Pure awesomenesssss!!!! Excellent service! Happy every time!! Isabel is marvelous!!!! read more

Denice is wonderful. She helping me transition into my natural gray without having the demarcation line. This is my third visit here and I am very happy with the staff. read more

Denise is so sweet and my son loves getting a cut by her ! she always leaves him so handsome thank you

Denise is amazing! She knows how to do perfect layers and is amazing with coloring. Thank you Denise as she takes care of the entire family. Not only my hair but my wife's complicated long hair and our picky 10 yr old son who will not see anyone else along with our 6 yr old daughter and 16 yr old teen. Thank you Denise for all you do and yes they are out of Walmart Eastlake but let me tell you they are BETTER than any bougie salon out there and worth so much more for their amazing work. Thank you again! read more

So I come in, as a walk-in, and asked if they had appointments available. The lady said I have to wait 45 minutes and come back at 12:45. So I sat in the parking lot waiting, I came back at exactly 12:45 and the stylist says, "oh, my 1pm in here, you have to wait until I am done. I came on time and they pushed me back for a customer that came to their appointment too early. They are just plain disrespectful. If don't have time for a walk-in, then just be honest and don't string people along! read more

I scheduled two appointments for me and my daughter. One at 3pm and one at 3:30pm. Both with Isabel. We got there at 2:50 and were told she was running 30 min late. We came back at 3:20. Sorry, another 20 min. We came back at 3:40. "Almost done!" We decide to just wait outside their door at this time. At 4pm we see Isabel start shampooing another customer. She apologized profusely, but says it's out of her hands. Did not let us know that she started on yet another client, even though she had looked us in the eye 20 minutes prior and said "Almost done!" Really? After all these years as a hairdresser you have no ability to predict and plan your appointments? And when we scheduled our appointments we left our phone number. It would take 2 minutes, if that, to call and let us know you're an hour and a half (or more?!) behind. But apparently Isabel had no time to call. She assumed that we had an hour and a half to just wander around. Disappointed to say the least and unprofessional. read more

Hard to get in touch with and has very poor customer service Even leaving phone messages they don't return phone call back

I called and made a 2:30 appointment for my daughter and myself. I get there and they say 20-30 minutes. Ok I can wait that no problem. By 3:15 they offer for another stylist offers to cut my daughters hair. I agree to that. It is her first hair cut and while she did a fine job she did nothing to make the experience special. At 3:45 I am told it is going to be another hour for the stylist I booked. I have an extremely special needs son at home and because of my husbands job o very very rarely get to leave the house. I couldn't wait another hour and trying to keep a four year old entertained waiting for at least another hour. I understand they are a walk in business but don't take appointments if they aren't going to be honored, or at least be honest when the customer gets there. So I left with no haircut and wasted the small amount of time I get away and can do something for myself. read more

Wish I could give 0 stars. I walk in and Isabel, the manager, asks me to sign in my name and phone number and then disappears. I stand there waiting for a few minutes before peeking my head behind the wall barrier to find her washing someones hair. Okay? I understand she's by herself, so I'll be patient and find myself a seat even though I was just forgotten about at the counter and not even told that I could take a seat. So I take a seat and patiently wait as she finishes up the chick she's working on. As I'm waiting, another lady arrives and waits next to me. After Isabel finishes with her client, she takes the lady in without even acknowledging me. At this point, I have to ask, exactly how long the wait is. I had been sitting there for close to an hour without any knowledge of how much longer the wait would be. Apparently people can just show up and be seen without explanation to those who have been waiting for an hour in an empty salon. I definitely didn't stay after Isabel took the lady in without explanation even after she apologized for the wait. That apology was long overdue. It's a common courtesy in good service, and that was definitely lacking here. I made sure to let Isabel know before leaving that it was a complete waste of my time to be sitting there for an hour when I wouldn't have stayed having known that prior. Total BS! read more

Things have gotten better at this salon thanks to a few tips I've learned. I've gotten my haircut here now for probably the past year now and here's what I've found out to make it a 5 star experience: -CALL AHEAD!! At least an hour ahead. Yes, you'll save yourself a lot of time instead of just walking in and finding out the waiting list is long or the stylist you want is delayed or very busy. They will hold your place in line if you call and check in. Worst case if they're still running late, bring your shopping list and do your shopping in Walmart while you wait. -Find a stylist that works for you and listens to you. This made all the difference for me. I will not go to anyone but Jessica. I'm normally not a super talkative person, but I feel comfortable around her and we've gotten to know each really well now! Total stereotypical hair salon gossip session now. Love it. She really takes her time with me too. I never feel like she rushes, even though my military-style cut is as simple as can be and could be done in 10 minutes or less. Finally, just a update, unfortunately they no longer offer the $12 Tuesday haircuts. Bummer, but I'll still go back just for Jessica! read more

As a frequent shopper at the Eastlake Walmart, I ran across this salon by accident as I walked into the North entrance of the store. I avoided it once or twice, then one day my sister suggested we stop in and take a look around since I began voicing my desire to find a great stylist to help me get control of my hair. We immediately met with Shayna, who was warm and very professional from the beginning. I explained to her the problem I was having with my scalp after suffering from an allergic reaction to an at home hair dye 5 years earlier. Needless to say, after numerous doctor's visits to dermatologists and allergists, I was walking around everyday ashamed of the hair i hid under a wig. I suffered from severe flaking and scaling of the scalp, as well as sores that wept every now and then. This condition was overwhelming, embarrassing, and a definite confidence killer. Shayna did a quick evaluation, and knew exactly what to recommend. She confidently stated that it was something we could get control of, and asked me to come in. Again, the embarrasment kept me from going, but after avoiding her once or twice again, I finally mustered up the courage to go in and get the help I needed. I have been going in to see Shayna off an on now for almost a year, and no longer suffer from the problems I used to have. After three consecutive visits, there was little to no flaking, and I dont have sores or scales on the scalp. My hair, which was once short and breaking is growing, and there is not much breakage. This is a great salon, and Shayna comes highly recommended. Do yourself a favor and go see her.... Sidenote: In the process of getting my hair done, I have had the chance to observe Shayna work on others, and she is familiar with all hair types, and works well with people of all ages! My cousins (AGES 5 & 16) got their first haircuts from her just yesterday, and were very impressed with the looks! read more

Worst service ever!!! Slow, unprofessional and completly incompetent. Ruined my 95year old Grandmothers hair then refused to reimburse her for their incompetence. read more

After 3 year in this Salon with ISABEL , i still the way she works, she always sincere with me and tell me what its going to work with my hair and what doesn't. In 3 year i had 3 diferents colors in my hair from black to blond and now brunette and my hair never been damage, dry or fry..no even fryzze My husband it's a really picky person and he always loves what she has done in my hair and now he doesn't change hair and its the only lady he let cut his hair !!! =) SO I really not understand the persons who said, she is the worst management , by my opinion she runs the salon pretty well, really organize and always impleccable clean ! she always been friendly and always smile to us everytime we stop there. I"m going to keep saying she ROCKS !!!! read more

If they can't pull of a haircut they should be able to say no to the customer instead of using them as practice.

4 stars for hair cut 2 stars for over the phone service and lack of organization 5 stars for price on Tuesdays. I came in anyway. They are not organized (people come in and sit down, but don't "check" in...) so the different stylists are unsure of who is really "next" in line to get the haircut. Getting seated is a pain... But once you're in the chair for your haircut everything is a breeze. I am happy with my trim (got rid of my split ends, add layers). Other places charge additional for my long hair but smart style didn't, so that's what is awesome about them. They are inside of walmart. I got my haircut for $12 here, Tuesday special. I plan on coming back (Fantastic Sams charges $20+ for my long hair, and it's a hassle to print out coupons each time I go). Here at smart style you don't need to print any coupon for the Tuesday special. :) read more

I like the hair salon but I went again because my sister wanted a hair cut but the lady in the front said that she was free at the time i asked for her.... but when we got there she wasn't and she said to come back in an hour, when we got back not even an hour she took another costumer i was a little upset because she could habe called me since they had my phone number. My first time was amazing second time not so much and not including I wished they took appointments it would be so much more organized and easier for us costumers. read more

Call an hour ahead so you can be on the wait list because there's no appointment! On Tuesdays it's $12 haircut and shampoo special! I love them! They are friendly and they ACTUALLY LISTEN to what you want your hair to be! It can be slow so make sure you're free for the day. Choose any of the hairstylists because they are all talented and friendly. I have not got my hair colored here so I would not know but you just need a simple haircut, this is the place. read more

Update: The store manager reached out to me and offered to re-do my hair. Although I did not return to the salon, I appreciate that she demonstrated exceptional customer service by offering to make it right. Previously: Had my haircut done couple of months ago and I was surprisingly satisfied. I never know how my hair's going to turn out whenever I ask for a layered cut. So a month goes by and I decided to get highlights. I asked the stylist (I don't remember her name unfortunately)for suggestions. I explained to her in detail what had been previously done to my hair. She gave me a funny look. She said it would look weird. Instead, I went with her suggestion and before she could get started, she made me sign a waiver. I felt uneasy about the whole thing, but I should've spoke up and stuck to my decision. The outcome was so disappointing. I had no highlights-- they showed up as one color. She said it looked better that way. She also told me to come back to get it lightened. At my previous appointments for highlights, they would do a double process and be done with it in 1 day. So it was news to me that it couldn't be done. The following week, I went to another stylist and she was confused when I told her I just had highlights put in last week. She said she couldn't even tell. Then when I told her who I went to, she just smiled. Word of advice...don't ever let a stylist talk you out of something you want. It's your hair and your decision, not theirs! read more

Been going to Shayne several times. A top notch person in her trade. My haircuts are so good that I went back to my office and had a person take a photo of it for future hair cuts.......... Men on my project like her hair cuts also including my boss. They travel from Tijuana Mexico just to have her cut their hair. Sam read more

Whenever I get my hair cut, it's usually for some special event, and Michelle has met my expectations every time. So I usually go to her for my haircuts because I trust that she can get the job done. However, on the most recent visit, when I came with my brother, we were told she would be arriving late, and to come back in about 45 minutes. No problem, we live close by. We come back 45 minutes later, only to find that she still wasn't there, and we were told it would take her another half hour. Well I don't want to drive back and forth again, so we wait there and fiddle around with our phones for another 45 minutes before I start to lose my patience and ask if she's actually going to show up or not. Again, I'm told to wait a half hour longer. After she finally arrives, we aren't given any explanation whatsoever. Just a "thanks for waiting". Sure, but only because past haircuts have suggested that it'd be worth the wait. When I try to show her reference pictures for the hairstyle I was going for, she only looked at one and took it from there instead of going over the details like she's usually done in the past. As a result, she missed a few details like the sideburns. When I go to pay for both my haircut and my brother's, Michelle and some other lady goes through a lot of hassle just to get the register to bill us separately, because they assumed we would be paying together. I felt they should have asked first. After waiting a bit too long, we just decide to pay together because apparently they can't figure out how to bill us separately. Only by then, they finally figured it out once we had changed our minds. More confusion ensues. After we finally pay, we were initially handed back less change than expected, because the lady assumed we were giving a tip. At this point I am boiling inside. I wait two hours for a mishandled haircut, and this salon has the gall to expect a tip from me. The lady gives me a look like I'm stupid or something when I ask why I'm short a few dollars. After more fussing over the bill, I finally get the correct amount of change and enough dirty looks for deciding not to give a tip. Overall, it was such a terrible experience that it outweighs the previous visits I've had at this salon. Yes, it was that bad. I cannot in good faith recommend anyone to have their hair cut here after wasting a good chunk of my day on such a ridiculous debacle and being subjected to such a brazen lack of professionalism. read more

I came to this salon for the past 2 years. I'm always happy with my haircuts from Isabel. One morning, I came in for a haircut. Isabel had a long wait so I asked if I can wait for the other lady. The lady was doing an updo and was told I'll be next. A few people walk in. I asked the other lady (Guadalupe, I believe is her name) if I'm still next and how much longer. She said "yes, they're waiting for Isabel. I should be done in 15-20 minutes" So I wait. She finishes and then she comes up to me saying theres one person ahead of me, a call-in. I was so upset. If she would've told me that when I got there or when I asked if I was next, I would've come back. People have things to do, please check your schedules before telling people when they will be helped. Guadalupe didn't seem too concerned that I was clearly upset for waiting, as she went and took the other lady. I tried talking to Isabel about the situation and she said "Oh no, she had called in" I just felt that they both lied to me and wasted my time and didn't care that I was upset. They just lost myself and the people I referred to them. Never going back. read more

I usually do my own hair! but a couple of weeks ago I got a chance to be on tv for an interview & i knew I had to get my hair done! so I was in my way to the store (Walmart) and saw a salon there! so I went in and I ask if they have any time to do my hair? The Lady Ysabel was so nice and started on my hair immediately! Immediately ask who does your hair?.... I said ME! =-( I work a lot of hrs & I have a 4 year old I don't have a lot of time so I do it my self! she told me I had a lot of different color that she could help me! I been to a lot of places before & not a lot of people know how to work with curly hair so I had my tv interview next day so... lets do it i told her! Not only she made made me look beautiful but all my friend have been telling me my hair loos great! they love the tone is a perfect color for me & that my hair looks really healthy! for now on is a no brainer! I need to do time for me & go and get it done with Ysabel & not try to do it my self! she was fast & so talented that I felt like a movie star! So highly recommended! read more

I'm not complaining about the person that cut my hair at all.. she did a great job but the customer service there is fucken horrible!! Excuse my fucken language!! They set ur appointments for a certain time then see you about 1ins later. Like ur chasing their tails over booking ppl..like I said my hair cut was great but there waiting wasn't especially since I had to be somewhere else by a certain time . read more

Attention Smartstyle management: please don't waste your customer's time. Your business model of first come first serve is not being adhered to. I came in at 10:02am Sunday and was told I'm 2nd customer. Then two more customers came 10mins after me and suddenly the hairstylist says she forgot there were 2 more customers before me???!!!! The store opened @ 10am. I let it go as she says a 2nd stylist will be in 15mins. The 2nd stylist finally came @ 11am and I waited over an hour! read more

If you like disorganization, this is the place for you. I've had my hair done by Isabelle several times and while she always does a great job, you have to wait....and wait....and wait. That's because she is often the only stylist on duty and she tries to take on too many clients at once. There are other people in the salon but apparently they don't do hair yet one told me she was a hairdresser. Hmm? I called this morning to check out the wait time and was told to come right in, no wait. When I got there, the waiting time suddenly was over 30 minutes long. I hate people who lie just to get you in. And, as usual, only one stylist. So, I will be looking for a slightly more positive experience elsewhere in the future. read more

I went in a couple of wks ago. I figured if all I needed was a trim and it was inexpensive, why not! Well I guess like they say, you get what you pay for. I showed the girl a picture of what I wanted. I know for a fact, my hair would've come out exactly like it because it wasn't a big change. All I wanted was a choppy bob. She was negative about everything I was asking for. She said it wouldn't work for me since my hair was curly. Really? My hair is wavy! Not curly. So I said fine. Just trim it and thin it out a little. Well she chopped off a piece of my hair in the back! I guess she mistook the scissors with the thinner shears. I didn't notice until I got home! Well to make the story short, I ended up fixing the "haircut" myself at home. I will NEVER go back here again! I rather pay a little more and get a good haircut. read more

Very disappointing. I waited too long for my son to get a haircut. Not enough employees at this hair salon. Been going here for the past 4 years. Used to be a great salon. Sad to see this place go down like this. Customer service could be a lot better. read more

Shaina is AWESOME!!!!!!! She did my niece's highlights about a week ago and her work was phenomenal!!!!! She takes the total hair care approach!!!! I love her!!!! Get there early because she is Chula Vista's most wanted stylist!!!!! read more

Great hair styling with really reasonable price. I always ask for Isabel. She is really nice, friendly, and always willing to accommodate you. Just bring a picture of the style you want, and she'll make every effort to come through. read more

Sally was really helpful, but product looked old when I opened it up at home. Product cracking and dry inside container.

Isabelle did my hair for me. I was a little hesitant at first. I'm black and I've never had someone non black do my hair before. I was wrong of course. She made my hair look amazing. She knows what she is doing and is able to style any kind of hair. I will be back. She's great and super nice. read more

Didn't even wanted to give a single star . The new stylist over there was laughing after she messed up my hair . She didn't know what to say and how to fix it . She still charged me for the full haircut and ask me to come back to get it fix by her manager Isabel but when I went back Isabel charged me again to fix it !?! Seriously ! Is this is their business that one person will charge the customer for a horrible haircut and then the manager will charge the customer again to fix it . Will never go back again . read more

The last few times I have gone I have not been happy with the outcome. 1st was the color and this time was just a conditioning treatment. I feel like I got regular conditioner and sat under a dryer with it. I think the stylist don't even care when they can obviously see the client is not happy. read more

I just got my haircut with Hollywood, and I have to say that he is awesome. I've been looking for someone who actually knows what he/she is doing and I'm happy to have found Hollywood. I'm never going anywhere else for a haircut again. The prices are so affordable so if you want a great haircut, go see Hollywood, SmartSyle is right inside Walmart so it is so convenient to go shopping before or after. read more

Soo.. I just left here from getting a haircut and it is horrible?! It's so uneven and not ok... I don't need to be told that you know how to do black hair and you don't. And to not give me to the seems like, new person who doesn't know how to cut black hair at all... I am VERY livid and will not be going back here. The girls name is Yessica. She should've asked for assistance because it's so bad... Now I have to get it fixed and pay more money and get it even shorter than I wanted. Not happy... read more

I give one star because they where super sweet to me. I went there and I said trim and blow dry, my hair WAS long mid back. She said two inches I said ok I can afford that since my hair is really long. I have to say I had my two young toddlers and they where very sweet to them helping me to keep them busy with lollipops. Suddenly I look at the mirror and my hair is in layers it look like shoulder length and I started to cry! Bowling!!! I'm so disappointed and sad!! I just wanted a trim and a blow dry ! And I ended with a short horrible hair cut. The manager was sweet they didn't let me pay and left crying the place. Now I have to wait another year to have my hair back to normal. It is important you go with who you know!!they are to many people employed that had no clue how to do hair or how to listen the costumer. Horrible day ! read more

I found this salon on yelp and decided to take my mom-n-law there for a "Mother's Day" treat and we were not disappointed one bit! Isabel was her stylist and she did a terrific job! she pampered my mom, giving her the full treatment; color touch up, cut, style, etc.. my mom loved her new do!!! she was sooo happy.. she said she will be using this salon moving forward and will definitely go back to Isabel. I was happy too because my mom was happy, it was a good experience for her and the price was affordable! the salon is nice, inviting, clean, cool music and good hair care products.. if I lived in Chula Vista that would be my salon!! *** thanks Isabel, my mom loves what you did to her hair, her husband loves it too!! *** read more

Isabel is a perfect job in my highlights and haircut. It was also very affordable than the last salon I got my hair dyed at. Her costumer service is perfect and she is very nice. I will return again read more

I've been coming to get Hi-Lights from Isabel for 16 months. I always made an appointment before I came in to the store. Never Walk-In. I started to notice as time went by that she started taking other customers while she was working on my hair even though, I made an appointment with her. Because of that, I had to wait longer. There is always at least one more Stylist other than her but she is the one who seems like taking all the customers to herself. No wonder why there are frequent changes of Stylists at this specific "Smart Style". I feel Isabel, is very greedy person who want all customers just to herself. My last appointment with Isabel, was a few months ago. When I arrived at the store, she was already taking care of three other customers. After waiting for over thirty minutes, she finally seated me. I thought she was going to start doing my hair but after she brushed my hair, she told me to wait and that she would be right back but than she move on to take care of another customer. That's it, enough is enough!! I just walked away and never went back. The way she treated me was very wrong and absolutely NOT acceptable. No customers should be treated the way especially after making appointment. What is the purpose for making an appointment if I still have to wait. I don't recommend Isabel! read more

Isabel is the best of the best. Always does a phenomenal job, color, haircut everything you ask for, she'll do as you request. Love this place! Always call 1hr ahead of time to get your name on the list. read more