and I was so delighted to find this place. It is everything you want a sandwich shop to look like. There is a fridge full of different drinks and sides they make fresh, walls of candies and chocolates, and a whole store of items on the other side. You can find all types of unique and international chocolates and they even had a window of baked goods that were actually plush toys. There are multiples lines to jump in and order sandwiches from. You can also build your own sandwich which I did. The staff is nice and it didn't take long for my name to be called. There is no indoor seating but there is plenty of outdoor seating and the area is very cute. I built a nice fat turkey sandwich with jam, cheese, avocado, herb dressing, and more and had it hot on sourdough bread. It was so satisfying. The corn salad was also super refreshing and yummy. I definitely love this place. You can't go wrong.

    Grilled Pimento Cheese BLT
    Lindsay C.

    I adore Parker & Otis. This is always one of my MUST VISITS when I come to Durham & I've been a patron for years even when they were in their old location. It's a quick counter order for really delicious & creative coffee options (and they use pebble ice!) They have a good variety of sandwiches on their menu and none of the food ever disappoints, but their pimento cheese is one of my favorites around. An added bonus is the atmosphere with the gift shop that is full of exciting options for any type of gift you need to pull together.

    Turkey & Foster's 7 Pepper Jelly-so good!!!
    Caroline J.

    If you want a sandwich in Durham this is your place! Plus it's a HUGE sandwich! They do not skimp on the toppings! Saw all the yummy reviews on Yelp and decided I needed to try this place out while in town. I had the 25 which is the pepper jelly Turkey sandwich. I got it on sourdough and added tomato and it was delicious! Super generous size and the other half was great for breakfast the next morning. My husband enjoyed his roast beef sandwich and the cheerwine and chips were all yummy. Nice customer service and I wish I lived there bc I would be hitting up this place for sandwiches all the time!

    Veggie sandwich
    Amy J.

    Great location and friendly service. The food was very good. I had a blt and a coke. About $14. No sides included. The sandwich was very good but that price is a bit high for what you get. I guess the location is the main factor. The store attached had some interesting and eclectic offerings. You order at the counter, wait for your name to be called then take your food outside or back to your office. It is very convenient. My office is in the tobacco warehouse building so it's one of the places to grab lunch that's close.

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    5 months ago

    Sandwiches were amazing. Service was very good. Very clean facilities. We will return.

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    6 months ago

    That was the best sandwich I had in a very long time!! Simply delicious! A must repeat treat!!! All within a great atmosphere!

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    2 years ago

    Good vibes! Lots of cute stuff! Something for everyone! And a cute seating area and cafe as well! Fun rainy day activity!

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    Page 1 of 15

    Ask the Community - Parker & Otis

    Do they have tables for in-house dining?

    They have a few bar stools against the wall inside by the cards, and then outdoor tables as well.

    Do they serve beer and wine at lunch?

    Yes they do!

    View All 3 Questions

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    Bulldega Urban Market - Price charged

    Bulldega Urban Market

    4.2(46 reviews)
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    If you're living in downtown Durham, this is the place to get absolutely everything you need…read more They have the best staff and they even have dinner ready to pick up!

    I had a very disappointing experience at Bulldega on W. Parrish Street today…read more I stopped in because I needed an item for a last-minute client and this store was within walking distance of where I was working. The apple cider vinegar I purchased was clearly labeled $8.19, but I was charged $11.89 at the register -- $3.70 more than the displayed price. I politely brought the discrepancy to the associate's attention. He told me that management was not there and that he could refund the purchase, but he could not adjust the price to the price displayed on the shelf. Because I actually needed the item at that moment and did not have a practical alternative nearby, I paid the higher price. What disappointed me most was how the situation was handled. Pricing mistakes can happen. But when a customer points out a clear discrepancy, I would expect the business to acknowledge it and make a reasonable effort to correct it -- not simply give the customer the choice of paying the higher price or leaving without the product. To be clear, my concern is not the $3.70 itself or whether I could afford the item. It is the principle. If an item is displayed at $8.19, a customer should not discover at checkout that they are actually being charged $11.89. Customers deserve to make purchasing decisions based on accurate pricing. What made this especially frustrating is that this is a downtown neighborhood market serving an area with limited walkable grocery options. When customers rely on a convenient neighborhood store, accurate and transparent pricing matters even more. Being charged substantially more at the register than the displayed price -- and then being told the only option was a refund rather than correcting the discrepancy -- left me feeling taken advantage of as a customer. I understand that small businesses have expenses and that downtown pricing may be higher than larger grocery stores. That is the business's choice. Charge whatever price you choose -- just clearly display that price so customers can decide whether they want to pay it. I have photos showing the $8.19 displayed price and my receipt showing the $11.89 price I was actually charged. I support local businesses and do not leave negative reviews lightly. This isn't about being unwilling or unable to pay a higher price. It is about accurate pricing, transparency, and how a legitimate customer concern was handled. I sincerely hope management addresses both the pricing discrepancy and how situations like this are handled going forward.

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    Ideal's Sandwich and Groceries - Harlem Chopped Cheese

    Ideal's Sandwich and Groceries

    4.7(192 reviews)
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    Man, WHAT A SANDWICH! I got the chicken cutlet sandwich with prosciutto (Uncle Primo's Chicken…read moreCutlet), and it absolutely did not disappoint. Easily one of the best sandwiches I've had in a long time!!! The chicken cutlet was delicious, the prosciutto added a great salty flavor, and the whole thing just worked. I would absolutely go back just for this sandwich. The only downside was the wait. We stood in line for about 45 minutes in the heat, and since it's a pretty small spot with no real waiting area, it can be a rough experience during the summer. There also wasn't any shade or any umbrellas, so standing outside for that long was definitely brutal (highly recommend they add a couple umbrellas or covering to help). That said... what a sandwich. The food was good enough that I'd happily come back and wait again. I'd just recommend going on a cooler day or being prepared to stand outside for a while.

    I came by on a Sunday right around opening time and the line was wrapped around the block. It took…read moreme about 75 minutes from getting in line to get my sandwich. I got half an uncle primos chicken cutlet sandwich ($11). It was a lot of food and was loaded with chicken! Even just the half sandwich was too much for me to eat at once. While it was tasty, I did feel like it was missing something, and personally didn't find it to be worth the wait. But if the line were shorter in the future I'd come back and try other yummies from the menu.

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    Ideal's Sandwich and Groceries - Inside

    Inside

    Ideal's Sandwich and Groceries - Uncle Primo's Chicken Cutlet (left), Harlem Chopped Cheese (right)

    Uncle Primo's Chicken Cutlet (left), Harlem Chopped Cheese (right)

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    Foster's Market - Grits bowl

    Foster's Market

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    Foster's has a super cozy atmosphere. I love the decor and farmhouse/market environment. Lots of…read moreoutdoor seating and novelty gifts to peruse. I've seen a cute cat out and about nearby that likes scraps (hopefully adopted and taken care of now). Big fan of their 7 pepper jelly grilled cheese and I always take one of their brownies home. SEVEN peppers in one jelly! The only critique might be the ordering process when its busy, there's not a great way know who is in line or who is next. The servers have to yell quite loud to find you to bring your food out. Parking and traffic is not the best but that's not something they have control over. They're busy for a reason. :)

    I've driven past Foster's many times on the weekends and there's always a large crowd, so when a…read moredear friend suggested going for brunch I jumped at it. We arrived around noon on a busy beautiful Sunday! There's plenty of seating both inside and on their outdoor wrap around patio. Foster's has an old rustic charm, kind of like a general store but on a larger scale. So, you order at the counter with one of their many staffers, they call your name when it's ready if you ordered to go, or they walk around to the tables calling out your name if you choose to dine there! I had the Farm Plate, which was 2 eggs your way, a meat, their famous herb biscuit and your choice of grits or potatoes. I chose scrambled hard with cheese eggs, chicken sausage patties and cheese grits. It was just ok. The food was good, not like OMG! My friend had the Breakfast Burrito and it was again, just ok. They have a variety of options to choose from. Maybe we just picked the most basic ones. Nothing is out of the ordinary. Everything looks delicious and we really should have tried a dessert, but didn't. I would go back to give them another chance, but I'm not rushing. They have local goods, like honey, jams, chocolates, sauces for sale as well as wine and lots of other goods. It's super family friendly and a great place to sit and enjoy someone's company or your own, o just didn't have a spectacular experience.

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    Miel Bon Bons - Chocolates

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    Beautiful, unique, delicious chocolates! Go! They made a lovely gift and we had so much fun trying…read morethe flavors!

    Miel Bon Bons is a cute little artisanal chocolate shop and bakery nestled within Brightleaf…read moreDistrict! We got a pack of 8 chocolates (admittedly they did cost a pretty penny haha), which ranked from my most to least favorite are: 1. Horchata: So good, the horchata essence hit me as soon as I took a bite. Very cinnamony, very milky & creamy. 2. Passionfruit: I'm a sucker for anything passionfruit. The curd-like filling did not taste artificial at all. 3. Almond cardamom: Topped with a real almond, but more cardamom forward, reminded me of chai. 4. Hazelnut sassy monkey: Distinguished more coffee than banana, but it was there. Also liked the layer of crunch. 5. Raspberry lychee: The raspberry jam was strong and tasty, the floral essence from lychee was subtle. 6. Sesame matcha: Surprisingly citrusy? I did taste some bitterness from the matcha and appreciated the earthy sesame crust. 7. Ube: Sadly did not detect much ube flavor. 8. Earl grey lavender: Definitely the prettiest, but tasted like what I imagine soap would taste like. In terms of whether the chocolate is worth the price: I've never had this experience of trying such diverse and interesting chocolate flavors before so it was for me. Ambiance is nice, I think there was only outside seating. There's good parking nearby in the Brightleaf lots or on W Pettigrew St. Service was fast and friendly. 8/10 would recommend!

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    Picked up some frozen homemade spinach & cheese ravioli, and basil marinara sauce from this store…read moreat the Farmer's Market (also can find at a few other local shops with a freezer section, as well as the brick and mortar). I thought the ravioli and the sauce were both really tasty!!! The ravioli were filled with the perfect amount of filling, and the edges were sealed correctly so none broke apart while cooking. I would've liked the option to buy both fresh (not frozen), but really enjoyed them and will return to try some of the other flavors!! So many to choose from!

    I had never heard of Melina's until a friend of my mother's from out of town spoke about it to my…read moremom and wanted to try some of their pasta. Since I was going to be in their town in a few days and only live about 20 minutes from Melina's I decided to order some and bring it in a cooler so my mother could surprise her. I'm glad I ordered it ahead of time. It was a smooth process and allowed me to choose a few things to try on my own. I followed my GPS to the teenie-tiny building Melina's is located in. Walked in and was greeted by a big smile from one of their workers with a chef's coat on. She grabbed my box quickly from their freezer and answered a few of my curious questions. She seemed to love what she did! How refreshing! She welcomed my questions and was just an overall cheerful person. Tried some of their pasta about a week later. It was goodness in a string. There is NO comparison to store-bought pasta. Melina's pasta is delicious! Also, Melina's sauce- better than the rest. For real. I'm thrilled to have Melina's to go to for all things pasta (and sauces). I'm supporting a small, local business and it's delicious! Win-win!

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    Rose's

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    4.0(536 reviews)
    0.6 mi
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    Finally made it to Roses, and appreciate that reservations were offered for lunchtime, because it's…read morealways a gamble venturing out to lunch and making it back to work on time. The food. Not your traditional noodles, bao or gyoza but more like home made versions of Asian fare. I opted for the half salads because I like variety, dishes were served whenever they ready, which worked for us. The pepper salad was sweet yet flavorful, the squash salad even moreso, with a jicama-like texture topped with chili's, seeds and ground black sesame, The bao filling was saucy and sweet, the gyoza mixed with shrimp and chicken savory. Even though we were full we couldn't ignore desert, so split the passion fruit tres leches cake, which was fantastic. You can feel an intention here, as food is made with thought and creativity. I'm already planning my return. UPDATE: Returned the next day and tried the blue fish oni giri, katsu sando and spring rolls. All fantastic!

    I have been to Rose's once before this and absolutely loved the food. They are vegan and vegetarian…read morefriendly, so when my colleague was coming into town, I was excited to take her here. I made a reservation for 6:30pm on a Friday. I recognize sometimes exact reservation times cannot be honored but I was a little concerned at how slow the service was and how crowded the already small space was. They could not really give us an idea of when we would be sat and so we had to just kind of shuffle around to keep trying to be out of the way. It took about 15 minutes before a table finally opened up and we were able to sit. From there, the service continued to be slow. I know the staff - both servers and kitchen - were working hard. I don't blame them as much as it feels like they are understaffed and stretched thin. Overall, it took a while for us to get our food, and we were all hangry by the time we had food. The servers were running around so it took a while whenever we needed something or ran out of water. The food itself surprised me. I know the menu was small and curated but I was actually surprised how little variety there was. And I don't know if I would consider this a vegan/vegetarian friendly place anymore. While they do have dishes and options, it is minimal. I got the pork and mushroom dumplings, pork bao bun, onigiri, and the housemade belt noodles. Both the dumplings and belt noodles were coated in a chili oil that made them almost inedible. And I like spicy! But this was too much. My favorite was the onigiri. Overall, between wait, service, quality, and price, I do not think I will be back.

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    Rose's - Onigiri for the lovers

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    Locals Seafood Restaurant & Market - The roasted oyster with the lemon juice on it is so delicious.

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    4.6(47 reviews)
    0.6 mi
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    This is the ONLY place we get our oysters. And their mignonette is very good! Not all are equal…read more We've been coming here for years, and the food is always fresh and delicious. They crack those oysters there and then. Lots of fresh oyster liquor. Not some dried up tasteless oyster. I never once considered waffle fries with tartar sauce. Now, it's almost an addiction. We'll typically sit at the side bar area and chat with the employees, who are always friendly and knowledgeable about what they serve. And we'll grab a beer from the nearby bar- it is a food hall, after all- and enjoy a nice meal. They have new specials based on what's good, and they always make them tasty. We love this spot. Always on our rotation.

    This place never disappoints. Came here on a Sunday as a second choice but easily became one of the…read morebest meals in a long time. Plenty of seating since it's shared with all the other vendors. Being that it's in a food hall, if someone in your party doesn't particularly care of Locals, they can easily get something different. This is a huge selling point so that everyone can be happy and full. We ordered: - 4 grilled oysters - a dozen raw oysters - shrimp po boy (with generous portions of shrimp) - some huge fish, maybe snapper? - kale salad Everything about this place is so fresh. You never have to wonder how long it's sat there or if there has been enough patrons to keep the supply fresh. You know at Locals that everything is always on point. Highly recommend to anyone with a fresh seafood itch!

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    Locals Seafood Restaurant & Market - The Roasted Oysters

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    Parker & Otis - gourmet - Updated October 2026

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