Hello Everybody,
I am writing this review about SMA America, LLC a U.S. subsidiary of SMA Solar Technology AG, based in Germany.
With interest I did apply for a job position. The position I applied - Technical Service Representative.
Essential Responsibilities:
* Maintains the technical support hotline, establishes core hours of coverage and uses communication skills to provide customer support to users, installers and customers of SMA.
* Creates documentation for publication in document- and web-based media, describing common technical issues and solutions, and as necessary to create technical field reports.
* Provides technical training to internal personnel on the technical aspects of SMA's product line, and develops training materials.
* Provides support to the Sales and Marketing departments by serving as an SMA products generalist, and building familiarity with competitors' products.
Qualifications:
* An associate's degree is required.
* A four year degree in a technology-related field is preferred.
* Experience in the field of solar electric (PV) installation, system design and/or inspection equivalent to this level of education can be used in lieu of the requirement.
* NABCEP certification is a plus.
* Must be fluent in the English language.
* Requires good verbal and written communication skills.
* Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required.
* Requires good analytical and problem-solving abilities.
I did meet all the mentioned Qualifications for the job position. I did apply a month ago for this position. It took them some time to get back.
Later there was no indication from the HR team for the hiring process. Then I had to call the HR, but it was no good. Every time I tried to reach to them, it was leaving a message in Andrea's voicemail. She never got back. Later one fine day I spoke to her over the phone, and she told me to call her back after 2 weeks.
I tried to reach her after 2 weeks but she was unavailable. I do understand they are busy with their work. I even emailed her but there was no response.
Today(June 09, 2010) I tried to call her and left a voicemail. I tried to talk to the operator and get hold of someone else, but she was calling me on the other line. So we did have a conversation regarding my application.
I did explain her about my interest and the follow up. She said she would get back to me. Later she sent me an email with the description for the job that I applied.
This was sent to me - Technical Service Representative - this position is the one that your resume most closely matches. However, we have had many applicants for this position who have at least 2 years of direct solar installation experience. The hiring managers give preference to these candidates when making interview appointments and unfortunately you do not meet this level of experience.
The only request we, job seekers expect the employer is give us the right feedback. We take so much interest and prepare our resume and apply for the opened jobs. We do see all the qualifications listed, and then we meet them, and we are disqualified. In the qualifications there was no indication of 2 years of direct solar industry mentioned.
Later after me calling them to find out the exact reason for not choosing me for an Interview -I did not have 2 years of direct solar experience.
This is like "bait n switch", this reflects on what kind of business they are running. They are showing something to the public and then later emailing something which was not posted for the job requirements. I did meet the qualifications.
Personally I feel this is not correct, job seekers are not treated fair. I would like every job seeker to keep in mind that this company is not providing the right information to the job seekers.
This reflects on their business and the HR team is performing a poor role. Please be careful before applying to this company for any job position.
Best of luck everyone.
Thanks
Vinay read more