I'm Alittle disappointed, let me rephrase it.... I'm VERY disappointed in this location!…read moreI was on the phone with Verizon at my home discussing my account when I was offered a new IPhone 17 at no cost to me and they offered to pay the remaining of my phone and give me a new contract! So I did all that and they said you can pick it up at this location and leave my phone to be returned for credit! After it was all done over the phone she said I can pick up my new phone here! I quickly left and when to this location to find out that this store has not received confirmation of my order so we waited and waited and waited then I call Verizon and they went to work to get my order to them asap which they did! So happy the make clerk handed me my phone.... With a confused look I said aren't you going to transfer my old phone to the new one? His response said yes for a fee! if you purchased it on line we just give you your phone and with instructions in the box you can do it yourself and you have to send back your old phone to Verizon at your expense! I told him it was a phone call not on line but still no! So I left! Let me preface this with THERE WERE NO CUSTOMERS IN THE STORE FOR WHILE.... With that said as a valued customer for almost 28 years and the two employees were not doing anything at all while I sat there, he could have been a better customer service agent for representing VERIZON BY ASSISTING ME! But. I guess good customer service wasn't here! I quickly called VERIZON AND WAS MORTIFIED at home and so they will send me a box and label to return my phone and said if I have an issue to get on the new phone they were available to assist! Now my question is if there were no customers in the store and they were chatting about overtime and incidentals and nothing about the store itself, it would have been great customer service to say I can help you with that while no one was there! I liked this store before but I guess employee turnover is fast and furious! Once there was a real true employee who gave us all great service and his name was ZEEK! Oh well tomorrow I will try to connect my new phone and thank the person I called again if possible! Then I will wait for my box from VERIZON TO RETURN MY PHONE FOR CREDIT VERIZON SHOULD CONSIDER A TRAINING SESSION ON NEW HIRES IN GOOD CUSTOMER RELATIONS! Funny they were talking about a couple of Verizon stores closing! Who knows this store might be NEXT!!!! Sorry for this unfavorable review! But it was warranted!!!!

It was another AMAZING day at Verizon all because of Nathan!! I was beyond psyched when I walked…read morethrough the door and saw Nathan, and that he was free! He assisted me above and beyond today!! The icing on the cake was he also helped me lower my monthly bill by over $30 !! He was absolutely fantastic!! Great customer service is key and so very hard to find these days! Nathan proved to me again that it does exist!! Thank you so very much Nathan.

DO NOT BRING YOUR PHONE HERE! I don't usually write review…read morebut I I had a terrible experience with this technology repair shop. I brought my phone in to have the back glass replaced, and when I picked it up everything initially seemed fine. However, within about two hours a white line suddenly appeared on my screen that would not go away, and I also noticed that the screen itself had started lifting. I returned to the shop less than 24 hours later to explain the issue and ask them to take a look at it. Instead of helping, they refused to provide any service or even inspect the phone. They also made accusations that I was just trying to get a free repair, which was extremely frustrating and unprofessional considering the problem started almost immediately after their repair. Because they refused to cooperate or take responsibility, I had to escalate the situation by contacting mall management and filing a complaint with the Better Business Bureau. Overall, this was a very disappointing and stressful experience. I would strongly caution others before choosing this repair shop, as my concerns were dismissed and no effort was made to resolve the issue.

My phone functioned fine prior to the screen replacement. Now my service comes and goes. The tech…read morebent the sim card housing. What's the point in having a fixed screen if the phone now doesn't work? Then they have a nerve to have a claws at the bottom regarding this knowing that they tear up your phone. What a waste! Never again!

I had their repairing service a few years ago. It is wonderful…read more Girls operatiing the store are very experienced, and very nice. I trust them!

From the owner: The Phone Clinic is your one-stop shop for all your mobile needs. We offer a wide selection of…read moreunlocked iPhones and Samsung phones, as well as expert repairs with warranty. Our team of experienced technicians can fix any problem, from cracked screens to battery issues. Under new management in 2024, The Phone Clinic is committed to providing the best quality of service to its customers, and we invite you to visit us today.

always understaffed and have issues at this location. Asked them to add an authorized user to the…read moreaccount, they assured me it was all set and it wasn't. I've now wasted multiple days trying to get this sorted and they do nothing to try and make it right. Recommend any other ATT location besides this one

Understaffed Wait times excessive…read more It's ridiculous I walked in at 11am this morning. Only 1 person working - I left 45 minutes later without even being greeted. Complete joke.

This is for the Grove Hall store. My phone crashed and needed a new one ASAP. So I grabbed one of…read moremy children and we began. It wasn't until we got to Grove hall and met the most unique sales associate Isaiah from New Hampshire. He was efficient, persistent and Super professional. He got me up and running with a upgrade. And did I mention he was by himself. He handled all of us with grace and patience. Although he said he's usually with a coworker, he wasn't when I walked in. Thank you for all that you do. And I hope I got his name right. But he's the one with a lot of siblings!

I had a really great experience here! My iPhone 15 was super cracked on the front and back, and I…read morehonestly thought I would need a new phone. The repair was really quick and only two hours. When I came back, my phone looked completely brand new. The guy there was really nice and helpful. I'm really happy with how it turned out and would definitely recommend this place!

Pan Pan and Anthony were very helpful in assisting me with my recent phone issues. My phone worked…read morewell aside from being unable to charge through the port. I initially went in for a diagnostic and trialed two options for fixing my phone to no avail. They offered me a refund for the repairs that did not end up solving my issue and let me know that they could proceed to take another step, but that it could end up bricking my phone if it did not work. I opted to err on the side of caution since my phone still functioned and decided to pursue another option that Pan Pan suggested based on my insurance/warranty. I was able to get a replacement phone quickly after he assisted me with the paperwork involved so I'm grateful for his excellent service and knowledge of the repairs/insurance. Overall it ended up being cheaper than the cost of the repairs too.

I understand it's an airport store and prices tend to be higher, but $20 for a lightning cable is…read moreridiculous. Go to the Best Buy kiosk and pick one up for $12.

Horrible customer service. Called in advance and still was kept waiting for a simple part while…read morethey helped several other customers who actually arrived after me

All I can say is WOW…read more My mom severely cracked her iPhone screen to the point where her Face ID wouldn't even work anymore. We were on our way to the Apple Store to buy her a new one when I informed her that getting her screen replaced would be significantly cheaper. She was hesitant, but I convinced her to stop by TurtleScreen near her house after seeing great news articles about it online. We came in at 6:15PM just to inquire about pricing and their hours - thinking they wouldn't be able to do a same day repair given they close at 7PM. However, they squeezed us in as soon as we came through the doors and by 6:45PM my mom had a brand new phone screen! She's so happy with how her phone looks and we were extremely impressed by the professionalism of the folks working at TurtleScreen qnd their efficiency. The prices are very reasonable for what you get and my mom ended up saving hundreds of dollars compared to getting a new phone! Can't recommend these guys enough!

I absolutely do not recommend this company. I sent a phone in and new new Samsung galaxy s25+ with…read morethe original box and charger. They claimed the phone was locked and broken screen. The phone was not damaged at all in fact I'm leaving this review on the very device they claimed was broken and I assure you the phone is mint. When I requested to have the device returned to me it seems that it struck a cord and the literally threw just the phone in a box and mailed it to me but not before I had to figure out how to pay UPS to return it to me. I did not receive the original box from Samsung back nor did I receive the charger or any other literature that was inside the box. These people will not respond to me by email or phone and are simply ignoring me. So beware this place isn't worth the hassle.

I stumble upon this shop by mistake since I've never noticed it was there. I needed my iPhone 5s…read morefixed and it only did Steffon fix it for me, but he cleaned the entire phone inside out and discounted the initial price. They were super profession and quick also. I'll definitely be returning here. 10/10 recommended

Best store/shop to get your phone fixed in Randolph, MA and the surrounding areas! Won't be going…read moreto the kiosk at the mall again.

I dumped Verizon for t- mobile because of Verizon's terrible customer service. Overall I've been…read morepleased with T-Mobile. This is the store I go to and everyone I've dealt with here has been helpful every time I go. Thank you for providing accessible and human customer service. I will always go with the provider that offers helpful face to face customer service.

They don't know how to talk to you when u want to help, I was shown a plan that was pretty…read morereasonable, But I couldn't sign up in til opened up my credit report to show them I had good credit. To make a long story short, I come back the very next day, a different rep was there (the rep I spoke to was not in yet. Ok, I talk to another rep, she tells me that The plan that I agreed to never exist and proceeds to show me some bulls...s... plan that cost more, I understand the're probably on commission but to think I would fall for that. I just walked out. There's more but you get the point.