Everything is cleaned organized calm , great deals , and the service from the cashier Marayah was awesome she has a great personality very friendly and also very funny . I love when I go somewhere and the service is so awesome , she is great made my end of shopping great . read more

I am writing to formally lodge a complaint regarding an incident at your store on May 5, 2026, at approximately 3:24 p.m. (Transaction: 204). The issue arose when I attempted to purchase a ten-pound wrap of ground beef displayed for $35.90. Although an employee (OPR: 40048) confirmed this price, the manager on duty, Delores, refused to honor it. During our discussion, Delores became unprofessional and began yelling, particularly after I mentioned involving the Better Business Bureau. She continued to act aggressively in front of other customers and briefly withheld my items. At one point, she laughed and stated, "I don't care, I'm on the clock." As a former District Manager, I found this level of service unacceptable. I spent significant time at your location based on a specific shopping list and expected the displayed price to be honored. Furthermore, I have photos regarding the state of the produce that I would like to bring to your attention. I request that you review the security footage of this encounter. I am seeking a formal apology from Delores to both my mother and myself for her behavior. I look forward to your prompt response regarding this matter. Regards, Adam Martinez read more

Smart & Final Extra! - DISPLAYED PRICE!!! - Grocery Near Me - Montebello, California

MY BBB REVIEW: 04/05/2026 1:53 p.m. Purchased Farmer John's for $14.99 each. I had two coupons for $10.00 off from the manufacturer. So I brought someone to go shopping with to make two purchases. The assistant at self checkout didn't listen to anything I said, overcharged us and removed us from line. I'm so upset there are no words, I was charged three times. Contacted Smart&Final several times about concerns. They have not contacted me or done anything to resolve the issue. Paid double I am constantly overcharged and getting bad grocery. PLEASE VIEW IMAGES BUGS MOLD & MORE read more

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Smart N Final always has everything I need plus more. Their staff is always friendly and super helpful if you need assistance with anything. They recently had a Grand Reopening and they moved a lot of items around and added some Self-Checkout lanes. I've always liked self checkout because sometimes I'm only here for a few items and it saves a lot of time. If you need help finding something, the staff is always there to help. The produce is always fresh, items.always in stock, and they even have fresh sushi thats really good! 10/10 grocery store for sure. Also, almost forgot to mention this but this location has a sprawling Tesla Supercharging station with probably about 100 stations. read more

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We just moved to the area and it is so nice having this smart n final nearby. I was surprised they even had a few Asian items as well! This place is clean, produce is fresh and service is great. Sometimes the registers do get backed up so a tad bit of a wait but never for very long. They also have plenty of parking as well. read more

Smart & Final Extra! - Cute register lights! - Grocery Near Me - Montebello, California

Clean, organized grocery store. Reasonable prices. And carts are stocked outside. Nice employees.

4/09. They closed at store at 8:30... posted signs are 10. They refused service of many. Waste of time & gas!!

Usually, I shop in-store, but with it being so close to Christmas, I wanted to avoid the crowds. Understanding that stores are busier than usual, I decided to place an online Pick Up order for convenience. Unfortunately, this experience was the complete opposite of convenient, and I will no longer use Pick Up at this location. I would rather deal with the crowd than go through this online process again. First, the system does not notify you when items are out of stock, nor does it offer substitutions. If an item is unavailable, it is simply left out of the order without any notification. There is no message asking if you would like a replacement, and you aren't informed that the item is out of stock at all. You only realize something is missing once you get home. Even the online receipt does not reflect updates clearly. The only way to notice is when your card is charged a lower amount, which then forces you to go back into the store feeling confused and inconvenienced. My main concern, however, was the pickup process itself. The app indicated that my order was ready. I pulled into the pickup spot, marked that I had arrived, and entered my parking spot number. I waited in my car for 20-25 minutes, and no one came out. I eventually had to walk into the store to let them know I had been waiting. I was told my order was ready, yet no one was on their way to bring it out. There was no apology or acknowledgment, and it seemed like this was a common occurrence. I then asked to speak with the manager, Daniel, whom I explained my concerns with specifically about waiting 20 minutes after being notified that my order was ready. When I mentioned that I had to come inside despite selecting drive-up pickup, he appeared confused and simply responded with "okay," stating it was probably a service issue. The interaction made me feel like I was the inconvenience. I understand that some issues may be outside of his control, especially if the service is handled by a third party however, there should be still "sorry for the inconvenience it's a known issues that we have (or will bring up) with or higher ups) sometimes feeling apologetic and understanding helps when interacting with customers especially if you're in management. The only reason I'm giving it three stars because I do understand that online processes are out of some retail's control so the store it's self read more

The sushi. Continues to be excellent. Fresh, artfully crafted. Hard to believe I found great sushi at this supermarket. It's a relatively new offering. And the Japajese themed faux lacquered trays are beautiful. Easy to pull off the price stickers and wirh a little light cleaning turn then into cool trays to hold jewelry, and other knick knacks. Highly recommend!! read more

Smart & Final Extra! - Catering. - Grocery Near Me - Montebello, California

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Avoid this place, nothing healthy and all of it is processed, GMO, will just keep your family unhealthy

New self serve pain in butt looking up codes and no valid tags Need to find a new place to shop Very disappointed I've been shopping there for 15 years read more

Used to be such a great convenient store but since the grand re opening and installing the self check it's been more inefficient. They should go back to have at least 1-2 checkout lines open and maybe expand the self check area and make it actually easy to use. They took away the bags until after you scan everything. read more

Fast and easy workers are friendly and helpful and they have a Tesla super charger outside perfect for me. I always charge and go shopping

OMG....awful!!! One star because it's close to our home. My husband ordered online to pick up dinner, he was told it would be ready at 3:00...he gets there, waits until 3:50 only to be told that they haven't started his order!!! WTF?!?! incompetence at its finest!! How completely awful and just plain wrong!!! Wasting peoples time is not ok! He canceled the order and left! Awful POS place! read more

Ive been a customer at the Montebello store for over 20 years and let me just say their staff has always been friendly and helpful. However, this new self-checkout system is horrible. It's a pain in the butt and very time consuming when you have lots of times and no other registers are manned, specially looking up produce. In addition, the space designated for the self-checkout is horrible. As much as I hate to say it, if there are no employees working a register, I'll just walk out and go somewhere else. read more

This is my go to, I love getting their sushi for a quick meal. The staff are pleasant too, Brenda was my cashier and she was really nice.

One of our regular grocery stores. We come here to get items we regularly buy that we can't find elsewhere. Great fresh and abundance of produce. read more

This store is always hit and miss with product today. I went in for rye bread one day before St. Patrick's Day and they had plenty of corned beef. Unfortunately they had zero rye bread. How do you expect us to shop at your location? If you don't stock enough product to meet our needs Very disappointing. read more

Actually, I walked in to use the Wells Fargo ATM and decided well, let me see if there is anything I need for the house. It was about 10am, the store was clean, cool and already busy. After thinking about what I needed which were clear 24oz or pint cups for to go food or soups.. I walked to the restaurant supply aisle. Sadly, they did not have what I was looking for but they did have a good selection of restaurant supply stuff. I would say if you own a small restaurant business and don't have Restaurant Depot, Costco Business accounts then this place will do. Also, If your throwing a party and need food, seasonings or supplies Smart and Final is a good option. read more

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This store is very organized and clean. It's open very early so we can stop by before going to work. Things tend to be on the more expensive side here, so I usually come for the good deals. read more

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I called to inquire about purchasing small packets of mayo & mustard; the lady who answered briefly put me on hold & within a few seconds another lady answered & asked me in detail what I needed. Well, she checked physically & gave me breakdown on other brands available & their price ranges. And yes, they were in stock! I have to acknowledge & compliment this store & its staff for their great customer service & their thorough follow thru! We need them periodically when bringing sandwiches to friends; reliefs the waste of large condiment containers specially mayo if there's no refrigeration available... Of course, I Immediately went there & purchased them! The store is always clean, organized & well kept. These people are so nice! So, for your specialty store needs- don't forget about Smart & Final in beautiful City of Montebello! Thank You read more

I really like this Smart n Final. The staff Summer, Serena & the manager were nice. I wish it was closer to home. If I ever need anything from Smart n Final and I'm close by this will be my go to place. read more

Good selection. The employees are helpful know their stuff. Lottery is available here too. Please be sure to check it out for yourself soon. read more

Smart & Final Extra! - Don't forget the beers. - Grocery Near Me - Montebello, California

My wife and I have shopping at Smart & Fina lExtra! for couple of years. We always look best price in town that's very we like Smart & Final Extra for their produces and their sales that always come in handy. read more

Not a bad smart and final. The store itself is structured like your typical s and f store. This one has a smaller selection of specialty items. For example, there weren't many options for wing and teriyaki sauces. Overall the store was roomy, and service was friendly. The store was well stocked with prices visible. Minus one star for parking. I had to go in circles to get a spot on the lot. read more

Never again ordering from there delivery to home services. They don't have half the things and second they don't pay attention to detail two of my things marked as if they were added never got them! Han C you did a terrible job! read more

Long line all the way back to the end of frozen foods! Where's the manager?! Definitely not customer service oriented! Won't be back anytime soon! Only came n for 4 items read more

Smart & Final Extra! - Today's line during covid! Looks like they need more cashiers! Ridiculous! definitely not customer service oriented! - Grocery Near Me - Montebello, California

The store is spacious and clean. I like how the check out stands have the names of Montebello streets. It was easy to find everything and we actually bought some good produce here. The snacks and chips aisle was very comprehensive. read more

I feel like I go to different markets all the time. I don't know why but I just end up going and getting random things that I just thought of that day. Today I thought of going and getting clam juice. Yes I know it is a little strange and I did hear from a friend that clam juice at Smart and Final is only about $3.50 for a large bit can. So I wanted it and I decided to go and get it and this is where I ended up..the Montebello Smart and Final. This is a pretty new one considering that you have to think about parking. The parking lot is a little bit on a small side but I don't come here on weekends so it was pretty empty. Walking around the isles were super clean and very organized which I love and I did find the clam juice and it was at a very very great price! read more

Smart & Final Extra! - $3.99 for clam juice yummy :) - Grocery Near Me - Montebello, California

This is my monthly stop for stocking up on my drinks and snacks. They always have some kind of specials on drinks or cheese or whatever else you might need. The manager is a darling and helped me find some snacks and offered to special order stuff for me if I can't find it. The layout changes once in a while though so you have to read the signs on the aisles to navigate but the convenience and prices are great. The parking lot is huge and they have alcohol wipes for the shopping carts for the pandemic. read more

Does anyone know if Smart N Final is following Social Distancing Rules and if. Store hours have changed? I don't see any info on the website. Im in need of groceries and this is my local store. read more

Use to only buy for parties & large gatherings but more and more find myself shopping on a regular basis @ this location. Sams club & Costco have such large packaging, many times end up throwing away a lot of product. Smart & Final offers me a choice of packaging/pricing on many products. Love the options. AND...the roasted chicken is juicy, plumper & taster than the competition by far! read more

I always shop in here weakly and never had a problem but today I decided to say hello to my cousin who lives in the apartments next to it and didn't even spent 30 min in there, my surprise the security guard called the police to give me a ticket as soon as he saw me going there cause I even got to see how they were putting the ticket in my car, the officer told me that in the call they were told that the car was there all day which I laughed because it was less than 30 min and, so annoying that they do that, I won't ever again come here to make my weakly shopping they lost a frequent customer just for that read more

FUI when u use the organic bag to pack fruits or vege watch out ! Be careful, market will charge you the organic fruits n veges price even u buy non organic Accidentally I picked a close to me bag to pack apples , was charged organic apples price A question, if I use regular bag to pack organic fruit or vege Can market charge me regular price instead It is legal or illegal ? There's no sign to show how to use different kind of bag !!!! Absolutely misleading consumers. Feel bad for seniors specially read more

This Smart & Final is a bit of a hidden gem. On Wednesday's, they have their meats discounted. You can find a really good deal on steaks, chicken or fish by checking out the meat display case on the lower right hand side. It's labeled "Reduced for Quick Sale" since the freshness date is about to expire. (Make sure you mention that at the checkout too!). You can also find great deals on sliced bread and bakery items which have been reduced for quick sale. Again, I suspect their freshness date is approaching expiration which is why they are drastically discounted. Nonetheless, the items are still fresh and edible. Just eat them fast! My favorite items to purchase are the rotisserie chicken under the heat lamps and the HUGE gallon of sugar free Vanilla liquid coffee creamer. CONS: The store closes at 10:00p.m! This is a perfect shopping place for your Sunday morning brunch. Recommended! read more

Smart & Final Extra! - Smart & Final makes our Sunday brunch complete! - Grocery Near Me - Montebello, California

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So from reading all the,negative reviews I've gathered that customer service is not a priority at this location. Where / how or maybe IF these cashiers get any type of customer service training.. Apparently not! One,might guess that the hiring mananger hires n throws these cashiers at a register .. For one SERGIO today waa not too happy about being at his job. Or Maybe he just doesnt like it at all or just doesnt like dealing with people .. Maybe he should,request to be placed in the back somewhere away from the customers. Let me,just tell u something SERGIO (I hope u read this) when a paying customer (side note, thanks to us paying customers u have a job) asks for help finding something is because they need the help n your "go find it in isle 5" response is not proper customer service.. Thanks but no thanks.. After a long day, dealing with shitty customer service is the last thing I'd like to deal with.. Id rather drive the extra mile to a different location n hopefully theirs is better.. ELA one has by far put this location to shame so far.. Guess I will make it a point to stop at that one from,now on.. Too bad this thing forces u to give a star or,wont let u post.. Because this location deserves ZERO stars read more

Typical store, great deals and prices. Clean restrooms. Friendly staff. Make sure you check dates. Often find expired food. Bring your own bags. read more

This was my primary grocery store and I really appreciated this store until today when I was mistreated by two cashier that made my visit terrible. I excused them thinking maybe they had a bad day or were not trained properly. It started with the intercom say "please proceed to cashier #6" as I walked there I saw another customer being helped as I looked over to cashier #5 which was empty. The cashier said rudely to me, " I DIDN'T call you I called him some other cashier called you", pointing to a customer behind me. Okay, understood and I took my cart and waited patiently for Cashier#6 to clear. Brenda cashier #6 scanned all the groceries and I paid. She didn't lift a hand leaving all the groceries sitting on the counter looking at me to do something. During covid times paying for groceries bags has been on and off. So I didn't know it was back on. She then rudely said, "if you want bags you need to tell me ahead of time". I didn't want to make a scene as times are tough enough with Covid. So I grabbed my groceries and left with tears in my eyes. read more

A lot bigger then the El Monte S&F. Parking lot is pretty big. Big grocery section. 5 stars for the AMEX promo. If you have AMEX and Twitter, you can link your card and get a $25 off $50 credit, up to 3 times! I bought 3 Arco Gas Cards. Thats 50% off gas!!! SCORE! read more

Smart & Final Extra! - 50% off with AMEX!!! - Grocery Near Me - Montebello, California

This place never disappoints, good job! The management has to be good, everyone is always nice and ready to help when you need them. I stop in the mornings to get fresh cut watermelon (SWEET) it is always good This morning was really great everyone in the store greeted me, two people helped me at the cash register and on my way out everyone wished me a good day. This place really made my day today. GOOD JOB SMART & FINAL read more