Great customer service and knowledgeable of the work that was needed to be performed.read more

Very happy with the very fast service provided by Don. A plumbing company diagnosed that I had a…read morebroken pipe in my fire protection sprinkler system. On a Saturday morning, I called seven companies, of which five went to voice mail and two others said that they only do commercial properties. Don answered my call promptly and came immediately. He is very personable and knows his trade. I learned more about fire protection sprinkler systems than I will hopefully ever need to know. His charge was on the low end of the quote that he gave me before setting out.

I'm a roofer and I recently installed a brand new tile roof system on the home of a customer who…read morewas a bit of a handful... While we were putting a new roof on for him, one of the cosmetic covers on my client's fire sprinklers fell off of his ceiling and hit the ground... I knew it wasn't our fault and it was an improper installation, otherwise it would've never fallen off the ceiling throughout the course of a regular roof installation, but homeowners don't know that, and technically, it was (Presumably) my men hammering that made the improperly installed cosmetic cover fall off.. (and of course it was 22 feet off of the ground on the highest voltage ceiling, you can imagine someone having).. I thought about doing it myself, but not only could that be considered a violation of my license, but in addition to that, I am not trained in handling fire suppression systems... Everything in me was thinking " I've been in skilled trades since 1991, there are very few things I don't know how to do, it's just a cosmetic cover, I'm sure I could just repair this and snap it back on." but then I thought to myself, "No, that's not right... how would I want another contractor to treat one of my family members ? ..the right thing to do by this client would be to hire and pay for the best, most reputable, licensed bonded, and insured fire suppression company I can find to take care of this the right way." So that's what I did... I got three bids from the three top rated companies... One of them was only about $70 parts tax labor out the door.. but I wasn't interested in a cheap price, I wanted the job done right- so contracted with Kerry and Firehouse. Reason I did that is because I wanted it done right, plus, I'm the best in my field, and if I'm going to send somebody into one of my clients houses, and they're going to be an ambassador for me, I want the best. Kerry did not disappoint... Everything was exactly as I would've expected from someone with his reputation. I was very pleased, and even my problem client was pleased. Kerry is a pro through and through, as is his right hand man who was with him. Kerry knows how to roll with the punches, and get the job done right, by code, the way it should be done. Thank Kerry

I count on Kerry to make the house safe. He is a professional and an expert in his field. A gem of…read morea business and everyone I have recommended him to has been very happy. This is an important part of home/building maintenance.

Jason from General Fire came out to look over our tenant improvement project. He was on time,…read morefriendly very knowledgeable. They provided a quote promptly. While they were not the lowest, they were the most responsive and knew their business well. We had them do the work and while they were here, they also did the Annual and 5 year Fire inspection, which included the sprinkler system, fire extinguishers, Exit and Emergency lighting. The provided a written report and provided guidance needed for compliance. Their crew was professional, friendly and also knew the business. They cleaned up after themselves. General Fire Systems is now our go to for our Annual Fire Inspections and related work.

The work is now complete. John had to come back to install some piping support (which should have…read morebeen done originally) and lower position of sprinkler heads. I was under the impression that the invoice I paid when he did the work would cover the minor adjustments after remodeling was done. It did not and I received an additional invoice. Additionally, it was difficult to get him back to the house to do those adjustments in time to prevent holding up the carpenter. Overall, somewhat disappointing.

Friendly ladies in the front office that are happy to help your fire protection needs. They have…read morebeen at this location since 2009 and are great safety resource. They offer demonstrations for employees to use extinguishers safely which is very useful, hands on training. Highly recommended from this Safety and Environmental Coordinator.

The fire sprinklers throughout the house were in need of replacement. Thomas and Jake were…read moreexceptional. They were informative, professional and completed the job seamlessly. I am overly pleased with their service. Also, Britany who took care of scheduling and follow-up was kind, understanding and ensured a smooth job. Highly recommend.

I have had the best experience with Joey and Platinum Fire Protection. I had a roof leak. The…read morecompany who I will not name, but it begins with "Serv" sent people to do the demo of my ceiling. In the process, they knocked one of the fire sprinkler heads off and broke it. I cannot proceed with the ceiling repair until the sprinkler is fixed. I've been trying to get someone to my home to fix it since the beginning of December. Joey came out yesterday, exactly on time, and is going above and beyond to find the part that I need. This is a small job, and I understand that companies don't want to waste their time on something that doesn't pay much, but I so appreciate his professionalism and willingness to help, even on a job that doesn't mean much to the company, but means so much to me. I would never use anyone else. I HIGHLY recommend Platinum Fire Protection.

Great company! My mother in law needed help with her fire sprinkler system, she had been calling…read moredifferent companies all day leaving messages but not getting any response. She called me and expressed her frustration, I was out of town at the time but said I would make some calls... I called CertiPro and connected with Gary, he not only said he would call my MIL but was able to get to her place within 45 minutes... he was able to correct the problem and reassured her that all was in good working condition... He was very professional and considerate, I would recommend this company to all and would suggest you ask for "Gary".

Terrific. Smart skilled worker on difficult job. On time, nice…read more Definitely recommend.

Buyer beware. Company charges three hours of labor even if they come out for only one hour of…read moreservice. Now I'm stuck with an $1100 bill for someone to come out and replace one sprinkler head. Two stars because the guy was quick, one star because I was screwed out of an extra $500

Short Summary - excellent service, quality install, parts…read more Originally, I was going to use Prestige Mister, out of Mesa (they manufacture high quality mister pumps and get great reviews.) They refer installs and recommend Senor Mist. Rex (former owner, now employee who sold to his son) came out, took a look at what we wanted, made recommendations, and wrote an est. They use Prestige pumps, but also one or two other companies, depending on the required pump capacity -- much more involved than my DIY mind thought! Anyway, they did go with Prestige. I'd told him I hoped to go with a local manufacturer for quality and ideally wanted American made. We just had pavers laid and the pergola installed and I blew it by not planning misters in advance of construction. So, we'd either had to remove some pavers and lay the water line to one of the pergola posts (I didn't want to do that) or we could have laid the line on top of the pavers with a protective cover you could step over, but that would have been a little tacky. The Pergola is about 7 feet away from brick wall and I'd wanted misters on that, too. Rex did not push at all getting them on the Pergola as well and felt that on the wall would be sufficient. He could have pushed that, and I probably would have agreed, so appreciate him not trying to squeeze out extra work. Worse case is, I have it done in the future. 50% down payment required and had to tap water from inside of the house (we have soft water inside, but not out.) Had a recommended plumber take care of that. Made the down payment, and two weeks later, misters installed. Second day - still playing with them, but so far, so good. When windy, the mist blows over the fence, so not as effective, but in the evening very nice and in our covered patio definitely cools. Professional installation with quality parts is not cheap, but you get what you pay for. Would highly recommend (and use again, should the need arise.)

If you're looking to upgrade your outdoor space in Arizona, I can't recommend Senor Mist enough…read more They recently installed a full setup for us (misting systems, electric radiant heaters, and rolling patio shades) and the entire experience was outstanding from start to finish. Their team was professional, punctual, and clearly takes pride in their work. Every detail was handled with care, and the final result completely transformed our patio into a space we can enjoy year-round. What really stood out was how seamless everything felt. They walked us through options, made recommendations (without upselling), and executed everything flawlessly. It's rare to find a company that delivers such a great experience. We couldn't be happier with the outcome. These are the people you want for the job!