They don't know how to talk to you when u want to help, I was shown a plan that was pretty…read morereasonable, But I couldn't sign up in til opened up my credit report to show them I had good credit. To make a long story short, I come back the very next day, a different rep was there (the rep I spoke to was not in yet. Ok, I talk to another rep, she tells me that The plan that I agreed to never exist and proceeds to show me some bulls...s... plan that cost more, I understand the're probably on commission but to think I would fall for that. I just walked out. There's more but you get the point.

24 years! We have used T-MOBILE for the family cell service. 6 phone lines. T-MOBILE employees are…read morenot all on the same page' for customer service. And info. Promised waived fees no honored. Customer service is not a concept they understand. Phone service is not consistent. Making arrangements now to switch companies. I am sure T-MOBILE will surly make it difficult in assisting the procedures. Look elsewhere. Look for C.S. reps who speak english CLEARLY so the American's can understand them.​

I called up and asked if they could cut a SIM card with a cutter (my HTC is micro sim). She said…read moreit would only be $3. Other stores wanted $10. (you can get a cutter shipped for about $7 if you want to wait) So I went over and she cofirmed that I wanted Micro SIM and not Nano SIM (I didn't know there were more!). Anyway, it was a simple transaction and she was friendly.

Great wireless supplier. Parts, pieces, systems and services…read more Affordable prices. Wide selection. Plenty of parking and knowledgeable staff.

Again I recommend this place . Be polite and you will get fast craftsmanship and cheapest deals…read morearound . Broke another screen on my phone . If you're wondering if it's a android or iPhone to cast judgement, they fix both . Also I think 2 watch batteries less than a C note . That's 100 credit card kids . C nite A Century is 100 . Just like those Roman Centurions you need to be literate to keep up . Anyways go to save money and time I'm not telling you again

They unlocked a phone for me that still had company firmware on it. It works great! Would…read moredefinitely recommend.

I walked into the T-Mobile store in Quincy and was warmly greeted by Paulina, who assisted me with…read morekindness, patience, and left me feelings great about my visit Thank you Paulina! Andre Daunais

From the owner: Switch today & enjoy America's largest 5G network.read more

Visited the store last week Thursday to fix my broken screen, they fixed it and I was really…read moreimpressed. All my life i had been told not to trust these kind of shops and I felt that that opinion was no longer correct. Until I got home realising that now my Audio and speakers on my phone no longer worked. I went into the store that following sunday store is meant to open at 10am it opens at 10.30am. I asked another shop owner if they still open Sundays I was told that they do but they are always late. Waited around in the shop for 1h 30 mins while my phone is being looked at but the problem persisted even after being told its sorted. Went back on monday and the manager sorted the issue finally. To be honest after this experience i wouldn't go back. I would be a fool to go back there for anything. Not trustworthy, bad timekeeping and unprofessional. The guy that spoke to me on Sunday had no manners. Update.... Few days later I realised that the screen had not been glued on properly and there was a gap, then now it has broken again... Screen doesn't work and they are too disgusting to refund me. It was a rush job for £60. What a waste of money.

Great business model, great service, great guy (Jason). Jason rolled in, set up, and fixed my…read morephone. He was super friendly to our kids and very honest about the work he needed to do. Big thanks to the Boston Phone Guys!

I can be more satisfied by Andy's care, he is like my gardian angel and answered and had a solution…read morefor all my care. He deserves a raise for the good job and the effort he provides in that store. It was at the end of his shift and he makes sure that all my needs was fulfilled and eventually proposes better solutions. I can't stress it more give the man a raise is so good at his job.

Huge difference since store was out under mew management in 2020!!! If you had been here before…read morethis time, remove any previous experiences from memory. New owners know how to take care of a customer and are worth your time and money ! A world of difference !