I am giving one star because I did encounter some great employees today although there was one right when I entered the store at the bakery she was coming to fill up some more bread and I was in front of her and I said oh did you need in here? She was so rude. Gave me a dirty look did not want to answered me forced it out. (I'll wait). I was like don't do me any favors I think there's so many nice people that want to work. They should really look at the rude ones and get rid of them. I'm not going to say a name you guys are the managers you know who it is. read more

Hi Don, I first want to say thay Sara in the flower department is amazing. Not only did I witness her go out of her way for a co-worker at the end of her shift, but she came back to see if I had received assistance. All I needed was two princess balloons filled with helium for my niece's birthday. I asked a young gentleman that was passing by and he stated he did not know how to fill a balloon... Unfortunately, it is hard to find outgoing employees now a days. It seems that basic skills is now non existent. I won't take away stars for that. Sara definitely made up for it and saved the day. She took a few minutes after her ended shift to fill the balloons. I paid for them, thanked her and asked for her SM name. Don, you are definitely lucky to have her! read more

Thanks to Valerie, the Starbucks Cashier, this Ralphs is getting and minus one star. I have been a loyal patron of Ralphs when it was still "Boys Market". I came in at 5:50am to grab a cup of coffee. I then ask Valerie what's the code to the restroom. She said she dont know it and told me it's out of order. She rhrn looked at her co worker and grinned like smart ass. I ask another associate and gladly gave me the code. I got in the restroom with no problem. The restroom are there for customers. This attitude is unacceptable. This will be the last time im coming to this location and it's all because of Valerie!! read more

NADINE AND ALL THE FLORISTS NEED ADDITIONAL TRAINING. This could be the worst experience I've ever had at any market, and I honestly blame the management. The group here is ran so poorly, and it shows. I've never seen such disrespectful employees in my life, and more than one occasion. I walked in to buy flowers- granted it was on Valentine's Day / their busiest time of the year for this market. However, their busy is a bit different. This store isn't as hectic or super packed like the stores that I am used to. I would say it normal/ average pace. On 2/14/25, I walked in and asked for a few single stems to pass out at work. I DO THIS ALL THE TIME. I pay extra for wrapping, since I give them out to FIVE separate teachers at work. Nadine, wanted nothing to do with me from the moment I got there. Maybe I'm too smiley, too cheery, (I did have all pink on and I was full of smiles, lol miserable people do not like that) As soon as I walked up to the flower counter she completely ignored me. Nadine told me to wait for 25 mins, literally as I'm standing right in front of her for absolutely no reason, while she's helping anyone and everyone who walks up to the counter, but me. I got sick of waiting, I then told her about my order. When I tell you all I barely got out a sentence before she snapped....she said "well go look, we have some singles out there !" While waving her hand around (kind of like a shoo go away) So, because I'm extremely patient and nice, I go on and look. After a few rounds of the store, I told Nadine they didn't have any singles, and usually they never do, but that is why I go to the counter, pay extra, and buy them. I have been told to let a florists know, and they will wrap them, and that's what I do every time that I come. Maybe this was infuriating to the already agitated worker, because she got even more rude/mad! Another 5 mins passes by, she ROLLED HER EYES and called on the radio again, I'm assuming because I didn't just leave, and they had to deal with me, lol. Nadine called for help from the back. Another employee (older lady in glasses) shows up from the back, super flustered because I assume they were calling her from the back. From the side, i am standing on, I hear them gossiping, about me and my apparently out of this world super crazy order. Nadine points me out to the lady who just arrived, she looks at me like "What do you want???" I explained I just wanted a few long stem roses (singles / wrapped) She begins to get aggressive and says to buy a dozen! Good lord, I DID NOT NEED A DOZEN! Because I didn't want the dozen, she begins to shout "Well SOME PEOPLE LIKE TO THINK WE GIVE OUT THINGS FOR FREE, AND EVERYTHING IS FREE!!!" Literally shouting that to me in Front of all these customers. . at that point I absolutely had it! I was over waiting + being so disrespected for absolutely no reason at all. I went to find a manger. I completely walked away vs blowing up on two grocery workers who hate their job. I can now see why people do end up screaming at entitled workers, who have absolutely no class or respect. Keep In mind they weren't kids, these are two very much older ladies acting like this. I went to find a manager, and that alone took at least an additional 10 more minutes. I'm not sure if this place needs additional staff? managers? A prayer? Because when the manger finally came , and I'm trying to tell the manager what is happening, a crowd of her employees gather so they can ask her their questions. . Some workers wanted to tell her about a phone call, another about some radio? I don't know if she even heard my complaint fully because she had a line of her staff needing her attention. I was so upset and embarrassed of the way I was treated, and also wasting my time/ leaving without gifts for the teachers. The manager said sorry, and I left. I plan to keep going and hopefully this gets to someone who can really help another person not feel the way I did. Judging from these reviews- this store needs HELP. read more

Ralphs - The worst store I've ever been to in my life. - Grocery Near Me - Monterey Park, California

No one is ever available to help, when I asked someone if they knew where a product was they just shrugged and said "I don't know". When I asked for the bathroom code they gave me the wrong code and I let them know and they said "I don't know then". Another thing is that the lady giving out samples is very rude. I took a sample and walked away and smelled it before I took a bite and she yelled at me saying "you're supposed to eat it! Not smell it!" And she watched me for a long time. So odd and very rude. I'm tired of coming to this Ralph's because it's like this every time. The only nice people here are the cashiers. The deli lady was not happy. She seemed bothered that she had to assist us. I wanted several deli meats but when I asked for one at a time, she stated,"are you gonna want anything else?" Seemed like it was such a chore to take our order. Never smiled either. read more

Just left and was super WOWed by Brian. I walked in at a super busy time (739pm) and asked if he could help me with the RugDoctor. Without hesitation he set me up, went to get it and at checkout, when I asked for his name the manager said he's brand new... like two days new. read more

Hello, I shop at the Ralphs located at 2230 S Atlantic Blvd, Monterey Park, CA 91754 very often, and I've always loved the customer service there. The employees are consistently friendly, helpful, and respectful, and I've never had a bad experience until today. 11/14/25 & I will not be returning to this location During my visit, I saw a manager, Don Flores, speaking to multiple employees in a very rude, nasty, and demeaning manner. He was repeatedly telling them to "hurry up" and get their tasks done, even though the store was clearly short staffed and the employees were working hard. I was in the store for about an hour and witnessed this behavior several times toward different workers. As a loyal customer, it was disappointing and uncomfortable to see employees who dedicate their time and energy to this company treated that way. Everyone deserves respect, especially people who are working hard to provide for their families. Words can be hurtful, and leadership should set the tone for kindness and professionalism. I wanted to bring this to the attention of higher management because this type of behavior is not acceptable and does not represent the positive environment Ralphs is known for. I hope someone speaks with this manager Don Flores about treating employees with respect, as that ultimately affects morale, customer experience, and the overall work environment. Thank you for your time, and I hope this concern is addressed. read more

Really quick I came to grab some drinks for my friends party tonight it's almost 9pm and the girl at the register right next to the self check out near the Starbucks was rude as fuck and had attitude. She seemed young and not really polite. She was talking to an another male worker there and seemed occupied with his attention. I asked her if I could have a Don Julio reposado bottle and she send another girl to do it which is fine no big deal but they brought me the wrong bottle and I said oh that's not the one I wanted. I wanted the Don Julio and she had a snappy attitude and said you wanna just show me then so I said sure no problem. I walked over and I showed her they didn't say sorry she seem pissed off about it. I don't know why so I told her OK. I'll wait for you at the register. I went back as she got the bottle. She didn't even let me put in my number for my Ralph's card which fine no big deal but still rude as hell. She also scanned both bottles and almost charged me $90 but fixed it and just handed me the receipt really rude. The part of me wanted to make a big deal about it, but I'd rather just put this review and just say do better Ralphs. I know that it's hard to find good workers but the way that she talk to me was not OK and how she treated me and couldn't even find a tequila bottle I think was rude when she knew where it was, but she wanted me to go do it and gave me the meanest attitude. I could have gave her one back yes but then again I would've lowered myself to her standards and I'm not about to fight with a teenager or a barely 21 year-old if you're going to work in customer service then work in customer service and at least be somewhat friendly. read more

Subject: Formal Complaint - Incident of Racial Profiling & Misconduct by Employee Maria M. Store: Ralphs - 2230 S Atlantic Blvd, Monterey Park, CA Date/Time: Thursday, October 30, approx. 8:27 PM Employee: Maria M. To Ralphs Corporate Customer Relations and Store Leadership, I am submitting this formal complaint regarding a deeply troubling incident involving your employee, Maria M., which occurred on October 30 at approximately 8:27 PM at the Monterey Park Ralphs location. The conduct displayed by this employee constituted harassment, unprofessional behavior, and what appeared to be racial profiling towards me and my family. I have been a loyal customer of this location for over a decade and have always enjoyed positive interactions with store leadership and staff. Unfortunately, the behavior exhibited during this visit stands in sharp contrast to the respectful environment I am accustomed to. While using the self-checkout with my wife and children, I was scanning seven items. Two coffee creamers were to be purchased separately by my daughter. Without cause, Maria M. approached us and abruptly stated, "You're going to pay for that creamer, right?" When I asked her to clarify, she repeated the accusation and insisted she had not seen the creamers scanned. I informed her that the items would be part of my daughter's separate transaction and that my initial transaction was not complete. Despite my explanation, she continued hovering over us, creating unnecessary tension and drawing public attention. I asked why we were being singled out, particularly when numerous other customers were present. As a Black family, we were made to feel targeted, judged, and humiliated in a manner that was deeply inappropriate and discriminatory in nature. When I requested a manager to prevent further escalation, Maria M. refused and told me to locate the manager myself. I then retrieved Manager Lupe, who responded professionally, reviewed both receipts (mine and my daughter's), and offered an apology. While I appreciate his professionalism, this does not negate the distress caused. My family and I were subjected to unwarranted suspicion, disrespect, and embarrassment, which has left a lasting negative impact. This type of conduct is unacceptable and inconsistent with Ralphs' stated values and customer service standards. I respectfully request: 1. A formal investigation into this incident, including review of security footage 2. Appropriate disciplinary and corrective action regarding Maria M. 3. Documentation that this complaint has been addressed 4. Written follow-up on the actions taken No customer -- especially one who has supported this store for over ten years -- should be made to feel profiled, harassed, or publicly degraded while simply purchasing groceries. I expect timely acknowledgment of this complaint and communication on the resolution. Thank you for your immediate attention to this matter. read more

On June 15, 2025, at 9:25 PM, I entered Ralph's for my regular grocery shopping. When I asked an employee named Anthony at the self-checkout about the availability of the restroom, he informed me that it was out of service. Doubting this, I went to the back where the restroom was located and discovered that someone was occupying it. After waiting for that person to exit, I found the restroom to be in perfect condition, leading me to realize that Anthony had been untruthful and had denied me access. I found this treatment to be unacceptable and felt it reflected poorly on the conduct of a local grocery store employee. read more

Ralphs - Grocery Near Me - Monterey Park, California

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I love it. Nicely updated and clean remodeled restrooms. The cashiers were friendly and polite.

Wired customer service , I asked more than 5 people the restroom code, all the workers said don't know that, and let me ask others, WTH was that, that's perfect customer service and I never met, read more

I love coming here! I always find what I need. The staff is friendly, helpful & courteous. The store is always clean and in tact. I love The fried chicken ( very tasty) ribs and rotisserie chicken. I always enjoy the atmosphere and positivity!! read more

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing my groceries from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is decently big. Some parking spots are smaller than others. Be very careful where you park. Store & Staff: The store itself is very clean, neat, organized, and tidy. The staff here are very friendly and fast. They accept both cash and credit cards. There is no credit card minimum. read more

Horrible customer service/manners. I should have checked the reviews before visiting this bakery. The staff didn't acknowledge, greet, or even respond to me -- not even when I said thank you. Based on other reviews, this seems to be a recurring issue, possibly stemming from poor management and unhappy employees. It felt like I was being treated as if I was asking for a handout rather than being a paying customer. Very unpleasant experience. read more

THE CASE OF A SMIRKING RALPH'S CASHIER: "I can do whatever I want." This Ralphs has a history of discriminating. Take it from me--it has happened repeatedly. Upon checking out, I realized that my tight budget meant that I had to take a few items out before paying. The cashier--Angel, according to their name tag--was not having it. I understand: long lines, a crowded market and a cashier who was overwhelmed with the stress. It was visible; he was anxious. I have empathy, but what happened next was not cool at all--in fact, it was discrimination at its best. When Angel called his manager over, she shamed me for taking items out my final near purchase. I get it, more work for them, but it was not my intention. The manager began shamming me in jest and in return, also in jest, I said, "Well, buy them for me!" Immediately, this manager said, "Why don't you buy my groceries?" If you, as a Ralph's employee, are going to jokingly address a customer in a sarcastic and humorous way, cool. But you must take the return humor in stride, too. Or better yet, do not joke with customers at their expense. It's not professional and when it comes to joking about a customer's financial profile, that is utter discrimination and humiliation. Well Angel, I hope you had a good laugh. Then, when I was ready to make my final purchase, my card was declined. My bank placed my card in a lock and this agitated the cashier. I asked "Angel" to chill and please let me clear my bank card with a tap on my phone app--a mere few seconds to confirm my transactions with my bank. But Angel became even more irritated and snapped with, "What I need you to do is have money in your account." When I told Angel it was inappropriate to speak to me or anyone like that, they shot back with, "I can do whatever I want." (I HAVE VIDEO AND I AM SURE RALPH'S HAS VIDEO, TOO). In the end, after being spoken to like that, I left the Ralph's that often is plagued with rude, unprofessional and demeaning employees. (Let me also say: there are also some AMAZING EMPLOYEES THERE WHO ARE ROCK STARS!) Shame on Angel for disrespecting and discriminating against a longtime customer. Shame on the manager who made negative comments for leaving a few items off my near final purchase. And lastly, I am extremely disappointed in top manager Don Flores for promising me a while ago that he would make sure his employees would behave better. If anyone has doubts about this story, I have VIDEO for proof. I know there are thieves who go into this location lately, but not everyone is a thief. And everyone who walks in should be treated with respect, dignity and in a non-judgmental way. NOT going back and I urge customers new and regular alike to STAY AWAY from this Ralph's that routinely discriminates against loyal customers. Go elsewhere! ONE STAR. read more

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(deli department) very bad customer service from the old grumpy lady!! did not look please to be there unpleasant attitude and very rude she should not be working there idc what going on in your life at work you put a smile on your face!! she was like what do you want i'm asking you!! ain't my fault your plumping don't work no more read more

I love shopping here in person. But I'm extremely upset at how they've been treating my mother when she orders online. Every time she orders, one or two items are sent separately. She always has to pay extra for two trips. Often, she pays for the second trip but it never arrives. My mother is elderly and depends on food delivery. It's saddening to know that companies take advantage of the elderly in order to make an extra dollar. I care for my mother and am almost always there when she orders groceries. This is a first hand experience. read more

Clean well kept store with everything I was looking for. Reasonable prices, wide selection. Friendly staff. Didn't much care for the high security at night and the lack of human cashiers. A refuge of middle class comfort. read more

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I was shocked in the poor service in the produce dept. I waited until the guy was done speaking with a customer. He did not respond to sir, excuse Me and pardon me despite being 5 feet away. Finally I leaned into his space and asked him if he could help me. What did I want? Help picking out a watermelon, where a pallet Of them were right next to where He was standing. I said I was sorry to bother him but was hoping he could pick out A watermelon. His response? 'Get a green one'. Not too helpful. I asked him if that was it for help. He just looked at me and said get a green one. I don't get it but will not do my weekly shopping at this store. I'll go elsewhere read more

Found out her name is Maria. . . Every time I walk in there she stares me down like I did something to her. Gross.

Beware!!! They are selling fraudulent gift cards. I told the manager Stacy who said she would be checking and removing the cards from the shelf. Not sure if this was done. Note: they are placing paper to replace the plastic of the gift card. I don't think I'll be shopping there anymore. To top it off, I was told it was final sale and they would not be returning the $$. Just given the runaround. read more

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Worst experience. Yvonne register and Thomas, alleged manager, with the worst possible customer service, rude and with a terrible attitude. I would suggest a different market read more

I have been shopping at Ralph's for many years coming this location so many years also. I like to come for their deals produces and other items I shop for my grocery. read more

Nothings a bargain anymore. I used to buy the cheapest salad at the deli counter, almost always cole slaw which is mostly cabbage, the cheapest ingredient. I haven't seen cole slaw dip below $6.99 a pound once in 2023. Potato Salad $7.99 a pound. Chicken breasts are $2.99 each, and half the size in previous years, but no more tender. Dry as the Sahara desert. Honestly you need a pair of tweezers to extract an ounce of meat out of a puny breast. Awful stale looking enchiladas. The chile rellenos looked better at $4.99 each. read more

Love this market .everyone who works there are so nice and friendly, and really helpful,if I can't find what I need there on it. I never have to wait in a long line .I love this place and it open late that's the best read more

Horrible Ralphs. Lack of or none of social distancing. Crowded like a mf and super chaotic getting in even tho parking lot was as big as a yard. Person outside was more interested in talking to fellow customers than to guide the trail of ants called people in an organized fashion. Needs more social distancing, structure, and control. Please control the hoard and masses, especially in peak hours. Would be much appreciated. read more

So pretty much what everyone else is saying . Poor customer service ! I came in today to order a 16 pc chicken meal. I noticed the chicken was pretty old and dry , so I asked the guy for more chicken and was told" only legs and thighs" since I noticed there was no white meat. I asked him if they were putting more to fry and again he rudely said "only legs and thighs". It was about 3:00pm on a Sunday so it was kinda odd that the chicken was gone. So I walked away and asked for a store manager who did help me. He walked to the deli department and had someone else help me. The lady proceeded to actually help me and fry the chicken right there and then!!! I guess this guy is known for being rude to people so when I leave this comment I'm sure everyone knows who this guy is ! It's not the first complain against him and if he doesn't want to work here then he should leave this job for someone who actually needs a job and is going to provide" customer service". I didn't come to ask for a handout!! All I wanted was some damn fried chicken !! Not much to ask for is it ?! Considering they sell fried chicken !!!! read more

Ralph's seriously needs to beef up the number of cashiers when it gets busy. Waited 20 minutes for groceries. Yes-I know there's self checkout but I had quite a bit of stuff plus coupons. read more

This is one of my go-to Ralphs. It feels a bit disorganized vs other locations but I do like its centralized location to other stores. I like that there's a Starbucks located there (despite there being a Starbucks in the same parking lot) and like all the Ralphs I frequent, they have self check-out. read more

It was mother in law's birthday and she not big on present but she loves plants and flowers. I figured I give her some pretty flowers. I asked the girl at the flower department if she could make me a special arrange with pretty neutral colors. She was so sweet and right away she made me this arrangement. I loved it so much. My mother in law was so happy especially since she's not into red roses. Ask for Gabby in the flower department! read more

Ralphs - Flowers for my Mother in Law - Grocery Near Me - Monterey Park, California

Everything cost more now, corporations make a huge profit and don't appreciate or pay workers what they're worth. All that being said, the employees here are rude including the manager. Maybe not all managers and maybe not all employees but it sure seems like it. Lines are always long, two registers open and one is for 15 items or less. Workers seem angry and unhappy to be there. One rude employee in particular, while working the self check out, I hear her arbitrarily asking people if they need a bag. I finish paying for my things and paid for a bag but she was helping another customer. I didn't want to hold up the line so I put my things in the little black basket and walk towards her. I ask for a bag. She then says"did you request one?" which means did you pay the 10 cents. I said yes. I feel the ask sounds so rude and accusatory. Was she going to check my receipt? What if I said no, would she then make me give her a dime waisting my time and hers? I really dislike going to that Ralphs. I will drive a bit farther and go to the one close to Garvey. Employees are friendly and helpful. At self check out when I ask for a bag, they give it with a smile. I think most people are honest and wouldn't ask for a bag unless they paid for it. A huge company like Kroger is making so much money that a free bag here and there will not hurt their profits one bit. Give your employees a wage they deserve, hire more workers and just maybe they won't be so rude and unhappy. read more

You find everything...and their bakery, delicious goods...had to bring these back with me in my last trip read more

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I drove to this Ralph's to see any new improvements on a Sunday morning in January. I noticed they are working on a Starbucks inside Ralph's and self check out next to cashiers. The bakery shelves looked new and the veggie area had new shelves as well. Otherwise everything looked the same. read more

Ralphs - Grocery Near Me - Monterey Park, California

It's been a while since last time I was here. And I forgot some people don't have common sense and manners. This lady was blocking a whole isle. She saw me standing there waiting for her to grab whatever she was grabbing. She grabbed it and still decided to take her sweet ass time to put it in the shopping cart. I said excuse me and still didn't want to move. She seemed to own the isle. I guess good manners don't count nowadays. read more

Ralphs - a lettuce cut in half - Grocery Near Me - Monterey Park, California

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Daryn is a rock star! He's always kind and professional. It's the kind of customer service you'd expect.

I come here almost every Sunday, but I haven't been lately because I've been busy. When I came by this week, I was surprised to see that the store completed much of its renovations. The floor is no longer a brown orange shade of concrete. It's just the natural color of concrete now. The store's a bit brighter as a result. The walls have been repainted and the signs redone. It's pretty tasteful and more "local" since they reference nearby attractions. The bakery and deli sections have been redone to look more modern. Where there used to be open-display refrigerators, there are now glass doors. The produce shelves for are new curved outward a bit. The produce stands are wooden now and have nothing underneath them. The store just looks cleaner and less cluttered overall. Looks aside, this store seems to be very right-sized. It seems to be double the size of the Ralphs up the street near the 10 Freeway, and it's about the size of several 99 Ranch Markets and Superior Grocers in the area, so it can carry a wide variety of items. The parking is not a problem either. On price and variety, Ralphs does a great job most of the time. Like most large grocery chains, it makes money on volume. The markup isn't that high. But compared to other markets in the area, it depends. Bananas are slightly cheaper at ethnic markets. I've found that generally chips, soda, dips, yogurts, cookies, and eggs are slightly cheaper at Target. However, Target doesn't have much fresh produce and often has empty shelves. Ralphs does a great job at having a wider array of fresh items, keeping those items in stock, and having attractive sales. I mean, Target won't sell strawberries, grapes, or peaches for a dollar a pound. Ralphs will. This Ralphs also has a small ethnic foods aisle for basic ethnic items like Latin spices or Asian soy sauce, but ethnic markets remain best for large bags of rice and things like that. Service wise, I've never had a problem. I almost never wait in line since I use the self-checkout. The most I've ever waited is likely one minute. I will say that I've sometimes noticed expired items still in the store, mostly dips and hummus, but that problem unfortunately isn't limited to this grocery store. All in all though, this Ralphs is probably the best grocery chain store for miles. read more

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This location can get very busy and the lines can get long. Parking sometimes is difficult but then again there are times where it's not and you can go in and out quickly. My recent issue was purchasing expired protein shakes :( I guess i should have checked beforehand but placing expired shakes on the shelves from oct 11 2020 isn't acceptable. This isn't the 1st time something like this happens to some of my family members or myself here at this location and frankly I should be more cautious but commmme onnnnnn!! Anyway thanks to BRI for helping me this morning with my refund and for understanding the situation. 5 stars for you dear!! read more

Ralphs - Expired product! Today's date is 9/12/2021 - Grocery Near Me - Monterey Park, California

I would like to say that there is one thing wrong with this store but there are many. The store is a couple blocks from my house and I still drive to South pass Ralphs or the Albertsons. The produce sucks, they are always out of stock, some of the employees are great but some are horrible, and the majority of my experiences there are neutral to negative. Do yourself a favor and go to another store. read more

This Ralphs has an employee working in the bakery dept who does not know how to write on cakes! Why!!! She gave us a plastic HB sign to.place ourselves! Horrible. read more

Ralphs - Why does Ralphs have emp working bakery who cant write on cakes! She gv us plastic HB sign to put on ourselves becuz she couldn't write it! - Grocery Near Me - Monterey Park, California

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