they handled all my issues quickly and efficiently and ended up saving my company lots of money and…read moretime. I'm very glad that I made this decision to use this company

My experience with Granite was not positive to say the least…read more Their good quality is that the phone system was reliable but, in today's world that is expected and the bare minimum. We landed with Granite due to reliability issues with another vendor. I had my COO handle most of the set up but, I do know he felt a lack of support from the start- having to involve our IT company to get things moving. When it came time to make a simple change (taking away a "choose 1 for this and 2 for that") it took me multiple phone calls and hours on the phone. I'm sure some of this could have been repaired but, Granite remained to me a faceless entity that I did business with- to say there was zero relationship would be fair. Next came the opportunity for me to partner with Rilla to help my advisors' phone skills. I went shopping for a phone system that could integrate Rilla and found for a similar system (even down to both systems using Poly phones) I was paying Granite $700 more a month than other companies charged. Needless to say the decision was made to move on from Granite. We submitted our cancellation and port request in November of 2025 and arranged everything to be switched over at 10am December 1st (a Monday). At no point did we get any warning as to policies because if we had I would've switched and paid my IT company weekend rates and saved money. Granite charged us the entire month of December for services stopped at 10am on the first day of the month. They then tried to charge us for January-April which took me several emails and calls back and forth over those months and after trying to get things resolved. We would get answers like "I see your cancellation, I'm not sure why you were charged" and then not get answers for weeks. When I asked for managers or supervisors I got another non decision maker and no one that could explain anything. Finally, their review board stated that they would take away all but December to which I stated I still wasnt pleased, wanted to speak to someone, and never got a call or email (left them both my private number and email). I also stated that I was requesting written notice that by paying December's bill that would guarantee the closing of my account. I still have not gotten that. Overall, they are higher priced than most with exceptionally awful communication and follow up skills. I would say run from this company but, you still wouldn't get away fast enough- so strap on a jet pack and get away at supersonic speeds!

I dumped Verizon for t- mobile because of Verizon's terrible customer service. Overall I've been…read morepleased with T-Mobile. This is the store I go to and everyone I've dealt with here has been helpful every time I go. Thank you for providing accessible and human customer service. I will always go with the provider that offers helpful face to face customer service.

They don't know how to talk to you when u want to help, I was shown a plan that was pretty…read morereasonable, But I couldn't sign up in til opened up my credit report to show them I had good credit. To make a long story short, I come back the very next day, a different rep was there (the rep I spoke to was not in yet. Ok, I talk to another rep, she tells me that The plan that I agreed to never exist and proceeds to show me some bulls...s... plan that cost more, I understand the're probably on commission but to think I would fall for that. I just walked out. There's more but you get the point.

BEWARE!! This company is pretty sketchy from our experience. Needed a simple job done but they…read morebilled us with a way over priced invoice. If you trying to talk with billing/reception about it they will tell you they can't do anything about it. So BEWARE if you use this company have them give you pricing in hand writing because the billing agent there will make up fake expenses to hike up the bill!!

Grasshopper was set me up quickly and efficiently. You can choose what number you use so if you are…read moredoing B2B or B2C sales in a specific region but work remotely you can pick local numbers for your business. The best part of the business was Nora at the customer service department. Nora answered all my questions, was very professional, and pleasant.

If I could leave zero stars, I would…read more As a CEO, I expect a business phone provider to deliver the basics: reliable service, responsive support, and respect for the businesses that depend on it. In our experience, Grasshopper failed on all three. We were customers for more than five years, paying over $120 a month for two 1-800 numbers and seven extensions. This was a core part of our business communications. Yet we spent years battling persistent login problems, a frustrating app, missed calls, and call routing that did not work consistently. We kept trying to make it work. When we asked for help, we found ourselves in an exhausting cycle of support emails with little meaningful resolution. Every hour spent chasing support was an hour taken away from running our business. The breaking point came when we could no longer reliably log in to the app or stay logged in. During the resulting support exchange, we mentioned that we were considering another provider because of the ongoing problems. What happened next was extraordinary: Grasshopper abruptly closed both of our accounts without warning. We had not requested that our accounts be closed. We had remained professional throughout the exchange. We were paying customers asking for working service and meaningful help. Even after the closures, our follow-up emails went unanswered. We were left scrambling to find a new provider and replace phone numbers across our websites, business cards, and online profiles. After more than five years of payments and patience, this was how the relationship ended. Technical problems can happen. What defines a service company is how it responds when its customers need help. Our experience with Grasshopper was years of unresolved issues followed by an abrupt disruption to our business. Based on that experience, I cannot recommend Grasshopper to any business that depends on reliable phone service. We trusted them with an essential part of our operations. I would not make that mistake again.

Great experience! Will use again. They were quick to respond and able to fit me in that day.read more

From the owner: TechToucan Solutions is proud to provide top-quality IT services for home and business clients. Our…read moreservices include software setup, computer repair, data recovery, TV setup, internet troubleshoots, Apple and Android phone repair, and much more. We do it all! In addition we also provide complimentary IT consultation services, as we believe in delivering value to our clients and ensuring they receive the best possible return on their investment.

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

worst service ever, Quality of TV is terrible. They shut me off for $10.00. Paid over phone and…read morethey miss charged me. I'd rather go without service then use them. customer service is not in their vocabulary.

definitely this is a great company , great customer service and great technician's , they really…read morehelpful and resolve my issue that i had over 6 months ago in 15min no more thanks a lot Elitech and you deserve a 5 stars from me

From the owner: At ELITECH, we are driven by a relentless commitment to technological innovation, providing our…read moreclients with cutting-edge solutions. Our unwavering dedication to excellence positions us to tackle any software and hardware challenges with precision. Renowned for delivering premium quality services, we specialize in onsite interventions for data recovery, IT networking, server rack stack, and data center upgrades exclusively for our valued business clients. As a trusted Managed Service Provider (MSP), we go beyond offering comprehensive IT solutions and proactive support, ensuring the seamless optimization of your business operations. Call us today! Our dedicated IT consulting team stands ready to provide timely and efficient online remote interventions, guaranteeing uninterrupted technological support for your success.

After having a 3 week nightmare switching from one phone/internet carrier to another, I reluctantly…read morestated thinking we may have to purchase another phone system. The new phone carrier said "all good" from their end; the phone guy they sent our for the install said everything "should be working fine"; heck, we even had some big telecom company technician here for 2 hours saying something in the system must be burnt out and their solution was to sell us a $5,000 new phone system! Yikes! This morning I stumbled onto Gallo Telecom's website. I spoke with Dean and in less than 5 minutes I knew this guy could figure it out. I got him some information he needed; he tested our phone lines remotely and after about 15 minutes for reasons known to only Dean and God, he figured out the new phone carrier programmed our lines incorrectly!!!! I called the carrier; told them exactly what Dean told me to say; and like magic, the system is working perfectly! Absolutely and without the slightest hesitation, Dean is my hero. If needed, I would call him again in less than a minute and suggest to anyone else who needs a Guru in the Telecom World to do the same. He made it simple, effortless and as uncomplicated as it could possibly be for the lay person. My hat is off to you Dean and everyone else at Gallo Telecom. Jessie Cuddy, Realtor Broker/Owner Boston Bayside Properties Boston, MA

We have worked with Dean for many years. He is a great wealth of knowledge, works efficiently, and…read moreis always able to help out. We have an older Merlin system which he had installed and then moved when we did. He is always available and a pleasure to work with.

Horrible Customer Service! Especially from the Manager…read moreJESSIE AND ASSISTANT MANAGER MALCOME BESIDES ASSOCIATE DESTINY , who Made a couple of errors on Comcast Bill payment and will not correct it at ALL THE WHOLE STORE HAD NO CUSTOMERS JUST HANGING AROUND! This Location Made the initial error on my COMCAST BILL AND THEY SAID THAT I HAVE TO GO TO THE BROCKTON LOCATION OR CALL THE 800 number which I tried on several times with a wait time of ONE HOUR so I drove here since they made the error and won't do anything about it! Even that person DESTINY came out of the back room to start something! The Manager made her go back in the room. Unbelievable attitude and intimidation at this location! I had to make another call and Comcast was shocked how this matter was handled and will pursue the matter! So If looking for great customer service that greets you and appreciates your loyalty and business- THIS LOCATION IS NOT RECOMMENDED IN MY OPINION! Even COMCAST APOLOGIZED FOR THEIR ACTIONS! Plus they said they are NOT Comcast yet they represent them! They NEED TO CLEAN HOUSE AND HIRE COMPETENT EMPLOYEES THAT HAVE OUTSTANDING CUSTOMERS SKILLS! Great location but poor Customer Service!

I wish I could give 0 stars. Came in today to pick up a modem. The dude never even made eye…read morecontact. Had the customer service/ social skills of a doorknob. Gave me a modem with no coax cable so couldn't set it up. I tried calling but everything is automated and I couldn't talk to anyone. Mind you, I just got Xfinity and today was my first time picking up equipment. So not a great start.