Received exceptional customer service from Victor recently while I was in the market looking to add…read morea line/phone for my son. Victor helped me price out a couple of different options and I could not be happier with my new plan - not to mention my son loves his new phone! Thx, Victor!

Very disappointing to go to this location to change my carrier to AT&T and the door was locked but…read morelights were on and waited outside with another customer and no answer! Went to a massage Envy and the women said SHE WAS THERE BUT THRN WENT OUTSIDE AND HER CAR WAS GONE... So I left! And so did my new business with AT&T Their Loss!

The staff at this location is very good with assisting customers…read more I went into this location last week to pay a bill for my mother and the employee who helped me took me over to the bill payment kiosk and walked me through the steps on the machine so the bill could be paid. I had never used the machine before and needed help to see how it works. I have gone into this place for other reasons as well in the past and I am always greeted right away when I walk through the door and I always get whatever help is needed. The store is neatly organized and the staff seems very well trained. If you are ever looking for a new phone, are wanting to pay a bill or need help with any other issue then definitely give this place a try.

Edwin C. completely unprofessional picked up his phone multiple times during my interaction and…read moresale. He was peaking to a friend on the phone dropping profanities and racial slurs. I will not be returning to this location.

Mr. Trever is a very skilled and customer oriented young professional…read more I highly recommend to everyone using his quality service. No doubt that he is the biggest asset to this particular store and entire AT&T. Good job Trever and thank you for helping us. I'm sure that management consider to promote him financially and career wise!

always understaffed and have issues at this location. Asked them to add an authorized user to the…read moreaccount, they assured me it was all set and it wasn't. I've now wasted multiple days trying to get this sorted and they do nothing to try and make it right. Recommend any other ATT location besides this one

If you are an existing AT&T customer or considering the service, you should go to the DEDHAM…read morelocation and ask for ANDREW!!! He is a STAR! Don't make the mistake like I did in going to the AT&T authorized dealer BLUE LINK store in Newton originally. Thanks to Andrew, he fixed the screen protector and also convinced me to keep the phone, ensured all my data, email and photos were transferred over, and 2 Apple watches and Tablets later I am back to being a happy AT&T customer. Thank you, Andrew and thanks Dedham Store!

Syonn is an amazing representative with the patience of Job! We give him 5*! He provided us with…read moreall the options with a phone purchase vs the ATT service alone.

My husband and I stopped in today to purchase a new iPhone 16 Pro and transfer his phone data to my…read moreold iPhone. We were very pleased with our options, trade in, and sales plans. We can't thank Jonal, our att rep, for taking care of all of this for us. He was so helpful, pleasant, and patient during backups, setups, and all that goes with this! Thank you, Jonal and AT&T.

These people took advantage of me by omitting information and talking me into something I didn't…read moreneed bc I was in an emergency situation. They also wouldn't let me leave to make a phone call bc they are "monitored on the amount of door swings" which is screwed up in itself. ATT feeding people lines to trick people into being taken advantage of

Quick, competent, awesome service. This young man was alone in the store at 3:00 on a Saturday…read moreafternoon, efficiently helped three customers at once, and solved my service problem very quickly. Well done!

went in to find out what I have to do to get out of using att and was given the shaft again …read more everytime I need something from att they make all these promises then ur bill comes and WAM nothing is what they said . this last time I was told I should change my grandfathered in plan of 13 years so that they would accept my first responders discount . well I NEW BETTER but I was like ok and now they are giving me an awful time and not he's dying me the first responder discount ! and they won't allow my plan to go back over either cause they say it was grandfathered in and not offered no geez I new this this is why I told them I didn't want to change . So now I'm stuck with no discount and an even higher a month bill then I was trying to get away from .

Had to go back again cause this is the only store I'm able to get to and I guess this store is a…read morehit or miss iv had 2 bad times and now 2 good times . Idk what to say but maybe work on there improvement of a steadier work ethic . Idk what else to add

The ATT store in Norwell really goes above and beyond for their customers, I even got the internet…read morethey are offering and I'm getting great speeds. When you go there make sure to ask for Nate he's great

AT&T is a place I visit often for one reason or another. I stopped at this store as I was in the…read morearea and concerned since my bill rose much higher than I predicted. After actually finding how to get into this place (which is extremely confusing if you aren't from the area), I was given friendly and helpful service, which was greatly appreciated. The staff were very friendly and very easy to understand. They actually explained what happened very clearly (which is not something typical for any business, I feel like anywhere you go for anything understanding a rewards program, warranty, or even billing cycle can be difficult, since people don't articulate it correctly!!!), and how AT&T sent me a bill in the mail between the time I made a payment and had next bill due; confusing for some, but they fixed it almost immediately. What I will complain about this store with, and the reason they have lost two stars, is for two reasons. First, aforementioned, the layout of the parking area and how to get in is horrible. No signage and very weird layout in general. Second, is that they are actually not a completely legal shop. By Massachusetts state law, stores and restaurants have to be maintained at 66 - 68 degrees, this place wasn't freezing, but it was because their were space heaters surrounding the entire shop. Space heaters are not permitted in public spaces according to Massachusetts State Laws. I also found this shop small, and would be easily overwhelmed if more busy. They only had one employee working, which seemed to be fine for the time I went, but under busier conditions, would be very frustrating. I typically go the Dedham AT&T, which is closer to my house, and they always have at least three employees (or possible more), have no space heaters, and have a much better parking layout. Average AT&T location. I appreciate their help, but they have improvement to be one of the best locations. 3 stars.

I went here to try and get service on my phone. When I arrived, it was very busy with many people…read morewaiting. The staff apologized to everyone for the delay and gave regular updates and make sure everyone was being taken care of in the order that they arrived. Unfortunately, they weren't able to help me as I found a better deal, but the staff here was amazing, the store was clean, and everyone else seemed happy dealing with the other customer service reps. Should my situation change and needing to look for products and services. I would definitely come back to the store

Sitting in the store now, and had a friend's father walk in with an issue (not 100% sure what it…read morewas for) but he left unhappy and said he was going to the Verizon store across the parking lot. As soon as he left 3 of the 4 employees instantly began talking bad of the guy, mocking and making fun him , all while I sat there as the only customer in the store. This went on for 5 minutes while I sat there, only feet away as they spoke loudly enough that it was far from a private conversation. I was in the store before he had walked in and he was frustrated but did nothing wrong, besides saying he'd never had to do something before, in all his time with AT&T. He never caused a scene and was inside for maybe 3 minutes. You may want to be careful when trashing a customer with other customers in the store, it's unprofessional and you never know who knows who. To change my plan it has not taken 3 trips to ATT locations, spent 6 hours on the phone and online chat. Will be following him to Verizon. The only bright spot was the gentleman who helped me was great. "Ashely" ( name on her name tag) on the other hand seemed to be the ringleader of the customer bashing. Upon leaving the store, the guy who had been helping me came outside to advise on the issue and again, was being very helpful, and when I mentioned that the customer his colleagues were Lou dying discussing before was a family friend , he apologized numerous times (though he had done nothing wrong)

From the owner: AT&T, serving over 81 million wireless customersread more

I have had no problems whatsoever with this location - they can often fix what the parent company…read morecan't! Approaching retirement, I needed a more economical phone plan, while keeping my existing iPhone and number. Jennifer listened patiently and got me EXACTLY what I needed, all while explaining the details in terms I could understand. We had a couple if issues with the call center, and she handled them flawlessly - a true pro. It's nice to have a store like this right in my neighborhood.

The staff, especially the manager made a simple upgrade into a nightmare for me and it's taking me…read morethree months to resolve being charged for my phone. I returned about that the manager just would not handle and kept telling me he did, I have wasted several days several hours of the past three months and had to go in store every time to handle this and then the manager wouldn't be returning my phone calls, do yourself a favor and go to a different store..