If all my problems could be solved this fast and painlessly…read more... I reached that point in my life that I no longer want to aggravate myself programming or solving computer/iphone/ipad/Mac issues. I don't even want to go to YouTube to figure how to do something. I am glad I found Computes IT Solutions. They sent me Angel, who has a name that describes him well. I had a long list of things I wanted to fix, change or improve, and not just limited to my 3 Apple devices, backups, sync, etc, but also restoring lost music, programming a new vacuum-robot cleaner, etc. Angel was quick, efficient, helpful and very kind. I plan to use them always from now on

Brought in our computer to be fix. They sold us our old CPU…read moreas a new one. Computer was full of errors.

Amazing!! I took my old laptop to get service. It was fixed…read morewithin 48 hours. The customer service is impecable, I highly recommend this place. Thank you!!!

This was the absolute worst service I have ever received…read more 1) Service was terrible. I didn't get a single response to my questions or need for updates. The only time they reached out was when they had a question about the payment. 2) I simply asked for my keyboard keys to be made less sticky. They didn't fix the problem at all. I NOW have to take it back to another technician. 3) A week after I left my computer at the store, once they said they had fixed it, they called and said that they had lost my password. I told them multiple times what it was and texted it to them. They said it didn't work and asked me to come down. Once I was there, they said they got it to work. This was the absolute biggest waste of money I have ever spent. And the biggest biggest waste of time. I 100% don't recommend this service, and please don't book an appointment with them. My technician was called Darian. I don't know if it was his fault, or the fault of the company - probably both. but I was shock by the deception and unreliability.

Elias really helped me out of a bind. I needed help setting up my new computer, transferring the…read moreold data, and getting my home network configured. He came to my house and set up everything. He even helped me purchase a second computer. Thanks!!!

Elias has been my home office network and support person for 10+ years, and I work for a major…read moresoftware provider that requires I have the utmost security and state of the art networking system for my home office. I have never in 10+ years thrown a challenge to Elias that he could not resolve, and he does not stop at just expert configuration and support, but he also has the patience to instruct you on best practices of doing tasks more efficiently and effectively. I have recommended Elias to many people over the years and NO disappointments from my network of family and friends who use him over and over as needed. So I give 6 STARS even though the rating only goes to 5 Stars.

Jose was incredible. He set up our Ring doorbell and alarm system with ease, walked me through…read moreeverything, and was extremely flexible when scheduling. Definitely recommend working with Jose on any alarm installations.

Jose was excellent. I didn't have a particularly complicated set-up but his communication in…read moresetting up the appoint was excellent, he showed up on time, and he gave me specific advice regarding new hardware that would greatly increase my network and wifi speed in my two story 4,000 sq. ft home. He then came back a couple of days later and installed everything and made sure that my server was connected and everything ran properly. For apple devices only capable of 5 ghz wifi band, I got an increase from about 120mb to about 250 mb. On Devices capable of using the 6 ghz band, I went from 120mb to about 700mb. Then he helped set up my work server so that other employees could access my billing database so that I did not need to have a complicated and manpower intensive way of getting everyone's data into the master file. He went above and beyond the call of duty, was knowledgeable and professional. Highly recommended.

Apple Store - Lincoln Road, Miami Beach Overall:…read more Cleanliness: Service: (Thanks to Javi!) Quality: Efficiency: Value: I stopped into the Apple Store on Lincoln Road today and left with mixed feelings. The store itself was spotless by most retail standards--but by Apple standards, it felt a bit shuffled around. Smudges on the display tables, cluttered merchandise, and idle employees made the space feel slightly off-brand. It wasn't dirty, just not Apple-polished, so I'm giving cleanliness three stars. Service, however, was completely redeemed by Javi. After passing three or four employees who didn't greet me or offer help, he appeared with a genuine smile and presence that made all the difference. My question about cables was long and confusing, but he patiently listened, clarified what I meant, and offered clear, money-saving solutions. He wrapped up by welcoming me back and ensuring I'd be helped if I needed more assistance--exactly the kind of thoughtful, human service Apple is known for. Five stars for Javi alone. Quality is classic Apple--no complaints there. Efficiency, though, was lacking; had anyone approached me earlier, I could've been in and out faster. Even the security guard was glued to his phone, which didn't help the impression. Value was solid at four stars, mainly because of the support I got from Javi. Final note to Apple: the Lincoln Road store used to embody the "warm welcome" culture Apple built its retail empire on. That spark feels dimmer now. Javi brought this visit from a two-star to a three-star 'overall' experience, but a few more engaged team members could have easily made it a four. Final Rating: 3 out of 5 stars -- Room for improvement, but Javi saved the day.

The worst service I ever see in my life! The worst store I ever been! Apple it is garbageread more

I had problems with my all-in-one computer's fan and went to best buy (Geek Squad) and was told…read morethey could not provide me the service to replace my fan, so they suggested PC 911. At first, I was hesitant but decided to take the chance. I met the store's owner (Angel) and he troubleshooted my computer which he thoroughly went over the issues with me. One of the several things that impressed me was how Angel does one to one service for all his customers and the appointments are set up to be very user friendly via emails and texts. When I picked up my computer, he tested it in front of me to confirm that the problem was solved, and that the computer was running fine. My overall experience was exceptional, and I would highly recommend this store. Angel was very professional, transparent and his experience shows through his work. The prices are great, and the customer service is outstanding. I am a very satisfied customer and will not go anywhere else. By the way it says a lot if Geek Squad suggests this store so my advice to general population, skip Best Buy and just come to PC 911.

The person who owns the shop is always so friendly I've been coming here for a couple of months and…read moreit's been great. Last time I came to fix my MacBook and he got it done in a short time span.

Without my laptop, I can not work. When my touchpad failed,…read moreI looked for local techs who could address this problem. I called and Jason was quick to diagnose and get to the heart of my computer's troubles. Ordered the parts, which arrived quickly, and made the "house call" to execute the repairs. At all times Jason was informative, diligent and professional; and, when an unexpected quirk threatened more trouble, he created a viable solution to get me back to work. Excellent communications. Fast and reliable service. Reasonable pricing. Highest recommendation.

PC Rescue is a no-brainer if you need your computer fixed in Miami…read more Jason is a wizard and fixed my custom PC after it blue screened and would not boot from an unexpectedly damaged SSD. I spent 3 days trying to fix myself with no success and wish I had called sooner. Great guy and great service at a fair price.