7 years ago I rented my first storage locker, today I have 6 storage lockers at this facility …read more.. so I speak from experience ... the managers and staff have always been courteous, cooperative and care about my needs as a client ... the rental rates are very competitive and even lower than some nearby competitors ... I highly recommend this facility ... Many thanks to Sherri Neely and Heidi Norman Facility Managers I have lived in Avondale for 8 years.

If I could give 20 stars I would Charity is a superstar!! always going the extra mile to help out I…read moreappreciate it so much

Love this storage facility! I rented two units and was assisted by Vicki. My experience has been…read moreawesome since this was the first time requiring storage and didn't know the sizes needed. Vicki was very helpful, professional, knowledgeable and very pleasant to deal with. I would highly recommend doing business with this facility!

Vicki was very helpful, patient and went above and beyond to help me with my first time renting a…read morestorage unit. Business is easy to maneuver in and out of - hassle free. Couldn't have asked for a better experience.

This location needs a 5 star rating! The rates for storage are very affordable and great. The…read moreonline access to rent a storage is super friendly and detailed. If you can relate, we all know moving is stressful and often unpredictable on how much space and storage you have left . I ran into some last changes and called the office, spoke with Scott who was so helpful, accommodating and most of all understanding. I have rented storage space in the past and it was difficult to reach someone. Not at smart stop storage! They truly care about your business and concerns. I will always refer them and highly recommend this place of business ! Great people! Excellent rates and deals. Thank you Scott for your assistance.

If I can give a zero I would. This company is a huge scam huge scam. Please don't store here. First…read moreoff Lorenzo has horrible customer service. He has a horrible attitude and smart remarks. Secondly they rented out our unit because we bought a second unit. We have 16 days left of the month to utilize our unit, but Lorenzo assumed we transferred and closed our unit. We did not cancel our first unit because they do not give you a refund of a unit. So we wanted to utilize that unit, however we went to get a lock and he sold it already and we didn't even have access inside the building. Today my husband confronted him about it and he said he sold the indoor unit because we didn't have a lock but he literally watched us and sold it right then and there. So we contacted smart stop via phone because apparently their managers have hidden information , we have to wait for the DM to call or email us within 2-3 days. We call the 800 number and Monica tried to sell us another unit for a whole month and add 16 days free. So basically SmartStop has our money for that unit for the month and now someone else is paying for a month for that same unit. They also send you a postcard size note in the mail almost quarterly telling you your price is going up. We started that unit at $60 and this month we paid $250for our indoor unit 10x10 only and we purchased an outdoor unit last week for $120 10x20. This company is the worst scam ever . Do not use them. I am paying the price and I am getting a lawyer

I was reading the reviews and everyone mentions "Tarik" who helped them. It absolutely must be the…read moreguy that signed me up (I think he lives on-site). Yes! So helpful, and just an efficient, nice guy! I've been here over a month and love this place (I have an inside spot). Super clean. I forgot my entry code and the manager (probably Tarik) got me right back in, after thoroughly (but nicely) checked my ID. Great place!

I've had my storage here for well over a year now, and the workers here are very kind and…read moreunderstanding. I lost my key, and Bill immediately replaced my lock for me. Troy answered the phone quickly and it was great! Thank you so much bill!

I looked around and they had what I wanted at the right price. Facility is clean which is very…read moreimportant to me. Manager was really pleasant to work with. Not much more you can say about a storage. Only problem I had is website isn't the easiest to use.

We have a 5x5 unit that was advertised as $15 a month and then after 2 months jumped to $79?!? How…read moredoes that even make any sense. They says it's to maintain the property but they are currently selling a unit the same size for $20. They get you into an affordable agreement and then change it with no option. Do not rent here

This is such a great storage facility! Everyone is so nice, the place is clean and so well…read moremanaged-highly recommend!

We picked this storage place because it was reasonable and they also have there own moving van that…read morethey offer to there customers. Would recommend using them.

I'm updating my review because I have a constant issue with two units that should only be 1 unit…read moreand I can't seem to get Trenton knight district manager to call back and remove the room I never use or book. I went in person on the day of rental spoke to Gina and told her it was their system error that booked me two units I only needed 1 unit and since August 1, 2026. I can't seem to get it removed from my account they are charging me for a unit I never used and asked to be removed on 8/1 date of move in and I have made several visits spoken to Brad but there is so much he can do. He can't fix it he said it has to come from district. I have to speak to district manger and that man never calls back I have left numerous calls

Brad did a great job presenting to me the options available and listened to my needs and showed me…read morethe options that would work for me. Thanks Brad, for being attentive and professional. No need for me to shop around! Facility was clean and secure and I really appreciated how Brad made the renting process quick and effecient!

Scott has been nothing but helpful for me! I appreciate him finding me a smoking deal I couldn't…read morepass up. They are like family here, and I know my items are secure as well. Thanks Scott. Keep up ur great customer service skills. Much appreciated again!

Been there for just under a year and the price is now close to double after two price increases…read more Was expecting 160.00 bill after getting used to the first increase only to find out it increased by $80 this month according to customer service. Plus you have to be on auto pay in order to have after hours access.