This solar company was referred to me by a close friend and I was told that this was a great company to work with and who they used.
Post going live with my system has been a nightmare of terrible customer service.
I continued getting PG&E bills even after the system was fully functional. I was first told that my batteries turned themselves off and that is what is making the difference. Then I was told that the breaker got turned off, "not tripped", and that was the problem and that I should start locking my panel as myself or someone else went in there and manually turned it off.
I was then told that I would be assisted with the unnecessary PG&E bills that I was receiving. I have now been double charged for energy for the last 3 months.
I have now been ghosted by the company for about a month until they just came back to me today to say that I didn't get enough solar panels and that must be the actual problem! Even though they built a system that would have an overage of production based on my last year of energy usage for the last 12mo. My energy consumption has not changed at all, even anything it has lessened.
I have also called both the office and the sales rep I worked with a combined 10+ times in the last month and not a single returned call. So unfortunately I am having to come here and write this review to get any attention to this problem that has been going for months. My next points of escalation will be the Better Business Bureau and the state licensing board with all the receipts of communication (or lack there of), misinformation, and my original contracts showing that I purchased a system with enough panels. read more