horrible!! unmanned facility!! that is definitely not a g'oof wat to begin a new contract. hours…read morelisted are not correct. still waiting for the regional manager to reach out to me...it has been 3 days. Nadda.

Agents are on site erratically; and don't believe what they tell you, because management will tell…read moreyou they are wrong. They don't return phone calls and have incredibly bad customer service. (They still have their pandemic social distancing message on their voicemail, which tells you the last time they paid attention to their customers.) For what they charge, you'd think they would put customer needs first, but instead they tell you everything they can't do. We were nearly unable to move some of our things out because the access to the underground lot changed--and management told us it was not their problem even though they are the tenant of the mall. Increased our costs and labor dramatically. WILL NOT USE PUBLIC STORAGE AGAIN!

I've used Extra Space Storage a couple of times; and every time was painless and professional. The…read morefirst time I was helped by Rita. She was AMAZING! One of the sweetest people I've met. I was also helped by Steve. He was so accommodating as I ended my rental agreement with them. The next go round, Ty assisted me. He was helpful and transparent about everything, which I can always appreciate when doing business with an establishment. I love that the building is temperature managed. The location is cool, but being in the corner of the block is inconvenient. At any rate, I love that they have carts that you can use to move things quickly and efficiently into your unit. Building also has an elevator. ESS also attempts to attentively manage the business, building, and customers. I would recommend!

Received a letter they're raising the rent on my storage unit. I refuse to pay any more than what I…read morealready am for an overly expensive small room (5by11) to store my stuff. Removing my items next week or week after since I already paid for through the month and going to an opposing competitor until I have to move again. Absolutely ridiculous that you get to raise the rent whenever pleased. I refuse to support. --------------- Update: 11/14/2022 Today I was going to move all of my stuff out of storage to the competitor company down the street so I could avoid paying more on the small unit I'm currently at. Thanks to Nicole I decided to stay as she worked with me and was very kind. Your girl, Nicole needs a raise ASAP. The stars went up due to Nicole - not the company overall as they'll end up raising the rent again soon and I will have to move to their competitor until my apartment completes the construction that includes storage.

I had a great experience with this storage company from start to finish. The staff was friendly,…read morehonest, and very helpful in finding the right unit size for my needs. The facility is clean, secure, and well-organized, with easy access and plenty of space to move around. I felt confident leaving my belongings there because of their strong security features--gated entry, cameras, and well-lit surroundings. The pricing is fair, and the process to sign up and move in was smooth and stress-free.

I dealt with Lou, very professional and efficient. They had exactly what I needed for a reasonable…read moreprice. It was also well located for my purposes.

I have used this storage center for over 20 years. I am not sure when US Storage took over, but…read moresince then the service has deteriorated. When I worked the only time I could go to the unit was during the noon hour. This was before there was a door that could be open with code. 9 times out of 10 the office would be closed and I couldn't get in. The new door made access easier except when it didn't work, which was more than a few times. Last weekend I was unable to enter because the door was down and the staff took the weekend off. This was incredibly inconvenient and cost me a weekend of Christmas decoration. When I finally was able to contact a live person a very weak apology was given. My unit has been broken into twice. They did make adjustments to the door which seems to have solved that problem. The cost of the unit goes up every year and the service goes down. Lates fees are oppressive so pay on time. Don't expect any compensation from them if you can't access unit. If you wonder why I'm still with them the answer is I am disabled and I would have to first find another unit and then hire a mover. As soon as I am able that is what I will do. To summarize the customer service here is the worst I have ever had to deal with. If by some chance someone from US Storage try's to call me, I have tried to change the contact number multiple times . Every time they call they call the line they told me they would change.

Lou was very nice and informative and very helpful and making decisions on what type of unit I…read morewould need I would recommend them for your storage unit

There facility is neat and clean and well monitored and Lou at the front desk is the best…read more Personable and caring. Highly recommend!

The ladies in the office were awesome. Well knowledgable and friendly. We would definitely…read morerecommend this location to anyone needing a storage unit. Thank you Ladies!!!

RUINED Furniture and items!! I specifically acquired a secure A/C cooled storage unit to insure my…read moreitems remained in great condition. Long story short, common sprinkler malfunction ruined my furniture with water damage + mold. Not to mention Store more washes their hands of it and refers you over to a 3rd party insurance company which will provide you a payout that leaves you SOL.

A group that I am a part of has a space here. I met a key holder here to pick up supplies for some…read moreupcoming activities. While I am unable to speak to the competitiveness of prices, or customer service, what I can speak to is cleanliness. The facility itself seemed well taken care of. No trash laying about. Doors were not dented. Our door went up easily. The facility was quite. RV, boat and car parking is available. They also sell moving boxes and packing supplies. Free truck rental is available with the initial move in of a space.

Needed help getting lock removed because we had the wrong key. Mr May came to the rescue and…read moreremoved the lock and was able to supply a new one that was available right in the office. Talk about convenience!! Always kind and helpful staff -- including the call center!! Thanks so much!! Lindy B

Starting my Storage service couldn't be easier. Melissa set me up with just the right unit,…read moreexplained all the details about insurance, the lock, even a mattress cover, very efficient and very smart. It's a clean and secure facility and I recommend it! Great price, great location.

AVOID THIS PLACE! There is one SUPER weird lady who drives around on a golf cart and eavesdrops on…read moreyou while you are in your unit. If she hears silence, she rolls up on you and tells you "You can't hang out here". Because I just love hanging out in 110° + storage unit right ? I was harassed every time I went into my unit, and then they restricted my access hours without telling me so I wasted many trips going down to storage in the Phoenix summer heat only to be locked out of a unit that I paid $147 for one month for. Then recently, I spent over 30 minutes waiting outside the facility trying to get access. When I finally got access I have about 10 minutes left to grab what I needed that day from my unit. My phone battery died because of the constant repeated phone calls I tried to make to customer service when I was trying to access the unit. So that meant at 9pm (closing time) I was unable to retrieve the exit code from my phone and I had to wait for my phone to charge up again. By the time my phone had enough juice to turn on again, it was 9.04 pm. We were parked at the exit gate at 9.01pm. Because of this, they locked my unit with a red lock even though I had just made a payment a couple days before. I called corporate because I needed help and they were actually very helpful and issued me a new code, only for the evil lady at the facility to override it and block it once one. Corporate told me to call her but my lawyers told me not to because it could effect the law suit I have against her and the business. Ive had to install a camera inside my unit. Because I feel the evil lady is desperate to take my belongings. As I have the biggest storage unit they offer, and there's lots of goodies in there. But one thing I have on my side is a very large amount of financial backing so I'll happily keep paying for the unit that I don't have access to... Because I'll get it all back one day, and then some. For all of the lost time and aggrevation caused by a evil old lady on a golf cart who can't handle a little bit of power. I suggest starting a storage unit with only one unit in it. Y'know start small and build your way up? I could just go into the place and cut their locks off but that's just what they WANT me to do. I've spoken with the attorney general consumer complaints department and there's a whole host of people who have had issues with infact the SAME women.