The absolute worst worst carpet cleaning company I've ever known to exist. I would never be evil enough to recommend your company to anyone ever!!!!! Your company employees who attempted to clean the carpet in my home, added big blue spots to the carpet in every bedroom that were not there previously, which was proven by photos taken before the cleaning. Also, blackened streaks were added across the carpet in the master bedroom that were not there before, which was also proven by photos taken before the cleaning. I was initially going to be charged for a replacement carpet by my landlord due to your company's horrendous and destructive performance. Luckily after showing the landlord photo proof he changed his mind about charging me. I paid $284 for the worst cleaning I've ever seen. My advice to you is to hire employees that care and will do the work efficiently as your advertising suggest. read more

We were hosting some out-of-town guests for new years and we were running out of time to deal with cleaning the house. We called a couple different services and the typical reply was that they would get back to us in January to give us an estimate. We called Smart Choice on a recommendation from friends and they put us on the schedule the next day. The crew of 4 arrived on time and asked us to let them know what we wanted to have done. The brought their own equipment and cleaning supplies and got right to work starting at the top of the house and worked their way down. They dusted and cleaned everything - even under all the little things on the dressers and under the beds. We were very pleased and we have signed up for regular service. read more

I'm updating my review. I used to use them regularly about 5 years ago but when they changed teams the quality suffered and I stopped the service. We are now selling the town house and they were my go to company for move out service because every other company I've tried in the past is either too expensive, slow, booked out weeks or doesn't clean to my satisfaction (and I'm not a very picky person at all). I contacted them on Yelp and follow up was done through email and phone. They were responsive and very helpful. I was stressing about who I'd be able to find to clean so we could put the house on the market before we left on vacation. I was so relieved to see the service had improved both on the reservation/initial contact front and the actual cleaning. Pricing options were easy to customize and track. They quoted me one 1.5 hour package to start and each half hour needed would increase the price. Crew was about 30 minutes late but called to let me know, they got to work immediately then called toward the end of the 1.5 hour to give me an update on progress. They needed 30 more minutes so the office called me to approve the half hour increase and it was my choice to stay at the package rate or add the 30 minutes. I added and they were finished within that time. They cleaned as instructed and our home is move in ready! I was charged the adjusted price the following day. Pretty easy, no fuss process, very pleased! read more

Have had my carpets cleaned throughout the years at various locations from different services - everything from the cheap specials to top of the line. By far, Smart Choice Cleaning exceeded my expectations. The owners, Lisa and John, go out of their way to provide service and a time that is convenient for your schedule. When they showed up, they reviewed my "problem areas," and treated them accordingly for the type of stain. Worried about the large, ground in coffee stain I made worse by trying to clean it myself with a Spot Bot (never do this!) only to learn coffee is one of the toughest stains to remove. Well, they did it! I like that there are no "hidden costs." Usually those "deals" don't include any spot treating for tough stains. This was all upfront. They also took their time - usually most places are in and out and do a cursory sweep of the carpet - not Smart Choice. I'm on their list for another cleaning in 6 months - I have a dog, and don't like my carpets to look like I have a dog, so regular maintenance is a must. Very, very happy. Highly recommend. Paula read more

I had really great service with Smart Choice (I scheduled an apartment move-out cleaning). It was pretty simple to schedule my service, and I had to reschedule and that was easy as well. The cleaners came promptly, and I was able to leave and handle some other items, and we checked in when they were about done so I could head back. The apartment looked wonderful (if I hadn't been moving it would have made me want to move in), and I'll definitely use their service again in my new home. read more

They communicated every step of the way, customer service was amazing, the service was prompt and as described.

Two members (Yohance and Davon) of the Smart Choice Cleaning staff cleaned our carpet earlier this week and they did a tremendous job! They arrived on time and were extremely professional and courteous! I told them that my wife would be the judge of the quality of their work when she returned, and needless to say she was very pleased. I highly recommend Smart Choice Cleaning, especially if all their technicians are as thorough and hard working as Yohance and Davon! read more

Best rated in NOVA? I'm sorry, but this was the most unprofessional organization I have ever dealt with. My roommate and I requested a move out cleaning, and selected a two hour maximum. They showed up an hour later than the scheduled time window because the home they tended to prior took 'longer than expected'. When they finally arrived, I told the woman, "Okay, I will be back in two hours." She said, "No, we have 3 maids. I brought you one extra person for free. It will not take two hours." I told her, "I didn't request a third maid. Appreciate the thought, but I paid $190 for two hours." (Also.. $190 was a RIP off.. just wait.. you'll see why.) We returned after that time and to our surprise... the bathrooms and kitchen were the only thing touched. I will add, they did a great job in the bathrooms and kitchen.. BUT Dust everywhere else. Main entrance tile completely dirty. Carpets not vacuumed. I said.. "I'm sorry, can you at least please vacuum?" She told me, "You pay more, and we do." With my frustration, as you can probably imagine, I call the owner.. John. John within the first 2 minutes cut me off and said, "You paid two hours AND I gave you another maid for free. You only booked two. If you want them to stay later that'll cost more." Okay, John. 1) I know the third maid tagged along because they were running late from the previous house, you weren't doing us a favor whatsoever. I'm not an idiot. Three maids and they accomplished 3 bathrooms and a kitchen in two hours and didn't touch anything else? Disappointing. 2) When we initially looked at this company for cleaning the carpets in the home, he priced us pretty high without even seeing the home. We found another company that actually came on-site for free to do an estimate, charged less, and did an AMAZING job. John was angry when we cancelled on the carpet cleaning service, and went on to tell me how much his truck was worth (I don't care how much your truck cost), and that if we want to actually get our security deposit back that we MUST go with them because he's seen this time and time again. All in all, John, we will never utilize your companies services again. Ever. Customer service is key to happy customers. For the record, your maids were very nice and did a great job. Too bad the overall experience was not as top notch. read more

I hired them to do a move out cleaning (floor to ceiling) on my house as well as carpet cleaning. They did a great job. I mean the place sparkled. The carpets looked brand new. The cleaning ladies took a bit longer than the two hour estimate but they only charged me for two hours. Very satisfied! read more

They did a good job at a reasonable cost on a home I was putting on the market. Jane Jensen, Realtor. Arlington, Va.

The team of cleaning professionals at smart choice are super stars. We have not had our home cleaned in years as we could only see the expense of the luxury, not the necessity of having a dog hair free house. After three intense visits by the smart choice cleaning team of four people working four hours each... Wow! We now know what we have been missing. The lead on the house uses a checklist to show us that they have hit all the spots and if something is not quite right, Ginny and John make it all better!!! read more

I recently used Smart Choice and was very pleased with the move-out cleaning they provided. The condo looked amazing when they finished. The only reason I didn't give them 5 stars was that they were an hour late. This could have been a miscommunication. They also took longer than expected but I understand that they can't know how long a job will take if they have never seen it or know how much work they will need to do. I will definitely recommend them to my clients for their cleaning needs. I just think one needs to be flexible and understanding that the timing can't be exact. read more

Smart choice was able to accommodate a move out cleaning for me same day! Two ladies cleaned the entire home (1600 square feet) in roughly 3 hours and did an amazing job. I would definitely use them again! read more

Smart Choice Cleaning does a wonderful job, and I like that you can customize what is done every time. One week concentrate on cabinets or baseboards, etc. Most cleaning companies do the same things every week - or skip the same things every week. Smart Choice cleans overall but also lets you point out areas to focus on. It is the most well run cleaning company we've ever used. I get a call checking time / date, and what I'd like done. Then I get a follow up call making sure it was all satisfactory. Customer service is obviously so important to them. I feel pampered and they make me look good! read more

Our carpets are amazing and Johnny was the utmost professional. Thank you!

I had Smart Choice clean my extremely dirty kitchen grout as well as two hallways that were not as dirty. Jonathan was wonderful and explained upfront some of the stains could not be removed as it was an accumulation of years stains. In spite of that, they did a wonderful job of cleaning and sealing the grout. I had received several estimates for doing this work. I chose Smart Choice as I certainly impressed with John's professional, and fair pricing. What better recommendation than to be on Angie's List as well. I will definitely be a return customer. read more

I gave the cleaning service to my daughter as a Christmas present. Last Saturday was the first time they came to her home. Three women worked for one and a half hours. They cleaned three bathrooms, the kitchen, vacuumed the carpets and the sofa and cleaned the hard wood floors. I could not have asked for a better job. I highly recommend Smart Choice Cleaning. read more

I engaged Smart Choice for a "Move In" cleaning based on the Yelp reviews and my chat with their customer service representative. I was not disappointed. Both their office and cleaning personnel are responsive and efficient. The day of the cleaning, the company called to advise when their staff was en route to my home. The ladies arrived as scheduled, introduced themselves, promptly went to work and did an outstanding job. I was especially impressed by the thorough cleaning of the oven and refrigerator. I highly recommend Smart Choice Cleaning. read more

As a realtor, I strive to ensure terrific service and no surprises for my clients. That's what I always suggest they call Smart Choice cleaning. read more

I used Smart Choice Cleaning for upholstery and a rug cleaning. I called in because I was having trouble adding on additional services online - if the website would have worked, it would have been great. You're able to see times when services would be less expensive and schedule your appointment easily. The concept is there, so try that before calling. The interpersonal communication I had with the lady on the phone was strange and her customer service skills could use some work. She wasn't familiar with prices and couldn't explain the services accurately. Also (this wasn't a big deal, just awkward) the first thing she said to me was "Devon, like the boy Devon?". Anyways, on to the important part - the results, or I guess I should say lack thereof. The discolorations and stains were partially removed, but they weren't all that dark to begin with. We were left with results that could have been completed with a Dirt Devil rental from the grocery store and a stench that smells like someone else's freshly smoked in home. It's been over a week and the smell is still lingering pretty badly. The only reason I'm giving the services 3 stars is for the super nice technician, Yohance. He was respectful, and extremely friendly. I won't use their services again. read more

I highly recommend this company. It is very professional and courteous. The team ( Carmen, Elsy and Abigail) did a wonderful job. After so many years of using individuals and other companies, this is the first one that has cleaned my house as I want it. Thank you! read more

I finally found a great company with an awesome tech to clean the carpets! 1. Quote was the price 2. Arrived as promised 3. Friendly and courteous tech. He was a great guy! 4. The carpets look spectacular and smell wonderful 5. The throw rugs in the LR look new We had pet stains, spilled drinks etc and the carpets look new. He did a great job, let us check each room after it was done, paid attention to what we were saying regarding problem areas and was extremely diligent. I would highly recommend this company. They have fair pricing and truly did a great job. Thank you so much!! read more

We just used Smart Choice for the second time to clean our carpets. They did a great job, even better than the first time. In a house with a cat, dog, and baby, they're a great service to have on hand. Highly recommended. read more

I had to have my carpet cleaned after I had a weekend full of teenagers - I was able to get one the schedule the same day I called they came it worked quickly did a fantastic job!!! Excellent service professional an arrived on time to my home!! Great job!!! read more

Very professional, courteous and prompt housecleaning staff with great attention to detail. I'll definitely use them again.

Smart choice cleaning did a great jog cleaning my carpet. I highly recommend there services.

I have used Smart Choice Cleaning to clean the carpets in my home for over 2 years. Smart Choice is efficient, friendly and reliable and their technicians always go out of their way to care for our furniture and ensure we are completely satisfied with the results. We have dogs and cats in our home and on the rare occasion we encounter an "accident" Smart Choice Cleaning will easily solve the problem with a special treatment for that area. As ageneral contractor I have also used Smart Choice for post-construction clean up and water extraction projects. You can rely on Smart Choice. read more

Used these guys for a move out cleaning. I found them to be professional, on time and willing to follow instruction. However, like with some of the other reviews, they did take longer than expected (2 hours more) and charged me accordingly. read more

Great service. The technician was on time and very knowledgeable about carpet cleaning and stain removal. The quote I was given over the phone was the same price I paid for the service. There weren't any surprises and the carpet looked really good. read more

They killed it! We had a house warming party for about 60 people and the place, well, looked like we had a big party. I called Smart Choice and had an appointment scheduled for 2 days later. They called and confirmed the appointment the night before, they called when they were on their way and when they got there, the cleaning was top notch! My fiance was out of town so the hardest part was keeping it as clean as they left it for a few days until she returned. I would recommend this service to anyone! read more

I cant believe how long ive forgotten to post a review for this company! WOW is all I can say! I will never use another cleaning company other than smart choice cleaning! They were professional, courteous and most of all did the best job i ever thought possible!! Price was outstanding and they made me feel like i have a brand new apartment! I had several cat stains (really really bad) and the odor was overwhelming. When they came in..they sprayed that little wand and got down and dirty! Ha! I love this place and suggest anyone looking for a company to not change the price on you or do half a** job lol..then you must pick smart choice cleaning! SMARTEST CHOICE I MADE!!! read more

i just signed up with smart choice,they came out to do a move out cleaning for me i have 8 rental's,and i should have called them a long time ago,they are great!! the maids showed up on time,explained everything they were gonna do,then went right to work!, Befor leaving they asked my to do a "walk through" the house smelled great and looked awesome!! i not only will use them for my rental's but will also use them for my personal home,to which i have never gotten maid service,but the job they did,for what i paid is well worth it,and so is my home!!! good job smart choice..keep up the wonderful work... read more

Prompt, affordable and detailed! I called Smart Choice Cleaning at the last moment to see if they were available to clean an apartment that was about to be turned over to a new renter. They were able to send a crew out with only two days notice (which was one day before the new renter was to move in) which was a relief! The crew worked very efficiently and did a super thorough cleaning. I'll hire Smart Choice Cleaning again in a heartbeat! read more

The carpet cleaning technician arrived on time. He was friendly but more importantly professional. He took time to ensure his equipment did not damage my hardwood floors and walk me around before cleaning my bedroom carpets, for me to show my troubled spots. Afterwards to ensured my carpets were spotless. I highly recommend. read more

I had my apartment cleaned today by Smart Choice Cleaning and I'm ecstatic. The ladies were very friendly and provide excellent customer service. They arrived on time and got right to work! They cleaned in places that I forgot even existed. Both my son's rooms are now immaculate. The ladies were detailed and efficient. They completed my 3 bedroom apartment in the alloted time. When I followed up after the ladies were completed, I was extremely satisfied. The price was very reasonable compared to other companies I used in the past. I will definitely use them again.. read more

Cleaning service cannot meet my expectation. They charge 50% more than other cleaning company, but the quality of service is not 50% better than others. I signed up for recurring article, but they forgot to come two weeks after the initial cleaning.. The first time they didn't change the bed sheet in my room, just added the new one on the top of the old one. I've told the cleaning lady to change it when they came in the second time. However they still just added the new one on top of the old one. The third time they did change the bed sheet in my room, but forgot to change the other room. I asked to remove the diapers from the diaper pail, but the lady refused because dirty diapers are not trash. Besides, she forgot to add a new trash bag to my kitchen trash can. It doesn't even meet the basic requirement of cleaning service. Very disappointed! read more

I'm really disappointed in Smart Choice. The last three times I've used their services things have not gone as I'd expected. I hired them to clean the grout in my master bath and they grazed the marble. Another time, again having my grout cleaned, they did not clean behind the toilet, stating their machine does not clean in those spots. They had to come back to clean it by hand. This last time my steps were not cleaned well. They now have to come back and clean them again. In their defense the young man who cleaned was very respectful and professional. read more

I used Smart Choice a few times and they were good. Easy to book with and showed up always on time. So I was very surprised with the last time they came (a Friday) as it was so disappointing. Still dusty with visible dust balls on the floor and marks in the sink. It's like they didn't vaccuum at all and did just cursory wipe downs without actually cleaning the kitchen. I called to complain as soon as I got home (an hour after they left) and the lady was very nice and offered to have them come back out to recify but they couldn't come back out until Monday which didn't work for me. She gave me a discount off the service which was appreciated but the work was so sub par that they lost my trust and future business. My recommendation on if you use them is to outline your expectations in advance. read more

Avoid this company!!!!!! I wouldn't even give it one star because they never showed up! Considering they are a big company and the outrageous prices they charge, you would think that they would be able to schedule an appointment and actually show up. They sound professional over the phone, but I'm better off with a cleaning service that doesn't speak any English. Biggest waste of time! read more

Had whole house carpet cleaning done for a rental move out. Technicians did not try hard enough to get out a fresh coffee stain. The next carpet cleaner (whose bill came out of my rental deposit) had no problems getting it out afterward. I always love paying twice. read more