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Milford, CT

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Smarthome and Theater Systems

3.0 (2 reviews)
Open • 9:00 am - 8:00 pm

Services - Smarthome and Theater Systems

Home theater calibration

Home theater design

Home theater furniture installation

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11 years ago

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I purchased a fairly sophisticated alarm system from Mitchell over two years ago. I initially…read morereached out to him because I wanted more than the "2 doors and 1 motion detector" intro package offered by the national chains. Mitchell came to my home and we spent hours designing a system including not only all of the typical stuff such as door and window sensors and motion detectors, but also glass break monitors and water alarms for the laundry room and sump pump areas. Mitchell did not "sell" any of this stuff to me. I asked for it and we designed an excellent system together. The reason that I am writing the review today is because this is the first time that I have spoken to Mitchell in over two years. I received an alert on my control pad that a battery was low and I didn't know which device needed the new battery. I called Mitchell on his cell phone. He picked up on the second ring. I had the battery in a drawer and he identified the device and walked me through the battery change over the phone. This tells you a couple of things: 1. The equipment that Mitchell sold to me over 2 years ago works without issue. I literally have had not spoken to him in over 2 years because I have NEVER had a problem. My big problem today was that I needed a new battery. I'm OK with that. 2. Mitchell answers his phone. He is extremely responsive and knowledgeable. Mitchell is a good guy. He knows what he is doing and he sells good stuff. I recommend him without hesitation.

I had a security camera system installed by Michell over 10 years ago and I recently started having…read moreissues with the recording and playback. He suggested we troubleshoot over the phone before sending a technician to my house. Since the equipment is old, he had to send a technician after all. While I was waiting for the technician to arrive, I fiddled with the settings and ended up resolving the issue on my own. What really stood out to me was the honesty--both Mitchell and the technician could have easily said I needed new equipment or upgrade or unnecessary work, but instead they were supportive and completely upfront. Very fair, trustworthy, and refreshing to deal with a company that operates with integrity. Highly recommend for your security needs!

Security Camera NY - Check out our security alarms and cameras! Visit us at www.securitycamerany.com or call us at 718-554-8699

Security Camera NY

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Security Camera NY was the first company to contact me on my latest quest (I've been researching…read morefor 4 months) for a security camera installation. Grace (who answered the phone) was very knowledgeable about what I wanted and arranged an appointment at my convenience. Avner came to survey the areas I wanted for camera installation. He answered all my questions in a professional and experienced manner. He described what options I had in terms of wiring and recommended the best area(s) to place the security monitor. Avner was also the first person who provided a quick written estimate that included the brand name of the merchandise he was planning to use. Grace called later to inquire if I had any more questions about the installation. The price quoted was affordable and within the range I had been quoted by other companies. Based on the quality of customer service I had received thus far, I hired them to complete the job. Avner and Hugo exceeded my expectations on the day of service. Hugo worked tirelessly all day to install the required wiring and cameras. It was very important to me that the wires would not be all over the place as I had seen on many security cameras' websites. Hugo DID NOT disappoint. He surveyed the areas where the cameras were to be placed, and contemplated the best way to install them with a minimal use of wires and be inconspicuous. Avner connected the monitor to the DVR and explained its use in layman's terms. Hugo was very accommodating and would not leave until we were 100 % satisfied with the installation. Moreover, the cameras that were installed provided a clear crisp picture. I find the Security Camera NY was very efficient and thorough from the initial contact to the completion of the job. A year's warranty on labor and parts, free training and support is included in the price. The installation includes a connection to Internet they may be remotely viewed from any PC and any smartphone. I would strongly recommend you hire them. You can't do any better than Security Camera NY.

Avner and his team are very professional. He came quickly to provide a quote to install camera and…read moreintercom, while I change a few things back and forth, he was very patient and adjusted the quote multiple times and provided advice on what is best for our purpose. He also arrange for installation quickly. The team showed up as he said first thing in the morning and worked until 4pm in the afternoon. The wires were run neatly, the team knew what they were doing. So far I am pleased and glad I chose Avner.

Vivint

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This is about Vivint First of all, my wife 77 years old and…read moreI 79 years old should have known better about signing a contract with Vivint and trusting with what we were signing by a 20-year-old salesman. In the past we have refused to sign a contact with digital signing by a salesman. Now we all have no choice. We get to the printout after the signing and it can have many mistakes and we are screwed. Now in my experience with the Vivint sales person (I what to be pollical correct) His first pitch was "free Installation" in the end we were charge $199.00. Also, the Vivint thermoset was not installed because they say only an HVAC certified installer can do it. Its only two or four screws and the wires from your original. What the s said "our security system installed for free" We first took it as we had a model home and everything was free and if we put their sign up in front of our hose, we would only pay for a monthly charge of about 15.00 for monitoring thermostat. This they say is Connecticut Law. Not sure if it is true or false (is this true). So right now, it is on my kitchen table waiting for Vivint to get this installed. What you end up with is two different contacts. One with Vivint and one with a loan company. The loan Company contact says we owe $199.00 for installation. What seemed to be because our home was so beautiful (we have lived in since 1976 and the longest owners of a home on our street in Windsor. Now in Windsor about two weeks a sub contracted company by Vivint, which this sales person and installers are roaming my neighborhood the out of Florida and stay at a hotel/motel in Hartford Ct. The00 next day I saw the salesman on a stre0000.......................et next to me at the front door of a foreclosed home that has padded sides. I wonder this fitted in to "my model Home" that they wanted to give me free stuff especially install. In the end the security l package was $3450.00 to plus $39.00 a month monitoring. We all paying this off over 5 years. We signed digital documents not seen until they were printed out after signing. To late we were now charged $199.00 installation. How can that balance two different contracts and why a specific loan company (I guess Vivint gest a cut. We were told by signing up with their credit company was all they wanted to do was verify our credit (turned out to be a credit charge. That all they wanted to have them do was verify that we were in good credit so that they could use as "a Model Home" and we would get in my interoperation free stuff. Sound familiar? We never got to see what we signed for in the contracts until they were emailed to us and we printed them out. Now here is the "RUB" in Connecticut you have so many days to put in writing in a certified let canceling the contact. Here is what they do to go around this, again in my opinion. Without my knowledge the salesman called the installers to come. (they were also form Florida and part of the Team" They were done at 10.00 PM Est. I could even see what the two cameras were seeing. I said I wanted to review what we signed so if there were any problems We could cancel if we signed according to Connecticut t law. Now the salesman told us if it was not done that night we would be charged for installation. He did not know the cost. So as two old married couple of 58 years we went along with it. My wife just felt compassion for the 20-year-old salesman from A Cuban family on Florida. How do we know about him, he talked about himself? What I am asking if this sounds familiar and you had a similar experience with Vivint let them know. Now after contacting their customer care support they, up to their supervisor, we need verification this 20 year who sold us this or that his main approach was FREE INSTLATION" beside other promises that were extreme "PUFF". So, I got his email address, emailed him twice Vivint contacted at least 3 times my cell phone and while I was on the phone for 20 minutes, they could not contact him'. Can you imagine a 20-year-old off his Smart phone and not getting these messages? Why does he not answer and admit that I should not be charged $199.00. Here is the email that I have been sending him: Mickey, This is my second attempt to contact you by email about this. Please have the decency to respond. My wife drove you to McDonalds because it too was too far for you to walk and back so that you could get something to eat. She dried your jacket because it was wet from the rain. We were charged $199.00 to install our security system. It was supposed to be installed for free. You mentioned this several times the first time when you first met with me. Also, at the end of the signed contract you told us that it was being installed that night. I questioned why it had to be installed that night and you replied if we don't have it done that night we would be charged for installation. Customer Care has been trying to contact you to verify that you told us charg.e. You don't answer me.

I am happy to have cameras installed and to have the peace of mind of an alarm system; however, my…read moreexperience with Vivint, especially their installation team and to some extent the service department. When I signed up with Vivint, the salesman said there was a special promotion that included a discount if the installation was completed that day. The installer came that night and was there till after 11pm installing my panel--so my young son and I were alone with this stranger after 11 pm! He was unprofessional (complaining about his boss), he borrowed my drill because he didn't have the right tools and then took it with him when he left(!), and he did such an ugly job with the installation. I'm also pretty sure he filled out the customer evaluation himself and didn't give me a chance to. When I called the company to fix these problems--albeit after the 120 days allowed for customers to complain--they charged me a $99 service fee, offering me only a $15 credit to my account for my inconvenience. I think the company has good products but they butchered this installation job and didn't make up for it when they could have. They are offering $300 if I refer them to other customers, but I will not be taking them up on that offer because I do not recommend them.

Smarthome and Theater Systems - hometheatreinstallation - Updated October 2026

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