AT&T has finally done it. They have owed me credits for years. They just now raised their rates…read moreon regular telephone line to over $400 per line. I got a bill for 2 lines for $1000 with all the fee's. A granite guy called and they were able to save me a ton of money. Had a line go down, they answered right away, turns out it was another At&T line we didn't move over, AT&T took me on hold for 4 hours just to get someone that could try to help. The Granite team was great. Easy and great communication.

No Customer service at all. Send in a request for help, its been over a week and no response. Phone…read morecalls get you nowhere. One rep tells you one thing another something different. Always someone will be with you soon, but no one responds. Emails at lest have it in writing. They are fast to set you up, and bill you. But after your in, no help at all.

They don't know how to talk to you when u want to help, I was shown a plan that was pretty…read morereasonable, But I couldn't sign up in til opened up my credit report to show them I had good credit. To make a long story short, I come back the very next day, a different rep was there (the rep I spoke to was not in yet. Ok, I talk to another rep, she tells me that The plan that I agreed to never exist and proceeds to show me some bulls...s... plan that cost more, I understand the're probably on commission but to think I would fall for that. I just walked out. There's more but you get the point.

24 years! We have used T-MOBILE for the family cell service. 6 phone lines. T-MOBILE employees are…read morenot all on the same page' for customer service. And info. Promised waived fees no honored. Customer service is not a concept they understand. Phone service is not consistent. Making arrangements now to switch companies. I am sure T-MOBILE will surly make it difficult in assisting the procedures. Look elsewhere. Look for C.S. reps who speak english CLEARLY so the American's can understand them.​

BEWARE!! This company is pretty sketchy from our experience. Needed a simple job done but they…read morebilled us with a way over priced invoice. If you trying to talk with billing/reception about it they will tell you they can't do anything about it. So BEWARE if you use this company have them give you pricing in hand writing because the billing agent there will make up fake expenses to hike up the bill!!

I had an extremely frustrating experience with Grasshopper…read more First, their cancellation process is unnecessarily complicated. They require you to submit a reason online, generate a case number, and then call in to actually cancel. Even after doing all that, I had to go through multiple automated prompts before finally reaching someone who could help. By the time I got through, our phone number had already been ported to another provider, meaning Grasshopper was no longer providing any service. Despite that, they continued to charge us. When I asked for a refund for the months we were not using the service, I was told the representative "did not have the option" to issue one. So not only were we billed for a service we weren't using, but there was also no resolution offered. This process feels intentionally difficult and not customer-friendly. If a number is ported out, the account should be automatically canceled, or at the very least, billing should stop. Overall, very disappointing experience. I would not recommend this service.

If you enjoy lighting your money on fire and getting spit on in return, boy oh boy do I have a…read morephone service for you. Grasshopper charged me over $1400 for a plan so outdated it might as well come with a rotary dial and a carrier pigeon. I didn't even get a heads-up...just BAM! "Thanks for your money." When I called to ask why I was being billed like it's 2007, their response was basically, "That's the plan you picked." Really? That's the best you've got? I pointed out, that Google, Zoom, RingCentral, and even your neighbor's kid's lemonade stand offer better VOIP services at half the price. And just like that, a miracle! Suddenly, they do have a new plan that only costs $800. Amazing how those don't come up until you start yelling into the void. I asked three separate times to be switched to that cheaper plan and to be credited for the blatant overcharge. Each time, they promised it was "taken care of." Spoiler: it never was. Months went by. Still no adjustment, no refund , just the distant sound of crickets and the faint stench of corporate indifference. I finally pulled the plug, expecting at least a partial credit for the six months left on my plan. But no, customer service told me that "we don't do that." So to recap: Grasshopper charged me premium pricing for relic service, tried to upsell me with fake savings only after I complained, broke their own promises multiple times, and finished strong with a big ol' middle finger when I canceled. I've had better service from vending machines. Never again. Grasshopper, you've earned this one-star review with flying colors!

Great experience! Will use again. They were quick to respond and able to fit me in that day.read more

From the owner: TechToucan Solutions is proud to provide top-quality IT services for home and business clients. Our…read moreservices include software setup, computer repair, data recovery, TV setup, internet troubleshoots, Apple and Android phone repair, and much more. We do it all! In addition we also provide complimentary IT consultation services, as we believe in delivering value to our clients and ensuring they receive the best possible return on their investment.

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

My response back to Astound:…read more I made over 7 attempts to have by quote fixed to no avail. Astound kept increasing the price from $177 to $208. So happy I am not a customer. I saw their true colors on how they didn't care and they didn't want to fix the issue. Also, ASTOUND kept saying they don't have this information on the quote. I sent their own email to them 3 times with no resolution. I believe all the bad reviews on this and other websites. ASTOUND is merging with another company if you haven't heard. ASTOUND has 3 emails from me so they have the documentation. I asked to speak to a manager and they said 24 to 48 hours wait. I have notified the Better Business Bureau as well as the Secretary of State Office in Massachusetts with complaints about their deceptive sales practices and fraud. This is the response I received from Astound. Hi, Ann! Thank you for taking the time to share your experience with Astound. We strive to provide transparent and accurate information to all our customers at all times. We take your feedback seriously and are committed to addressing these issues internally to prevent similar situations in the future. If you have any further details or documentation you'd like to share, please feel free to send us a private message. I'm sure we can get you set up with a package that is the right fit. Thank you again for reaching out, and for your interest in Astound. -Jackie Review of ASTOUND Astound engages in deceptive advertising. I was quoted one price and called to get it corrected and they didn't honor the price. I was quoted a price of $177 and when I called customer service they said price was $208. in addition, they didn't believe me as the customer even though I have a receipt of the amount. Customer Service said we see $0 dollars in our system since you haven't received your bill. How can Astound expect people to accept a service without a quote. I was quoted 4 free cable boxes and remotes and that wasn't honored. Overall, the worst experience ever and happy I am not going to be a customer. Clearly, they don't care about the customer and don't know how to provide sales quotes. Don't believe their sales since they will charge you a separate price. Be aware, you are not locked in for 5 years on the price. That is only internet, so be prepared for large increases. DONT TRUST ASTOUND SALES OR CUSTOMER SERVICE. THEY LIE ABOUT PRICING AND SERVICES.

definitely this is a great company , great customer service and great technician's , they really…read morehelpful and resolve my issue that i had over 6 months ago in 15min no more thanks a lot Elitech and you deserve a 5 stars from me

From the owner: At ELITECH, we are driven by a relentless commitment to technological innovation, providing our…read moreclients with cutting-edge solutions. Our unwavering dedication to excellence positions us to tackle any software and hardware challenges with precision. Renowned for delivering premium quality services, we specialize in onsite interventions for data recovery, IT networking, server rack stack, and data center upgrades exclusively for our valued business clients. As a trusted Managed Service Provider (MSP), we go beyond offering comprehensive IT solutions and proactive support, ensuring the seamless optimization of your business operations. Call us today! Our dedicated IT consulting team stands ready to provide timely and efficient online remote interventions, guaranteeing uninterrupted technological support for your success.

We have worked with Dean for many years. He is a great wealth of knowledge, works efficiently, and…read moreis always able to help out. We have an older Merlin system which he had installed and then moved when we did. He is always available and a pleasure to work with.

After having a 3 week nightmare switching from one phone/internet carrier to another, I reluctantly…read morestated thinking we may have to purchase another phone system. The new phone carrier said "all good" from their end; the phone guy they sent our for the install said everything "should be working fine"; heck, we even had some big telecom company technician here for 2 hours saying something in the system must be burnt out and their solution was to sell us a $5,000 new phone system! Yikes! This morning I stumbled onto Gallo Telecom's website. I spoke with Dean and in less than 5 minutes I knew this guy could figure it out. I got him some information he needed; he tested our phone lines remotely and after about 15 minutes for reasons known to only Dean and God, he figured out the new phone carrier programmed our lines incorrectly!!!! I called the carrier; told them exactly what Dean told me to say; and like magic, the system is working perfectly! Absolutely and without the slightest hesitation, Dean is my hero. If needed, I would call him again in less than a minute and suggest to anyone else who needs a Guru in the Telecom World to do the same. He made it simple, effortless and as uncomplicated as it could possibly be for the lay person. My hat is off to you Dean and everyone else at Gallo Telecom. Jessie Cuddy, Realtor Broker/Owner Boston Bayside Properties Boston, MA

Terrible customer service. We lost power during the blizzard and lost service as well. When I…read morecalled to get an update on when the service would be restored, it began a totally ridiculous nightmare. I dealt with multiple people, multiple mistakes that were made, a technician having to come to the house (meaning I had to miss a day of work) and too many hours to count on the phone trying to get my package back to what it was to begin with prior to losing power and service. Do your research! Look elsewhere!

Horrible Customer Service! Especially from the Manager…read moreJESSIE AND ASSISTANT MANAGER MALCOME BESIDES ASSOCIATE DESTINY , who Made a couple of errors on Comcast Bill payment and will not correct it at ALL THE WHOLE STORE HAD NO CUSTOMERS JUST HANGING AROUND! This Location Made the initial error on my COMCAST BILL AND THEY SAID THAT I HAVE TO GO TO THE BROCKTON LOCATION OR CALL THE 800 number which I tried on several times with a wait time of ONE HOUR so I drove here since they made the error and won't do anything about it! Even that person DESTINY came out of the back room to start something! The Manager made her go back in the room. Unbelievable attitude and intimidation at this location! I had to make another call and Comcast was shocked how this matter was handled and will pursue the matter! So If looking for great customer service that greets you and appreciates your loyalty and business- THIS LOCATION IS NOT RECOMMENDED IN MY OPINION! Even COMCAST APOLOGIZED FOR THEIR ACTIONS! Plus they said they are NOT Comcast yet they represent them! They NEED TO CLEAN HOUSE AND HIRE COMPETENT EMPLOYEES THAT HAVE OUTSTANDING CUSTOMERS SKILLS! Great location but poor Customer Service!