Had better burgers and the cheese fries sucked so don't get your hopes Nothing else to say very disappointed read more

5 stars for the burger. Absolutely 100% delicious. Probably one of the best burgers I have had in a long time. This is a review on the service and Attitude received and displayed. I know this is a fast- casual restaurant it is not fast food. We were seated across from their expo line. Just watching our food get cold after waiting 15 minutes for it. Place was not busy. The staff was more into telling stories to each other stories than get the food out. I asked how much longer it would take for our meals and was told they are bagging right now. Back to their conversation. Burgers were great like I said. The fries were ice cold. I let the person who bagged our meal the fries are cold. She told a young lady in the kitchen and her reply was "are you serious" and they debated before bringing us new fries. One new order of fries when both our orders were cold. They had a partition between their expo and the tables. There was no sign directing customers to walk on one side or the other. Every time someone walked on the expo side the young lady behind the counter would rudely yell at them. The staff was loud and obnoxious. I paid good money and even tipped them before hand. Management should have been on the floor managing their staff. The staff on will cost you business. read more

I'm only giving this location two stars cuz the tots are so darn tasty. This store has abysmal service, which I discovered the first time I visited last month. The staff was hanging around, congregating, bringing in food for themselves from Chick-fil-A. I ordered a simple burger, just ketchup, mayo, and pickles, and after at least a 20 minute wait, I was delivered a burger with only a slice of American cheese. Tots were good though, so I didn't complain. Thought I'd give them another chance today by ordering online through the app. I got a text stating my order was ready, but they hadn't even started cooking the tots yet. And they still managed to screw up the burger. Staff is lackadaisical at best. No wonder this store is a ghost town at lunchtime. read more

Crazy. Literally just took 25 minutes to get a small fry. It looks like all the Employees were outside of their work area consoling other employee that was crying at a table. read more

Top-notch and first-rate new burger place. Very friendly staff and I love the design of the space. The shakes are made with Haagen Dazs ice cream -- so they're amazing, the burgers are solid (veggie options too), the first fried brussel sprouts I've seen in a fast food joint -- and they're great. I have to go back to get the haystack onions that they were out of when I visited. Oh -- and they serve beer! read more

Smashburger - The view from our outdoor patio seats. - Burgers Near Me - Boston, Massachusetts

terrible will never go again! I ordered a peanut butter milk shake asked for it to be thick and it's like drinking straight milk and this is the second time it was made! sweet potato fries hard and cold after I waited 15 minutes for my order of $23 terrible only good thing was the gentleman that served me had manners read more

Burgers are just sooo dry... when I think about Smashburger and looking for a sauce with burger, but is just so dry read more

Smashburger - Chorizo burger - Burgers Near Me - Boston, Massachusetts

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This place is disgusting. We witnessed one employee getting a check and getting accused of theft while another employee was dumping the tip cup Inter her pants. She was on the phone and running around the store while running her hand through her hair. Our burger sat on the counter for over 30 minutes, Food would go into our to go bag and get removed to fulfill other orders. Sloppy business and shady things going on. I had them refund our order and was told they could not refund the tip they did not deserve. Free food was given out to random people who would request food . Obviously people they knew . What is going on at this place?! Zero stars read more

Food was bad/cold because service was bad. I read many other reviews stating the same concerns on lack of customer service as well as bad attitude coming from employees and realized that this has been going on for this location for a while now. Nothing seems to be changing, and upper management has not stepped up to intervene. Got to the pick up counter, asked the lady who was bagging orders where I should wait for my order, her only response was "give me a minute". Then after 30min of watching her hand over other people's food and turning always many that has asked for the same ETA, I finally went up and asked her if she saw my name on the screen or on receipts, she looked around and found a bag that had already been packed, sitting behind some buckets, with the the grease already soaking through the entire bag. With no apologies offered, she just handed me the bag and looked at me, almost inviting me to call her out. Will never return again! :) read more

Smashburger - Smash Tots - Burgers Near Me - Boston, Massachusetts

Don't bother. Place is not clean. Workers are apathetic. Fountain machine was inoperative. Our Food sat on counter while workers chatted with each other. Fries were cold (did I mention our food sat there?). read more

Legit...I can't even lie! It's the Ruth's Chris of fast food!..........haven't had a burnt ends joint yet doe

Food is always great. The staff and service here however is horrible. I'm a manager a retailer down the street so I understand staffing issues, however the lack of motivation and prioritization is simply awful. I stood for ten minutes waiting to pick up my online order. The cashier walked over to where the online orders were multiple times. Never acknowledged me. Never asked if I was waiting for food. The manager of this location offered no help to their employees when a rush of people came in. She stood behind the counter eating cake. This is not the first time that this has happened here. A few months ago I ran into a similar issue. Where I walk in and was told "we are closed" when clearly the place is open. I said I had an online order and then was told "nevermind that's fine" if the place is only open for online order pick up. It should be on the door so people don't get the wrong idea. From one customer service industry manager to another. I was very disappointed by the customer service I was given. I will not be returning to this location. It seems like whoever does the hiring here is hiring for bodies not talent or customer service. Thank you. read more

This place is amazing!! If I could leave more than 5 stars, I would. We were greeted immediately by Rachel, who was equally as amazing as the food. She was extremely pleasant and helpful and we had a nice conversation about where Smashburger originated and the different locations. We ordered the Brisket Burger, Smash Fries and a vanilla milkshake. Everything was delicious!! Now I need to find a Smashburger close to home!! Excellent experience overall. Highly recommended!! read more

Smashburger - Brisket Burger - Burgers Near Me - Boston, Massachusetts

It's no so much that this place seems understaffed, it's that they have a terrible attitude. And two of the employees are more interested in having a long conversation with a woman out in the lobby instead of cooking. The man taking orders was more interested in taking them than actually delivering the food when the burgers and fries were ready for the customers. Nobody seems to give a shit, and that's what's most depressing. Take some pride in your work! read more

Ordered three sandwiches and fries took 30 minutes. And they were so gross, cold, and sloppily put together we had to go to a different place to get dinner. Incredibly disappointed. read more

They habitually get my order wrong when I order from Uber Eats. I stopped ordering them from Uber Eats because I hate anticipating it and it's inedible. I didn't want to risk it, so this time I walked in. They were standing on the counter because the digital menu screens were out - the whole thing looked extremely unsanitary. All work ceased and everyone was just standing around. I guess they wanted people to walk away when they saw the screen but I pulled the menu from Uber Eats and said what I wanted. A guy not even in any kind of uniform and wearing a hoodie stepped up to take my order. I said "no Mayo". I repeated, "I can't stress this enough...no Mayo." He puts no Mayo on the order and I see it on the screen. After the wait, I get my burger and don't even bother to look at take a bite, lo and behold there is Mayo. I couldn't believe it. And now I was running out of time before my next meeting. I showed him the burger and that it had Mayo all over it. He had the audacity to tell me "I thought you said no tomato". First of all, there's not even tomato on this burger to begin with and secondly he PUT "no Mayo" on the screen. He goes to the back and the girl making the food in the back (who is likely the one responsible for messing up the order) looked and laughed at me pretty loudly. He said "it will be about 8 minutes so I can give you a refund". But I really needed to eat. I said please remake it. But then it took closer to 13 minutes and I asked for a refund anyway- then they argue with me saying it's almost done, but even an apology would have gone a long way- rather than getting upset with ME for responding to something I emphasized I didn't want. A manager (I guess because she had the authority to give me a discount but otherwise was not acting like one) was on the phone trying to handle the screen issue, rolled her eyes and gave me the discount but again, no apology. Overall this place is run extremely inefficient- customer service is poor, and only once have they gotten my order correctly. I keep returning because it's close to my job and I love black bean burgers, but I won't be returning to the Boylston location again. I've gotten better service at Taco Bell and Burger King. This is substantially more expensive and supposed to be higher brow than that. The kids in there don't know what they're doing. Corporate needs to get in there and do some retraining, because it is a chaotic mess. The service is unbelievably slow. The tables and floor are always dirty so I never want to sit and eat in there. read more

I typically eat at the chipotle next door to here because my office is around the corner. Today it was closed so I stumbled on in here. Pleasantly surprised, great selection of menu items ranging from beef to fish to chicken to salad etc. I had the cod burger. Nice toasted bun, crispy seasoned fries & friendly service. Price point is higher than most fast food, however the quality is a lot better than a McDonald's or Wendy's so that's to be expected. They offer beer here as well, which I didn't expect and the seating choices were good too. My only complaint about the place is that it was a little too dirty inside. I'd come back and eat here again. read more

Food is standard--it's pretty difficult to mess up a burger. Fries are OK. I'm not a big fan of the truffle fries. Workers are nice, but service is SO SLOW! Waited 15 minutes for 2 burgers + 1 order of regular fries. Menu options aren't robust, and you'd probably have a better time going elsewhere around Newbury/Boylston for (fast) food. read more

The burger is delicious. It's full of flavor and built right. So for taste and flavor I give it a A. But for how it was cooked, a E. Some of the meat is raw, so I had to stop eating it. For $17, that's just not right. These are smashed burgers so there shouldn't not be any reason the meat is still pink like this. read more

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Employee/manager barged into bathroom yelling and kicking my 13 year old son out for just using the bathroom. My son was given the code to get in by another employee. Man had anger issues. Discipline the employee that gave him the code, not an innocent kid. read more

I guess the night crew wanted nothing more to be off. Short review - if you enter this Smashburger and the diningroom is dirty, floors grimy, chairs all over the place, kitchen looks disarray, no one is visible in the kitchen, and you hear nothing but laughter in the side room... then walk right out.. not the time to order a Smashburger... I paid the price and in the end I requested and received a refund. read more

Wow that was lame. Had never been to a Smashburger and ended up here after getting ignored somewhere else. Skipping the healthy places on this block of Boylston I was gonna hit Wendy's but came here instead. Workers were nice but she didn't know how to make change then I sat and had crappy internet connection as I waited. And waited. Seemed to take much longer than you'd expect for a single smash burger and fries (about $10 w a drink). Must be cuz they're frying up a new batch of fries right? My god these were some of the worst fries ever, not crisp but chewy and not warm enough. Thought briefly about asking for another order but who knows how long that would take. I guess the third star comes cuz the burger was fairly tasty but I'm doubtful I'll ever be back. read more

Nothing wrong with the food. It's when you're waiting a full half hour to get 3 nuggets fries & a recess shake. Watched the young girl laugh with her co worker while she danced with my shake for 5 minutes, took it in the back for some reason. Got my shake 10 minutes before the food. The straw kept getting clogged. Turns out there whole mini recess pieces in the bottom like a boba drink. The shake is a vanilla shake with dang mini recess. Never mind g the staff loosely dropping F bombs every minute. This is Boston. read more

Had the Mac n Cheese Burger which was absolutely bomb. Had the smash tots which had seasonings like rosemary which I've never seen anywhere before but it was surprisingly very good. Very filling. read more

I don't eat beef and turkey burger is a GREAT SUBSTITUTE. The bun is toasted just right with mayo, lettuce and tomatoes. The tatar tots remind me of grade school but they're great. read more

$7,1 hour and 25 minutes. the place is not maintained in anyway. the tables are dirty. the bathroom has no soap or paper. I ordered a quick shake to go with 15 minutes before a bus I had to catch. the shake took 25 minutes to prepare, cost $7, and tasted horrible enough too turn my stomach. I missed my bus and ended up returning back to my college an hour late, after having to wait another hour for the college bus. I spent $7, 1 hour and 25 minutes on the worst shake in Boston. Oh yeah. And the service and ambience sucks. Walking in and looking around should be a pretty clear red flag. It was the first time I tried smash burger. I've learned my lesson. I'll never go to another smash burger again. read more

Excellent service and awesome food. So glad this new Smashburger opened up in town. Not a ton of affordable places in the area, so stumbling across this made for a good night. read more

Smashburger - Burgers Near Me - Boston, Massachusetts

Hours state they are open until 10 pm. Doors are open, however they only do takeout orders. There should be better signage, as this seems to be a theme based on other reviews. Workers were unhelpful and several employees standing around doing nothing. Don't bother going here, you can walk a couple minutes down the street for a late night burger (tasty burger)with actual service and helpful staff. read more

Very good! I only rarely leave reviews, but I had to after trying this joint. I had the black bean smash burger (going for healthier) and it was satiating and delicious without all the unnecessary fancy accoutrements of a higher end restaurant, especially at its valuable mid-level price point. The staff was very attentive and courteous as well. Online ordering was a breeze. I can only look forward to trying the other items and sides next time. read more

Friendly staff but they struggle. Placed a mobile order that we had to wait over 20 minutes for - only for them to get none of the customizations requested correct. Didn't have time to go back and request a new order since we were already running late for a show. Staff seemed distracted by friends and employees not on shift stopping in while order tickets and empty bags pile up on the counter. Classic smash burger order that they did get correct was decent even though the bread was colder than expected. Smash fries and cookies and cream shake also decent. read more

Socrates is a moron. I saw what happened today, and was sitting next to the people he is talking about. A group of aggressive men (go figure) came in without masks, when asked to wear masks they immediately began throwing fits, and talking trash (grown men can't be told "no" it turns out). Boston has had a mask mandate for nearly two years now, so this shouldn't be a surprise at this point. Anyway, these guys place their orders, and their friend comes in with outside food. Just about anyone who has worked a restaurant job knows, no outside food allowed, this is just about every restaurant's policy, and again, nothing that should come as a surprise...it's common sense (also who tf does that anyway, weirdo). Again, these fully grown men start whining and complaining, talking about how much money they've spent (not the point at all, idiots) and giving Jay a hard time, talking about how "he must have been bullied as a kid" etc. super lame corny bully stuff adults shouldn't be doing. Seriously, these guys were worse than children. It's not even like these "men" were left without an option....they could have eaten outside. It wasn't even raining, and if it were, I would expect fully grown construction workers to not be afraid of melting from a light drizzle. Sick sad fragile men giving service workers a hard time for literally no reason. Hope you guys didn't get to eat on your break, since you nearly cost me all of mine, jerks. This staff is pretty great, the general public is just garbage and can't handle what most of us with customer facing jobs have been dealing with on a daily basis during this truly horrific dumpster fire. read more

They're food was so delicious. I had one of the best burgers and the fries were amazing. Second of all the customer service was great. One of your employees, Zyah, was so helpful. She got my order perfect. The atmosphere is so amazing. It felt so homely and welcoming. Would definitely read more

I love Smashburger and have been to quite a few locations. This location has the standard food quality which is excellent but the cleanliness is substandard and the service is pretty rude. The manager in charge of the orders was incredibly short with every customer and seemed inconvenienced each time a customer asked for a missing item in their order or a condiment. read more

Made a group get a refund because one person brought outside food. Horrible customer service Jay the manager giving everyone a hard time.

Ratchet dumpster fire. The food took 22 minutes to prepare and gave me the runs. No one at register, staff was having a group vape session in the kitchen while looking straight at me. At least 5 online orders were served ahead of in-store customers. employees were busy conversing and listening to music. the dining area was filthy. read more

Ordered delivery the food was cold and they forgot my shake. Food is also very average nothing special.

It's great for a quick bite, but the service isn't good. They service for people who need assistance is horrible.

vibes here are so weird. i was waiting on a pickup order when all the employees in the kitchen just left to go sit down at the customer tables. then a handful of customers walked in and some guy working there just yells across the restaurant from the back at them saying "WE'RE CLOSED!!!" and it was like 5pm on a wednesday. strange choice of business practice for a location that gets so much foot traffic, especially when people are all getting out of work. i got my food eventually when they realized i was still waiting like 15 minutes past the due time for my order. weird. if i had walked in planning to order in store (and if they don't kick me out) i wouldn't even know what to do. there's no one at the register, just some dude who paces around the whole restaurant on a personal phone call. read more

It's just way overpriced and nothing special. $32 for a fancy burger, fries, and a tiny shake. Didn't really care for the fries, they are so dry and small I don't get the appeal. read more

Danaya and crew working was super friendly and helpful cashing me out. Great food. Thank you!